No wonder this place has a three and and a half star rating. The last time I was here they tried selling me an unnecessary waranty for my car. I think I wrote about that in the past so I won't get into it. This time around I came to get an oil change. I called several days before to get a quote for that specific service to be prepared for it expense wise, and quoted me $129 over the phone. (I should have gotten the name of the rep...sigh) Fast forward to the date of the appointment, when it came my turn, all of a sudden, it's $230 for the oil change. A hundred dollars more than quoted, along with other "suggestions" in addition to the oil change. The point is, either this place is shady and they over charge people for services purposely or their service department does not know their own prices. I don't know which is worse. I already have a shop that I go to for basic maintenance. I just came here today because I wanted to check and get a quote on getting one of my doors actuators fixed/replaced. Thinking it would be good to get mechanical and electrical problems replaced at a dealer so that I have paperwork when the time comes to sell my car. Not anymore, at least not at this location. I had a great relationship with BMW Burlingame back when I used to live near there. As for this location, I don't trust it, they look like their just looking to make money whichever way they can. This will be the last time I go here for anything. There would definitely won't be a third. Lesson learned. read more

This is long overdue as I intermittently have come to Weatherford for other needs in the past. I recently called the Service department looking for a lockable gas cap. While they did not have one readily available. they went above and beyond to search where I may order one online for a faster delivery! Very proactive and I really appreciate it. It's the reason I keep returning to them! read more

My husband and I recently were looking for a new car. We headed to Weatherford to test drive the X3. The salesman barely looked at me and asked my husband RIGHT IN FRONT OF ME: "Does your wife want to drive the car too?" Seriously?!? What year is this again? We bought a car somewhere else- I'm not giving my money to a business that treats me like I don't have a voice or the cash for a down payment. read more

I bought a 2019 Jetta GLI and shipped it to my home. The first time I saw the car live was when it arrived in my home town. Could be called risky, but not with this dealership. They delivered exactly what they promised. The car is impeccable and drives beautifully. Kevin Thomas is a rockstar! It was a pleasure to work with him and he even went the extra mile for me because I was an out of state customer. I would definitely buy from them again and look for Kevin to help me out. Eleni Wright (the finance person) was also great. Thank you, Kevin, thank you everyone at Weatherford! read more

I been going to this place for a little over a year now. Since I moved to the bay. I went for some services last month and I was very disappointed. They gave me a rental car as they took my car . That part was fine. The part that made me mad is literally I had the car for 6 hours and I came back to return it to get my car and they claimed I made scratches on the wheels. And charged me $225 for minor scratches. I literally drove the car home and back to them. Then they said they were being nice and would only charge me half of that price. Are you kidding me ? I'm a loyal customer since we purchased a BMW. And they just wanna mooch off more money for a scratch on the tire that I did not even do. I couldn't argue back and forth and I ended up paying for it. Robert (the manager ) and his associate Aldrin were not very pleasant with customer service. read more

Recently built/purchased a 2022 5 series from Weatherford. Glenn S. was my SA and made the building/ordering process quick. I was able to sell my car and place my order for my new one within 1-2 hours. As someone who's been spoiled by their parents their entire life, I don't have any experience with car buying so I cant compare to other dealerships but I can say confidently that Weatherford definitely made the whole car buying process a breeze for me. I appreciate the transparency from both Glenn S. and Sammy V., the Business Manager. read more

Weatherford BMW - Auto Repair Near Me - Berkeley, California

Update 8.15.20 Fast forward 4 years later - I'm still a loyal Weatherford fan. My favorite service tech is Jorge as his customer service and knowledge is amazing. He is honest with his recommendations and does a fantastic job keeping you updated on the status of your vehicle. I know my car is in good hands when he's on it! Thanks Jorge!!!! read more

Big thanks to Sue Luo and Devin Davis. It was a great experience purchasing my first bmw at weatherford. The whole process is really smooth, strongly recommended. read more

Weatherford BMW - Auto Repair Near Me - Berkeley, California

Making a decision on my first car purchase in 20 years involved a ton of my own research, leveraging the research of others, and evaluating more than a handful of options in my budget for a Certified Pre-Owned crossover / subcompact SUV. My resulting analysis brought me to Weatherford BMW upon a high recommendation to ask for James Slaughter. The service delivered by James was excellent: he did not waste my time, he answered all of my questions, he offered to show me other cars but did not obnoxiously try to up-sell me after I declined. He really listened to what I wanted, my concerns, and spoke to my personal needs for data and a balance of information, as well as treated me with appropriate respect in meeting my negotiation style with understanding and grace. James' years of client service experience show, and I will be referring him as much business as I can in the years to come. My finance process was also as pleasant as it probably could have been: I was oriented to all of my add-on options without a super hard sell, but with exactly the most critical and relevant data necessary for me, by Dan, the finance manager, and appreciated the honesty and transparency I felt he delivered with each detail. Finally: A *very special* shout out to Jivan, the dealership "BMW Genius," who so thoughtfully and thoroughly stayed with us until nearly 11 pm to help orient us and program various settings for my Premium Package of options for the vehicle. His non-judgmental patience, gentle and uncrushed anticipation of our questions, and truly empathetic teaching style and organized procedure for all this was so refreshing. Jivan's service was truly the icing on the cake of this overall really wonderful experience. read more

OMG - today is Thanksgiving 2019, and I cannot be more thankful for the folks at Weatherford BMW. Nick is truly amazing, patient and helpful. I'm very indecisive, I literally went to 3 different dealerships before making a decision , but nothing can compare to the experience I had Weatherford. I told Nick the types of cars I wanted! He listened, and brought out multiple cars and helped me every step of the way. I went back to Weatherford about three times before making a decision. Trust me, Nick isn't salesey, he seemed more like a good friends helping a gal out.The process didn't take long either, I was in and out and on the road, zoom zoom - skeet skeet!! I really wanted a car that would make people say, "dammeee who's car is that?", and I got what I wanted!! Not only that - I have all these amazing features!! I am highly satisfied with my car and with everyone I've interacted with at Weatherford. Big props to Blair for making us a deal we couldn't pass up, Jivon for doing a photoshoot with me and my car, Dan for making the paperwork simple, fast and seamless. I cannot be more thankful on this day! Yay! I'll be back again. Best buying process ever. I am now a loyal BMW fan. Yee!! PS - with all these new features I can't wait to ghost ride the whip - haha JK maybe read more

Weatherford BMW - I love my car! - Auto Repair Near Me - Berkeley, California

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Weatherford BMW has done a fabulous job of reengineering their sales processes so that buying a car is significantly more pleasant that it was pre-Covid. Other than the test-drive everything happens outside of the dealership, which is fabulous. After I test drove, I went home, communicated a bit more with my advisor Raoul by email (although texting would work too for those who prefer it), and then completed the application and signed everything at home. My time at the dealership was a total of a half hour, including the test drive, which is how auto shopping always should have been (covid or no covid). I'll never buy a car the old way again. I'd like especially to thank Raoul Rautenbach (Sales Advisor) and Ben Ballesteros (Finance Manager) for helping with make the process especially pleasant and seamless. They were both great, very professional, and they have the process down. (Thanks, gents.) read more

This star is none existence. I called to buy a used car the sales associate said we are a no negotiable dealership. Wait off the bat this is their attitude! Cars are the biggest waste of money but we need them! The sales associate was trying but the manger was just an idiot! I mean the economy is busting and moving cars is important for sales and they lost us as customer. I would never give them my business. read more

I don't usually have anything good to say about car sales people, but Jimmy Tu at Wetherford BMW Is the absolute best ever. He made the whole purchase process painless. Contrary to past experiences, I was treated with respect, no one played any stupid negotiation games, and Jimmy got things done quickly and efficiently. If you're in the market for a new or used BMW, call Jimmy. Tell him Julia sent you read more

My experience here was unacceptable. I scheduled an appointment to have my parking cameras checked and my brake fluid flushed. The day of the appointment I arrived shortly before my scheduled time of 8 AM. I explained the system warning related to the cameras and dropped off my car, agreeing to pay the $235 diagnostics fee, for the camera issue. Later that day I received a text message stating that they were unable to get to my car and that they would look at it the following day. I respond stating no worries, just give me an update tomorrow. Next day passes and I receive another text message, around 4 PM, stating that they still haven't been able to get to my car and that "hopefully we'll be able to take a look tomorrow." At this point, I responded, via text, that there is no need. I'll pick it up tomorrow and take it to German Auto Sport here in Berkeley. Within 20 mins there was a follow up text stating that (a) the car was up on the rack being inspected and (b) they could take it down if I'd like. I chose to let them continue now that progress was being made. Faster forward to the next day (day #3 of having my car). Around 8:30 AM I received a phone call that the technician needed more time to diagnose the camera issue and that it would be $330. This was on top of the $235 I already agreed to pay for diagnostics. I asked the service representative what the original $235 was for, to which they responded "diagnostics". Diagnostics that resulted in zero insight? So at this point: (1) They've had my car for 2 days w/o any meaningful update, even though I scheduled an appointment in advance. (2) From my perspective, they only started prioritizing my car once I mentioned taking it elsewhere. (3) They want to charge me an additional $330 on top of the original $235 that netted out zero info. In the end, I asked that they pull my car down and have it ready for pickup within the hour. To their credit, they had the car ready and agreed to not charge me anything for the visit. I ended up taking my car to German Auto Sport in Berkeley. It was a positive experience and the maintenance was handled within a single day. read more

I worked with Jimmy Tu on the purchase of a certified pre-owned 4 series. Jimmy is the ultimate professional - responsive, proactive, and offered unbiased advice with my best interest in mind. I will certainly do business with Jimmy and the team again. read more

Another great experience with this dealership! I came in to drop off my car for a service and inquire about leasing a new vehicle. I first met with Steve Gass, my service advisor, who ensured a smooth and efficient check-in process. From there we entered the sales floor and were met with a very warm welcome (and a hot cup of coffee) from Andony Husary, one of their BMW Geniuses. After, we met with our regular dealer, Joe Combs, who was fantastic as always in initiating the process, anticipating our needs, and working out our deals. Despite their new system starting up that very day, the process was much faster and simpler. I ended up walking out with the keys to a brand new 2018 540i with 0 down-payment! Definitely looking forward to my next purchase from Weatherford! read more

Weatherford BMW - Auto Repair Near Me - Berkeley, California

I've had a few BMWs and been to several Bay Area dealerships in my life, and I have to say this is the worst dealership ever! Their Service Dept does not even begin to understand customer service. I made an appointment by phone to bring my car in for an oil change and arranged to have a loaner car. But when I came to drop off my car, my advisor Lawrence said they don't give loaner cars out for just an oil change and you'd have to have a service that took at least 4 hours. OK. Then why didn't the person tell me that on the phone when I made the appointment? He quickly blamed it on the call center person I spoke to. But I even got a written confirmation email (see screenshot) that says "oil change" and "alternate transportation"! He didn't care and said it was the mistake of the other dept. But instead of blaming another colleague, I said that shouldn't matter because in my mind you are ALL Weatherford BMW. 1 company. 1 brand. This is what I call a customer experience defining moment. At this point, he could have owned up to his company's mistake by apologizing on its behalf, say "look while we don't normally give loaners for an oil change, we'll make an exception this one time as a professional courtesy", and offer to find me a loaner or perhaps comp me for my Lyft ride to get me on my way to work. That would have been the right thing to do. Nope, that didn't happen! Instead, he becomes very short with me and just repeats their same policy for loaner cars with no real resolution. How was this my fault? So I asked for my keys and left. They have lost a customer for life. It's clear if you read the reviews from others like Stacy L, Terrilynn C, Alessandra E, Carmella C, Ryan W, Lisa C, Heather L, Mario J, Anthony G, Lexie I, Garrett L, Sandy Y, Nithin K, Roger D, Raul M...the list of 1 star reviews goes on and on below. When you see this many consistent negative reviews, it's clear it's a systemic cultural issue at this dealership. BTW, notice how they only respond happily to 5 star reviews, but none of the negative ones? Stay away from this place. Go to Bavarian Pros, another dealership, or a local shop who cares instead! read more

Weatherford BMW - Weatherford BMW email confirmation - Auto Repair Near Me - Berkeley, California

What a waste of time. Agreed to match competitor price on a new bmw, only to mark it up again in the quote and say "good luck" My 6th bmw lease and most bmw dealers will tell you if they are not willing to negotiate on price, Very sleazy to say they will and then mark it up by fudging the numbers. avoid unless you like paying msrp and marked up lease rates. read more

I just want to start off this review by saying I don't ever give reviews on dealerships but this one was a must! and it's all because of Sales & Leasing Consultant Glenn Scheffer! his customer service was absolutely excellent, i've never ran into any sales consultant like Glenn he was very patient, professional and so kind and friendly! I bought my Bmw m340i last year in April and i've never left a dealership feeling so satisfied with the customer service i've received, I HIGHLY recommend coming to Glenn if your ever looking for a new car here!!! read more

I just had an one-on-one virtual session with Enrique Pola to learn about my new BMW features. He was very knowledgeable, professional and friendly. He patiently listened to my questions and helped me with the answers. Then he went through all other features and made me feel more comfortable with this car. Thank you, Enrique! read more

I purchased a 2024 X5 40i on 8/22/23. Kevin Thomas was very professional during the entire process. The price was agreed to electronically, so there was no haggling. Kevin arranged for a LYFT to pick me up at the Oakland Airport, since I flew in from Reno, NV. Soon, I was tutored on the new vehicle and on my way before lunch. Thank you Kevin for making my car buying process stress free. read more

I don't pass out a lot of Yelp reviews, but our recent experience at this stellar dealership made me get online. We worked closely with Garrett on our lease return/new lease, and could not be happier with the experience. We love our new car and this is a very well-run dealership. Garrett was a consummate professional, very consultative and took excellent care of us throughout the process. Plus - he's about the nicest person you could hope to meet! If you're in the market for a BMW or similar, pop by Weatherford and ask for Garrett. read more

This was absolutely the best and most hassle free buying experience we've ever had. We are welcoming our 4th BMW to the family. John, our client advisor was friendly, thorough and professional. Dan, the finance manager, processed our paperwork swiftly and was a joy to work with. It truly was a great experience. We will be purchasing another vehicle in the next year. This will be our destination dealership. Thank you. read more

Weatherford BMW - Auto Repair Near Me - Berkeley, California

I must start off by saying thank you to Ben Ballesteros. I came into The dealership to purchase my first BMW and I have to say I appreciate Ben's time and patience. He took his time in explaining the available warranties in great detail which ultimately led to me choosing the best package for my vehicle. If anyone decides to purchase a BMW for the dealer; please ask to speak to Ben for you warranties. He's definitely knowledgeable and beyond helpful. Thank you read more

Wasted my valuable time. I called to check for service. They confirmed it over the phone. Drove an hour to only find out there is no need for service. Also their service advisor is unprofessional and rude. Not coming back. read more

Firstly, no one likes receiving unsolicited text messages. Secondly, I'm not sure why Weatherford has my number in the first place, as I've never done business with them whatsoever. It's a terrible business practice to spam offers via cell/text. read more

Weatherford BMW - Auto Repair Near Me - Berkeley, California

We purchased a 740i and love it. But the sales experience we received is awful. Because of Covid, we were offered YouTube videos on how to operate this amazing machine. Well, try to figure out how to use the parallel parking from a YouTube video. Sucks. I've waited over a year to try to figure this out and I'm disgusted with how we've been treated. read more

I had an appointment for a 10:20 oil change and wasn't seen by an associate until 10:50. No acknowledgment of the tardiness or apology was offered. I was told on the phone that the oil change would take an hour (complete by 11:20 or thereabouts). It's now almost 1 p.m. and I'm still waiting. Definitely don't plan your schedule according to what you're told on the phone or by your appointment time. Also don't expect gracious customer service. Very disappointing experience from what should be a premier auto company. read more

I bought a bmw m235i from this dealership in 2015. I financed and bought the 3yr(?) extended service package and gap insurance. At this time I was told I could cancel the extended service (and gap insurance) at any time for a prorated refund. Unfortunately I had to sell the car six months after purchase. In preparation, I contacted and had several convos w/ this dealerships Finance team, who told me the order of operations didn't matter (canceling extended warranty and getting refund for gap before vs. after selling vehicle.. didn't matter and I'd get refunded either way way). This was a total of ~$3,000. Basically their finance team intentionally gave me bad guidance. I sold the car, and they then balked on the refund saying that the services transferred to new owner. Now this may seem obvious to you. But it wasn't to me and their intentionally bad advice caused me to eat $3000 (not to mention the immediate depreciation of vehicle). They then became unresponsive to me over ~5 attempted outreaches. Will buy another bmw, but NEVER from this dealership, and I encourage others the same. Very unethical practice. read more

The sales person by the name of Darek Hein was two words, upfront and honest. I live in Los Angeles and one of my friends recommended Weatherford BMW (where he got his car). Darek was more than friendly in trying to create a deal that would have worked. Although it did not work with my budget he truly is an honest sales person and I would highly recommend him to anyone looking in the Berkley/San Fran or even California area. If you're looking for a BMW, I would without hesitation call Darek. read more

The Dopest Service you could expect from BMW! If your car ends up at Weatherford for any reason, ask for KARSTON!!! My car was dropped off here for further service, after being serviced at experience Auto Body in Oakland (they were out of loaner BMWs, so they comped an Enterprise rental truck for me...which was cool). After fixing the issue my car was brought there for, it turned out I also had an emergency brake issue...which was not diagnosed at I came at the previous repair shop. At this point, I was just ready to take my car home; but, not only did they offer me a loaner again, they fixed my car within the promised turnaround time...which was ambitious to begin with...and Karston kept me posted play by play the whole time, via text and phone calls! When I got my car back, he had it detailed, inside and out (including the tire shine, that most shops don't find important!). He also coordinated my pickup with the repair and quality check team! As you know, when your car's in the shop, it's like waiting to hear bad news from a physical evaluation from your doctor...just uncomfortable! Trust me, having someone go out of their way, treating your car like it's theirs, and keeping you posted, helps a lot!!! Cheers to Karston... I am grateful and you deserve any advancement BMW can offer! Thank you so much, Sharif read more

I go here for any factory recalls and they will do a decent job. Service is friendly but otherwise... why spend TWICE as much for repairs? My independent BMW mechanic is not cheap but he is half the price of Weatherford, so by my math Weatherford is roughly $250 an hour for labor. OUCH! Why did you let me make a service appointment with you today if you can't work on it until tomorrow?Just let me know when you can work on my car and I will drop it off then. I'm sure Service Advisors would do that for their friends and family, but I'm not either, so I'll find out after I show up. Every time I make an appointment I show up on time but yet the Service Advisor is no where to be found. I can see 20 to 30 people working but they are not my advisor, he's always late to the appointment. They also make it a formal process but yet he's late and they can't work on my car until tomorrow; so I think Weatherford can do better. So the service could easily be improved but they don't care. Take the time to fill out one of their "how was our service" inquires and you'll get a response back that basically says "we don't care". Love my BMW but next time I need a new car I will try hard not to buy one. read more

I am very thankful for the new BMW online system! With the shelter in place order still in effect and my current lease ending; online was my only option to get a new lease. I picked out my X5 online and the entire process was handled via email, docusign and a quick call from the finance department on the day of my appointment to verify everything. When I arrived at the dealership I only had to sign a couple of DMV documents and was able drive away with my new X5 in under 20 minutes! This was my first experience working with Weatherford BMW and I would give this new process a huge thumbs up and hope all dealerships adopt this simple online platform. I want to give a special thanks to the Sales Manager, Jenn Bishop for going above and beyond to make sure everything went smooth. read more

I bought my car from this dealer many 12 years ago and distinctly remember the frustration in dealing with the service department and taking my car to another dealer with better customer service. Fast forward -- I made an appointment for a recall and brought it in for a service on Friday. I called the service center at 3:30pm to check on my car status and told that they could not work on my car due to the holidays and shortage of mechanics. So didn't they know the shortage before I took morning time off work to bring my car in? Isn't there someone responsible for managing scheduling mechanics and aligning that against appointments? And if a commitment could not be kept, why didn't they proactively reach out to reschedule for another time before I came in? I was told by the service department that there were many other commitments they could not deliver on and that this "happens all the time." I can validate that statement from reading other posts here. On top of all this. there was no apology for the inconvenience but only excuses for the mishap. This is a luxury car this dealership is selling but less than basic, acceptable customer service. So I got my car without having the recall work done, but noticed the check engine light that came on, and the car started vibrating with acceleration. This was new. The car was driving just fine when I brought it in. So was this just a coincidence? UGH! SIGH. I gave Weatherford another chance but the quality of their service is pushing me to go to another dealer. I will not be coming back here; not for a car service, and not to buy my next car. Buyer be aware... read more

Went into Weatherford to purchase my 4th BMW at 3:00p.m. and left by 5:00 p.m. I purchased the 2018 540. Guy Parrish was my former advisor who was absolutely thee best. No one will ever compare. However, Ali (advisor), Mat (drove me to B of A), and Enrique (tech support) were also great and continued to make my buying experience exceptional. I would highly recommend Berkeley Weatherford BMW. read more

If you're considering getting a car, reach out to Johnny Huang. Super helpful and professional, Johnny helped my buying process to be as easy as possible. He answered all of the questions I had and was never pushy. He also worked with the budget I had to get the car that I've always wanted. 100% recommend this place and would definitely come back for repeat business. read more

I was receiving messages that my tires were under inflated so I stopped by Weatherford. They were very busy but made time to look at my car right away and show me the two nails that were in two tires. Although I did not have an appointment, they said they would be able to fit me in. I waited with my dog in the accommodating waiting room and enjoyed a cup of tea and an NBA play-off game. During my wait, MANY people came to say hello to my dog and to see if I needed any further assistance while I was waiting. One super nice guy also got a dog bowl and served Wheatley fresh water from the water cooler. Weatherford is not just a big dealership out to get your money. It is an organization dedicated to helping people and their cars and being super nice while they are doing it. read more

DO NOT UNDER ANY CIRCUMSTANCES GO HERE FOR BMW SERVICE!!! I have had three BMWs and I know the dealerships very well. I brought my 2014 BMW x1 in for them to diagnose a specific issue I was having and they told me I had 14,000 worth of damages and "not to worry" I should just send the estimate they had already prepared to my insurance company and they would cover the damages. These guys are the biggest scammers in the area, and any reputable shop knows it. I went there because I was being screwed by another local auto shop and wanted an opinion I could trust, but they basically wanted me to rebuild a car that is worth less than what their quote was. They were rude, particularly Robert, dishonest, and changed the subject every time I called. The car was there for close to three weeks - I could go on and on about all of the issues but let me tell you just to do yourself a favor and NOT trust these people. read more

Krystal and the entire team at Weatherford made our car buying experience beyond easy, enjoyable and cost effective. Krystal was responsive at all times of the day, every day of the week, and we had so many questions - she is patient and did all of this was kindness and professionalism! The dealership moved things along quickly and let us borrow the car for a test drive. We would absolutely come back to work with them in the future and couldn't recommend them more. read more

Worst car shopping experience. Ever. Even worse than Concord BMW, and that's saying a lot. I took the BART from San Francisco into Berkeley and they had a shuttle that picked me up from the station. I test drove two BMW 335i convertibles and was seriously interested in purchasing one of them. I made a low, but not unreasonable, offer. The manager came back with a fairly high counter, and I counter-offered a reasonable middle point. He said he needed to check, got up, and walked away for about ten minutes. I just sat there, twiddling my thumbs. He came back and said something like "I don't think you are serious about buying this car. Thank you for coming by." He sent me off. No discussion. Oh, and by that point, it was just past closing time, so the shuttle stopped running. I asked if someone could drop me off at the station, and they refused. I had to take a taxi back to the station at my expense. My good friend had the exact same experience - he made an offer on a similar 2007 335i Convertible and was laughed out of the store by the same jerk. In the end, both my friend and I bought almost identical black 335i hard-top convertibles from a different dealer at a LOWER price than we had discussed with Weatherford - proof that our offers were not unreasonable and that we were indeed serious about buying. Maybe because we were young they didn't take us seriously, but between the two of us they lost about $120k in sales. Don't waste your time with these jerks. They are completely disrespectful. read more