After a hernia repair with complications and fever, I decided to go to Urgent Care vs. the local…read moreER. They were busy, but everyone was polite and professional. Once the NP came in and viewed the area(s), I knew I had made the best decision; I only wish I had done so sooner. She addressed the situation, called the prescriptions into the pharmacy, and walked me step by step to apply the medications. I still feel like crap, but better than I did yesterday. Thank you, AUC

After coming here for the last 2 years to receive a simple physical for professional fighting, I…read morewas today turned away and told that the last 2 years were a violation of their policy... simply because the same doctor wasn't there. I had previously called to ensure that said doctor would be there, only to be rudely told they can't say when a provider might be present. It's a simple sports physical that takes 15 mins tops. They literally JUST did a physical AND an EKG at the end of April, no problem, but suddenly it's unacceptable. The staff was nothing but rude, and I would HIGHLY recommend choosing a different location to receive services from.

I have a chronic medical condition that will force me into "episodes" and the only way to stop…read morethem, is a hospital visit with lots of fluids and medicines. With that being said, i've been to a handful of hospitals with the same illness, so the treatment plan gets redundant. This hospital takes TOP of my list after receiving care here. ALL of the staff were extremely friendly and willing to help, from the second you walk in the door to getting all the way back to a room. The wait was pretty standard for a busy Saturday afternoon, but they were sure to always keep me posted of what was going on while i was waiting, always asking if I needed anything and if i was comfortable enough. BONOUS: looks very clean!

The care i've had before was very good and what i expected for a busy hospital, though there was…read moreone time where there was a new system in place and no one could get stuff in order, waited about 3-4 hours. It's a good hospital the system isn't the nurses fault entirely but it's definitely something they need to fix!

Our kids have been coming here for a year now. We love it, very easy to schedule. Both kids see Dr…read moreDeVries. He's been great with the kids, easy to ask questions to, very accommodating, and remembers a surprising amount about our family from appt to appt. I feel heard and part of a community here.

We have been using the office for a about five years and have had no complaints. It was an…read moreinconvenience when the offices were consolidated into the Verona office for a time, but nothing more than that. The doctors have been very friendly and knowledgeable every time we have been in for an appointment with each of our children. We would easily recommend the Waynesboro office. Thank you!

Great Podiatrist Office located in a great location within a couple miles of the interstate…read more Parking was ample on the day of my visit. The building houses a dermatologist office as well so definitely make sure you check the sign on the door when you walk in the entrance to ensure you are heading to the correct office. The receptionist was friendly, quick, and efficient. I didn't have to wait more than 10 minutes from the scheduled time of my appointment to be seen which was awesome. The nurses and doctor that assisted me today were super friendly, patient and knowledgeable. I highly recommend this location if you are in the market for a podiatrist!

You need to be sure the doctor that sends the referral lists every possible issue/description of…read moreyour problem because if every detail or possible detail is not listed then you're wasting your time. My foot/ankle issues are a bit complicated. I couldn't get past the "assistant" because I wanted to find out if the problem I'm having with my left foot might possibly be related to the fact that my right leg had been broken a few years ago and had resulted in an ankle injury as well as some residual foot paralysis (both feet) from an earlier illness. But because every possible detail had not been listed on the referral she then told me the doctor "would not" talk with me concerning the other facts. I had hoped every fact concerning my foot/ankle problems could have been discussed/looked at. But I left without so much as even meeting a doctor much less having anything examined. I know for whatever reason you can't talk to a specialist unless you've been referred there by your PCP. I could have paid my copay and talked to their doctor (whoever he is) about my left foot but the assistant was clear that he could not talk to me about anything else. I asked her "what good are you/he then?" She told me I needed to go back to my doctor and get a proper referral and then her doctor would schedule a "30 minute appointment" and talk to me about everything else. It appears it's all driven by the money. I thought that was so very big of him. And all this was after her leaving the room 3 separate times to ask him questions and then return and answer mine. So what is she needed for then? To be fair to my doctor's practice, my referral was not sent by my doctor but by another doctor in his practice (as he had no opening at the time). So I'm going back to (my) doctor to start this process all over again and get another referral to a podiatrist. But I have no intention of wasting more time with these folks. I originally asked to see Dr Ocheltree at this practice (as I know him and greatly respect him) but he was out of the country doing mission work related to his profession. Perhaps some others at this practice should follow his example? To say I left there disappointed would be an understatement. I am curious though about one thing. In this era of confidentiality and being private I find it extremely odd that a patient would take pictures of the inside of the business and the fact that the office staff would permit such a thing? Odd.

Avoid This Location if You Value Your Time and Respect I…read morewaited over two hours at the Waynesboro EyeOne office, costing me time and income from work. As soon as I mentioned leaving, the doctor saw me immediately -- which made it clear the delay wasn't due to workload but a lack of urgency. The front staff felt dismissive and unprofessional. When I requested glasses and a pack of contacts, the woman with curly hair interrupted me repeatedly with "hold on, hold on, you are going way too fast" even though I was simply responding to her question of what I wanted which never changed each time I said I wanted just GLASSES AND CONTACTS!! (Nothing about deals or offers or what I could get on the glasses). Before I could even say contacts she interrupted me not once but multiple times after asking what I wanted to order (Which was about three times mind you) and all I said was glasses and contacts!! That was it! I wasn't asking for offers, deals, or extra info -- just placing a straightforward order. Somehow, that was too difficult for her to process. Maybe hire someone that can take a simple order instead of someone that gets overwhelmed by just a simple straightforward order. She acted like it was way too hard to keep up with just glasses and contacts. I couldn't imagine if I had to ask about anything else. I worked in customer service for 8 years I know how hard it can be but if someone can't even take basic request without acting like it's too much for her to handle than you need to find someone who can. I can understand if I was asking a bunch of questions or wanting a bunch of stuff but I literally just ask for glasses and contacts nothing else about info or anything. Working in customer service there was times I had to take many MANY request and questions and process them immediately! I never once told a customer hold on you're going to fast and cut them off! Very unprofessional!!! Compared to other EyeOne centers nearby, this one stands out -- and not in a good way. I won't be returning to the Waynesboro location. PS, (this is the first and last time I go to the waynesboro office. If you are in the area trust me and drive a few more minutes to save you some time and respect and go to the fishersville office or Staunton office. The fishersville office I have been going to for 10 years and has always had friendly staff and doctors who value your time.)

Practice has too many patients and they can't handle any more. Staff does not understand urgent VS…read moreemergent VS routine. If your a new patient appointments will take a year. If your an established patient you will end up in ED. And the comments about rude staff are true, especially in Fishersville office. Most providers (MDs) are OK, some not very personable.. and I always feel rushed during my visits.

Never in my life have I been to such an unorganized and rude office. I would NEVER trust them to…read moregive me allergy shots! They let my venom run out and then charged me for new venom. They were supposed to call me when it arrived. Never heard from them. Made an appointment with the doctor because they refused to let me talk to him by phone. Doctor said the venom was there but it was too late for me to continue the shots without starting over. I decided to stop the shots. I went to the Waynesboro office for many years and then they abruptly moved to the main office in Charlottesville. Totally different experience. The doctor was supposed to get them to take the charge off. Never happened!

Terrible experience. I waited three months for an appointment to get into this specialty allergy…read moreclinic. I was told by the secretary I would need to stop taking certain medications a week prior to my appointment for full allergy testing and they would send me a list of the medications I would need to stop to my home address. The list never arrived. After four calls to the office and no return calls, I stopped all of my meds abruptly out of fear they may interfere with my testing. When I got there the physician listened to my lungs, patted me on my shoulder, said everything is going to be okay, and sent me on my way. No blood tests, no poke tests, no information, no recipes, no nothing. For reference, I have newly diagnosed alpha gal syndrome, a tick borne illness that makes me anaphylactic-ly allergic to beef, pork, lamb, dairy, butter, carrageenan, gelatin (including medication gel tabs), and natural flavors. I now have to carry around an epi pen that the urgent care provider who diagnosed me prescribed. I also have had abrupt cardiac symptoms with the new diagnosis...hypertension and tachycardia for which I now need to take cardiac medications. Keep in mind my heart rate and blood pressure were fine up until this diagnosis and I am a heathy woman in her 30's with no medical history. My sustained tachycardia put me in the emergency room and almost admitted me to the hospital because it would not go below 110 beats per minute at rest. Dr. Dillon told me it was just stress. She then said to continue avoiding what I was avoiding and she would see me in nine months. Her nurse literally told me to Google my diagnosis for more information, even though there is not a lot of information out there on it. No recipes, no printed info, nothing. I should have wasted my money on a massage. At least I wouldn't have waited three months for absolutely nothing and felt better about it afterwards. Their online paperwork is also a debacle. It takes forever and it is filled with ads and research pitches. This sounds like a small office was taken over by a large money making business venture and the patient is not the center of the practice's efforts. I am going to save the money and ask my primary care physician to retest me periodically. There was literally no reason why the urgent care should have referred me to this place. Save your money and your time.

I have been a patient fora few years. Yesterday I had an experience which caused me to leave this…read morepractice and find a new dentist. I had a tooth break off, (this tooth had root canal and cap). I had seen them in about a month ago and I was to call in the new year. He glued it at that time and said the crown would need to be replaced. Agreed. Called yesterday to set the new appt and ask that he reglue until I could be seen next month. It literally takes him 5 minutes. Spoke to receptionist, said I could come in Tuesday morning. Then comes back 1 minute later said that her manager advised they could not do that until the March appt. i Believe that one of these people lied to me. That is my belief. Told them to take me out of their patient directory, I will not be back. it was not right.

Do not believe their false advertising about walk-in emergency visits. They couldn't see me to…read moreextract a tooth that was giving me severe pain and I was told that even if I scheduled an appointment for the next day, they couldn't guarantee I would have the tooth extracted.

OMG. I like never review things but I saw a few of these reviews while looking for a new vet and I…read morehave to agree. They are soooo slow. I think Sally said it right. If you can't handle the workload then don't make the appointments. Some things are more important than money. The people and the pets you act like you are there for are two of them. I feel the worst for the support staff though. They frequently had to apologize and make excuses for their boss, to me and others. Seriously, if you can't handle the workload then don't make the appointments.

Dr. Terri Sears and her entire team are amazing!! I have been with them since the beginning. As a…read moreprior EMT-A (advanced life support provider), I can tell you she equips her surgical suite above and beyond with capnography and all kinds of things and she also stays up to date on new guidelines and all those things. My babies and family adore her!! She treats your pets as if they were her own.

Awesome staff and service - went for an annual physical and had little wait time to see the nurse…read more practitioner, Grace Shultz - she spent quite a bit of time evaluating me- her assisting nurse, Katelynn, was very sensitive in administering inoculation - on my way out, Margaret Batten had a friendly smile on her face and pleasant disposition- a good day in my book- kindness matters

I am a patient at Carillion Heath located in Waynesboro, VA. I have talked to this office about…read morethe lack of a modern phone system due to having to interrupt my day with redialing the number because I constantly get a busy signal. Today, for example, I attempted to reach the office 27 times with each time resulting in a busy signal. The 28th time I called I finally got an answer. I can see where having a person, rather than an automated system, would prove to be personal and give the illusion that you care about your customer. For me, it has done quite the opposite. I have to spend more time trying to get through on a line than an automated system. If I am on hold, I can simply mute my phone and listen for the next available attendant. When there is a busy signal, I have to continue to interrupt my day to dial in to the office, kinda like trying to win tickets off a radio show type feel. I am frustrated by the time the attendant gets to me...or rather I get an attendant. Please pass this information to the appropriate people within your company for discussion. Overall care--good Customer Service--severely lacking