We went to the Verizon store to exchange a router. An experience that we thought would take…read moreminutes. Just note that this review rating is exclusively for the business and NOT the employee who helped us! This exchange in router took one hour and 30 minutes. Chris was the employee that helped us and he was great. He was well informed, great personality and tried his best to help us out quickly. Unfortunately, the system he was using had 404 errors, would randomly close his session and a list of other software problems. He told us that multiple orders were on our account and he had difficulty having one order on the account instead of multiple. In hindsight, we should've left the store at about the half hour mark because it was a massive waste of time probably due to some incompetence at the corporate level. We've called customer service and experience more pain that I'll spare you the details on. The queue started building up in the store and this experience became increasingly more frustrating. Fortunately, Chris was able to exchange our router and we left the store. The selection and value of the internet products seems comparable to other companies, but the long wait and incompetence of the company as a whole doesn't make it appealing to be a customer. The store itself is a massive space with many phones and several employees available to help customers. We are considering going to Cox or another company after the experience we've had with Verizon. -ODL Connect with me! IG & YouTube: @AOEAT

Husband who has had a prior stroke (impaired decision making/ memory issue) went for help on a…read morefairly new phone while I was at work. Battery was not holding 100% charge phone the phone just needed a new battery!! I'm still paying on that phone!! Husband was told his phone was garbage and on way out and he was forced to purchase a new phone. His decision making capacity is impaired due to The stroke. The account and both phones are under my account/name. I did not authorize him to make any changes to MY account, it is in my name only. He was told if he paid 100% for the new phone there would be no additional charges and that the phone monthly bill absolutely would not change or increase. He was LIED to. He paid $$$$$$$ for the phone which already has issues (texts don't go through) and I received a $220 bill as well as a $35 monthly upgrade and forever monthly fee on MY account that I NEVER agreed to or authorized!! Stay far away from Verizon they are money grubbing scumbags that boink over their customers (14 years and once contract is done I AM GONE!!!!!) angry is not the word here. Avoid Verizon!!!!!! Disgusting that you lied to a person who has had a stroke, totally despicable

I have a 2012 MacBook I love. There was an issue with them charger and mainboard. Brought it here…read moreand they were so honest. They old me I'm better off looking for a compatible mainboard or same model MacBook with a bars screen. $155 with shipping for a good MacBook Pro matching my model - was in better shape than my existing MacBook. Has Cellular-Medic swap the hard drives for $60 and it works perfectly. I do not often post reviews, except for instances of amazing service I fully recommend or two experiences ( or more) with a business where I feel I need to leave a critical low star review (in hopes they can improve from it).

Went to sale a macbook & was sitting there waiting while two people were working at the time & one…read morewas not busy at all! then the dude that assisted me was VERY rude and sarcastic !! Don't buy perfect condition things was the deserved price ! I don't recommend !

Came in with a non-booting iphone and they immediately diagnosed the problem and said to come back…read morein 20 minutes. Sure enough they had the phone working and didn't even charge for the fix. Highly recommend and will be back again if I have any tech related issues!

I was in a real jam with a broken screen. They gave me my options and fixed it quickly and…read moreprofessionally. Everyone there was polite and competent. Would definitely use them again.

I spent more money on new cables than I spent on getting my phone's USB-C port cleaned in just a…read morefew minutes. $25 may seem like a lot for a quick fix, but I could have spent a lot more money on cables or pursuing other repairs. 10/10 would recommend.

Buyer beware. Happy to take your money as first but then absolutely terrible customer service. The…read moreentire experience was frustrating from start to finish. The staff was unhelpful, communication was poor, and I felt like my concerns were completely ignored. I expected basic professionalism and courtesy, but unfortunately that was not what I received.

The guy here wouldn't speak directly to me or look me in the eye. He only spoke with my boyfriend,…read moreeven though it was my phone and I would be the one paying. I clarified, and he proceeded to stand up and sit next to my boyfriend instead. Sexist as hell.

I stopped at the store to figure out how to unlock my phone since I needed to activate a new…read moreinternational SIM card for a trip out of the country. The guy who waited on me, just wanted to get me out of there ASAP. When I asked if I could get my phone unlocked, he said, as long as it is paid for, you can get on the website and unlock it yourself. I said...I don't know where to go for that. He took my phone and typed in the web address and said...just go home and follow the instruction. EASY. I had to ask him to write the actual web address on a piece of paper, so I could do it at home like he asked me to do. I just felt like all he wanted was for me to get away, so he could make a commission on a new customer that needs a new phone or new plan. Just poor customer service.

This is the worst place to get your phone fixed! BIG SCAMMER! They promise you satisfaction but…read morewhen someone goes wrong they are quick to treat their customers like crap! Phone protector they put on my phone was garbage and overpriced. My screen cracked again. They refused to replace it, wanted me to pay them again after their product failed. That guy screamed and yelled while I remained calm. You can't argue with dumb greedy people. Bad customer service. Go somewhere else.

From the owner: TECH GENIUS "Our Technician Alex is certified to do all sort of Electronic Repairs. We Offer a…read moreSuper variety in Cellphones, tablets, and our Prices and quality is unbeatable, when it comes to Customer service we have 5 stars. Over 6 years in business and experience. Check Us out on social Media our Customers wont let us lie about who we are..

If you call customer service and someone answers the phone in less than an hour, it is a certified…read moremiracle.

Walked into the Verizon store and it was crowded. Lots of people wanting to be waited on, I guess…read morebecause this store also offers service for FIOS and other products, not just cellphone service. The staff really is hurried and not very attentive. It's a shame, because ATT and Verizon are supposed to have the best network coverage in the country. I waited so long, I did not get anyone to come to help...it's a pity. I guess I will have to check my options online..that might be the easiest thing to do... Some background on this company.......Verizon is the largest wireless carrier in the United States, with 142.8 million subscribers at the end of Q4 2021. The company is headquartered in Basking Ridge, New Jersey. It was founded in 2000 as a joint venture of American telecommunications firm Bell Atlantic, which would soon become Verizon Communications, and British multinational telecommunications company Vodafone. Verizon Communications became the sole owner in 2014 after buying Vodafone's 45-percent stake in the company. It operates a national 4G LTE network covering about 99 percent of the U.S. population, which in the second half of 2020 won or tied for top honors in each category of the RootMetrics RootScore Reports.

Bruce went over my iPad with me and pointed out the issues and gave me a quote. Then he advised me…read moreNOT to fix the iPad, but rather buy a new one based on the expected result of the repair. He then gave me several recommendations about how to optimize the performance of my iPad. He spent about 20 minutes with me, all while knowing that he was not going to get paid for the value that he was providing me. He was generous, knowledgeable and nice. I was very impressed. Many thanks

They BROKE my phone!. Came here with an iPhone 16 Pro, my…read morescreen was aftermarket so I wanted to get something nicer. Mind you my screen fully worked going into it. I asked if he had screens for it, he said yes and it would be $360 and 30 mins. So I shopped around for 30 minutes and when I came back he said they didn't have a screen for it after all. But while opening my phone he damaged my current screen rendering the touch functionality useless, and said he wouldn't cover damage to the screen. Damage he did! I would not take anything here. Unprofessional phone breakers!

Five star service from the many wonderful individuals at the Apple Store in Providence Place! I had…read moreto take (and eventually get rid of) my ancient nine year old Mac a few days ago, and I appreciate the team's assistance in attempting to fix my computer and then when nothing could be salvaged (the computer WAS from 2015), helping me find a new laptop to take home. MJ was super friendly and knowledgeable, and Bruce was personable and a delight- major kudos to both of these fantastic employees for making what could have been a stressful experience actually quite seamless and delightful! I was also pleasantly surprised that they do give you the opportunity to trade in your old electronics for a gift card or for cash. I was surprised since my laptop was literally almost a decade old, but you can bet I was at Claire's buying earrings five minutes later! I am super impressed by the top notch service and professionalism from their caring team. Highly recommend.

Went today to buy an IPAD. Stood around. Finally realized a person is supposed to greet you and…read moreget you in line. OK.. 40 minute wait. But half the workers appeared to be standing around. We left, got the same iPad at WalMart. Same price. Oh well.. a lost sale.. it is too bad you can't simply buy something there.

David has been servicing our laptops for years. Very happy with his service from finding viruses…read moreand removing them to hardware fixes. I always welcome his opinion on if a fix or upgrade is worth it or should I get another laptop.

Dave quickly diagnosed what was wrong with my computer and very efficient in solving the problem. I…read morethink he was very reasonably priced. I would recommend him to anybody who has a hardware problem with their computer. Maurice C