This place is great! Only reason I'm giving it 4 stars is because one of the waxers, Jessica. I've been waxed by her two times now and both times I leave and I still have hair. I know I should've said something but I thought it would be a one time thing. It sucks that I paid money and went through that pain for bad results. She's not very welcoming as well. As for Carolina, love her!! She was amazing for my first time, explained everything and made me feel safe:) and also results were perfect! No hair to be seen. Definitely book with Carolina read more

I have been coming to Wax Spa since 2009 and keep coming here for all waxing needs. I actually upgraded and started to do my lip blushing with Carolina and can't recommended her more. Thank you read more

Fast, comfortable waxing and very convenient schedule, what else can you ask for? Recommend!

such a beautiful and relaxing spot love my specialia she was quick and efficient. Most definitely coming back ! Now they have facials can't wait ! read more

No complains whatsoever. Very clean super professional and I love that they are super punctual. I get my wax done with Giselle now for 2 years and all I can say is she is amazing and has the best hands. Makes you feel super comfortable. Definitely recommend !!!! read more

Very nice customer service every time you go. Giselle is a very great waxer and makes you comfortable every step of the way. The service feels like it only lasts 5 mins the max . read more

From the front desk Yelsy to Giselle and Caroline the aestheticians , they are all amazing! I've actually been going to them well over 4 years! read more

Wax Spa - The beautiful waiting area - Skin Care Near Me - North Miami Beach, Florida

HORRIBLE!!!!... BEWARE of the worst crappy service ever. I had to call FIVE times to schedule an appointment, no one cares to call back. Then they try to screw you by overcharging for their mediocre service in tips, additional fees and broken agreements in fake advertised price that jumps to the hundreds extra. I bet the alleged "positive" reviews are fake. This is the worst. So many better options in town to choose from to be treated professionally and as a TRUE valued customer. read more

Made an appointment to take My Mother to get her eyebrows done, got there, I was charged $90 without receiving any type of service yet..Red Flag # 1..As soon as the person came out she had a terrible attitude because the service was paid through Groupon. Red Flag # 2. Went in with my Mother and she went on an on how she was going to need several sessions, how her eye brows were in such of bad shape, that it was to risky but doable, My mother is an 80 year old woman and got scared of course and decided not to go with the session. They kept the $90 which I was just told is a TIP!! A TIP!! For a damn service they didn't provide!! STAY AWAY FROM THIS PLACE!! If they take a tip an $90 from an 80 year old woman imagine what they can do to you!! read more

I had a great experience when Gisele was there. I went for 1.5 years. Recently the business allowed me to book after Gisele is no longer working there, sent me a confirmation with her name on it and when I arrived for my appointment, Carolina told me that Gisele was no longer there and they wanted me to try the new esthetician. She told me I was not informed prior to my appointment because they didn't want to lose my business. Very shady business practice to try and continue to profit off of an ex-employee. I do not appreciate being lied to, therefore I will not return. read more

So I found this spot on Groupon, so I thought I'd give it a try for a Brazilian wax. So customer service is good. When I called to make an appointment they were quick and helpful. What they didn't mention is that when making an appointment you have to mention you purchased the Groupon. If not, you won't be able to use it for that appointment. About the wax: it got the job done. They use hard wax. The waxer I had doesn't speak much but I made her talk to me. Like any other waxing place they charge for extras (stomach strip, inner thighs, buttstrip, etc.). Be sure to make yourself crystal clear with the waxer for what you want exactly. A plus: they have punch cards. 3.5/5 because I'm not a big fan of the way they do waxes. read more

I am a DIE Hard Wax Spa fan! Yes, Boris can be a handful but he is funny and has opinions. There is nothing wrong with that. I don't go to Wax Spa to be best friends with him. He has always been respectful, accommodating and to the point. Ina is a saint! I would not even go near wax due to previous experiences at other places. Its hard when you live in Miami though and wear brazilian bikini bottoms at the beach to avoid waxing. Ina has the most gentle touch EVER. She is sweet, quick and painless. I have very delicate parts and I have never had any problems with ingrown hairs or bumps or redness. They are very clean and timely and always try to accommodate the customers. I am also follower of Ina's facials! read more

Wax Spa - Look at those AMAZING eyebrows!!! - Skin Care Near Me - North Miami Beach, Florida

Five stars for Gisele, the woman who does a consistently great and thorough job waxing. I've been going here off an on for about a year and honestly it's refreshing to find a salon that doesn't double dip. I also did a microdermabrasion series with Carolina to prepare for my wedding in 2018, which was okay. Front desk staff is new now, thankfully. The prices printed on the waxing menu won't be honored... everything is $1 more than advertised. Prices for a standard wax can add up quickly with all the add ons. A perk is that if you make a follow up appt within 3 weeks and bring the card they write this appt down on, you'll get 20% off. read more

I was in Miami, and since I`d never Brazilian, and decided, when in Rome, do as the Romans do. I also had a groupon that made the Brazilian $19 instead of the $49 and also had a $10 groupon credit, and they had some pretty reasonable yelp comments so my vajjayjay hopped in a shared uber and made our way from South Beach to North Miami The shopping center is rather plain, i cant think of any other store that was in there, mind you i was there like 9 months ago but I didn`t think it ran down or need of any sort of repairs I recall running late, uber, miami traffic etc and called and explained and was told in no uncertain terms, and its part of the fine print on the groupon, if i was more than 5 mins late and the person with the next appt was on time then i would have to reschedule. i was late, and thankfully the person scheduled behind me was a no show, so i enter this little room and spread them. i wont go into details but for a first time experience, this was WONDERFUL. She was quick and the cooling powder she uses, is just what you need. It wasnt so much a sting as a tingle, and tingle is good down there. If i lived in Miami, I don`t see why this wouldn't be a viable option for my waxing services. read more

I just wanna say, this is the best Wax Spa I've ever been to. I've been a customer for 6+ years, and Gisele has been the only wax specialist I see there. She is AMAZING. She loves catching up with me, and always makes you feel so comfortable. Love the ambience of the new location too. read more

Clean, professional, thorough. What more can you ask for?! I came to the Wax Spa on a recommendation from a friend who has been coming for years and I'm so glad I didn't have to send her that side eye text after my treatment. I did not have an appointment and was seen promptly. The staff seems VERY efficient were very kind. They have a system and clearly know how to run a business. The prices are very reasonable and the facility is very nice. It really is a spa. I will 100% be back!! read more

I'm originally from NYC and I'm use to a full Brazilian wax meaning everything off nothing left behind, unfortunately this place has a different definition of Brazilian wax. So be prepared to pay more then what you expect to be paying for a Brazilian. Also the front desk lady has a horrible horrible attitude. Maybe she was having a bad day ( hopefully that was the case). We ended up waiting 2 hours to get waxed even though the waxer told the front desk lady she was available to take a walk in. If you can find another place do so (its not worth the wait time and getting attitude from the front desk lady for asking a question), although the actual wax specialist was amazing she didn't leave a single strand of hair behind. She deserves a raise and a half!!! Oh and if you're writing a review get ready to get a passively aggressive respond from the owner lol. I forgot to add this in. read more

The first time I came it was great...I don't remember her name but she explained everything and made sure I didn't have any hair left whatever I had she plucked it, I made an appointment after that visit and when you make it three weeks before you get a discount the receptionist seems to hate her job and did not want to acknowledge it. GISELLE was THE WORST...she did a super fast job LEFT A MILLION LITTLE HAIRS and did not even accommodate me as a customer when I told her she left a million little hairs she stormed out mad for her doing an awful job, she didn't ask if I wanted the strip or non strip and didn't pluck the little hairs I had left, anyways with the service and how unwelcomed I felt I don't think I'll be coming back or refer anyone here. Thanks for the super uncomfortable feeling. TO REPLY TO YOUR COMMENT, first of all i don't need a "discount" second of all I TIP BECAUSE THAT IS WHAT YOU DO, you never attack a client and I'm not being BIASED...I'm being honest on the service I received. Thank you. read more

I have been coming to wax spa almost four years now, and I always leave with a very good experience, and feeling like a new born baby again lol. I got my first ever play boy wax at wax spa, and all I have to say is that I would never shave again. Carolina, is my wax specialist. She's so nice, soft spoken, kind, and gentle. She always makes sure that you're okay, and the temperate of the wax is good enough for you or not. I highly recommend you that's reading this review to check out wax spa. You'll love it there, and especially the ambience of the salon. It's so beautiful read more

Wax Spa - Skin Care Near Me - North Miami Beach, Florida

Make sure that you mention your Groupon when making your appointment. Otherwise they will tell you it's not valid and charge you the full price of whatever service. Never going back. read more

I have been going to Wax Spa for years and I am always happy with the customer service, professionalism, and attention to detail. I appreciate how easy it is to make an appointment and how they take precautions with masks, temperature checks, and hand washing. Gisele is very friendly and efficient. The service is quick and yet no matter the length of hair, I'm always super smooth afterwards. Give this place a shot and you won't regret it. read more

Apparently you will be no showed here if you're over ONE minute late. You will then have to wait for 30 minutes because they already took someone else into the room due to your 2 minute tardiness. Don't forget to factor in the rude front desk receptionist who will argue with u when u ask her why u were no showed telling you that her time says you were a whole 4 minutes late. Lol The owner doesn't care if he looses customers either or the fact that I walked into my appointment completely stressed. He proceeded to explain to me that you need to call if you're over one minute late. What about people who's phone dies or are busy driving to get to their appointment on time? On top of all of that rudeness from the receptionist and owner who I requested to speak to over the phone, the waxing lady then tells me to hurry because we only have 8 minutes although I waited 30 minutes for her!!!!!! This is the last time I ever come here. Horrible!! Not worth the anxiety!! . read more

Never buy Groupon for this place!! I bought mine for 14$ Brazilian wax (what always meant everything should be off!) and only when you get naked they say "you know what our brazilian wax is different and if you need to take off everything you should pay extra 30$!!!!!!!!!" Can you believe that! I was so dissapointed! That is so tricky! Never again! Check everything twice or three time before you go to that place! And better dont go! And yes dear Boris, I left tips for the lady who did the waxing for me, because it's not her fault that the management is treaking people. She does her job and that's it. Was I happy about paying extra two times more that I paid for Groupon before? Of course no. But to fight with you like did the lady who came before me I didn't want but she was completely right about all those prices tricks that you do. If somebody doesn't want to have full Brazilian they will not pay for it. If I pay for full I need full. read more

I've been coming here for over 5 years! The owner and I had a brief disagreement at the beginning of this relationship but it was quickly and effectively handled. We're besties now! Absolutely love the service here and they now have a new location. It's vibrant, clean and chic! Check it out, you won't be disappointed. read more

To start I was not even asked what look I was going to desire as. Was asked 3 times before... first time they accepted a Groupon second visit they did not so I was ok... the fine print in Groupon did not mention that you could use it only one time... las two visits she did not offer a mirror for me to check the look. Paid 195 on September 3 and the lil kid they have in the register asked me if I will pay $85 told her I wanted just to tip because I had paid she told me you paid in August but I show her my $195 receipt. So hen I wen to my car and check I was not pleased, came inside and told her what options I had she told me I could pay $65 and come Friday at 5 I replied I was not happy with today service to what she said ah because you have a NORMAL set I told her is not what I usually get then I decided to wait for Carolina who proceeded to lecture me about having glue... I did put mascara not glue plus I was makeup free since Thursday anyways she told me as a "favor" she will add fullness on 9/25 at 3:15. I was pleased before despide the jack up charges that are so random like I never know what I will end up paying. Was looking to be a regular but she implied I had strip lashes was not cool she said I am loosing my lashes ? Not sure what she does if she cuts them before I'm new doing this anyways since seems to be my fault not being happy with a service that I immediately informed the lash artist about concerns me and makes me reconsider if this will be my forever business to support... alway like small business but hate feel cheated and basically called a liar, the kid told me you have a normal set the mother that I was losing hair did not checked with me if I was pleased like she needed to let me go... I'm not sure if was a bad day but that was wrong in so many levels. We shall see how it goes tomorrow. read more

I've been a customer at wax spa for the past 4 years. To say that I walk out completely satisfied each and every time is an understatement. Carolina does my lashes and I honestly wouldn't trust anybody else to do them other than her. She listens to exactly what your wants and needs are and the outcome is beautiful. I constantly receive compliments on how well done my lashes are and every time I've referred anyone to her they have walked out extremely satisfied. The salon is very clean and they are doing a fantastic job at keeping everybody safe during the covid-19 pandemic. It's a very relaxing atmosphere so if you are looking to get your eyelashes done or even come in for a wax I highly recommend coming here. read more

Walked in after calling. They gave me a head time about a groupon. And appointment time and was rude. I really needed the service but walked out just because I was so upset with the business. do not waste your time read more

Drove 30 mim to get a Brazilian wax. The Groupon price was $13.50. When I arrived here a Russian guy at the front desk told me it would cost an additional $17.00 for a Brazilian wax. He called me a liar and a thief from wanting the original price. Very rude and unkind. Will never return. Did not even want to try it out. Don't recommend. Buyer beware. read more

My rating is based solely on the responses from the owner. I almost purchased a Groupon for this place but I did my due diligence and read the reviews along with the owner's responses. Clearly, the customer service is lacking. I'm avoiding this place and I would advise anyone else to read everything in detail before deciding to book an appointment. I'm waiting to get yelled at for this too but honestly, I'm staying far away so it doesn't matter to me. I've never seen customer service like this. Truly insane. read more

Not recommend this place, they told me $41 to do full Brazilian wax, when was time to pay $56, spoke to the Owner he don't care,they only care about the money read more

I'll be honest. I have no idea what the service or experience is like at the actual establishment and I have no desire to find out after the way I was treated on the phone. I purchased a Groupon in March for a Mini Facial and Mini Massage here, which expired on September 5th. When work and my travels finally slowed down, I called to schedule an appointment on September 2nd, I was informed by a receptionist that there was only one woman handling the the Groupon appointments and that she was booked through the 9th of September (how convenient). I said I didn't mind if the appointment itself was at a later date and the girl still refused discuss the matter so the next day my boyfriend and I called back and spoke to Boris, who is apparently the owner/manager. He was very stubborn and unaccommodating despite the fact that the fine print on the Groupon read: "However, even if the promotional offer stated on your Groupon has expired, applicable law may require the merchant to allow you to redeem your Voucher beyond its expiration date for goods/services equal to the amount you paid for it." He went on to say that he didn't even want to partner with Groupon in the first place and that he was "talked into it by a good salesman." He said that his business was so successful and well-reviewed on Yelp (LOL) that they didn't need to offer discounts and specials. I feel like he wanted this promotion to fail from the beginning. So basically he told me that I was out of luck and it was my fault that the one woman they assigned to cater to over 60 Groupon customers was booked. Silly me, for thinking the customer is always right. read more

I wanted to come here, but with all these bad reviews! oh no! clearly this company has no respect for their customers if they answer back so rudely. Another thing I noticed was if they have nothing positive today about a client review, they'll say " they can't find them in the system" what?? oh no! Improve your business/ customer service and maybe you'll get more customers. If you can read for the business reply, people, clearly you can see my valid point. What company you know snaps back at potential customer? Oh my god! And if I'm so fake then why do I have a profile with real reviews? Grammar mistake? Really? When you clearly don't know where to put your comas! As I first started this company is GHETTO and UNPROFESSIONAL! And if they can talk to people who is t yet a customer, imagine how they treat their actual customers! My god! What type of business is this? Inside someone's bathroom? read more

My experience here was nothing short of wonderful! This was my first bikini wax ever and they did a great job. The staff that I met was very friendly and eager to cater to my needs. They even let a customer in after hours to wax her becuse she was leaving on a last minute trip. It is always great seeing people do the right thing. Now, if it was so great then why the five stars? Well, if you don't post a review right away you will get private messages asking you to review them... Multiple times. Just be ready to review almost immediately so you can avoid the emails! read more

Omg! Just want to say, the owner for this business is an greedy and arrogant ass! His attitude stinks, so does the attitude of his receptionists. The waxing lady however is good! I had some issues with a Groupon as well, they rudely and arrogantly refused to work out a deal that would benefit both of us. Let me tell to you that using Groupon never accumulates any profit for a business, it's solely being used as a cheap marketing tool! This business is always on Groupon, that says a lot! Also the fact that he writes long make up poems to everybody that writes a bad review, tells you all you need to know about him! I'll never spend a penny in this place unless it changes owner! read more

I've been a regular customer with Wax Spa on and off for almost 4 years. All due honesty, I have no complaints about this establishment. I have encountered a very professional, courteous and kind staff. Gisele (employee and wax attendant) always does an excellent job, and keeps the pain to the minimum . Boris who usually works the front desk (owner) is always polite and recommends to keep and schedule appointments the amount of the service or services is cheaper. If decide to come either every two or three weeks with an appointment card they offer a 20% percent discount, so make sure not to skip your appointment, unless you like pain. They also offer facials, lipo cavitation, and eyelash extension. It's highly recommended that you make an appointment rather than a walk-in. This place can get very congested with customers in a blink of and eye. For those who are frequent customers, every time you have a service there's a card that is given to you and pretty much gets stamped, once the card is full, keep in a safe place in case you can not make your scheduled appointment and receive a 15% discount. I the frugal person that I am, always shopping around for a better price. But in all due honesty, I receive excellent service at a very reasonable pricing. Looking at the other reviews and horror stories posted on Yelp, I'm guess I can consider myself lucky? read more

Wax Spa - Pictures in the lobby - Skin Care Near Me - North Miami Beach, Florida

This is a negative star! Just call up & all to the extremely abrupt & rude guy who is the receptionist for a preview of what is in store for you. If you like being insulted & intimidated by a big KGB guy - then this is certainly the place for you! They should rename it The Big House Spa! read more

I am with Wax Spa for the last 5 years, the place is clean, good vibe, the girls are pro, the prices were very reasonable specially with their 3 weeks appointment program its gives you 20% more discount which I love it as any way I am going in that time frame! very recommend! read more

I saw a Groupon for Microdermabrasion and was so happy that it was at such a low price. As always, I can't go anywhere new without reading Yelp reviews first. I was astonished to read at how the owner responds to those who give this place a bad review. Boris, everyone is entitled to their own opinion and should voice their concerns. However, as a business owner, you should not argue with customers and potential customers. It is very unprofessional and makes you look very narcissistic and condescending, to say the least. I know you will say I am review from your competitors, but let me promise you I am not. I've spent the last 20 minutes reading your responses and I have to say that arrogance does not suit you well. I can assure you not responding in the manner that you do will help your ratings. Also, every place I've been to gives their customers a 10-15 minute waiting window in between appointments. If you are 7 minutes late, you should not forfeit a customer's hardworking money. It's just not right. Appointments take at least 30 minutes, thus letting customers in "early" because someone was a few minutes late is simply wrong. Fix your "regulations" and you might gain better reviews. And yes, we all know how you were voted Best Spa in the City for 7 years in a row, you've mentioned it multiple times, so please save your breath. read more

I LOVED Giselle. I went to her for my very first waxing experience and a few times after that. She made me a repeat customer. She's kind and very experienced. I will say that I was not fond of the pricing for the services but I guess it's common for the area. Also, they do offer Groupons and groupon cash back. They also offer discounts if you make your follow up appt in 3 weeks and bring the appt card with you so that's cool too. Pay attention to the entire menu because a "Brazilian" does not include some areas and you have to specify what you want. All in all, not a bad spot and I never regret going. read more

Gisele did a great job on my Brazilian wax and helped remove some ingrown hairs. She is very experienced. The location is small and it's in an older building but they will be moving to a new location at the beginning of next year. read more