Update: Recap - purchased CPO SUV. Brakes were completely worn in 2k miles post purchase. Dealership did not stand behind their CPO - they charge for the job (a discount), and did indicate they could have charged full retail - $1800 (what? should be covered 100%). Two master mechanics informed me there is no way those brakes should have worn (requiring the rotors to be resurfaced) within the 2 months and 2K miles. Both question the measurement provided on the CPO (mistake or other...). We are working with them and others on a remedy, but I must say their lack for customer service, customer satisfaction (standing behind the CPO label) and just doing the "right thing" is surprising. know this before you experience the same. read more

Took my wonderful X1 in for service and had another great experience with the team---my Service Advisor Anthony C, Wyatt, Sean, Devon and the car wash team. They were all considerate and professional. Plus the best thing was that I did not feel pressured in any way. It was a great experience. Thank you! read more

This review is for Enrique and Jivan in the sales department. First off I want to give a huge thank you to both for an outstanding experience. I recently purchased an M4 with them and they made it smooth and easy. I flew in from LA and they were accommodate from there. They had majority of the paperwork already processed ready to go so I can get in and out. Even before then they were able to text/call me with all the necessary information and answer all my questions. Definitely 5 star service and if I ever need to buy another car I'd 100% go back to them. Thanks again Enrique and Jivan! read more

Had two new doors painted and installed by Weatherford's body shop. First winter out in the rain and there's an inch of standing water in the back floorboard. It turned out to be a shoddy vapor barrier install to go along with the rest of the subpar work. They damaged the airbag module during r/r and had the balls to tell me the srs light was on when I dropped it off. After the service writer consulted his picture of the odometer from when it was dropped off (no srs light) they still had the gall to ask my insurer to fix that too. It wasn't my money so I didn't fight them on it but that was unbelievable. I love BMW but I would go elsewhere for service. read more

Weatherford BMW - Auto Repair Near Me - Berkeley, California

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To whom it may concern? I've been a BMW owner for over twenty years. However Weatherford BMW and Concord BMW it's sister company makes me rethink owning a BMW. The service at both of these dealerships is dreadful. For an example a simple service that is scheduled for two hours takes 5 days and the list goes on. read more

So i went to pick up my bmw 2023 330i on sunday 10/23/2022 and me and my fiance saw an suv we liked we are expecting a baby boy and we needed a bigger car and once again ALI showed us some of the suvs they had and she wanted an X2 then ali said an X3 is better we test drove it and my fiance loved it so we went home to think about it and ali said take your time and i called him the next day and made it happen on 10/24/2022 we got an X3 so thanks to ali hes a big help you guys in weatherford are lucky to have him once again read more

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Still consistently TERRIBLE customer service and crazy prices. I had sworn I would never go back, but my insurance company only wanted an official BMW diagnostic of my transmission after they incorrectly towed my X5 on 2 wheels. I made an appointment and was told they no longer supply loaner cars... strike 1. They asked if I was going to wait for the car and I said I couldn't because of work, so I would leave it there. After arriving on time for my appointment, they proceeded to make me wait over AN HOUR just to check me in: strike 2. Then they decided to take their sweet time just to run a diagnostic and kept my car for THREE DAYS, again, while I had an appointment for same day diagnostic. Of course, since they don't give loaners anymore, why would they care? Strike 3. Then I kid you not, they official "video" diagnostic from the technician said that my transmission may or may not be damaged which may or may not have been caused by the improper tow. Wow! So much for their expertise. The cherry on top of this rancid cake: the parking brake on my car was no longer working. Weatherford quote to fix it? $6,500!! I have since decided to get rid of my POS X5 so I never have to deal with BMW ever again. read more

Why would you re-run a customers credit when they come in pre-approved up to $40k from their credit union? What if a customer doesn't want another hit? Why is it a "policy" to run their credit again? Its a waste of time to complete another credit application aside from another credit run hit! To all potential customers reading this: You're being warned, take your business elsewhere because this there supposed dealer "policy" to run your credit multiple times. Unless you don't care about your credit being run more than once, have at her! Regardless if you're pre-approved you are forced to go through a credit application again to submit to their lender relationships! What a waste! read more

I found the exact vehicle I wanted and reached out to Kevin Thomas (about a week prior of purchase). I wanted to get my own loan and when my bank was taking way to long to get me approved, Kevin stepped in and had my application in before Noon on a Saturday and next thing you know my loan was approved, so with the help with Su Lao they had my contract together and had me signing the contract to my new truck while I was at work still (thank you to Irving in finance) so I can pick up my beautiful truck before they close at 6pm. When I showed up my truck was waiting for me out front and all I had to do was pay my part and off I went. One of the smoothest and amazing experiences I've ever had at a dealership. Major kudos to these guys! Also a major thanks to the manager Anatoly for locking my deal in so quickly! I will be HAPPY to purchase another vehicle from Weatherford BMW!! read more

Weatherford BMW - 2022 Ram TRX Sandblast edition 1/1000 made! - Auto Repair Near Me - Berkeley, California

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Just had the WORST experience here. Purchased an x5, was told I can pay my Down payment by personal check. I arrive and was then told they couldn't accept my personal check because of my credit score, which was the same credit score that got me the car. The consultant says this is a store policy, but couldn't show me where I could find in writing. I can't find that policy anywhere on the website etc. Even after I showed my bank account balance, with routing and account info, the manager and sales consultant insisted that i go to the bank for a cashiers check (which costs me extra) or pull the cash out. I ended up paying with Apple Pay, sale was approved immediately. I feel The real reason my personal check was not accepted was because of my appearance (I am black). This establishment embarrassed me, and basically suggested I was giving them a bad check on the sales floor. Overall, I was treated like crap and again I can't help but think it was due to my appearance. This is a $50k sale. I literally drove off in my new x5 balling crying because I felt so degraded, that whole situation was extremely racist and belittling. read more

Weatherford BMW - Auto Repair Near Me - Berkeley, California

This review is for the sales department at Weatherford, specifically Jivan Kemper the sales associate we worked with. Jivan was an amazing professional from start to finish and someone I will recommend to any friends looking for a BMW in the bay area. We first contacted Jivan in July to enquire about ordering a new X5. From the first contact Jivan was well-versed in the process and knowledgeable about the vehicle. Between him and his sales manager Blair we were able to agree on pricing and get an order in quickly. Finalization of the order was all done via email and our extensive list of order specifications were all included. Quick action on their part allowed us to have a production date within 48hrs of submission. Throughout the build process Jivan kept us updated and even though we had already committed to the purchase Jivan made us feel like we were always his priority. Delivery couldn't have been smoother and easier. We had a long list of expectations for how delivery would go. Jivan ensured that each one of our requests was met. In addition to the usual car-buying concerns, because it was our first factory order car we were nervous about how the process would work out. Jivan's friendly approachable demeanor combined with a genuine commitment to being honest and communicative not only alleviated those concerns but made the whole process a pleasure. read more

Very great customer services. Moyses Lizaola was very helpful and great service. Will return because of great customer services.

Took my car here to have some warranty work done to fix the rims and tires. I called ahead and scheduled the appointment, so I would not be without a car for a bit. I was able to get a loaner vehicle, but that is limited use...(I can't take my dogs out or travel very far with it). The original quote for the work was around $800 and a couple of days. They said inspected everything initially and no surprises. After several days and little to no communication, I was told I needed a few thousand dollars worth of parts and the alignment "they performed" needed to be paid for twice. After some back and forth, we negotiated a discount. I was without a car for over a week, had to cancel a trip out of town, and the one thing I tried to arrange in advance was the last thing done and was never arranged. The overall experience and the fact that I had to haggle my bill just didn't set well with me... This vehicle was a holdover vehicle, until BMW's AWD electric vehicles came out. We were looking at the BMW I4 M50, but we're looking at other brands and vehicles after this ordeal. read more

I was looking for a black m340i with red interior which I think it's the best combo ever, and it turned out weatherford had one. Got on the phone with Johnny and test drove it the same day. Everything went smooth and decided to purchase the car the same day. However, my finance situation is a bit complicated(too young, job too new and etc). However, Johnny was super helpful and guided thru every single step. To be honest I wasn't sure if I would get approved for a loan but it only took two days for Johnny to get me approved for a special rate which I'm really happy about. If you have any bimmer need, don't hesitate to give Johnny call. read more

Weatherford BMW - Black on red M340i - Auto Repair Near Me - Berkeley, California

I found a 2023 540i online that was used as a loaner car at Weatherford and it was just what I was looking for. I called and spoke with Nick Mills in Sales. He was very professional and helpful and I decided to make the trip from South Bay to Berkeley. After a great test drive, I decided to purchase and trade in my old 550i. Nick navigated all the usual issues with trade in and suggested the benefits of financing. The entire time he was extremely helpful and accomodating and, when we ran into a few snags, he kept me informed and worked them out. The familiarization run through was fantastic, answered all of my questions, and got me up and running quickly. The entire staff that I met was great and I would not hesitate to return to Weatherford, even though there are a number of BMW dealers closer. read more

I bought a lightly used 2021 BMW X5 M50i back in December of 2022 and took it to WEATHERFORD for a routine oil change in March, 2023. Since it's been raining, the outside of the car was somewhat dirty but not bad, the interior was spotless since I just had a complete detail done on it 2 weeks prior. The car was there for 8 hours and when I came to pick it up, the interior of the car had dirt all over the seats, the rear sill plate had dirt from someone stepping all over it and it looked like complete trash. Mind you, nobody rode in the back of this car since I've bought it and it was spotless inside when I dropped it off. I needed to get home so I didn't bother bringing this up but this will be the last time I will be taking my car to this dealership if this is how they treat customers vehicles. I spent close to 3k on ceramic coating, front covering and full interior cleaning for this car and they treated it like a baby treats a diaper. The service advisor couldn't even take the time to explain anything that may have needed service and I was told to just go to the cashier to pick up my keys. I don't know where they got their customer service training but it's nonexistent. I'll take my business elsewhere when I need service on my vehicle in the future. I was told that the car will be washed also but rain coming down in it, did a better job than what they did, and the rain doesn't scratch my rear bumper like they managed to do. read more

Weatherford BMW - Auto Repair Near Me - Berkeley, California

I purchased a 530e yesterday. My salesperson , Kevin, was patient, professional, and responsive. He made the often stressful process of buying a car pretty easy. No pressure. The finance process was made easy by Sammy. Upon my request, the vehicle was delivered to our door today by Devin. He is a friendly, polite and knowledgeable young man. Thanks Weatherford for making this purchase a pleasant one. We will likely be back for a 2025 x5 soon. Don read more

I've been holding off in posting this review as I don't like to give bad ratings. But here we go... I brought my car here earlier this year, prior to shelter in place, to get my car annually serviced. I didn't wait too long in the waiting area and was greeted by Fortunato (who preferred to be called Fortune) promptly at 8am, my appointment time. We walked over to the service area/his desk and I gave him my car fob so he can pull up my car information. I waited until he finished pulling up my details before I asked him if my service included an oil change. He rudely responded that he needed to pull up my information (as he was already looking at it on his screen) before he could tell me if it's included or not, while waving my key fob to my face. I was in complete and utter shock by the way Fortune answered and gestured. A "give me a moment" or the like would have sufficed. I get sometimes details don't show right away which was why I waited until he was looking at it before I asked a simple yes or no question. But to wave the key fob in my face was SO disrespectful and distasteful. **Awkward silence...** I signed some paperwork he handed to me. Fortune told me that the service would take a minimum of 6 hours. I told him I would leave and asked if he could call/text me when my car was ready and Fortune said he would call. 6 hours later... I called in and asked for an estimated time when my car would be done. The lady who answered told me that my car was already done 3 hours ago and I could come in whenever to pick it up. I came back in at 2:20pm. I walked over to the register and no one was there. I walked over to the service area where Fortune and the other workers were sitting to let them know that no one was at the register. Fortune made it seem like it was the very first time he had seen me and said "Hi how can I help you?" ...I told him he was the one who helped me in the morning. Before I could finish talking, he again, responded RUDELY, that I needed to go to the register and gestured me to walk to the other side. Seeing for himself that no one was there, he found the lady to go to the register to help me. The lady gave me my receipt and a bright orange paper (it was literally a blank 8x11 piece of paper that was a highlighter orange color. Been here several times for my annual car services and I've never gotten this before!) and told me to go back to the service area for the next employee to help get my car. I stood in line behind the only customer, while Fortune and several other workers were having a non-related work conversation. Still waiting 20 minutes later, the customer I was standing behind was actually not a customer! He was an employee! He went behind his desk and sat down to join in on the conversation with the other employees. I'm lost for words at this point... The employee who helped the "customer" finally asked how he could help me. I let him know my car was ready for pick up. He responded, "oh yes, I see your orange paper.. Your car is ready. Let me get it for you." He got my car fob and a few minutes later, my car pulled up. While being the only customer at this time, it took over 30+ minutes for me to be able to just pick up my car, it was almost 3pm at this time. At 5:15pm, I get a call from Fortune that my car was done with services and was ready for pick up.. even though I had already picked up my car! I wrote and provided my feedback to this location but does not seem like they care to improve on their customer service as I did not get any response back, like how they haven't responded to any of the lower than average ratings here on Yelp either. Only to good reviews. If I could give zero stars, this review would be the one. Not sure what had happened with this place as I had received great customer service before. Must be a completely new staff but there was absolutely no customer service. Bad customer service, rude and unprofessional employees! read more

Tried to take advantage of a black Friday special of 50% service labor. Entered the email, received a confirmation. Clicked a few times to check out the coupon looking for restrictions from the link. Called and scheduled a service appointment, made sure it covered what the work we needed. It never said you had a limited number of clicks and then you would be unable to access the coupon. Went to print the coupon right before the appointment and the link was expired. It wouldn't show the coupon any more. My husband drove to Berkeley from SF only to be told without the actual coupon there was nothing they could do even though we had an email confirmation. The lack of customer service and the not my problem attitude is frustrating. I bought my car from this dealership a few years back and expect more from BMW in general. This dealership has an extensive inventory, but they are completely unprofessional. When we bought our car, the sales rep (Joshua S.)was cursing in front of our toddler. The whole experience took quite a few hours and I felt like I could be at any brand dealership. From both of these experiences I can't find myself doing business with this dealership in the future and would not recommend it to others. The SF dealership is more professional with better customer service. read more

Weatherford BMW - Auto Repair Near Me - Berkeley, California

If you find yourself in need of a BMW in the bay area, go to Weatherford, walk in and ask for Jivan Kemper. Whether browsing or buying, you'll have a knowledgeable and experienced guide to walk you through the entire process. It made all the difference. My family works in the car sales business and so I walked in confidently with my "Salesman Blocker Cap" on tight, ready to divert any of the usual "let's put you in a car today" pressure tactics. I found the car I liked, asked a ton of questions, had all of them answered, test drove it and said thank you, I'll think about it. Then went home and scoured the web to find a "better deal" to no avail. Their car, fully loaded with every option I needed - and didn't need - was priced fairly with the added benefit of a CPO badge. That, coupled with the way I was treated made the decision a cinch. I came back the next morning, signed some papers and purchased the car in less than an hour. The experience was unique. Jivan was informative while gently dialing up my excitability at the prospect of buying a new car without exuding one iota of pressure. The right balance I'd say. He was just genuinely helpful as I fired off a barrage of questions while putzing around in my future car. I called in 2 days after with a minor issue, was told to bring the car in while the service department took all of 30 minutes to resolve it and send me on my way. That's the takeaway. With today's abundance of consumer options buying from a car dealership still maintains its utility in auxiliary support. Things WILL come up and you'll want someone in your corner after you take home that luxury car. Anyhow, I'm enjoying my new car and wanted to say thank you to Jivan and Weatherford for providing a stress free, zero hassle transaction. Turns out I didn't need the cap. read more

I bought my lease from Weatherford. They made errors in total acquisition cost. This should have told me about their lack of attention to details, but I let it go. Did not receive the car title even after seven months. When I asked the sale agent to help me, I got an email from the dealership saying that I had to take care of it myself. After digging into the application with a very helpful DMV agent, we found that Weatherford entered the wrong address. No wonder I never received the title! I sent an email to BMW corporate to tell them about the situation. After a few days they said that I needed to contact BMW financial services. After 45 minutes of talking with two different guys in BMW financial services, I was told that they cannot help me and I needed to talk to i- team, whatever that was. Another 30 min wait on the call with one agent, who told me to wait so she can explore how they can help me . I was more than an hour on that call when this new agent picked up the phone and asked me to explain again why I am calling . You could imagine my reaction. Anyway, sharing my experience for those who care about customer service from a premium brand. read more

Our family recently purchased an X3 from this dealership. We worked with Andony Husary and he was an excellent sale person. He was very personable and knowledgeable about BMWs. He never pressured us or made us feel like we were being taken advantage of (which is what we felt at various dealerships we visited). Andony was very responsive and respectful. After our initial visit, Andony followed by with 1-2 emails to just thank us and stay connected. I appreciated this approach vs how other sales people call and hassle you after you made the initial visit. If you are thinking about buying from BMW Weatherford I'd ask for Andony because I can assure you he will provide a great customer experience. read more

I picked up my new car today and it was a great experience. Kevin was so incredibly helpful and answered all of my questions. Devin was also incredibly helpful in helping me setup my new i4. 100% recommend. read more

Weatherford BMW - Auto Repair Near Me - Berkeley, California

I previously leased a BMW from Weatherford and yesterday we purchased an I4. Seamless experience buying the car, although we did have to wait more than a year from the time of order - though that is not Weatherford's fault. 50% of the BMW dealers in the Bay Area are evil, in my opinion. Weatherford is one of the good ones! Thank you for a great car buying experience. read more

I had one of the most seamless car buying experience I have ever had. I was able to do all of the finance paperwork without waiting at the dealership. Chris Ko and his team made it a super easy and simplified process and keeping me updated on the car as it was getting closer to being ready. Thank you Chris and the Weatherford team for a great car buying experience. I appreciate the diligence and streamlined process you and your dealership offered. Thanks again I love my X7. read more

Weatherford BMW - CPO BMW X7 looks new - Auto Repair Near Me - Berkeley, California

Great and quick buying experience. Thanks to Nick Mills, Allen Bock and the rest of the team. I hope the purchase and future services turn out good as well. 5 star so far. read more

Weatherford BMW - Auto Repair Near Me - Berkeley, California

I sold my car through the Kelly Bluebook Instant Cash program and worked with Chris Ko from the Vehicle Acquisition Team at Weatherford BMW to complete the transaction. Upon entering the dealership, we were warmly greeted by the staff. Chris made the process super quick, simple, and smooth. Chris was very responsive to my emails, helped answered all of my questions, and walked me through the entire process step-by-step. There was no pressure to take the offer or to buy anything. It's by far my best experience at a dealership. The customer service and the execution of the entire process was excellent! If you're look to sell or buy your car, I would recommend going to the Weatherford BMV in Berkeley. read more

I had a really positive car buying experience at Weatherford. This was my first BMW and luxury car and the difference in service and approach to customers was very noticeable. I had to take a couple work calls and they set me up with Wi-Fi, offered food and water, and everything to ensure I was comfortable working from there while waiting for my car. Andony Husary was amazing to work with. He was quick to respond, very communicative, and the best part: he listened. I was a bit apprehensive in the jump in price coming from my previous car. Andony worked with me and made the pricing conversations a breeze. He was clear and straight to the point. I couldn't recommend him enough. Not only that, he's continuing to support to ensure I'm Having the best experience with my BMW even after the purchase. I've had my car a few days and got a minor scratch on it today, I reached out asking about a replacement part and he responded within minutes letting me know he was on it and would get back to me. All around great experience at Weatherford. Couldn't recommend Andony or the dealership enough. read more

If you are looking for buying a new car or used car, of course you should come because they might have commission by selling you a car. They probably gonna fulfill whatever you needs. On the other hand, If you are looking for their car service side, please don't come. They changed their manager couple years ago and he is the worst manager ever because they just wanna scam your money. Believe it or not. They charged me 16xx for not "fully" fixing my car. At the time, I was planning to talk to the manager if he has a good attitude,I was gonna trade in my car and get a new one with them. Anyways, I bought three cars in this dealership last couple years and I would love to get a new one with them but their auto service department makes me not coming back forever. I am a huge BMW fans and I only drive BMW. It's so sad that I have to buy cars from another dealership next time. If you are online customer services representative, you can check my buying records, i am not lying. Thank you. read more

We worked with Raoul who was not very honest with us regarding the car or the sales process. We won't be returning.

Weatherford BMW has always provided excellent customer service. I purchased my car from Kevin, and he went above and beyond to streamline things and make the transaction effortless!! read more

I was in Berkeley today to do a bit of shopping in the rain when out of the blue my BMW i3 says all my tires are low and not to drive on the highway till they're checked. I stopped into this dealership and the two gentleman Helped me right away, checking my tires adding some air and assured me my car was safe. I was Not charged for the service and so grateful to them both. WeatherFord BMW made a very favorable impression, I'll be back for service read more

A vast choice of used car ; high end pre owned for the full range BMW has to offer. You feel looked after, and so you should as prices listed are on the higher end of the Bay Area BMW garages spectrum. Shop around. read more

Weatherford BMW - Entrance lobby - Auto Repair Near Me - Berkeley, California

I want to highly recommend Enrique Pola, the genius helper. I was anxious about my first new car in 16 years. He was calm, kind, intelligent, present, completely helpful and took out all the worry. Please help him rise up in the company. You need him!! Betsy Cohen, PhD. read more

Just want to say thanks to the fine folks at Weatherford BMW. Salesman Glenn was great to work with and we had a hassle free experience in our purchase. read more

I had such a bad experience here that despite this dealership being 5 minutes from my office I will never return. I returned my leased BMW here and they failed to specify the type of tires that I needed to replace on my BMW. A tech gave me a checklist of things I would be charged with at my end of lease inspection and recommended I fix a few things to save costs for myself. She recommended I replace the two back tires. I bought new tires and they charged me to replace the new tires I had just purchased. So, after a week of effort sourcing the new tires and installing them I get double screwed. I had installed the correct size of tire but the tread/style I picked was not what they wanted (I can't remember the details - it was a while ago). The dealership admitted that they had never specified that I needed a certain type of tire (other than the size) and charged me for my efforts anyways. To be fair - they did remove the charge of one of my two tire replacements. Unfortunately the tire replacement charge they serve is insanely more expensive than getting the tire replaced elsewhere. Super. Still salty about this. read more

Incessantly pushy and deceptive salesman yesterday. My experience there was so disturbing that I will never buy a BMW.

I absolutely would not recommend having your car serviced here. I came in for a routine service and to have my rear break pads replaced. They claimed that to have my rear break pads fixed with would cost upwards of $1300, to have front ones would be $1400 and that's on top of the service. The. Pressured me into a 1 year service plan that covered everything for $1300. After a quick search on their website the breakpads for my car specifically were listed as costing upwards of $150-$300 per pad (which they wrote on THEIR website includes costs and labor) so I felt very mislead by Angelina the service rep who threw out these obviously fictional numbers to push me into signing up for the service plan. When I came to pick up my car the next day after agreeing to pick up at 9am so everything would be ready to go... it took them an insane amount of time to find my car only to come back later saying it was still in a tech stall and hadn't fully been cleaned... between the misleading information around labor costs and unprofessionalism in general I will absolutely avoid bringing my car here. The service department is terrible, believe the reviews and beware. read more

Had my car serviced and one of the tires replaced, and this is how the new tire looks upon pick up. I kid you not. My husband was the one to pick it up after the service and didn't want to make a fuss about the dirty, stained "new" tire. What in the actual...? Really, a BMW dealer gives this little shit about service, presentation, and cleanliness? This is just disrespectful. read more

Weatherford BMW - This is a "new" tire from Weatherford - Auto Repair Near Me - Berkeley, California

I purchased a 2018 X2 from this dealership and it has been an unpleasant experience. My complaint is the service manager ( John) was unprofessional and was rude. He stated that I could not speak to his supervisor or the general manager and refused to provide me with their names after our conversation about the terms and conditions of my extended warranty. The warranty, I purchased was not honored and I was not satisfied with the experience or explanation given. I paid 10k for the warranty and it has a strict limit for service intervals, I was told I would have to pay extra if I wanted service before the interval mileage was due. I contested, because I was only 480 miles away from the mileage interval and I considered that petty. Considering the cost of the warranty and the rude attitude, I cancelled my warranty and will never return. As a dealership and service provider Wheatherford BMW failed to provide me a pleasant experience or provide reasonable care when addressing my complaint. I will not return or recommend this establishment because of the lack of empathy and professionalism that was not shown to me on my visit for routine maintenance. read more