I just leased a 2026 CRV Sport-L Hybrid through Piazza Honda. Andrew Lim was our salesman contact…read more I also contacted other Subaru and Honda dealers. The CRV was more to my liking. Andrew won my business and loyalty with his honesty, respect, clarity, and dedication. I was in good hands and didn't have to cunt my fingers after shaking hands. When it is time for a new Honda for us, our family, or our close friends, Andrew will be my guy. Anessa in the business office also was wonderful to deal with. I'm a fan of Piazza Honda.

This began as what I was told was a nearly **$3,800 A/C repair** on my 2019 Honda with just over…read more61,000 miles. What followed was over a month of phone calls, emails, corporate case management, technical research, and repeating requests for documentation before I finally received a complete explanation of what had actually happened to my vehicle. The most frustrating part wasn't that my car needed repairs-- it was how difficult it was to obtain clear, consistent information. When I initially picked up my vehicle after paying a $234.95 diagnostic fee, I was told my compressor, clutch, and coil had failed. I repeatedly asked for the diagnostic measurements that supported this conclusion, including refrigerant readings, leak test results, voltage measurements, and technician findings. I was repeatedly told those readings did not exist or were "N/A." I also repeatedly asked whether any refrigerant leak had been identified. At no point during those early conversations with the service advisor, service director, or Honda corporate was I informed that the technician had identified a compressor shaft seal failure. Only after weeks of persistent follow-up, a corporate case, multiple written requests, and public reviews did I receive an explanation from the assistant manager that the compressor shaft seal had failed, allowing refrigerant and compressor oil to leak, ultimately contaminating and damaging the clutch and coil assembly. That explanation changed my understanding of the repair entirely. To the dealership's credit, assistant manager Joe eventually stepped in, reviewed the case personally, acknowledged that the shaft seal leak should have been communicated to me from the beginning, is currently working to refund my diagnostic fee, obtained Honda approval to cover the compressor, clutch, coil, labor, and refrigerant, and worked toward resolving the situation professionally. I genuinely appreciate his efforts. Unfortunately, my experience before that point was the opposite. I was left feeling dismissed when asking reasonable technical questions, specifically when dealing with the director Rick Tillotson. Calls were not returned as promised, which is what prompted me to start writing reviews, because that was the only way to get anyone's attention. At another point, I was initially told I could not retrieve my vehicle, only to have that position change after my husband became involved. Whether intentional or not, the difference in how those interactions felt is something I can't ignore, especially as a woman. I believe large corporations have a responsibility to examine the cultures and incentives they create. When communication repeatedly breaks down, customers receive inconsistent explanations, or people feel pressured into decisions they don't fully understand, those are often symptoms of larger organizational issues-- not just individual mistakes. Frontline employees, like service advisors, assistant managers, and technicians, shouldn't be expected to absorb the full weight of customer frustration if they're operating within a system they didn't design. Leadership and corporate levels should be just as accountable, if not more, for creating transparent, ethical customer experiences. This review is about a system that too often leaves customers at an information disadvantage. Most people are not automotive experts. They rely on dealerships to explain complex repairs honestly, completely, and in plain language. Customers should not have to become amateur mechanics, research service bulletins, contact corporate repeatedly, and escalate publicly simply to understand why they are being asked to spend thousands of dollars. For those interested, I've documented the full timeline, steps I took, and what I learned about protecting yourself during major car repairs below. Read more: https://qr.ae/pFoGFO

After a very frustrating start to this deal, I do want to give credit where it's due. Rob, the…read moreGeneral Manager, stepped in, was respectful, acknowledged the concerns, and worked to make the situation right. Once the deal was handled properly, everything suddenly became very simple. The car was delivered, the paperwork was completed in about 15 minutes, and the process was smooth and efficient. Which, frankly, makes it all the more obvious that the earlier chaos and shifting of the deal were completely unnecessary. I will give Ray credit for delivering the car after hours, although it is hard to ignore that he was also the one who changed the trajectory of the deal in the first place. Ultimately, Rob's involvement changed the outcome for the better. I appreciate that he stepped in and made sure the dealership followed through. It was a good resolution, even if it took far more effort than it ever should have.

Very, very disappointing experience with Conicelli Toyota while trying to get the A/C fixed on my…read more2016 Toyota Land Cruiser. This was my first time there and it will be my last. (one star as you can't have ZERO) The A/C was blowing warm air and the compressor was not running. Before bringing the vehicle in, I had already checked the A/C code (B1423) and believed the problem could be the pressure switch. I informed the service manager of the code and my suspicion when I dropped off the vehicle. I could not safely perform the work myself because the A/C lines are under pressure and I do not have the tools or equipment to recover and recharge the system properly. I was told the pressure switch was working, the compressor was fine, and that I should drive it for a week or two to help find a leak. That explanation did not make sense to me because the compressor was not running and the A/C did not work. They wanted me to pay over $300 for checking and refilling the A/C, which I refused because the issue had not been resolved and they had me waiting for 6 hours. I also asked to speak with the manager and the mechanic, but neither was available when the vehicle was returned to me. I was assured that the manager would call me the next day, but I never received a call. Before leaving, I check under the hood and noticed that a wire harness near the radiator fan had been left loose and the cover for the positive battery terminal had been left off. I took pictures and brought it to the service representative's attention before leaving. Ordering the A/C switch from Toyota would be over $300, but I was able to buy the same type of switch on Amazon for about $13. I later took the vehicle to Havertown Auto. Josh used the switch I had purchased, recharged the system, and the A/C started working properly. He also installed new tires while the vehicle was there. Everything was completed in about 2 hours. I was disappointed with the diagnostic work, communication, follow-up, and disrespect for my car and my time at Conicelli Toyota. As I said before, not going back again.

I bought a car through ebay from this dealership. He…read moreexplained every detail and the car was exactly what he said it was. No suprised and super clean transaction. I would recommend doing business with this premise.

Buying the vehicle was somewhat enjoyable. The staff was very friendly. The main one running the…read moredealership was not as friendly...a bit aggressive. I drove the car for about 100 miles before the engine light came on. I took the car to their "mechanic"....if that's what you wanna call him. He stated there was nothing wrong and the car just needed "fuel" (he did not speak English and used google translate). He then restarted my engine light. My light come back on after a few hundred miles. Rather than even contacting their fake mechanic, I went to my LICENSED mechanic. He told me the whole engine was bad. This company lies and steals. Do not go to them. Do not use their fake mechanic. Don't use anything from this company!!! SCAMMERS!!!

My wife's Chevy Trailblazer stopped in Flourtown PA at approximately 3:00 PM Friday March 8th. We…read morecalled the OnStar service for roadside assistance but they had trouble getting a company with a flatbed to pick up our SUV. After numerous calls and excuses OnStar enlisted the services of All Tow out of Bensalem at approx 7:30. They called to notify us that they were in route and arrived 45 minutes later like a Knight on a white horse. They were very professional and quite polite. I would highly recommend them to my family and friends for all towing services.

My Durango's brakes went out on rt. 13 near Woodhaven rd. I was able to get it safely off the road…read moreinto a parking lot. Did a Google search for a local tow truck, All Tow Recovery was the 1st local name/number that came up. Called at 7:30 pm, Ed was at my location at the time he said. He was very polite and courteous, got my truck loaded on the flat bed within minutes and we were on our way! He even stopped at a MAC so I could get his money! I definitely recommend using All Tow Recovery and will use them again. I suggest you call them if you need a tow.

stay away from!!!!!!! do not call them as they tell you 1 thing on phone and tell you something…read moreelse when they come out

From the owner: We are a junk car removal serviceread more

The process was easy and overall seamless, except for pick up…read more We were called on the day of pick up and informed about the driver's name and timeframe of the truck to pick up our vehicle. However, a different person without a truck came and completed handover of keys, put the keys in a lock box on the vehicle and informed us that the truck would come within the next 2 hours. It didn't and the car was blocking the driveway and a garage and I was leaving town after the weekend. I spent an hour on hold on the phone but a very nice assistant arranged for urgent pick up. She only failed to let us know of the expected pick up time on Sunday. We were not home (another vehicle in front of sold car in driveway) when the truck showed up unannounced but luckily we were just down the block. Car got picked up and money was in the account 2 days later. Lesson learned, if pick up is needed at a certain time, drop off car at Carvana location yourself, if that is a choice. We will do so with our next sale of car in a few weeks.

Earlier than expected and no hassle. The driver was very nice explained everything then loaded the…read morecar and gave us the check and away he went.

I have been doing business with Gil for years now. He is a great salesman and family man. If you…read moreneed a new lease, Gil is your man!

Mike greeted us at the door and had the car we were looking at all ready and heated it up (day…read morebefore a big snow storm!). He was so patient and knowledgeable and made the experience great for us. He answered all of our many questions and didnt make us feel silly for asking them at all. My boyfriend told me about the stellar communication between him and Mike before we even came in to look at the car. We probably won't be needing another car soon but if we will absolutely be coming here again in the future when we do. Shout out to Mike for being awesome and super kind! Thank you guys!

I can't say enough positive things about this towing company. Vanessa is a professional. She's very…read moreaccommodating and calms you down in any type of situation and takes very good care of you and your car. Any towing needs I highly highly recommend and they don't rob you like most places!

From the owner: First Capital Towing is a towing service provider in the Philadelphia & Tri-State area serving a…read morewide range of customers. Our team of experienced professionals has been providing towing services for years. We offer a wide range of services to our clients including emergency roadside assistance, local & long distance towing, motorcycle towing, and more. At, First Capital Towing, we are committed to providing our clients with the highest level of service and reliability. Our team is available 24/7 to assist you with all your towing and roadside assistance needs. Contact us today (215)767-1145