1/22/18
What happened on this date could've ended very bad even people getting hurt.
Before I share my experience I want to let everyone knows that I'm not trying to stop people from coming here, if you feel comfortable and you like the way they work there is no reason why you wouldn't come here.
So I came here to get new tires, the guy that gave me all the options I'm assuming the manager of the place was very kind. They put my tires on, and I was happy I got new tires. However I pulled off into Hamburg Tpke and right before the Preakness library which is almost right next to GoodYear I heard something loud in the back of my car, then immediately my back left tire comes off in the middle of the street, gladly I wasn't going fast and very few cars were around, someone got off his car and helped me get the tire onto the side. A police officer came and a mechanic from GoodYear came and put my tire back on and we went back to GoodYear to see the damage. They take the car back in to try to fix a piece of metal that came out. Of course now I'm doubting everything they've done to my car, I'm just glad this happened here and not in the highway where I might be going above 40mph and that other people including my self could've got hurt. So I was being very calm I wasn't getting angry at them, I was trying to give them the benefit of the doubt. Maybe the gun they used to put my tire on wasn't properly working and this could've happened to anyone. So what made me put a ONE star review wasn't actually this, it was the way they acted after the incident. They put the metal part back in, checked the tires once again and got my car ready outside. They didnt say anything, I had to ask what had just happened, and why, they didn't have an answer, the last thing the manager say was "ok just let me know if you need anything else" as if nothing happened, I did not even get an apology, they didn't even say sorry once. Of course if there is anything that need to be done because of this is not going to be there and they are going to have to pay for it as the police officer said to me. I understand that many people would've acted differently, and actually complain and get mad at them right away no matter if there were other customers present, because this could've happened to me in the highway, but it didn't happened this way so I'm just keeping things as they occurred. This was a first time for me so I didn't know how to act on it or to do next, one thing I know is that I'm never going back to this place.
Please comment what you think and what you would've done it would really help me as an experience if something like this happens again. read more