A few months ago I was laid off from my job. Like everyone else I still had bills to pay and the…read moreworry of how I am going to survive. One I pay every month is to "Arrow Finance Co." I was laid off in early March and more recently have been grateful enough to begin work again. During that time I was unable to make my car payment due to the current global pandemic "The Coronavirus" or "Covid 19." Fast forward to June I am back to work and "Arrow Finance" is expecting a payment in which I agreed to pay. I recently set up a new bank account and set it up for auto bill pay. I was to pay them each month with the 1st payment to be paid on the June 24th. Well my direct deposit going to my new account was unsuccessful as it does sometimes take a couple checks before it goes through. I did still plan to pay them regardless, but regretfully it slipped my mind, I mean I'm only human. Now the July 1st two people from a tow service knock on my door explaining my car is being repossessed. I try to tell them what happened and that I had the funds on me to please let me pay now. I understand they were doing their job and they have to take the vehicle regardless. But the manner in the way they went about it was disturbing but I'll get into that later. After I reached out to "Arrow Finance Company" the picture became clear of what kind of company I was dealing with. I called to try to explain my situation asking why no one has even reached out to me to let me know they were going to repossess my car. Especially when I had spoken with someone at "Arrow Finance" earlier in the month and gave them my updated phone number. A lady by the name of Cindy replied with this, "I don't care, it's not my problem, you should pay your bills on time." I was disgusted and I hung up the phone on her. Of course the next day I receive two letters in the mail from "Arrow Finance" exclaiming the repossession. So, yesterday I go to retrieve my car back from "Arrow Finance" and everything seems to be okay expect the amount owed went from $520.00 to $1,136.27 draining any money I had at all. Then this morning on my way to work I notice my brakes are grinding like metal which was not doing that before. It dawned on me, when the two tow truck drivers came to my home to take my car I remember I was upset and at first I would not relinquish my keys to them. In an effort and I'm assuming some kind of cruel joke they decided to put my car in park and start pulling away with my tires grinding and screeching while laughing. I ran out to handover the keys that's when they stopped moving their tow truck. **Fact I have neighbors as witnesses and pictures of this incident to prove it. So, when finally speaking to a manager, I began the conversation friendly trying to explain my situation. Then again the call is more disturbing than the last. The entire time I am trying to speak, the manager is speaking over me. He refused to listen to anything I was telling him. He said that he knows the way this business operates and that my being laid off was not an excuse for not paying my bill. As for my brakes grinding he said, "how do I know if it wasn't like that before and that your telling me the truth?" This is when I had enough of the way they have treated me like I'm some kind of criminal. I told the manager I don't believe I should have to pay for new brakes considering their tow truck drivers did this as a cruel effort to get my keys. He chuckled and said, "there's nothing I can do for you. Is there anything I can help you with?" I again was in shock and just hung up the phone, after using some profanity I'm not proud of. The reason I am writing my story is because I want everyone to know how "Arrow Finance" treats their customers even worse during such divesting and unprecedented times. Please I urge anyone please do not use this company. They represent hate and demoralization which is what all of us are so conscientiously trying to fight against in today's world. I empathize with the individuals out there who have had to experience their belittlement and abuse. Peace and love to everyone out their fighting. Be safe.

This was my review before I lost my job and all my payments were ok (Financed me when my credit…read morewasn't the best and actually helped me raise my score)...all these people are rude ive been getting garnished after not being able to pay my loan in full they garnished my wages and had been taking money out of my check since October only to find out that of $1130 only $144.73 had gone towards the original loan. I called Arrow to find out exactly how much I owed and basically see how they expected me to pay all this back if they keep accruing interest and I was told to shut up by an office manager and Kelly told me I should've paid my bills in the first place......so nobody in this office had gone through hard times or any of that.....Kelly and whoever the office manger is that told me to shut up everybody is not a deadbeat and doesn't deserve to get talked to like that and I never would have cussed at Kelly if she wouldn't have been so rude because you get what you give out. This whole company and all of its employees are sad and probably live the most miserable lives