I wish I could give this place zero stars. I am absolutely appalled by this business...Never in my life have I ever experienced such shockingly terrible customer service...my fiance & I went in for a consultation for our wedding flowers. It was a smaller sized order (about $400.) We asked if we could pay extra to have the order delivered. They agreed & said that it would be delivered 1 hour prior to the wedding. Because we did not want to cut the timing so close, we asked if it could possibly be delivered any earlier. We were told "no offense" but because our order was small and they have more important, bigger & expensive weddings, that those would be a priority over ours, so they could not deliver ours any earlier...(yes, I'm serious, she actually said that!) I was a little taken aback by this response & thought it was a little rude to say to a customer but we were understanding about it & said ok. We were concerned about the flowers not arriving on time but when the woman promised it would be fine, we said ok & dropped it. We then went on to discuss all of the other details of the order. At the end she handed us the contract to sign but when we reviewed it we noticed that they do not give any sort of guarantee for their work. Their contract states that if the flowers are not delivered on time for the wedding or are missing parts of the order, they are not responsible and we will not be given a refund.
When my fiance asked her for clarification on this policy, she just said not to worry about it... My fiance joked a little about this & the girl laughed with him, then told us she would be right back. She was gone for a moment & then she came back with the female owner (wife of Robert. I believe her name is Shawna, I think)
This owner then proceeded to tell us that since we expressed concerned about our order arriving on time & it's such a small order, it is not worth their time. (I'm not exaggerating, this is actually what she said!) She said that she did not want to do our flowers because if they are not delivered on time we will probably give them a bad yelp review or something & that will hurt their reputation...(As far as this goes, first of all, um...duh! Obviously if someone's flowers are not delivered in time for their wedding any normal person would rightfully be upset and would obviously leave a bad review! Secondly, If you are worried about getting a bad review, I'd think you wouldn't treat a customer like this!!!)
I very politely tried to tell her that she must have misunderstood, that we only brought up our concern over the delivery in the very beginning of the meeting & then dropped it and that in the end we were simply asking about their policies, (as any responsible person signing a contract should.) She claimed that she heard us bring up our concern "every 5 minutes" throughout the hour we were there, which was a BOLD-FACED LIE! We absolutely did not bring it up other than the short discussion at the beginning of the conversation! After hearing this, we were no longer comfortable giving this place our business or trusting them with our wedding. We were literally shocked & dismayed by this situation...Obviously they did not want to do our flowers because (as the girl also mentioned during the consultation,) our wedding is during a peak wedding time and they did not want to waste time delivering such a small order, which could get in the way of the "bigger, more expensive weddings." So disgusting...
I literally left this place in tears...I have never in my life been spoken to or treated like this...These people obviously have no clue what decent customer service is & should not be running a customer service based business. Apparently they think that because they have cheap prices & value quantity over quality, they can treat people like crap. It's extremely unfortunate & I am so disappointed in this business & in the owners as human beings.
I am the type of person that tries to give people the benefit of the doubt & always tries to believe the best in people but I am having a very hard time doing that in this situation. The way we were treated was absolutely unacceptable.
My fiance owns his own business & I work in customer service as well & we would NEVER treat a customer like this, no matter what! read more