I went to this oreillys today around the time i usually see lucien because I needed parts for my…read moreviper that he helped me with in the past but i didnt see the newest post on reviews but yea he's really gone well they can count me and my husband out on coming to an oreillys again because i truly felt he was the only one who could trully help us find the parts we were looking for and plus GIVE ME AND MY HUSBAND THE RIGHT PARTS!!!! Both me and my husband would go to all the other locations to get parts and they were all wrong until we met Lucien so i hope we see him at advance or autozone.... I honestly hope he either comes back or goes to a different parts store because the exsperience there when he was there would always make me feel better because i finally found someone me and my husband could trust​

I like to fix my own stuff if I can. From oil changes, to brakes, shocks, struts, starters…read more.. whatever I can get at. Sometimes I shop online for parts, sometimes I hit a particular store in town that is my go-to for a certain something (batteries, for example). But, when it comes to "what is my parts store" in general? It's O'Reilly. I can always find parts I need here. The guys working the store are super helpful - whether it's assuring me I'm not in over my head, or consulting on which particular part to get - I always have good banter with the guys and feel good when I leave the store.

First time writing a review that I can remember. After having an appointment canceled on me by a…read moredifferent store under the same owner ship, I took my vehicle here after a rep I was talking to online confirmed they had an appointment for me today and would get the issue resolved. Dropped my truck off at about 2 pm for a simple tire repair. I was told my truck would be ready between 430-5. At 415 i received a call stating that they would not be getting to my truck and offered no resolution. Will not spend a penny here.

Over scheduled and understaffed…read more Was told one hour. Going on three. Way to waste our day. And only $1200! Boo, will be sticking with Discount Tires in the future. This place would be fine, if only they'd hire some more people.

Great guys great service quick to change battery out. Best battery around. I would recommend them…read morefor sure

We had two batteries that were just a few years old and would not hold a charge. The owner…read moreunderstood our predicament and he sold us two new batteries at a pro-rated cost. Very happy and satisfied.

Our car was running hot and Kristother & his staff were so helpful, they went above and beyond to…read morehelp us. Thank you Kristopher!

My battery died one day before I'm heading back south to Virginia, and while no other mechanics are…read moreever open on Sundays, Alic was willing to change my battery out even though they don't do that on Sundays. If not for his willingness, I would be stranded here for another day or so. He was super knowledgeable on what to do, and clearly is an excellent mechanic! Advance auto is lucky to have him as an employee!!

I needed rear brakes and rotors. I find that I don't save THAT much by buying those parts online,…read moreso I scoped out the local stores. NAPA was having a sale (online at least), so I swung by on my way home to see if I could just get the stuff in-store. The gentleman helping me wasn't the most outgoing guy around, but he was diligent in getting me the right parts and getting me a deal that was even better than the internet pricing they had. Can't beat that! They even threw in a sweet NAPA racing hat. Sometimes I forget to check NAPA (usually defaulting to O'Reilly), but they really stepped up for me. I'll be checking back with them as needed.

Brought my car in for an oil change and new tires. Everything was much cheaper than expected, but I…read moretook off a star bc they gave me a faulty or they broke my oil filter when changing it, so my car was leaking oil. They ended up replacing it for free, but it was still annoying and unfortunate that I had to go back for a missed issue/error. For the tires, I had picked something they had in stock, a guy called to confirm, but then they ended up installing different tires???, but they were half the price of the ones I picked, so I'm not complaining bc they saved me $500, just thought it was weird they have you pick, confirm your choice over the phone, and then install different ones anyway

The customer service from the mechanic is incredible. I think his name started with a T, but I…read moredon't remember exactly. I came in five minutes before closing and was freaking out because of tire pressure problems (none of the gas station pumps around were working), and he put air in my tires and helped explain what happened. Really nice person and eased my stress before the snowstorm.

I bought my Honda Fit from Carmax and needed help learning how to use it. For example, the manual…read moredoesn't tell you how to change various settings. I went to Zimbrick Honda on Grand Canyon Drive in Madison Wisconsin and was very pleased by the help and friendliness I received there. I came in with six questions and Mike Cleary (Service Consultant) answered all my different questions. Mike was very friendly, helpful, and knowledgeable, showing me how to check and reset things on my dashboard controls. My interaction with Mike Cleary made me more open to getting my car serviced at Zimbrick Honda. I drove away with the feeling "they'll take care of me"---Ben D.

LONG STORY SHORT: Zimbrick completely tried to rip off my brother and lied about what work needs to…read morebe done on his car. They made him think the car was unsafe to drive, so he did not have a vehicle to drive for two weeks, only to find out there was nothing wrong with his car. This is a review posted for my brother's experience specifically at the Zimbrick Honda dealership's service center on Grand Canyon Drive. AVOID THIS SERVICE CENTER AT ALL COSTS!! They are dishonest about what work your car needs, and they will try to rip you off completely. My brother was told by the Zimbrick sevice center that his car was leaking transmission fluid from the axle seals. They also mentioned that his air intake hose was about to tear, and it needed to be replaced immediately. Both of these were strange findings as his car is not that old and has relatively low mileage. So, he took the car to Goodyear (on 608 Washington Ave.) to get another quote and a second look. Zimbrick quoted him for $840 for the transmission fluid issues, while the folks at Goodyear quoted him for literally HALF the cost. However, they also said they couldn't find a leak. Apparently, his car's seals were totally fine. As for the air intake hose, Goodyear found that it's only slightly worn from weather and time, but it still looked fine. The mechanic at Goodyear said they wouldn't recommend my brother to go out of his way to replace it until a light comes on for it on the dashboard of the car Overcharging is standard for dealerships, so that's to be expected, but it is totally unacceptable to tell customers that urgent service must be completed when there are zero problems. Zimbrick inconvenienced my brother for two weeks because he couldn't drive his car during that time, and it turns out it was all a lie! BONUS ADVICE: Seriously, go to the Goodyear on 608 Washington Ave. when you need stuff done for your car. They're so honest and they're such standup people there. They went one step further after checking over my brother's car to say that they weren't comfortable charging him with anything because no services needed to be done. They didn't even charge my brother for the part they ordered because they will just send it back for him at no cost. How amazing is that, right?!