Looks like I'm the first to review! I signed up with Beacon Biologics for white blood cell…read moredonation, to help with cancer research. When I got there, I was taken back immediately. Me, the woman in charge, & her coworker were the only ones in the building. Verrrry quiet & all attention was directed to me. Paperwork took most of the time and it was explained very thoroughly before signing. Seeing as this was just my initial appointment, they only did a blood collection of 6-7 vials to test for diseases before I am permitted to donate white blood cells once cleared. The blood collection was taken in a very cushy chair where you're almost laying down. Afterwards, they gave me water and a snack and made sure I was ok. In the end, I was given $25 for the initial appointment. When you do an actual white blood cell donation (which I was told can take up to 3-4 hours!) the payout is a lot more. They also told me they have things like iPads with Netflix, magazines, etc to help keep you occupied during that time. They also gave me a free shirt! They told me that they had been up and running for 2 years but just started accepting clients within the last year. Anywho, the employee whom worked with me was super down to earth and great to talk to & answered all my questions. I'm currently waiting to hear back regarding white blood cell studies now so that I can start donating :) seems like a wonderful facility doing great work!

From the owner: Beacon Biologics partners with people like you to enable research that saves lives. Your white cell…read moredonation makes groundbreaking research and discovery of new treatments possible around the world. You have the chance to give hope to patients waiting for a cure by donating white cells for research. Today, it's your chance to be the Beacon.

Exceeded my expectations in every way. Great customer service, from entrance to exit. Staff was…read morefriendly and efficient, to me and to each other--this was the shortest donation time I've ever experienced! And the place is clean and organized. Best time I've ever had saving lives!

They need nurses that are better trained. I was asked questions during the screening process, with…read morethe blood pressure band on my arm... so i didn't pass the test due to the simulation.

They do not keep to the appointment schedule. They are first come first served. I had to wait…read morealmost 20 minutes for my name to be called. Guess my time and schedule is not taken into account.

Dealing with the general public isn't easy. They do a great job getting you in and out…read more I have been donating a long time and have scar tissue built up on my veins. They are still able to get the needle in no problem. They almost always have a free gift for donations. This month was a free shirt last month was a free Torchy's Taco. The facility is clean and everyone is friendly. Good place to help others..

Always wonderful people Sheila is the best she is quick and a superstar. Chris is always smiling…read moreand Enoc is very special. Dani is how all customer healthcare people should be. She's a Gem!

Only half of the donation beds are being used and there is rarely more than one person checking…read morepeople in (even though there are four check in stations). Check in takes forever and so does donating. They obviously don't have enough staff for the amount of donors that this center draws. Half the staff is standing around doing nothing most of the time as well. Very inefficient operation. Most of the time there is an hour or more of waiting before you talk to anyone, and then at least another 30 minute wait before you get to a bed. Plan on being here 2.5 hours or more.

They don't seem to be connected to the CSL app since when i arrived the first time I was told they…read moreonly take walk-ins and not appointments. Things run a bit slow but the staff up front and the phlebotomist in back are very nice. The medical screening nurse was great too. I appreciate she took a short lunch to return for me on my first visit. I barely felt the finger prick or when the needle went into my arm. I do wish they had squeezy stress balls to squeeze to make the blood come out a little faster. I'll need to bring something next time. I'll give another star on my next visit if things go faster

Everyone at the CSL on Parmer in Austin TX, are very polite and professional. I might not remember…read moreeveryone's names but here are a few that I do remember. Hopefully I get them correct. Yay Yay, Scottie, Brandon, Derek, Shana, Vivian, Joseph, Mike the security guard and there are 3 more ladies that do the sticking and some front end staff members that I don't remember their names, but even after a long day of work they are always friendly and nice.

I will say depending on who your caregiver is makes a difference in the ER here…read more I did not care for the professionalism of my sonographer (ultrasound tech). Rude comments like "wait til I leave them room because I don't want to see all of that". However, P.A. Sandy has the most incredible bedside manner. Very knowledgeable, thorough and compassionate. The ER is always crowded but they really do try their best to make sure you're somewhat comfortable, offering warm blankets and checking in on you and even popping in to give feedback on wait times and labs.

TW- blood and injuries…read more Negligent care led to my father's fall and head injury, if I could give negative five stars, I would. We brought my father to Cedar Park Regional Medical Center in early October 2025 for severe dizziness and ear pain (he was later diagnosed with a severe brain abscess in February 2026). He could barely stand without falling. After check-in, he was left alone on a hard bed for over five hours with no food, water, or nurse check-ins. A nurse named Morgan did not put up the bed rails. While sleeping, my father rolled off the bed and hit his head hard on the tile floor. He had a visible bump, a bloody nose that appeared shifted to the left, and blood on his pants and the floor. When we called for help, Morgan gave us attitude and offered only a wet paper towel. She did not provide any pain medication,not even ibuprofen or Tylenol. My mom had to do most of the cleanup. They eventually took him for a CT scan and said nothing was wrong. Hours later, the doctor came in, said "you're really sick," and referred us to an ENT. No apology, no acknowledgment that their staff's failure to provide basic safety precautions caused the fall. When we were ready to leave, my father could not walk on his own. We asked for a wheelchair, but they denied it. " If he can't walk out of here by himself then he needs to stay" they said with so much attitude. My mom and I had to physically carry him out of the hospital ourselves. This place is dangerous for anyone who can't fully care for themselves. My father was more injured after leaving than when he arrived. If I could give this place negative five stars, I absolutely would. Please take your family elsewhere. I recommend round rock medical center which is where he got the proper care that he needed after he fell another time in February, hit his head and ended up having multiple seizures. Which then led to him getting multiple brain surgeries and traumatizing our family for life. He is luckily okay now which is a MIRACLE in itself. We talked to a multitude of doctors at the actual hospital where he got his treatment and they said that this place is not a good place and that they had worked here before and that they neglect their patients. DO NOT TAKE YOUR LOVED ONES HERE!!! ( I would include more photos, but they are pretty graphic. Cedar park regional medical center is a horrible place)

Wow! Once RWG received a phone call from Walgreens they called me like a swat team to be sure I…read moregot my meds filled! Let me complete my story... The main Dr (Sherry Neyman) moved to a new business, mostly non-insured procedures & treatments. I've just run out of my 90 day refill... Walgreens keeps sending text that they are faxing Dr for refill... I happened to be in same building this morning and the RWG lobby Neyman occupied is was empty other than a 5 gallon paint bucket... left a notice taped to the door no patient care starting 11/17/25, see pic.

Always something... in the past I had a terrible experience during IUD placement, an appoint…read moremis-scheduled twice, and today was no better. Doctor said they'd provide the prescription to the pharmacy... no updates and no prescription sent. I asked the front office for a written prescription for exactly this reason and was refused. Why is it so hard to get prompt, professional care that is complete with attention to detail on the follow up actions?

I've been coming to this CPL for a few months now and it's generally a good experience. Targeting…read morelate morning between the morning and lunch rushes means there isn't much in the way of a wait -- I'm typically in and out of the lab in 15 minutes. Phlebotomists are great: I've had Jennifer and Dawn, and both were friendly, professional, and got 3+ vials without pain. Front desk staff are hit or miss -- I've gotten some curt responses, especially over the phone, but mostly friendly ones. It's not a huge deal, but I have a similar job and have always made an effort to be pleasant even when I'm losing my mind under stress. The clinic itself is clean, comfortable, and I'm glad to see they are following social distancing techniques for the waiting room (blocking off chairs, no more checking in via communal touchscreen). I was surprised they didn't separate out used pens but otherwise I didn't feel like my safety was endangered by my visit. One note about this clinic: when my labs are faxed in physically, they don't ever seem to get to the clinic. I don't know if this is an incoming or outgoing fax issue, but my recommendation is to always call ahead and double-check to see if your labs are there before you leave the house.

Ridiculously slow! It'a busy and they usually have one person drawing blood. I could've gone to CPL…read moreon Renfert Way and been back by now! I've never been to a slower lab. I also asked for a cup for the water machine they have in the lobby and never got one. And nobody smiles!