Nobody is ever on the premises And phone numbers…read moredisconnected. Its almost impossible to talk to someone at this facility.They also raise your rates alot!

Great Manager! Rented a small unit for a good price! It was in a very convenient location, easy…read moreaccess in off hours. Great customer service! Thanks, Amanda!

Andy Schmitt is owner of English Station Mini-Storage in Middletown and he went above and beyond to…read morefind the best size unit he had to accommodate my storage needs. The unit was perfect with shelving units making access to it easy with overhead doors on either side of the unit, a step ladder to reach the top shelf and overhead lighting for night access. The area was camera monitored and code accessed. Free single use of a rental truck too! Price was excellent for what I got. He had excellent follow-up when I text him with questions throughout my use of the storage unit. Highly recommend.

Andy Schmitt, manager and owner, and couldn't have been more helpful! He was so easy to work with,…read morekind and prompt! The place is absolutely pristine and security is on point! We did not know how long we would need to rent because we were selling our house. Great first two months special. Super fast at returning the deposit. Would **highly** recommend!

Great place to rent a uhaul. Don't know much about the storage units other than it was secure and…read morethe area looked clean. Staff was very professional and friendly and got me in and on the road with my uhaul. If you need to rent a uhaul truck this is the place to go!

The unit was easy to get to with a uhaul and other vehicles and clean. Staff was friendly but I am…read morenow having a hard time getting my refund that I am owed now for almost 6 weeks. I have emailed several times and talked to 3 individuals now and still have not received my refund. It was a good experience with them until now.

The people are friendly, understanding and very helpful. They helped me through a tough time and…read morewas very patient with me. I will never forget it and will forever be grateful. I would recommend using this facility if the need arises you won't regret it!!!

I was an on time paying customer for almost 2 years. Had their largest unit which was $235. When…read moreI move out, they want to be nasty because the lock was accidentally left on the unit threatening to charge me & said I put garbage in the dumpster, which was already so full the top wouldn't close. I was told the dumpster is for the employees only & it was in my paperwork from almost 2 years ago. I did not see a sign stating that on the dumpster, or I may have over looked it. With this place it doesn't matter if you've been a long time customer. I have a car that needs storage, I was going to use them again until today, I'll drive out a little further just so I don't have to use them again. Customer Service was non-existent.

I've been with attic Space Storage for over 15 years which now has been under a new ownership…read morecalled Extra Space Storage . The young lady in the office is named Rebecca and she is wonderful to help you with any storage needs let alone being able to have excellent customer service. She helped me with another unit which I am very satisfied with and hopefully to be able to downsize one to have this bigger unit she was so pleasant to talk to let alone to experience the new ownership and if you need to have something stored this is the storage facility you need to go to it is only been open for about a month under the new ownership and I can see the Great customer service and needs they have for a customer like me in my book they get five stars let alone what I put on here . All my answers were either answered and person or over the telephone . They have excellent security as well so if you want some place to store your belongings go to Extra Space Storage and tell them Barbara Ann sent you . Keep up the great work that you offer and the customer service as well my things are safe and sound in this facility and I hope to be a customer for a few more years until I get my home I can be rest assured that my belongings are safe and sound let alone know that they have a great personnel to answer your questions and services that are needed . Thank you all for all that you do .

I was supposed to have a moving company move out things, but that didn't happen. Last minute I…read morecalled Mini's U Stuff for a 20' truck, and they had many. Even gave us a better price, which saved us money and the day. Wonderful treatment. I would highly recommend this place for all their services. Thank you again for saving our day.

I needed to rent a 10' truck for a one way move out of state. I called Mini's a few days before I…read moreneeded the truck to see if I needed to reserve one. The person on the phone said that if I was there on the date I needed that I wouldn't have to reserve and that a 10' truck would be available. I made sure that he knew I wanted the 10'. He said yes. When I arrived to pick up the truck I was told that the 10' trucks are just for local moves and not used for long distances. He then said I could get a 10' truck at another location but I would have to go online to put in the order. When I got to the next U-Haul place they didn't have a 10', even though I was told they did. So, the next step was driving further out. I went back to Mini's and ended up getting a 20' truck which of course was more money and gas. I later found out that 10' trucks are never available except for local moves. No one told me this when I was renting.

I recently found myself in need of some extra storage space -- 100+ year old house with no…read morebasement, no garage, and only a tiny shed for a lawnmower meant that there was no place to stash items like my off-season Christmas decorations. After doing a quick search, I came across Spring Street Self Storage. It is convenient to those living in the Highlands, Clifton, and Butchertown neighborhoods and is easy to find -- on Spring Street. I called in advance to confirm the prices and sizes of units, and Clare in the office was so upbeat and professional on the phone. I then swung by one day during office hours to check the place out and possibly get a unit. In person, Clare was just as pleasant as on the phone. She explained what they had available and I went by to check a place out. As she and I walked down a row to check the units out, we passed one unit where a lady was in grabbing some of her things. Clare chit-chatted briefly with her, giving me the distinct impression that this place actually takes an interest in those renting from them and wants to do an exceptional job. My unit was just the right size and was impeccably clean. I bought a lock, signed the contract, and began moving things in that same day. It has been such an easy process that I wonder why I never got a storage unit sooner! If you need some extra space and want a locally-owned self-storage location that goes above and beyond, check out Spring Street Self Storage for your needs. Like me, I think you might just find a new favorite place!

Ok, don't hate me, but I'm a big fan of reading reviews on places, but don't dedicate much time to…read morewriting them...I know, I know...shameful. But this place was so fantastic I had to take the time to share my experience. I had the distinct pleasure of working with Claire, who is dynamite, by the way. I had called ahead with the type of space I needed, she was awesome and accommodating. I called ahead again the day I went to pick up keys, and she had already printed off everything and was ready to go. She taped her business card to the key cards (which I really thought was genius) and walked me through the unit I was interested in. The whole property was very clean, well-maintained, and safe. Security cameras are EVERYWHERE. I've never used a storage unit before but I had images of Storage Wars in my brain, overpacked and creepy. Not at all what's going on there. They take a lot of pride in keeping their grounds safe and clean. I was very impressed. If you need to store stuff, even temporarily, do it here. Ask for Claire, you will fall in love with her and their property, just like I did!!

I sat in my car while I was using their washing machine, and every time I was ready to jump out of…read moremy car to hold the door open for an elderly customer, a staff member was already waiting at the door with a laundry cart. The staff here is impeccable. The employees are so, so sweet and helped me navigate an unfamiliar process. 100% recommend.

Very rude (the bigger lady), tries to tell you which washer you can and can't use. Then display's a…read morenasty attitude. Not very clean facility. She was already at door yelling at us soon as we parked about "We better be using their facility or don't park there." She's treading borderline harassment and could get this business in a heap; if they don't train her; on how to address customer's the right and wrong way. Won't use this "Laundry" again.