Happened 2 weeks ago. Wrote email to customercare@totalwine.com that is explaining the matter but…read moredid not get response back in 2 weeks, so i am writing here now. We experienced older lady was so rude. ID CHECK acceptable 24 hour ban- I DID NOT understand So, my boyfriend and I were at the Fairfax Total Wine location, trying to buy a bottle of wine. He was the one paying, and he showed his ID. The cashier asked mine, but mine was in the car. The cashier said they need to check everyone's ID. We completely understood.When a group of people purchase, they have to present their ID. It is the store policy that applies to all states. Truly UNDERSTANDABLE. We said we'll go grab my ID from the car, and we'll be back in 2 minutes." The store was not even busy at the time; there were only two of us, and maybe there were two more people, including her. But then the lady at the counter said something that totally threw me off - she goes, "No, NOW I CAN'T SELL IT to you for 24 HOURS." She explained it was some POLICY that if anyone doesn't have their ID, EVEN IF WE GO AND GET IT, they won't sell us alcohol for a whole day. I said okay, I'll wait outside so he can get in and collect them again." But she refused to sell it to my partner and we felt like we'd been blacklisted from the store for the entire day. We asked to see the policy but no response. WHY make us wait 24 hours for something that could've been fixed in five minutes? The entire thing felt completely unnecessary. I was just standing there, totally shocked. I've never heard of any rule like that in any store! It's not like we were trying to SNEAK AROUND WITHOUT SHOWING ID. I know there are laws around alcohol sales, and stores have to be strict, but is this 24-hour thing really a Total Wine policy? Or was she just making it up because she didn't want to deal with us? I've never run into something like this before. PS: We did not argue with the group ID check policy, but 24 hour store ban.

We shop here frequently and love the selection of wines & beers. You can find varietals from all…read moreover the world and they have a great selection of accessories too, including seasonal items. I went here to get some Rosé wine for our beach trip; a case to be exact and FYI you get 10% off if you purchase a case! I knew exactly what I wanted but immediately after I entered he store, I was greeted by a lovely gentleman with a delightful British accent. He was so charming, pleasant, and attentive. He found my wine right away, got my case for me and we had a fabulous discussion about Rosé. It doesn't get any better than that! Merci beaucoup!

I was gifted a Groupon voucher to this shop, and while I'm not much of a wine drinker, I was…read moreexcited to stop by when I learned they carry a large selection of other types of drinks, snacks, and specialty cheeses. My husband and I honestly took forever browsing and reading labels. The store manager was incredibly patient with us, even though we probably stayed way too long talking about the cheeses we wanted to try and reading through their recommended pairings pamphlet. She was so knowledgeable and helpful with all of our questions, and even mentioned that they could specialty order anything that might be out of stock for us. Because you can buy their cheese by the 1/4lb, we ended up mixing and matching a selection of five different cheeses and a few cured meats to sample. Everything was absolutely delicious, and they have some really unique flavors available. The wild ramp alpine cheddar was so different to anything I had before, and the truffle manchego cheese was completely packed with so much truffle. The shop is currently celebrating their 10 year anniversary, and I can absolutely see why. Between the incredibly friendly, helpful service and a thoughtfully curated selection of artisanal goods, it's no surprise this business is thriving. This will definitely be my new go-to spot for gifts!

Always amazing. They stock my favorite Maine beer company beers and many more in the refrigerated…read moresection. Even some cold wines. I go in here asking, "I'm making smoked salmon tonight with mustard sauce and would like a white" and am greeted with lived through suggestions that money just can't buy. Went in here tonight and one of the newer guys was working, cool guy. Told him my boyfriend was making Vietnamese beef stew and he suggested the perfect pairing. So grateful I went here beforehand and had an impressive, beautiful, delicious wine to indulge and relate over. Always recommending coming here. Tasting every Saturday night. Inexpensive, wine of good value. And good company. Always greeted with kindness and warmth. What more could you ask for?

Great selection of beer from around the world! Friendly staff! Reasonable prices! Mom and pop feel.read more

The shop has all the goodies and people that work there really understand beer, if you're looking…read morefor advice on which direction to go in. Would highly recommend this little local bottle shop to anyone in town.

We didn't eat anything but hubs enjoyed the beers and I enjoyed that they had a non-alcoholic…read moreslushy as well as an alcoholic one for those who partake! Service was nice and the lady behind the counter was helpful with beer suggestions for the flight based on the beer likes. Inside there is plenty of tables and even a few tables out front. Nice brewery right in Fairfax and the food did smell good!

Love the name of the place. They fully embrace the squirrel as their spirit animal as the place is…read morefully decorated with them. They carry their own beer but also guest taps. I had a flight of their own beers and they were all delicious and refreshing. The restaurant is chill with TVs and arcade games for you to enjoy. Definitely come check them on Wednesdays when its $6 pints with $6 wings!

Ok experience. We stopped here for lunch and a drink on a weekday. It was a little past their…read moreopening hours (based off their page). We tried to go in but the doors were locked. We stood out there for a few mins and then a guy opened the door saying "we're open". Hello to you too sir. It was awkward after that. The guy was not personable or welcoming. They had menus for a Mexican place that delivered, service was quick with that and food was tasty, servings big. I ordered an IPA but really didn't want to ask any questions with the guy who told us the place was open.

Dropped by Settle Down Easy on a Saturday around 3 PM because I had some money left over on a gift…read morecard I was given. The environment was an open industrial space with a low-key vibe (at least at this time). A handful of regulars were posted up at the bar. They had sports on the TVs in front and on the big screen in the back. There's a stack of board games in the corner. For the couple times I've been here, the bartender has always been very informative, walking me through the beers on tap without my asking. The beer list is solid, and I had to try the Raspberry Beret imperial stout - the flavor was unique and the raspberry very notable. If you're feeling brave, ask about the Sweet Scoville Sting. Seriously spicy, so make sure you taste it before committing. Beyond beer, there's wine, ready-to-drink margaritas and cocktails, and a robust food menu so something for everyone.

Always an amazing beer selection, and excellent food! We like to bring our growler there to get…read morefilled.

There's a good selection of beers and wines here. I came for their happy hour deal which runs…read moreMonday-Friday from 4-6pm. It wasn't crowded when I arrived around 5pm but was getting packed towards 7pm. Servers were still attentive to us though. I liked their cocktails. Their chicken sliders were also crispy and had a decent amount of chicken contained in it. However, their chicken sliders weren't very flavorful. I was hoping for a sauce that has more of a kick.

Chain Bridge Cellars is such a gem in the area! I love that they host free tastings every Friday…read moreand Saturday - it's a fun, low-key way to try new wines and discover bottles I might not normally pick up. The staff is super knowledgeable without being pushy, and they always have great recommendations at different price points. The shop itself is well-organized and welcoming, with a nice selection. I highly recommend stopping by on a Friday or Saturday to check out the tasting - it makes it easy to try something new and figure out what you'll actually enjoy drinking at home and they set up so it's easy for you to pick up a bottle you enjoyed!

We chose Chain Bridge Cellars to supply our wine for our 40th Wedding Anniversary Party and they…read moredid an amazing job! Doug H., the owner, recommended a white wine and a red wine-- Qupe - Chardonnay Santa Maria Valley Y Block 2022 from California for the white wine and Andrew Murray Tous Les Jours Syrah 2022 for the red wine. Both were very popular with our guests. Chain Bridge Cellars delivered three cases of each wine to our event space, and the white wine had already been chilled. Doug's expertise throughout was invaluable. He is friendly and professional, and we enthusiastically endorse using Chain Bridge Cellars for any event, whether dinner for four or dinner for 92.

Not a memorable spot. Also terrible service from the kitchen! I ordered a mushroom pizza and it…read morecame 30 minutes after everyone else at the table had received their food and eaten. After they brought out the pizza, just heard some guy in the back saying "I hate mushrooms, I really hate mushrooms." Ok sorry bro-don't worry we won't back!

Came to Ornery for pizza and beer and was surprised by how large this new location is. It was cold…read moreand spacious and you could sit by the bar, by the window, or near the brewing area. Service was great. We were satisfied. The food menu looked so good we even deviated from just pizza and went for the smoked trout dip (a rare find in these parts!) So worth it. Would come back just for this. The pizza was good as well. It was so cold that the pizzas unfortunately cooled down very quickly. I think they would benefit from using cast iron pans instead of just plastic black pans. But other than that I thought the mediterranean mushroom pizza was one of the best mushroom pizzas i've ever had! The mushrooms were pre-marinated and that's a difference you can taste!

Eh. I've been in here about 10 times and the service varies considerably. At times I've been…read moretreated well and people have helped me choose a wine for the occasion, explaining the difference between wines. However, on about 50% of my visits I have been either ignored completely, treated rather rudely, or some combination. This doesn't seem to be based on how busy the store is- I've really only ever had one or two other customers in there at the same time I was in. I have no idea why, unless it is the difference in my apparel (work vs. casual). I left the other day knowing I won't be back. I can get good wine elsewhere without leaving feeling badly about the interaction. Too bad.

A year after my review, I was contacted by the owner of the shop. He wanted to apologize for giving…read moreme the Drumheller Chardonnay bottles with messed up labels. He offered me a bottle of the same wine as an apology. So I went and picked it up. I also met the owner Mr. Rande Jenus and he was very apologetic for what happened. Although I had almost forgotten about it, I was happy that Wine Cabinet whose first impressions on the phone, of the wine tasting lady, were very good, gave me another good one by showing a nice gesture. It is after all, "Better late than never."

You ever have a good experience at a place that you assume doesn't have many reviews because it's…read morenot a restaurant? Thought I was doing this store a favor but I come onto Yelp and it appears I am not the only one who has had exceptional service here! Every. Single. Staff. Member. Was. Excited. And. Happy. To. Be. There. Idk about y'all, but when I step into any establishment and a staff member is just plain excited and energetic and happy, you immediately feel the same. Every staff member my friend and I asked questions to were eager to help us and bounced us off to a more informative staff member when we asked about certain wines. I wish I had gotten everyone's names, but David was the one we bothered the most haha. He was soooo helpful and incredibly knowledgeable and I appreciated his time and patience with us. After we checked out he even caught up to us outside and asked if we needed help loading the car! That was such a nice gesture and definitely not expected! I just moved to the area so it was such a pleasant experience and knowing my new local Total Wine has such great people in it makes me all the more excited to go there!

Walked in to pick up an order, I guess I interrupted a hot session of tea spilling because I didn't…read moreget so much as an acknowledgment or eye contact from the 2 standing at the front for a bit. Was told to go to another register and press a button. Eventually an older lady with blonde hair came out asking where are 2 other employees (guessing they weren't doing what they were supposed to either) Before finally acknowledging me. My problem wasn't what she asked, more specifically the condescending tone in which she spoke to me. So to say I won't be back, and understatement. Learn to treat the people that walk thru your doors as if you actually want them there.