I WFH and in my prior state had regular housekeeping services. This is the fifth company I've tried since moving to AZ and at 8:32am for an 8-9 arrival, was told the single person assigned is sick. When working from home we take GREAT measure to prepare not only our home but our work and conference schedules. This late notice when I've been up since four am to ready is disheartening. Hoping that the other reviews can assist the Yelpers as regretfully, I cannot. Three stars for their communication and scheduling system but unable to comment on their actual cleaning service. read more

Wave House Cleaning - WFH and received this at 8:32 for an 8am arrival time. - Home Cleaning Near Me

We hired them to clean a rental property after being vacated by the tenant. Several issues: 1) they said they would be there between 9 and 10. At 10 we were still waiting. When I texted at 10:06 they said they'd be there in 10 minutes. At 10:30 they said they are arriving now. Finally arrived at 10:50. Wasted 2 hours of our time 2) their system is extremely irritating with excessive texts, reminders, and emails warnings of extra fees (parking etc) if you don't do this or that. We got over a dozen unnecessary messages 3) when they arrived we were surprised to hear how many things were 'extra'. Shame on us for not reading the agreement carefully, but we'd had services before and they didn't charge extra for blinds, bathroom cupboards, kitchen cupboards, the blinds dusting, refrigerator etc. 4) after all that the service itself was mediocre. We had to redo the stove top and kitchen sink and the face of the appliances. They took our roll of paper towels we had in the kitchen. Countertops were not to our standard. The dispatcher tried to help and was sympathetic and offered a small discount, but I'd have far rather paid full price and saved 2 hours and not had to spend time later finishing the job. Would not use them again. read more

Don't work for WHC . They will screw you over and don't care about their employees. They sent me to a job 30 minutes from my home. As I'm cleaning, WHC claims the clients friend canceled as it was a one time cleaning which is fine. My problem is WHC does not even book a cleaning without a deposit so they got paid regardless. I cleaned a whole bathroom before being told it's canceled. I should have gotten paid and they waited a whole week to tell I won't be reimbursed. They canceled all my cleanings while Otp with them asking if I'm willing to work FOH Bye! read more

I paid over $300.00 for the service after getting quoted $245.00. the cleaner did not finish the job. I paid extra for window cleaning which was not done. Floors were not cleaned, one of the bathrooms was also not done. I asked if baseboards were included, I was assured they were, well guess what? Not cleaned either. After they take your cash, it's nearly impossible to get them on the phone. Maria, said she would call me to offer a price adjustment, and she never did. Please save your money and headache and just don't hire this company read more

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I found this company thru Yelp. The management was very friendly and helpful when I was booking the appointment. Unfortunately the first appointment was rescheduled , but Eva was very quick to find a solution and get us a cleaner the following morning, and also offered us a discount on our next cleaning. The cleaner showed up on time and did a great job cleaning our empty apartment before move-in. We will definitely be using this company again. Thank you! read more

My cleaner thoroughly cleaned my house as requested. She did an amazing job as usual. The price is on point as well!

I had my 2B + 2B cleaned today and she did exactly Mittie did exactly what I needed. She is so friendly and professional. It's very affordable. I looked at many companies to find a reputable fair priced one and WAVE is it! read more

We have used this company for several years and the quality has been on a sharp decline over the past few months. Recently the final straw - they sent one girl to clean usually it's a two person team doesn't really matter to me whether it's one person or two. She showed up and told me she could be there until 2 PM and that she had to leave at 2 PM to go to a class. She said that she would come back later in the day and finish up whatever has not been done. She started in the master bedroom and bathroom and when she said that was done, she moved onto the kitchen. In three hours she was here she managed to do very little. After she left, I noticed that she left the tub and shower both without having cleaned them. There was a spot in my shower, where I had left a bottle of conditioner a little too long, and she didn't even bother to wipe underneath it. You'll see it in the photo. Then to make matters worse, I noticed she didn't even bother to vacuum in the bedroom or in the bathroom. Some of the dishes were cleaned appropriately and many were less dirty. Yes we paid extra for dishes. After seeing how poorly she did in the master, I was not willing to allow her to come back to finish. The time before this, the crew was OK the time prior to that we had a terrible crew. It's just unfortunate. We will not be using this company in the future. Take a look at the photos and see how she left the bathroom she said she had cleaned. read more

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I had them come in to clean my house. Their website was a bit of a pain dealing with due to the numerous automated messages. I had to call them just to be able to get scheduled two days later. On the day of my cleaning, they were 3 hours and 15 minutes late. It was clear talking to the cleaners that they were using overworked contractors. You can't even sign into your account normally on the website either. All I got was excuses and excuses. Sure, the house got cleaned, but I had to clean for an extra 40 minutes due to a bunch of spots missed. read more

Awesome job well done as usual. Friendly ad efficient. My house looks fabulous!!! Good price!

Great service! I will be using them regularly! Professional, punctual and did a wonderful job.

Veronica does a great job. I have had her before & requested her again. She is great with pets.

The cleaning crew did a great job--professional, thorough, and left everything spotless. I'll definitely use them again!

We were so excited to get a housecleaning service for the first time. Night before our first scheduled cleaning, they say they need to reschedule. We reschedule for 5 days later despite it being not the best time for us, and they bailed again 15 min before. Absolutely unreal. Offering a discount each time when they never show up is useless since it'll never get put to use. read more

Our cleaner, Geiry, did a very thorough job and paid close attention to all the little details. Our wood floors look brand new and our home looks beautiful! Thank you, Wave House! read more

We've been using Wave for biweekly cleanings for about 9 months now, and unfortunately we'll be moving on. Pros: scheduling is easy with instant online booking. Lots of time slots to choose from. Cleaners usually arrive on time, though we've had issues with late arrivals and one no-show. Cons: the quality of the cleaning varies drastically with the cleaner you're assigned, which seems to change every time. They assigned only one cleaner to our home, which I can tell causes them to hurry through the job. Not the cleaner's fault. More of a company issue. I found another service for a similar price that has assured me two cleaners, which seems more appropriate for the size of our house. read more

We had a deep cleaning recently. The cleaner arrived on time and paid special attention to detail, especially in my husband's office which was very dirty. She was pleasant to speak to and I was happy to have her. She left our home sparkling clean. read more

We were in such a bind with the holidays approaching, house guests flying in and our regular housekeeper had been out sick for three weeks. We were so impressed by the ease of scheduling the cleaning, optional add ons and the high quality of the cleaning. They went above and beyond, even cleaning the mud off of my sons shoes I had in the laundry room waiting to be cleaned. Will definitely be referring and using again! read more

Addie was kind and professional. My floors look amazing! Will definitely use Wave house cleaning again.

Wave House Cleaning is my go to for housekeeping service. Their booking platform is so easy to use and the customer service is always so friendly. Ice used their service about 10 times and have always been beyond happy with the results read more

Blanca from Wave House Cleaning. did a fantastic job cleaning my house. I was more than impressed and happy with the house. Thank you!

We were very impressed with Geiry today. She did an excellent job. She was professional, efficient, and thorough. We are so pleased with the results. read more

Very impressed by our cleaning by Wave House! We scheduled the day before and had an excellent experience! Will definitely be using them for regular services. The value was superb. read more

Initial clean with Violet today! Fantastic job and I look forward to continuing with my monthly upkeep! It was easy to schedule service and everything went as planned. Thank you violet and Wave House Cleaning! read more

Wave house cleaning is a very reliable and efficient and cleaning service. They always do a great job for me

They've done a wonderful job cleaning my home and are so easy to schedule with. It's been a great experience so far working with them.

Severely disappointed with the quality of the cleaning services provided. I booked 2 appointments - one for my 2 bed/2 bath home and one for my boyfriend's 1 bed/1 bath apartment. His cleaning was done first and we were horrified with the results. I've never contacted a company so fast because we were not there when the cleaner left. Nothing looked completed. The carpet wasn't vacuumed, parts of the living room was not swept or mopped, the kitchen floor wasn't swept or mopped, the stove in kitchen (which we paid extra to have cleaned) wasn't entirely cleaned, the bathtub wasn't entirely cleaned, side tables and desks were not dusted or cleaned. It was so shocking. I've used cleaners so many times and have never had such bad results. After spending over an hour in the service chat waiting for the rep to "review my information" they finally offered a free re-cleaning which was completed two days later. The results weren't as bad, just extremely lackluster still. The floors weren't fully swept in all rooms, most were done this time, and things looked "wiped down"....but it was the level of cleaning my boyfriend could have done himself. And we booked professional cleaners in order for that detailed cleaning and that just wasn't provided. The second cleaning I had originally booked for my own home - I honestly would not have known the cleaners had come by at all if it weren't for my slippers being placed on top of a step stool in my closet. I keep my home really clean on a normal basis, so it wasn't going to be a difficult cleaning - but none of the objects looked touched or moved on any of the flat surfaces....so I'm fairly certain things were not picked up or moved for cleaning - maybe just cleaned around them? I'm not sure what was done, but it really wasn't worth any of the money we spent on the 2 cleanings in total. I'm posting pictures of what we saw at my boyfriend's after the first "cleaning" attempt. read more

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Excellent service, detailed, very thorough in their cleaning. Customer service and very Respectable.

Scam business! I booked with this company to clean my house on 5/10/24. No cleaning took place. I was dumb enough to give them a second chance. I know that someone was in my house because they contacted me about paper on the floor from painting. However, still no cleaning took place. Dirty oven, rings in toilets, ceiling fans not cleaned, sinks not cleaned. Nothing was done and on the second date, they charged me an additional $25 because they needed to clean around the paper on the floor and a few items that the new tenants had moved into the house after the initial cleaning date. DON'T BE FOOLED BY THIS COMPANY!! read more

I was in the need of a cleaning within a week and had a small window available. Their services were available for when I needed it so I immediately booked them. Reasonable price for what you get. Got Antonieta as my cleaner. Super friendly and seriously did a great job. Would recommend her to anyone seriously. read more

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Joann was very thorough and super nice! We were very happy with how are home looked! We will be requesting her for future cleanings.

I've always done my own cleaning myself, but things were getting behind and it was stressing me out. So my husband found this company. The cleaning people did a PHENOMENAL job with our house, it was immaculate every time they finished. Hence the 2 stars. We used them for maybe 4 months, BUT they were never on time or didn't showed up at all. Even their first time coming, she was a couple hours late. If they didn't show up (and I'd have to wait pretty much all day), we would call and there was no response (even after leaving messages, no call backs) or there was always an emergency, but no one would get a hold of us beforehand saying no one was going to show up. When we tried cancelling MULTIPLE times, again, no answer from the number and no way of cancelling completely on their website. We thought we'd give them one more shot because they were so thorough and gave my FIL a deep clean service for Christmas, but alas another no show. This time when we called, someone finally picked up and we were able to cancel service completely. read more

Arrived on time very focused on cleaning. Did a good job. Would like them to focus on floors next visit. We have them schedule for every other week. Giving them time to get use to our house. read more

Great service and quick booking. The cleaner was professional and she used quality cleaning supplies.

What a rip off!!! I paid $300 for nothing! They didn't do any cleaning what so ever!! Just some carpet vaccum and mopping of the floor!! I had asked for a full deep cleaning services since we had just bought the house and wanted to clean before move in! The house looked clean since the previous owners had cleaned before moving, so they didn't clean anything! I left the house to be cleaned (due to covid and no place to sit and watch)...so basically if you r not watching, they will clean nothing!!! Wow!!! And still charge $300!!! I walk in to take a shower and open the shower water to see dirt all over the corners , toilet bowls were not even touched! So basically nothing was cleaned in the house! I am just super upset how they charged extra for every single thing I would expect when paying for a deep cleaning and still get nothing cleaned! I would rather give 0 stars! read more

Wave House Cleaning - Dirt when I switch on the shower! - Home Cleaning Near Me

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Had them do a cleaning for us a couple years ago and I was blown away. Thank y'all for your professionalism and swiftly cleaning approach on our home. read more

I was hesitant to try a cleaning company vs a person I know or referral from a friend. I was more please with the cleaning that I received compared to using family friends. The price was about what I was paying, but the cleaning was way better. I will continue using this service and recommend them. They were also on time and completed everything requested unlike my previous cleaners. read more

I have been using Wave for a couple years now. Their website is really easy to use, fast booking, and they always have availability. Their service has always been good for me as well. I have had several different couples/groups come and clean, and they all consistently do a great job. I requested a fridge cleaning when we moved into a new house, the fridge was absolutely disgusting and they cleaned it so well it looked brand new! read more

Been using wave for a while now. Absolutely love the service. They are reliable, on time, friendly and I have no complaints. If there is a booking issue they contact you right away or if you need to reschedule it's quick and easy. Love the fact that I can rate my service and tip them easily. read more

FRAUDULENT COMPANY! Do not give them payment information! This company never showed up to do any cleanings and continued to charge our cc on file every month! They would send us pictures of the incorrect front door in an entirely different address claiming the door was locked and cleaners were unable to enter. When we tried to call and rectify the issue they would claim it was at automated and nothing could be done. I have asked to speak to a "manager" multiple times and have been promised they would call and never have. I have been forced to report the charges as fraud and report them to BBB. Please see attached photos for what to expect if hiring this company. read more

Wave House Cleaning - Attempting to charge our card over and over again but no service was ever performed - Home Cleaning Near Me