As the court-appointed guardian of a resident, I became increasingly concerned about the quality of…read morecare and communication at this facility. During visits, I observed issues involving room cleanliness, organization of personal belongings, and what appeared to be a lack of attention to changes in my family member's condition. I also observed significant skin irritation and scratching that ultimately resulted in emergency medical evaluation after concerns were raised with her physician. Following hospitalization, additional medical conditions were identified that required treatment and infection-control precautions. As a result of the concerns I observed regarding care, sanitation, communication, and medical oversight, reports were submitted to state regulators and Adult Protective Services for review. Every family's experience may differ, but my recommendation is that loved ones visit frequently, document concerns, ask detailed questions regarding skin conditions, infections, changes in behavior, and ensure they are actively involved in care planning. I hope the facility takes all concerns seriously and continues working to improve the quality of care provided to vulnerable residents.

I would give this place a -20 if I could! I wouldn't send my worst enemy to this place! My mother…read morebroke her hip and went there for rehab. She has dementia and she lives at a facility. When I went to see her shortly after she got there, she was sitting in a wheelchair in the hallway with her head down, pretty drugged up and when she saw me, she cried and said "I'm so glad you're here" because she had to go to the bathroom. I couldn't get anybody to help me get her to the bathroom several times that I went there. At one point they said well she can just go in her diaper! My mother has never been incontinent a day in her life. Although she got used to peeing in her "diaper" when she was there! They would leave her sit and not check on her. Also, because of her dementia, she doesn't feed herself very well. I would go in hours after lunch was served and her food would be sitting there not touched. No one would come in and feed her. There were probably two workers that seemed to care about the patients. One had already given his notice to this hell hole! It was one of the top ones on the list of facilities to choose from. I have no idea how that happened! It is a horrible horrible place. If you care about your loved one, do not let them go there!

This is a beautiful place for seniors to live an independent or assisted life. When you enter the…read morebuilding you step into a beautiful huge lobby/living room with big couches and chairs. The apartments are roomy and kept clean. Everyone is so friendly!

From the owner: Nestled in Longwood, Florida, Cascade Heights offers independent living and assisted living options…read morefor seniors in Seminole County. At Cascade Heights, convenience and comfort are our specialties. We're dedicated to maintaining your independence and providing attentive, compassionate support for every situation. Check out our senior living community today!

What a wonderful, convenient, caring community. We have never had more fun nor socialized as much…read moreas we have here. The campus is gorgeous (80) acres, the staff is caring, and the people are amazing.

My MIL was referred to VOTG by her care manager at the hospital. BIG MISTAKE. BIG MISTAKE. The…read morecare was non existent. Call button not answered for up to an hour and 45 minutes. Director of nursing admitted to receiving but not answering emails. Left in bathroom, where there is NO call button, for over an hour. Told it is easier for them to use depends and soil herself then help her to the bathroom. If you care for your loved one, avoid this place of horrors. Yes, authorities have been contacted and an investigation is under way.

My grandfather has been here for over 6 months and our experience has not been a positive one. Let…read moreme start by saying he's not mobile and can't see well. His room smells of urine and feces. It's so strong it's hard to be in his room. This isn't an isolated example because you can smell it in the hallways from other rooms, even when trying to mask with air fresheners which makes it worse. His wet clothes are left there as well as soiled diapers to smell up the room. I visit as often as possible and have to empty trash flush the toilet and vacuum. The pictures are gross, but that poop in there is not from today. Look at the ring that stays after flushing! When you sign in you designate room number and I've talked to much of the staff and nurses. Today I was handed 6 MONTHS OF MAIL. There were important notices about his insurance, his doctors appointment and labs that needed immediate attention. We'll be updating mailing address to my home, but would it been that hard to let us know that there was mail? I've also sent multiple emails to director and staff that has gone unanswered to this date. We're in process of finding a new home for my grandfather.

Recently I had one of my good friends move her mother in Emeritus in Lake Mary, FL. I went to visit…read moreher yesterday to take her to a doctors appointment and was VERY impressed with how the staff there handled her. My friends mother has dementia and it's great to see her in a safe environment. She seems to be doing a whole lot better not that she has the care that she needs. Everyone that I met there was very nice and helpful. I was happy to tell my friend about my experience and felt that I should also write a review about it here too. If you're considering assisted living, I would highly recommend this one for you to check out.

Beautiful assisted living in Winter Springs. I don't have…read moreany family here but I come here to get my haircut by Suzy Porter. She does amazing color and cuts. She does all the women's hair who live here. The lobby is bright and beautiful it's Christmas time so they have several Christmas trees. I grabbed a cup of coffee and a cookie while I was waiting.. Lots of events to do here and they even have a swimming pool. The only complaint I have is the parking is limited.

The Savoy is a beautiful community! The staff and residents are so friendly. The food is amazing…read moreprepared by Chef Oscar. A must see

The staff here is truly caring. They are kind, compassionate and professionals. From the time…read morethat I toured the facility I knew this was a caring staff. They even gave me their cell phones to text them if I had questions. The patio is a nice area for the residents to walk around. The place is divided into 3 neighborhoods. It is extremely secure. They give families a key fob so you can go in and out of the facility. The transition of my family member was smooth. Even though she had a "shared" room it was only the bathroom that shared and the other roommate was hardly there as neither was my family member. The residents do not hang out in the rooms which is nice. This location is fairly easy to get to. There was never too much traffic to get in and out of. The lobby is nice as well as the family room to visit with the residents. Serenades of Longwood is a nice and safe place for dementia family members.

My brother, Philip, and I cannot say enough good things about Serenades in Longwood, Florida. It…read morewas 2 1/2 years ago, when our family could no longer keep our mom, who's memory was deteriorating, safe in a home environment. We were sad and, admittedly, very concerned about the care she would receive away from us. When we met Carolyn, the Director of Serenades, and her staff, we were immediately put at ease. They were knowledgeable and welcoming but, more importantly, their treatment of the residents was evident. We saw caregivers speaking kindly and with encouraging words prompting baths or participation in the various activities offered. The facility smelled fresh and clean, and the residents always appeared well groomed and - simply said - cared for. Before the pandemic, we could visit anytime we liked, and the circumstances remained consistent - mom looked healthy and clean, and the staff were always attentive to her needs. During the pandemic, we were encouraged to visit mom either remotely or at a safe distance. Sadly, our mom passed a few months ago on New Year's Day following our father who died a week earlier on Christmas Eve. Though we miss them every day, we are grateful that our mom received such wonderful care from a group of people dedicated to helping the elderly live their best lives possible. Not only do we want to express our sincere appreciation of Carolyn but all of her staff, particularly Ainsley and Sabaeda.

My husband recently had a hip replacement. This group was assigned by his orthopedic. They are a…read morefantastic professional team. Both the nurse snd the physical therapist were wonderful. We are extremely happy with this service, could not be more pleased with their skill and professionalism

The best professional nursing agency around. You will regret not using this family oriented ted,…read moreprofessional nursing agency regardless of the level of care I may need or want. They will be goal oriented like a friend, always available. Any other opinion just couldn't be allowed to exist as your experience will be fulfilled.

High class, beautiful residential community for seniors needing independent living or assisted…read moreliving accommodations. They have every amenity desired and then some. The staff is efficient and friendly. The chef and his team provides quality cuisine for every palate. The decor is relaxing and the features are well-planned. Love the swimming pool that has a ramp with a rail for seniors needing the added support upon entry and exit. Facing beautiful Lake Charity, the views are spectacular. An up and coming community with a traffic light for easy access to busy Maitland Blvd.

Opened in January 2022, I was told. It is a beautiful facility with mixed independent and assisted…read moreliving. Great location in Maitland, Fl. Not far from restaurants, a Farmer's Market, I-4 expressway. Lots of areas to sit in screened in porches, beautiful gardens outside, nice pool and a walking path. It has lots of potential. However, I cannot highly recommend at this time. They are pretty disorganized. When I initially met with the marketing director, I was told that the food was delicious with many options. The service is ridiculously slow in the dining area and far from being delicious. Quality is inconsistent. Food choices are limited with lots of carbs, mostly meat options , very limited fresh green vegetables or fresh fruit. They are very short-staffed. Servers seem burned out. Trelago The Grove is trying to hire more staff. Director is very opened to suggestions and making changes. He seems like he is really trying to improve things and he is hands-on. Newly hired Activities Director is warm, enthusiastic and very helpful. Outside trips are starting to be planned but up until recently, it was very limited. In a senior living facility, I was surprised to see the kitchen has high countertops requiring barstools. I think that most of my concerns relate to being new, limited staff and as I said there is good potential to improve. I will update in a few months.

i am the caregiver for a veteran that went there and stayed about 5 days . It was not a pleasant…read moreexperience . The staff complained if he ask for anything . his bed had soiled pads under the sheets as they didn't change them regularly , i provided all medications of his and they ordered from their pharmacy & proceeded to bill him after he got home . I would not go back there nor would I recommend it . The $3500.00 fee paid at the beginning was said to be rent however when I ask for it back - it's now a community fee ! Very misleading and a sad way to do business.

Really bad experience in the memory care unit - thankfully my father didn't have to stay there very…read morelong - He would always tell me there was a lot of yelling by staff members. Not much activity and smells horrible - only 1 staff member present in the unit on the weekend