Our experience meeting Susanne and working with Erica to find the counter we wanted was actually…read morevery low stress and enjoyable. They were both excellent listeners and wanted to understand exactly what we wanted. We were out of the country when our custom cabinet arrived at our home, too tall for the space. Our contractor worker with Erica to delay templating, fabrication, and delivery of the stone top. We are grateful for their professionalism and ability to flex when needed. They will now be our go-to for stone/solid counters and have already recommended them to friends doing renovations. Incidentally, we initially went to a much larger tile market where we felt unseen and unheard. By the time someone bothered to speak to us at that other establishment, they worked up a quote for our project that was nearly double the cost of Elegantly Set In Stone.

Working with Erica and Tim was a delight from start to finish. They truly understand the materials,…read morehave excellent design sense and are professional. Their installation team was excellent and pleasant to work with. We highly recommend this company!

After deciding to upgrade our kitchen and visiting several kitchen designing businesses, we decided…read moreon Holcomb Cabinetry. Don Holcomb and his staff were very helpful in assisting with the design and with living within our budget. Everything was delivered on schedule and in excellent condition. The installer, Joe Ward, completed the work on schedule, cleaned up everyday respecting our home and the installation was completed perfectly. The end result of the whole process more than exceeded my expectations and we are very happy with our new kitchen. I might add that we have not had one complaint or call back. I also feel certain that if there was a problem, Don Holcomb would take carte of it which is very important. J. Campbell

I had an unpleasant experience with this company. I ordered cabinets for a kitchen remodeling…read moreproject. They were very helpful and cordial during the process. I stopped by several times to gather information on a kitchen sink. I was seeking difference between granite and stainless steel and different mounting styles. Had a number of discussions where I expressed my preferences and reasons why. Subsequently ordered sink recommended by Mr. Holcomb that I was told could be installed with a "negative reveal". This was a must for me and he was well aware of that. Product recommended could not do the job but was installed anyway. When I informed Holcomb that I would not accept the incorrect product, I was initially complimented on my demeanor and willingness to cooperate. I was told he would find a replacement and would check for it over the weekend. When I called on Tuesday afternoon to get a status and ask for additional information, Mr. Holcomb suddenly became belligerent, uncooperative, and very abrasive. He accused me of harassing him. Because I had to buy additional granite, have it recut and buy another sink that could be installed with "negative reveal" additional expense was incurred. This delayed the project impacting the additional contractors and they had to move on to other projects. They then had to find additional time to finish my project after the installation of granite. Mr. Holcomb refused to accept any responsibility and said "I did not touch your granite" indicating that it was the granite company's fault. He would not reimburse me for the sink that he incorrectly recommended and could not be installed with a "negative reveal" because it had a ledge across the top nor for any of the cost of new granite installation. Mr. Holcomb's policy is to collect full payment upon ordering. He actually asked me for the balance of granite installation the day it was installed. I would highly recommend withholding some of the costs until job is completed satisfactorily, getting every little detail in writing and date stamped. I would not do business with this company in the future nor would I recommend them.

Orlandini was recommended to us by a contractor for our kitchen backsplash…read more The location truly is off the beaten path. We had to cross over this strange little rickety bridge looking thing which isn't even really paved. Thank goodness my husband was in the car with me because it looked very sketch and I definitely would have thought I was in the wrong spot and turned around if I was by myself. He told me to keep going...and I did...and we arrived at Orlandini. The hilarious thing is they actually have a sign saying something to the effect of yes, this is really it! I cracked up when I saw it. The parking lot is humongous. it looks like a warehouse from the outside. It isn't particularly branded. I am just giving you the most detailed account I can so you know what to expect when you approach it because I was not expecting it at all. It's not unsafe or anything, it just wasn't what I anticipated and it threw me off. There is a normal glass door that we walked through to enter. Upon entering we were surrounded by tile. There are a few different sections; a front, a middle and a back. Someone said hello to us and let us know someone would be with us in a moment. We started perusing on our own. We didn't notice any particular organization method to how the tile was arranged in the store. Without any guidance we really didn't know what we were getting into outside of just seeing what we liked. We had four separate choices in our hands before someone was able to help us. We asked some questions and got some answers. He looked at the tile in my hands and immediately told me that we had some of the more expensive tile picked out (of course). I was already pretty attached to my top choices by that point so we asked for prices. We gave him the measurements our contractor took and he told us to give him a minute and then he gave us price points for each tile. What I really appreciated was that we could take the tile with us so we could see it in our home with our lighting and our paint, etc. That was huge! They took our information to ensure that the tile would be returned. If we didn't return it, we would have been charged for it. They told us to have it back in approximately 3-4 days. We wanted to keep one of them longer so we returned the other three and he told us it wasn't a problem to keep the 4th a bit longer. He also gave us a collection of grout samples to choose from. I know nothing about tile so that was unexpected for me. lol When we walked around Home Depot with the winning sample we got lots of compliments on it! One couple asked if we got it at HD. We told them no and referred them to Orlandini and they put it in their phone to head over. They have a much more expansive selection to choose from at Orlandini. Home Depot and Lowe's all have pretty basic stuff to choose from and not much of a selection. If you are looking to go out of the box I would highly recommend Orlandini. When it was time to order our (original) contractor called and gave all of the specs to the employee and then handed the phone off to me. I gave my credit card info and we were good to go! He called the (original) contractor when the tile was in and he went to pick it up for us. We had the perfect amount. There was hardly any waste. We didn't like the "pencil" our (original) contractor ordered (without us seeing it) and they let us return it which we appreciated. We couldn't return the one slab of tile we had leftover because it was a special order. It was on the pricey side but that was my own fault for having expensive taste. I do think it would be a good idea to have the tile arranged by price level so when you are walking around by yourself you have an idea of what you're getting in to. I guess they wouldn't luck out with people like me, then. lol. It would also probably be pretty difficult to keep track of that system with people taking tile in and out on a regular basis. The tile came in pretty quickly, was great quality and looks amazing in our kitchen! We are super happy with the finished product. My husband said it looks even better than he anticipated. Their hours aren't the most convenient for people that are working. They stated their hours are different because of covid. Fortunately I am working from home and my boss let me leave a little early so I was able to get there before they closed. But you will need to plan to get there before 4:00 because that's when they close. Covid protocol: masks are required. Since they aren't a big box store they weren't crowded (at least whenever we were there they weren't) which makes it easy to social distance from other customers. There were only a couple of people in there when we were and they weren't close to us. No temperature checks and I don't recall seeing hand sanitizer but that doesn't mean it wasn't there somewhere and that I just didn't notice. I recommend Orlandini for all of your tile needs. Shop small!

I cannot say enough about the staff here at Orlandini's tile…read more We walked in with some pictures for one project and then let the kids pick tile for a second Project. When we had pictures and a clear vision for what we wanted, the staff was able to quickly show us some options and make picking that project quick and easy. For the kids project, they were able to interact with us as well as our kids and figure out what they liked. The staff took time to ask questions and interact with the kids so that they could understand what they wanted. When that was done, they actually gave us some less expensive options to look at since the kids picked some of the most expensive accent tile in the showroom. Please try this supplier. You won't be disappointed

I wanted to thank you again for making our Middletown De bathroom renovation project such a HUGE…read moresuccess. This was a major renovation of TWO bathrooms in the home we recently purchased, and there was a lot riding on it. Working with Andrew Viohl and AW Viohl Contracting Team was a pleasure from start to finish. Andrew and his team handled each challenge extremely well, from the schedule, to commuting from North Wilmington to Middletown, and our requests to change bathroom products and finishes. The most impressive thing to me was when Andrew and his team came across a challenge or question; they always came to us with a viable solution. We absolutely love the end result. From the start of the project to the finish, it went very smoothly. I was also impressed with the professionalism of Andrew and his team. I appreciated that Andrew always made himself available; he responds quickly to phone calls, emails and texts. We trust Andrew; he is fair and honest. We appreciated the manner in which he toggled the renovations between TWO-bathrooms and always left one bathroom fully functional. Working with AW Viohl was a great experience. Their high-quality work and their excellent service gave us the results we expected. We truly appreciate Anrew and AW Viohl's commitment on this project.

We took a chance on hiring this company based mostly on their BBB rating and never looked back…read more They did a beautiful job of remodeling our kitchen. Their attention to detail can only be described as perfect, giving us more than we could have ever imagined. This alone would warrant a great review, but this company takes everything to the next level. They are truly a band of brothers not related by blood but rather by having a great respect for each other and their boss, Drew, who leads by example . They are pleasant, respectful, neat,honest, and truly interested in giving the customer the best all around experience. We not only got a gorgeous kitchen( I can still say that 6 months later), we also made new friends who we would recommend in a heartbeat.

Pete is the go-to person for carpet installation. Pete re-carpeted our upstairs rooms and hallway…read moreand we cannot be more pleased! It's evident immediately that Pete takes great pride in his work and cares about the details. We shopped around and Pete's pricing was much lower than competitors and offered better quality products. Pete is the best! You would be foolish to go elsewhere.

First time we used Pete's Carpets and could not have been more pleased. Had carpeting installed in…read more3 areas. The selection was very good. They were able to schedule us quickly. And we were greatly impressed by Pete and his son who did the installation. They were neat, helpful with replacement of furniture, efficient, and quick. And their pricing was competitive. Can not recommend them highly enough. A great, long time local business that deserves our support!

We chose Pine Street for a full house remodel (replacing electric, plumbing, major structural…read morerevisions) of an historical home in the West Chester borough. Our primary objective was the highest quality work that would preserve the historical aspect of the home, but fully modernized and at the lowest reasonable cost. Nearly three years since we engaged them and we continue to feel like that was the best decision we could have possibly made. The essential things that made this experience wonderful for us, particularly as first-time home renovators, were the detailed planning and rigorous project management, the quality of craftsmanship and expert network, and the incredibly warm professionalism and care of the team. In sum, they delivered below our initial cost projections and ahead of time -- nearly the opposite of all the horror stories we've heard about some of the other crews. In the beginning, it was a very difficult decision to choose Pine Street. Their cost projections were higher than their competitors by A LOT. I nearly dismissed them because of it. But the level of detail and thoughtfulness in the bid really won me over. When I questioned competitors about some of the detail included in the PS bid, they would always respond that if that happened, they would need to increase costs, etc. It really made me worry about what final costs would eventually be and I ultimately chose PS for their transparency and integrity. Perhaps the best element of the entire project was the onsite project manager. This is a person who will be your main point of contact throughout, who will have all of the answers and will ultimately know your home better than you do. This is an enormous gift and a real relief in what would otherwise be a stressful time. Ours would call us proactively, make great suggestions and recommendations (things that you just don't know as you begin, but that are revealed as you get started). For example, he had a piece of reclaimed barn wood in his garage that he used as an accent piece in a stairwell or, in another case, was able to use parts of the existing rafters as trim in the bedroom. These little things feel brilliant when you're trying to preserve the feel of the home and keep costs low -- and these are simply things we never could have anticipated in the planning stage. This role in your remodel can really magnify the experience as a client. Another aspect to consider is that Pine Street has cultivated a network of people they trust over years of experience and working together. Every single person who came through our house was knowledgeable, respectful and responsive. The team would not have allowed it to be any other way. Further, at the end of the project, they gave us a portfolio of contact information for each person that had worked on the house, so if anything goes wrong or we need some additional work, we have a network of folks that know the house and that we know we can trust (and who, by the way, will be very quick to respond out of respect for their relationship with Pine Street). Finally, the part that is hardest to articulate, is the warm professionalism that the team brings. You'll feel it first with Brendon when you call with your first inquiry, but you'll leave feeling nearly astonished that the entire team carries it forward: problems will be addressed and solved before you even hear about them; the site will be clean at the end of every day without fail; the team will stop what they're doing when you enter to make sure you can see and understand the steps that are being taken (and they never got impatient with our very frequent visits). Again, all things we didn't know before we started but ended up defining the quality of our experience. It is an important decision to choose the right partner in these efforts. I can get easily stressed out by the volume of decisions that need to be made and was vigilant about costs and timing. The Pine Street team exceeded most of our expectations and left us knowing we made absolutely the right decision.

We had a very large scale renovation done by Pine Street that took about four months. They were…read morealways professional, provided great design advice along the way, and for the most part communicated well. This was a big project organizing lots of materials, people--including us, the clients and juggling unexpected structural issues, so of course there were a few minor hiccups along with way and the project took a bit longer than initially expected, but this was in part because of change orders we made. All in all, a great experience. This was our first renovation and it was as painless as you can get. We've been recommending Pine Street for the high quality, good design suggestions and smooth process.