I had high hopes for this place... mainly because of the awesome reviews and in depth research we…read moredid before bringing the vehicle in for service. I brought my C300 in for service, upon picking the vehicle up I noticed the right, front passenger side wheel and tire was not in the same condition as when I dropped it off. After several attempts to have the wheel and tire repaired due to their negligence during the after service test drive (that we didn't opt for or was told it would be driven), unfortunately Trevor refused to make this right. Additionally, I asked to see the before pictures and video that was mentioned on the phone, but was told there wasn't any. Any time a car goes in for service, a detailed report is completed by the technician, but I was told they do not do this. That's a bit concerning to me. Needless to say, be careful getting your car serviced here.

I really recommend this place !!! They were quick to get me in and I did not feel at all like the…read moreprices were bad !!!

I brought my SUV to Sammy's, at 815 Hillsborough Ave in Tampa, for a small repair of a hose. Two…read moredays later, it breaks. I'm stranded in traffic. I take it back to them and 3 more things need to be fixed. They kept my car for 3 weeks. The day after I got it back, there were more complications than the original problem. I've taken my car back about 10x now. Each time they say they can't find the issue or can't hear the massive noises it makes. I drove with them and, like magic, the noises appeared. I brought my car to them Friday, They were supposed to call me at 2 or 3pm. No calls and when I try to contact them, they NEVER ANSWER THE PHONE! Today I went to their shop with a male neighbor of mine. The owners brother raised his voice at me in an attempt to intimidate me and was using profanity to deflect from their horrible work. He even stated how his brother commented that I just want to come and complain. I don't know anyone who decides to wadte the time in their lives to sit for hours in a filthy auto shop, just to complain. He also LIED about the parts they were supposed to replace. They should have fixed a head gasket, radiator hoses, and the timing chain. Sammy's brother, Jose, said they replaced my raidiator. WHAT FOR, WHY?!!! Long story longer, my car is still not fixed, I'm out $1,600, I have no money left to fix my car. The engine is about to die. I'm now about to take them to court. NEVER TAKE YOUR CAR TO SAMMY'S...EVER!!!

I really want to thank Sammy, Pablo, Jessica, and crew for the outstanding service! Pablo promised…read moreme "Rockstar service" and that is exactly what I received. I had issues with my AC unit not blowing cold air. They diagnosed where the AC system leak was and fixed it fast at a very fair price. I'm very happy I took my care to Sammy's! I highly recommend them! Thanks so very much once again!

GATOR FORD SERVICE IS AWESOME ! After having horrible…read moretreatment at another dealership,I called Gator Ford about a TSB I received from FORD. I spoke to Brad and the appointment was set for 2 days from now. At drop off 0900 we discussed the issue with the car. (I had brought the codes with me) and the TSB and he said they would take care of the issue. Much better experience than standing in a travel lane trying to speak. They have an indoor service counter, and several stations for employees to work. We left the car and were texted around 1330 with a video link to what they found as things that could use correction. And the car was ready to pick up. Thank you Brad for making an old lady happy and heard, when discussing my vehicle.

Let me start off by saying that coming into this review I wanted to compliment the service…read moredepartment on something before ripping them a new hole. Outside of the lack of communication the service advisors are quite friendly. This is where the realm of what I've experience with this dealership ends. This is Ford specific This part is Ford specific: Last year I purchased a 2019 Ford F-150 Limited. I can say that ever since my extremely bad treatment back in 2015 when I bought a brand new 2015 Mustang Ecoboost where it was in the shop for over 94 days, I have been extremely hesitant about buying another Ford. Somewhere between dealing with the multitude of issues that Ford has yet to work out in terms of the engine and transmission to the quality of the product. So giving them a chance after 10 years my thought was that they must have at this point gotten their mess together. Oh I was wrong and very wrong at that. The truck I bought, was about 5 years old, but it was the top of the top of the line. Had the best interior quality and had a raptor engine but packaged in a Platinum body. After owning it after a year here's what I have found. The leather on the seats wears so fast that currently the seats on my truck look like the leather seats in a 2001 Lincoln Town Car, it's worn and shriveled. The dash above the steering wheel has started peeling up. This was, in 2019, a very expensive truck and the materials don't show that at all. Ford has told me that it's $5000 to replace the dash. So owners replace it others don't even care due to the cost. I've had the truck in for a multitude of issues to include the transmission twice, and other functioning parts a couple of times. Ford use to be extremely reliable but when Ford tells me that its going to cost $123 to replace a cabin filter and the cost to replace the cabin filter on my 2024 Cadillac was $76, I have serious concerns and questions. This is Gator Ford Specific: My 2019 Ford F-150 Limited went into Gator Ford when I first bought it last year, not even having it for a month, but that was expected when I bought it used. They found somethings that needed attention, and working with my previous service advisor made things very palatable. The communication wasn't what I wanted it to be but he was extremely professional and really ensured that everything was handled at his end. This last time when I came in, my spouse and I were extremely frustrated at the extreme lack of communication. The fact that Ford thinks its ok that people can go more then a week without a vehicle especially when the work they are doing is warranty work for a new Ford part. I turned my truck into service on the Tuesday before thanksgiving, and it was ready Monday afternoon of December 8. That is unacceptable to have to be without a car that long. Further more the lack of communication and the promises of updating and keeping me abreast of the status of my vehicle never happened. I should not have to call you repeatedly to find out what's going on with my vehicle, but have a progress report of what's going on daily if not every other day and when milestones are hit the advisor should be letting the customer know those milestones. I felt like i was pulling out teeth. Between finding out why a brand new transmission was kicking to why the AC felt like it wasn't cooling the truck fast enough. I got multiple responds regarding all the issues and at one point didn't find out that the trucks transmission was being worked on until Thursday 12/4 which puzzled me as no one told me why. So massive problem I have found is the communication between customer and business, but there is one event that caused me to get so furious that it led to me writing this review. Over the last two times I've had my truck at Gator Ford for service, I have had a very expensive scent diffuser broken, and this last time I went to pick up the truck there were multiple grease stain on the doors and interior as well as the fact they didn't clean up after themselves and left my important documents that they took out of my glove box on the floor. I know of no business that treats other peoples vehicles like this and to do so means that you have no respect for your customers or their property what so ever leaving water bottles and trash in someone's truck and leaving it a mess is very bad business i have to say.

Auto Bennett" patience is the key to a great outcome. My car has been there I know they have a lot…read moreof busy work and quality work done at your cost and convenience. They are very recommended but their time is busy. They have amazing work that can be done but patience is the virtual.

Absolutely amazing service. Every time I come in here he breaks it down for me and he's not out…read morehere to try to rip you off great value!! Brought my car in to fix my driver side window and take a look at my ac even with extra services he made it not as painful as it could be! will have a forever customer

Made an appointment to drop the car off and they were done when they said and fixed the CV joint…read morefor a reasonable competitive price and had great service. They were recommended by a retired neighbor who has been a customer for years. They seem to really care about the quality of work and the customer experience.

Took truck in on a Monday heard nothing from them for days then my husband called them first they…read morewere waiting on parts ok gave it a few more days no contact from them had to call again and they said working on the bill assuming it was finished, it was not so on the 11 th day went and got truck , if they were to busy to fix it just say so up front 11 days and no work done it unacceptable I hope others have a better experience with them

Really good honest shop. I've traded with George for decades and never had a problem with any…read moretransaction. his character is excellent. I'm impressed with Joe's ability to pinpoint and correctly diagnose a problem. the mechanics there are quality. no overnight wonders. it's a quality shop with quality people. enough said.

The most honest and quickest turn around time for any kind of vehicle repairs needed. thank you.read more

My car battery died, they accepted to charge it for a while, after coming back he said no payment…read morewas needed, I made it home that day and im very grateful

I've gotten my past car checked out several times at this shop and still go for my current car…read more Fair pricing, gets the job done, and very trustworthy! :)

This is my 3rd time back within a couple of years and they've been excellent every time!…read more ***Extra high-5 to Matt for his calm and kind demeanor.

OMG I WILL NEVER COME HERE AGAIN! Absolutely horrible experience! I purchased 4 tires to be…read moreinstalled. I had a 1:00 PM reservation. It is 3 FREAKING HOURS LATER AND THEY ARE JUST STARTING. When I asked the guy why he didn't tell me they were short handed when I checked in he lied and said he didn't know but earlier a customer told me they had a bunch of call outs! I would pay more for better service!

New to the area and didnt know any mechanics here. Being an 80yo female i was afraid after reading…read moresome of the reviews of a hugh costly repair. Fortunately i made the right choice, Josh was amazing. He was honest,, thorough and reliable. He even showed up on time plus He save me over $1000 in auto repairs.! His quote,including his mobile fee, was less than all the other quotes for my repairs . I was told I needed a new alternator, tuneup and Possibly a cracked engine block. when he checked the charging system It was fine. The only problem was a loose battery terminal. No alternator was needed, nor a tuneup his only charge was $50 for his visit. He didn't even want to charge me for an oil change. He said everything was fine.come back at 85,000 for the oil change. What a mensch‼

Great service, always on time , professional decent prices . Respectful knows what he is doingread more