Do you love your eye support team? Well, I do for three reasons. (1) Medical staff are AMAZING…read more(smart, kind, efficient, & clearly love their workplace). (2) One-stop for all (contacts, glasses, exams). (3) Location in Benbrook is super close to I-20 at Granbury (I-377) with lots of parking. (4) Waiting room always has good tv shows playing or you can just pre-shop for frames or sunglasses while you wait. BONUS: The experience is so great that you look forward to it, & who can say that about medical visits :-)

My last eye exam/glasses purchase in Granbury was a disaster, very frustrating, and a motivation to…read morefind somewhere else. I looked at Benbrook/Fort Worth reviews and found De Grasse & Ratliff Eye Center - what a blessing! Everyone I encountered at De Grasse & Ratliff Eye Center was pleasant, assistive, and professional. My optometrist was Dr. Chad Carter. He took his time with me and was careful and thorough during the examination. He recommended and used lenses to demonstrate how the changes would impact my vision quality. While waiting to see Dr. Carter, I decided to review their extensive selection of frames. Mandy Roger-Gay, a Lead Optician, introduced herself and assisted me in finding frame options. My choices were made with her assistance before the exam (I knew I would need new frames as mine had broken). I have worn prescription eyewear for almost 60 years, since second grade. I have never had a more thorough and informative eye exam than the one conducted by Dr. Carter. I have never enjoyed more assistance and courteous service than Mandy's. Mandy took her time to measure for bi-focal lines carefully and made beneficial suggestions to ensure my new eyewear would provide me with the support I need to live and work with good eyesight. I am delighted I chose to drive the thirty miles to experience this level of friendly and professional service. I highly recommend De Grasse & Ratliff Eye Center, Dr. Chad Carter, and Mandy Roger-Gay for your optical needs.

If I could give more than five stars, I would…read more I recently brought my uncle, who suffers from macular degeneration, to Pack Optical, and the level of care we received was truly exceptional. Dr. Alisha Poonawala and her entire staff took the time to patiently educate my uncle about his condition, explain what was happening with his vision, and recommend a supplement that could help support his eye health. What stood out most wasn't just their expertise--it was their compassion. They never made us feel rushed, answered every question with patience, and treated my uncle with genuine kindness and dignity. We left feeling informed, hopeful, and incredibly grateful. It's rare to experience this level of personalized care and attention in healthcare today, and Dr. Poonawala is a wonderful example of what every healthcare professional should strive to be. Thank you, Dr. Poonawala and the entire Pack Optical team, for making such a meaningful difference in our lives. We couldn't recommend you more highly.

Individualized wonderful customer service and friendly atmosphere. My wife is very happy with her…read morenew glasses.

I would not recommend this office due to the negligence I experienced by one of their doctors. I…read morewent in because they were a referral from my insurance company and nearby. Once there, they initially seemed like good people and their office is very nice. The bill, however, was exceptional. I brought my own frames, yet they still charged me $355 and billed my insurance for an additional $1200. The doctor and staff knew that I was moving out of state and would be leaving as soon as I got my new lenses in. Chaos came when I went to pick them up and could see nothing and got an instant headache. It ended up that the doctor decided that myself, my former eye surgeon, and about 10 prior optometrists were fools and that she was special and knew more than anyone. Without my consent, and to my extreme surprise, she had completely changed the prescription to something unusable and unhelpful. Try as I might, I could not get their office to fix the prescription to what she had stated when I agreed to the script and paid them. Now, close to a year later, I have no usable glasses unless I use my old pair from a decade ago. However, they do not have the presbyopia script so I have to constantly switch back and forth between my old glasses and my readers. This was all a direct result of the doctor having a seeming God complex and being unwilling to behave as a professional or decent human. In addition to her creating considerable harm in my life, I consider them to have stolen my money as I would never have paid for new lenses that I knew were such an opposite prescription of my eyes needs. I did speak with their office again recently about the matter and they were of no help. The doctor should lose her license for such unethical and unprofessional behavior.

Awesome customer service on both the optometrist side and prescription fill side. Caring people who…read morewant to ensure your eyesight is their first priority. Will be returning and moving family to this location

I had gotten a new glasses prescription from Dr Le about 2 months ago and the new glasses were not…read moreworking for me with blurred close up vision on screens. I originally took them back to LensCrafters and they redid them but still no change, so I took the glasses to Dr Le and he retested me and said that was the same so he examined the lenses and found them to be way off. He made a detailed note and then walked me over next door to LensCrafters and explained to them in detail how messed up the lenses were and what was wrong and needed to be fixed. LensCrafters did the right thing and remeasured me and are making new glasses at no charge. Thank you Dr. Le.

Perfect office experience. Dr. Le is the best! Staff is awesome. They time appointments perfectly…read more Only downside is that they are in Ridgemar Mall...a ghost of what it used to be.

just now NEW…read more Dr. Le is awesome! He is knowledgeable, attentive, answers all of your questions, and he is super personable. All of his staff is great as well!

HIghly recommend this office for eye care. They do an amazing job. Dr. Le is incredible and the…read morestaff are friendly and very impressive.

I was greeted upon my arrival to my appointment, check in was easy, didn't wait long before I was…read morecalled in for screening. The staff was very professional, concise in instruction and explanation. My next examination will be at Fort Worth Eye Associates

Excellent service the Dr super nice and very knowledgeable and clear about my health…read more Ty e staff is also very nice and welcoming I totally recommend

They were so nice! And I was actually shown how to get both contacts in!! Dr. Hoang was very…read moreknowledgeable and helpful! Everyone was super friendly!

The only positive aspects of this place are the friendly receptionists and the helpful optometrist…read more However, my overall experience has been extremely disappointing. I won't name names, but the eyewear ordering process has been a complete disaster. I ordered new lenses for my existing frames, and here's what happened: 1. The lenses didn't fit my frames, even though I left them there. I waited two weeks for a reorder. 2. The reordered lenses arrived, but they were not the transitions I had requested. Another reorder, another two-week wait. 3. When the lenses finally arrived, they had been shaved down too much and didn't fit properly--yet another reorder and another two-week wait. To make matters worse, I later found out they had actually received the lenses on March 10th, but no one informed me. It was only when I followed up on March 19th that they finally located them. Throughout this ordeal, there were no updates or follow-ups. After this experience, I'll be taking my business elsewhere--I've heard great things about Costco.

Dr. Bass is an amazing eye doctor. I need special scleral contacts due to keratoconus. I had…read morebeen to 3 other eye doctors, one of them a keratoconus specialist, and I was never able to get lenses that were comfortable enough for me to wear more than a few hours. They either got foggy before lunch or actually hurt. I read about Dr. Bass on a Facebook keratoconus group and made an appointment. I am so glad I did. He and his staff are so nice. He tried some tester lenses on me in his office and found the right fit for me. When the lenses with my prescription came they were great, but Dr Bass thought he could get them better, and he did. I can wear my new lenses all day long with no fogging and no pain and I can see so much better than I could with my glasses. If you need a new eye doctor definitely give Dr. Bass a try.

WARNING! These are…read morethe facts: I just walked out of an appointment. They claimed they took my insurance; I made an appointment. Arranged to take time off work to come here. I arrive and they tell me that I have to pay a $39 fee for some random eye scan technology. AND it is not covered by insurance. They will not take no for an answer. I read the paperwork, and it said it was required. They said the Dr will not see you unless you agree and get the scan. So, I left. Those were the facts. This is not an opinion. This is what literally happened to me. The following is my opinion based on consumer protection, patient care and ethical principles: This is the issue: They wait until you are there to tell you. This was not told to me on the phone when I made the appt. They could have told me it was required. But they prey on people who, like me, took time off of work so the people feel desperate. Very predatory. I have paid my eye insurance money so that I can get a visit there for no charge. That was what the agreement with the provider and the insurance company was. In my life, I have never had this eye scan done. I don't care if the "dr" thinks it's great. It's an attempt to open your wallet. I have had it offered by other optometrists and it is always OPTIONAL. In fact, Eyeworks, down Hulen, offers this scan for the same price but it is OPTIONAL. NOT REQUIRED. This is the age of surcharges, fees, taxes and tips. DO NOT GO HERE. There are plenty of other optometrists in Fort Worth that do not attempt to tack on last minute charges. Oh! Also, while I was in the facility, the people locked the door. Maybe for safety? However, this is against OSHA law and against fire code. Please consider that as well. If the place catches on fire, you are locked in.