1. Webster Exteriors

1. Webster Exteriors

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Saint Charles, MO

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Webster Exteriors

5.0 (1 review)
Open • 8:00 am - 4:00 pm

Services - Webster Exteriors

Siding repair

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12 years ago

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Martin Door

Martin Door

4.3
(30 reviews)

Contracted with them at the end of December for new entry/storm doors. It'll be a couple months,…read moregreat, fine. (little annoying the "remeasure tech" was HOURS late but whatever) Got a call mid February, doors are here, we'll be there 02/24 to install. Again, great, fine. They show up, on time, said they wanted to re-measure to make sure everything was to spec. Um, ok - why wouldn't it be? They ripped off all of my door trim/casing and sat in their trucks for *90 MINUTES* without a word. Came back: "we have a problem". The brickmold is a quarter inch off - the manufacturer (ProVia) has a software problem and even though we gave them the correct measurements... blah blah, whatever. So, wait two weeks to get the corrected brickmold. Fine, stuff happens. 03/05! Called them 03/06. Guess what? STILL WRONG! No apologies, no anything. Wait two more weeks, no biggie, this is the way stuff works. March 20 it is! NOPE! March 16 and get an email that the manufacturers internet is down. No idea what that has to do with anything... how many times can you fail a customer and just tell them to wait two more weeks? Anyway, now I'm scheduled for April! Of what year I have no idea. Pathetic.

Garage door would not close properly. It would go half-way down and return. Called Martin, they…read morewere here next day. Matt saw that the 25 year old double door had a 3 inch sag in the center when in upper position, and along with other worn parts, caused it to bind. He secured a metal brace across door. Fixed in 30 minutes. Thanks Matt and Martin Door.

STL Windows and Doors

STL Windows and Doors

4.3
(6 reviews)

Jared Hoffman was so friendly, patient and kind with my crazy household while providing a quote…read more I enjoyed the details from the company information, door and glass information. Jared was very informative. Love the samples between the digital views and glass samples. Highly recommend this family owned company

I hired STL Windows and Doors to replace 28 storm windows on my home because they were highly…read morerated. I was told that the windows would be fully custom to fit my existing custom interior windows, however, the storm windows I received are not custom and do not line up with my existing interior windows (see photos below). Honestly, I just wanted this fixed as it degrades the look of our home and is not what I ordered. What the company will tell you: 1. They tried to remedy the situation, but the company they use is no longer making storm windows so there is nothing they can do. 2. They apologize if the windows are not aesthetically pleasing or do not meet my expectations (disregarding the fact that they are not what I ordered). 3. They pride themselves on customer service, their reputation, and their customer's satisfaction. What I will tell you: 1. When I alerted them to the issue, they said, "It is what it is." They also told me that the storm windows only came in a 50/50 split (and not custom). I contacted the supplier myself and confirmed that the windows are available to order in custom sizes. When I told the company this, they said that they had reached out to the supplier and since they were no longer making storm windows, there was nothing they could do. I asked if there were other solutions, such as contacting another supplier, but I never received an answer to that. They also claim that I didn't tell them of the issue until the job was complete, but I told the installer (who happens to be the owner's sister) at the beginning of day two and her fiancé (the salesman) came out at the beginning of day three to see what the issue was. The job was not completed until the end of day three. I did not correspond with the owner until I filed complaints and contacted a lawyer. 2. "Apologies" aside, I must now pay another company considerably more money to fix the issue caused by STL Windows and Doors. 3. Their actions do not align with priding themselves on customer service. To outline a few of the particulars (without going into too much detail): they've blamed the original salesperson who no longer works for the company, they lied about the windows not being available in custom sizes, they then blamed me after I found out that they are available in custom sizes, a window was installed broken and has not been fixed. Please SHARE this with family and friends to help them avoid losing money to false promises. Thank you!

Webster Exteriors - windowsinstallation - Updated July 2026

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