1. Wecare

1. Wecare

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Rowland Heights, CA

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Wecare

1.0 (1 review)
Open 9:30 am - 9:30 pm

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6 years ago

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Hertz Rent A Car

Hertz Rent A Car

2.5
(164 reviews)

for Miguel! Miguel was handling everything solo when I came…read moreto pick up my car, and even though he was clearly busy, he still provided excellent customer service. The vehicle I received was clean and in great condition, and the return process was smooth and hassle-free. 1 for Hertz (the company) It's unacceptable to have one employee managing everything alone. That's not fair to the staff or the customers. Hertz needs to do better with staffing.

The car was fine but the location left a lot to be desired. There were only 2 employees working…read morewhen we returned the vehicle and we had to wait over 45 minutes to return the car. Another renter asked to speak with the manager and was told by the representative that she was here but she was out currently. Not a good look when the lobby is full of people trying to rent or return vehicles and only 2 staff members remaining to handle the rush. Again I was there for over 45 minutes waiting so this wasn't a quick errand that she was running. Also disappointed with the additional insurance basic coverage. They tell you about the damage waiver and its' cost but didn't mention the additional 24 hour roadside assistance that costs another $9.99 a day and is added in. I also noticed that the same thing happened to a couple who was ahead of us renting a car, they were talked into the additional insurance coverage and when they saw the contract commented that the extra coverage cost nearly $600 for a 4 day rental and was more than the cost for the car. Overall the staff working were trying hard but they weren't able to process the customer volume and their manager wasn't on site to assist. I won't be back to that location in the future. I honestly felt taken advantage of by the roadside assistance coverage being added and the wait to return the car was not reasonable.

Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.5
(142 reviews)

I prefer this location because of its proximity to my place whenever we need a rental and they have…read morepretty competitive prices but the past few times I've been here they've been pretty low staffed...but one thing that prob got on my nerves more than usual is that although they technically had one employee managing all the rentals one morning, they did have another person sitting at a desk while at least 8 ppl were waiting. This person could have been a new employee or in training...but whatever the situation is, it's not a good look, esp when said person is just looking at their phone and seemingly hanging out....at least put that employee's desk or work area out of site at the least.

Do we came from an auto body store down the street first of all we had to wait at the auto body…read moreshop for enterprise to pick us up which was from 2pm until 3:30 then we had to be transported to Enterprise. They tried to give us a Prius knowing we needed a bigger car. So finally we were offered a bigger vehicle but had to wait another 45 minutes to get the vehicle because they waited on 4 people that came in after we did because they said it was a fast transaction because the people took any car! Well I feel like they should have finished our transaction before waiting on everyone else after us! So for a simple pick up we waited from 2:00 until 4:30 when we finally drove out. ‍. Is this how long it usually takes with enterprise??? I would recommend this enterprise if you have all the time in the world to wait!

Fat Uncle Auto

Fat Uncle Auto

1.3
(6 reviews)

I had a very frustrating and disappointing experience with this car rental company…read more About a week before my rental date, I checked their website and also called ahead to confirm that the specific car I needed, with the right features, would be available for this Saturday. I clearly communicated the date and need, and they told me to complete the reservation online. Their website allowed me to choose a 9:30 AM pickup time, so I booked it for 9:30 AM and assumed everything was confirmed. When I arrived on Saturday to pick up the car, I found out that the location did not even open until 10:00 AM. I called their customer support, and they told me someone should be there in less than 10 minutes, it was 9:20am. Finally, after about 25 minutes someone showed up. When the employee arrived, they were on the phone, did not acknowledge the situation professionally, and sat down at the computer without giving any explanation. After all that waiting, I was told that the car had an software issue the day before and was not available for pickup. I asked when they knew about the issue, and they said it was known the day before. When I asked why no one informed me ahead of time, I was told their internal system is not connected and that this is "just how they operate." I also asked why the website allowed me to book a 9:30 AM pickup when the store opens at 10:00 AM, and they said each store has different hours, but the backend system does not reflect that properly. They had my contact information, had time to notify me, and still no one contacted me in advance. I had even communicated with them through WeChat before, so there was no excuse for the lack of communication. They attempted to offer me another car to be delivered later hours in the day, but then what is the point of an appointment? This was extremely unprofessional and poorly managed. The lack of communication, broken booking system, delayed opening, and casual attitude toward the problem completely ruined my visiting parents' plans. A rental company should be able to confirm availability, notify customers of issues, and make sure the pickup time on their website matches the actual store hours.

They took my car for consignment and instead posted many photos of 5 people sitting on the hood of…read moremy car at once with the doors up and photos of my car in drift circles in an empty parking lot with captions of how their business "made it". After I messaged the boss he got very defensive and said he has lots of expensive cars and didn't need mine. So I went and took my car back

Always Rejoice Auto Rental

Always Rejoice Auto Rental

1.6
(7 reviews)

I have no stake in making up a review. Honestly I wish I never had to review your business, but…read moreunfortunately I have to warn others of business like this. Check the reviews on google and from other reviewers on Yelp (but beware of the ones penned by the owner himself smh). The experience of absolutely horrible customer service is consistent. I recommend the owner to reflect on his mode of conducting business before pointing fingers at customers. Whereas the owner has no evidence that my review is not real, I have a screenshot of his review of his own company, in which he fabricated an entire story of how he had been involved in a car accident and his business helped him to resolve the issue efficiently. You can check the review yourself by clicking into the profile of David L.. I think the fact that the owner is desperate enough to fabricate consumer reviews says a lot about the business by itself. Yelp does not require registration with real name, so of course you don't have a record of my username. Why should I risk further dealing with this business after my horrible experience with it?

Good price and service, the Toyota car was around 65 dollars per day, and the Mercedes was 115…read moredollars per day. Nice service the car rental guy gave me a ride to IHOP for breakfast after I returned the car. Thanks! (加上這裡講中文) Update: unfortunately, they recently closed down, maybe for renovations?

Wecare - carrental - Updated July 2026

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