I enjoy working with Advanced Care life services. It has been in the foundation of my beliefs,…read morebrought to person and able to do the person on person experience without the whole financial dependency is what means a lot to me.

Michelle and her team are incredible! The loving and professional care they gave our mom and…read more family was beyond exceptional. I highly recommend ACLS

Terrible Facility! My father, a 98 year old WWII vet, has experienced neglect of care and no…read moreconsideration for his welfare. He was left lying in vomit and was found by a friend. I am very concerned for his safety and am trying to find another facility for him. The business manager is asking for pre-payment while his insurance appeal is pending. I do not recommend this place for anyone!

Horrible facility. Has been in decline for decades. Roof leaks, AC goes out frequently with no…read morerepairs, food is deliberately under served. Staff turnover is unbelievable.They can't keep nurses for more than a year; a least one fired for reporting neglect. House keeping/ laundry is disgusting. Employees overworked and underpaid and it shows. Most of the 5 star ratings are from employees trying to up the ratting on Google. The new company, Volare Healthcare, CORRUPT. Place has been through 6 administrators in 3 years. State almost shut it down in 2024. Only Special focus facility in Oregon for over a year... Over 42 confirmed tags by the State including numerous IJs (significant injury). They just pay the fines and back to business as usual. Multiple lawsuits all the time.

These workers provide excellent care and I 100% trust Highland House with my loved one.read more

I've been hearing horrific things about the new administrator, Patrick Cossel…read more He fired all of his best employees, so he could hire inexperienced, lazy workers who wouldn't report him. Now, the facility is extremely shortstaffed, and the patients are suffering! He has taken away the patients peanut butter, hot cocoa, cheese, sticks,, sandwiches, ice cream, and phones. The turnover rate is incredibly high because of the poor management and lack of care for the patients..

My dad is here receiving care. The staff is amazing. They clearly care deeply for the patients…read more We have been treated very well, as has my father. In what is a very difficult time, it is very comforting to have them taking care of dad.

I broke my leg and spent two and a half weeks before being released. I found the nursing care,…read morephysical therapy, friendly attention, and overall experience as outstanding. When I enrolled I couldn't move my leg or get in or out of bed without help. When I left I could not only get in and out of bed alone but could shower and use the bathroom facilities without help. I completely recommend this facility for anyone who wants to get excellent care and great results in rehab.

My MIL is 94 years old and after surgery to fix her bowel obstruction in 2024, she needed full time…read morecare. Curry Village has been a life saver. There's no way my husband and I can provide the care and services my MIL requires. The staff is friendly and mostly accommodating. The food services have gotten better since my MIL has been there. She's actually putting on a little weight. A couple of things I wish they could change would be to lower the TV on the wall so my MIL can see it without hurting her neck and remove the sling for the Hoyer lift once she's in her wheelchair. She constantly complains about sitting on that sling all day long. I know that's probably not an easy thing to do as they have to lift her probably 6 times a day for a brief change.

The workers are definitely not nice. Human resources dept is a joke. I hope this has helped you,…read morebecause this nursing facility really doesn't. Just a bad bad place to have your loved one.

Shasta View Estates has gotten sooo much better lately, within the past year. I now go there at…read moreleast weekly to visit a friend of mine. I find the staff are friendly, courteous, kind and pay attention to my friend. One person even paints her fingernails! My friend enjoys the food and the company in the dining room when she chooses to go. The office staff is helpful and lent me tools when I put up some pictures on the wall of friend's room.

Terrible! Staff lies! Don't care for patients properly keep…read moreending up with secondary infections

I have been to quite a few places in the Rogue Valley and help seniors in the community. The Manor…read morechecks a lot of boxes, Great commubity, great staff, great food, beautiful residences, and the front desk gals are always helpful and amazing.

In late 2023, we moved to the Rogue Valley Manor (RVM), a licensed Continuing Care Community with…read morewide views, lush plantings and abundant trees. We enjoyed meeting the other residents. However, after 22 months, we left feeling angry, frustrated and hurt. A few months after our arrival, RVM implemented a "points" system for meals, and we experienced months of confusion regard when, where and how to eat. Rules changed daily and communication was spotty. Management made some questionable decisions at this time of massive changes. They fired the Food Service Manager, slashed dining staff hours and permanently shuttered one dining room. The implementation of the points program generated about 40 pages of single-spaced complaints from residents. During this time of unrest, one senior manager remarked, "If residents cannot handle moving to the points program, they should seek professional counseling." We chose to eat 90% of our meals at home but we ran into problems there, as well. That summer, we discovered that our cottage was too hot for us and too hot for the housekeepers, who refused to clean in our heat. We learned that management had ignored a neighbor with the same issue during the prior summer. We worked with that neighbor to document our cooling problems and sent a report to the managers involved. Eventually, with the assistance of the Resident Council President, we received extra insulation and were told, "You will have to pay for any future upgrades to your cottage." Our neighbor waited four more months for the same insulation without a confirmation it was coming. The next summer, we found that the new insulation was not enough to resolve our cooling problem. We submitted another work order but heard from no one until a few days before we left. Our experience suggested problems with basic management. Our tipping point was when I personally experienced unprofessional treatment by staff, including managers--pettiness and hostility--while working on two different projects. RVM says it is "resident-centered" but based on our above experiences, I disagree. One contributing factor may be that CCRC management and resident council leaders do not seem to be aware of Oregon's CCRC Resident Rights laws (ORS 101.115) for independent-living residents. Copies are not given to new residents nor are the Resident Rights referenced in meetings. Resident Rights should be given to all residents and for incoming residents, Resident Rights should be signed off by both parties. Surprisingly, Resident Council leadership told me they were not interested in Resident Rights (the very rights that ensured their roles as advocates for residents). One important Resident Right--residents receiving timely answers to their concerns--was of most concern. One manager told me, "I never read 'those letters' from residents." In conclusion, we did not want to live there for the rest of our lives. It was an expensive mistake.