The financial staff was rude and not communicable. They asked me to pay $300 for x-ray by credit card upfront, saying it was not covered by my insurance. Then they claim the x-ray to my insurance and got paid!! I only found this in next year when checking my dental benefit. When I argued with the financial staff they were rude and refused to correct. When I checked the other clinic, the price was much better and transparent. Don't waste your money and time dealing with their rude and arrogant financial staffs, go for a different doctor! read more

Dr Guo and his staff are all very professional, knowledgeable, and caring! Dr Guo did an excellent job of explaining everything to me, and his surgery on my lip was a short and easy procedure. I definitely would recommend his clinic! read more

I saw Dr Guo for Botox injection in to my Masseter muscle for extreme jaw clenching. I drove all the way from Bellevue to Northgate office only to find that the Botox wasn't there. Had to reschedule for almost 2 weeks out. I asked him for less Botox because I was worried about the side effects. He said no, he had to use the whole vile (100 units) He couldn't waste any. I am left almost totally unable to chew solid food. I'm on smoothies & soft food. I called to ask him & he said this is normal. This was never explained to me. I should not have been given the entire 100 units. I now how to wait months for it to wear off. read more

I was referred to Dr. Guo by my dentist for wisdom teeth removal. Prior to my first visit, I was nervous having heard about people who had bad experiences with their wisdom teeth removal. However, I must say that my experience with Dr. Guo was very smooth and painless from the beginning to the end. The staff were very patient in explaining everything to me including how much fees my insurance covered and what the procedure looked like in details. Dr. Guo's friendliness also made the entire process very relaxing. The actual surgery itself was quick (because you are put to sleep) and painless, as well as the recovery. I never imagined an easier and faster surgery and recovery process for wisdom teeth removal and I cannot recommend Dr. Go and his staff enough for anyone looking for a smooth experience. read more

I normally don't remark good or bad about businesses or doctors, but I was so pleased and impressed with doctor Guo and his and staff They went above and beyond to help me from start to finish. I was having a horrible time and was referred to Dr. Guo.I was very grateful, He was an excellent surgeon and he made me feel very comfortable, he was professional, but caring and kind and made me feel at ease! He explained the process to me and what to expect. He and his staff took such wonderful care of me and they followed up with me to the end. The office was sanitary and clean and in my experience I would highly recommend anyone to Dr.Guo with his sweet smile and caring ways. Easy to find his office, easy parking and over all a great experience. This was just a bonus on top of a great doctor. Thanks Dr. Guo and staff. Cindy Anderson Seattle read more

Great doctor and staff. I had a toothache recently, and it is my wisdom tooth. So I made appointment with doctor Guo. In the visit, My wisdom teeth came out in like 15 minutes. The whole visit is very smooth and comfortable. This office is highly recommended for anyone. read more

My son had his wisdom teeth done back in Aug 2021. They help him out tru process'd and treatment went well. We paid too much up front so they sent as a check. Good service and happy with the staff that help him out. read more

My husband had a last minute appointment with Dr. Wei Guo to pull out one tooth. Dr. Wei Guo is very good and professional. He did a wonderful job and the overall experience is very pleasant. Thank you, Dr. Wei Guo! read more

I was treated horribly by their staff and then told I needed to pay $3800 UP FRONT for a biopsy. Was able to find another provider that will do it for much less. Wasted half my day, didn't eat for 8 hours and had to have a driver take the day off all for nothing because they were not transparent up front. Trust me, don't waste your time. read more

I don't understand why everybody is complaining? Staff was super kind and Dr. Guo performed a perfect wisdom tooth extraction on me. He left me in almost no pain. Everything about this place is good, disregard all previous reviews. Dr. Guo knows how to take care of you! read more

we have visited twice with this Doctor for Implant in teeth. Dr Wei Gao is very good and knowledgeable. We are happy with his expertise.- A & A Shah read more

Unprofessional front desk treatment. The office staff is rude, they lie when they don't follow through with their jobs. This doctor has an unprofessional arrogance that makes the entire experience very uncomfortable. I would never recommend this surgeon to anyone. read more

This office scared me. Guo was referred after an exam with an endodontist who said that a root canal was not enough for my situation . I would need an extraction, a bone graft and sinus lift to fix my problem. Went into my appt with Guo, he was unable to load my ct scan on his machine in the examining room so he turned to look in my mouth and he said, "Yes, we will have to remove the tooth." I asked, "Anything else?" He said, "No, once we get the tooth out then we will evaluate." I asked him a couple other questions to which he gave some kind of "confuscian type wiseman answer". I said ok. The nurse said please see their receptionist on the way out. I did and she was ready to make an appt but I said, "Not at this time". She claimed that I needed to because Guo is at more than one office. She was a bit pushy so I made the appt realizing I would cancel it when I got home. So, that is what I did. I canceled the appt. Two days before the appt the Guo office called to remind me of the appt. I said it was canceled. The day of the appt they called again and said they were waiting for me and asked if I was on my way. I said no, the appt was canceled twice now. So, I get a bill for the exam 7 months later. I called and asked how can you bill me for this when the doctor never saw a scan or took his own scan to see what was going on in my mouth. He only looked in my mouth - my problems can not be seen by the naked eye and the tooth was perfectly healthy as far as he could see. They said that they could bill because he simply looked in my mouth. I told them that if I pay this bill then I will be sure to write a review of my experience. I visited a reputable oral surgery office in Federal Way shortly after and it was a completely different and patient centered experience. They were able to view my ct scan that I provided and they took one of their own. I have since had the work done and am completely happy with the complete experience. I don't know how this Doctor Guo stays in business. read more

If there was negative 5 stars I would pick that option!!! This clinic is the absolute worse place I've ever encountered!!!! My niece was scheduled 6 MONTHS AGO for her wisdom teeth to get extracted and we come a hour early to the appointment. To our lovely surprise the doctor decided to CANCEL her APPOINTMENT!!!!!! To that the lovely receptionist MELISSA tried to BS her way out of the situation saying she tried contacting my sister that they cancelled the appointment due to this POS Doctor taking off on vacation for Memorial Day last minute To that she gave hella attitude in attempt to make herself look like she wasn't in the wrong, btw the whole conversation with this worthless receptionist was held in their hallway THRU A CELLPHONE BECAUSE SHE COULDN'T TELL US WHAT HAPPENED TO OUR FACE!!!! F**K THIS PLACE! read more

I was referred to an oral surgeon to get my wisdom teeth pulled after I had some pain and swelling in my gum around the area where my bottom wisdom teeth were coming in but barely showing. I knew I had to take care of this before another week went by so I called and spoke to someone who asked me about insurance, my schedule and how'd fast what location and before I know it I was connected with someone at this office. I was scheduled and set for my surgery. I was called the same day and told what I would expect to pay on my visit and to prepare to have a driver. When I got there I quickly had xrays the consultation with instructions of what to do after surgery and then followed up with the surgery. The surgery was fast and I fully understood what I had to do until my follow up. I didn't feel pain or fear and recovered with in the week. I don't know why I was so scared, I recommend this office for covering the details before you show up and further more before the surgery, I was worried about what I would hear during surgery and they were able to play good music for me to distract myself. read more

I am baffled by the comments in the negative reviews for Dr Guo and his staff. I have seen Dr Guo multiple times over the last 5 years. I all situations they have all been kind, compassionate and responsive to my needs. there have been a couple of communication issues (one on billing, one on rescheduling of an appointment), but have always been resolved. Dr. Guo has always given time to listen to my concerns for both wife and me (both extractions and implants), and address any further concerns we might have; even to the point of not recommending my wife have upper implant because of concerns with her sinus cavities and remodeling upper jaw. The assistants and front office staff are polite, professional and always friendly. I can not say enough about Dr Guo, and the services of his office! R Winter read more

Called to cancel an appointment and was told would be accessed a $50 fee if not cancelled within 3 business days. I don't recall being told that. Perhaps they should send an email stating all the things they tell you over the phone. Perhaps it's a way to rack up some money. Anyhow, I stated I was never told about a fee as my son gets stomach aches often and sometimes have to cancel appointments so I usually make note of things like cancellation fees. If I was really told or not the receptionist was very rude so I asked to speak with a supervisor and was told she wasn't in today and I asked when she would be in and was hung up on. I called back to ask and to also find out the name of the person I was speaking to which she was afraid to tell me and proceeded to tell me I was arguing with her when I said she didn't have to be rude. To represent a company in this way is poor service. I hope the actual service it not as poor as the customer service. We won't be finding out so good luck. read more

Dr. Christie preformed a 4 wisdom tooth extraction on my wife recently even though we were scheduled with Dr. Wei. He was very patient pre-surgery explaining the procedure and reassuring us of his experience. The staff was very knowledgeable about DHS insurance which can be difficult (impossible for Comfort Dental to comprehend). They were able to give us the sedation options with ease. I chose to spend an extra $200 to put my wife to sleep. (Mostly because of my anxiety) and of course for her comfort. It's been a week and all is well. FIVE STARS! read more

The staff was very friendly and nice. I went there to get my wisdom teeth removed, and they really made sure I was comfortable and relaxed. The procedure went well and it was a good in and out appointment. 10/10 recommend. read more

I was going to write a review on Dr. Guo because he had done a horrible job extracting my son's wisdom tooth. He may have fractured his jaw because my son had said Dr. Guo was yanking on it so hard and pounding on it even though he was supposed to be sedated???? I read the previous review and looked him up on department of health website. He did took out patient's wrong tooth!!! Oh my god, it was shocking and I don't know what to say..... read more

I needed 4 wisdom teeth pulled. I went in for a consultation and felt confident and comfortable that Dr. G would do a good job. about 2 week later, procedure done, Everything went great. In and out in about an hour. Easy with insurance. The office was competent . read more

Dr. Guo is an amazing surgeon! I was riddled with fear that wisdom tooth extraction would hurt and I would have to miss work because of it. After my consolation that was completely put to rest though. Dr. Guo made my surgery so easy I not only felt little to no discomfort prior to the surgery but I was able to return to work almost immediately after. I would recommend Dr.Guo to anyone who has a fear of dentistry. 10/10 read more

A friend recommended me to visit when I had a toothache and gums were bleeding. The staff were very attentive and helpful with the entire process. The doctors were very experienced. Would recommend. read more

Dr. Wen Guo had pulled the wrong wisdon tooth on my friend. Dr. Guo was suppose to take out #17 but he took out #18 by error. He has such an arrogance on his demeanor that is very unsettling. They do lie all the time. Maybe because he seems to want to always make money in a hurry. Not actually care about the patient as a person. read more

I went to see Dr. Guo for my wisdom teeth extraction and he did an amazing job! I left with little to no pain and he was so friendly and assured me that he would take great care of me and he did. Super nice guy and he did a great job on taking out my wisdom teeth. I highly recommend going to see him. The front desk lady was not the nicest but I don't want that to reflect on the reason I am actually going there, to get my wisdom teeth out. All in all Dr. Guo is extremely friendly, intelligent and experienced so 5/5 stars. read more

Would absolutely NOT recommend this provider. We met with one of the doctors in the clinic, had lengthy discussion about the plan of care only to switch doctors on the day of surgery. Completely unacceptable. The front office staff doesn't have any professionalism and they are rude. read more

I would HIGHLY recommend finding a different oral surgeon. I have never encountered a staff so rude. Not only the Dr., but the entire staff! I mentioned my issues to a friend, who said she had a similar experience with them. I have told my dentist to stop referring patients to them and they said I was not the first person to complain to them about Dr. Guo's office. read more

I had all 4 of my wisdom teeth removed here and I couldn't have had a better experience, I had no swelling at all and no infections. I highly recommend Dr. Guo. read more

I took both my boys (ages 16 and 20) to Dr Guo for their wisdom teeth removal. Great communication and such a warm, friendly vibe in the office. Dr Guo was funny, friendly and both of my boys really felt at ease (as myself) once meeting with him. They both had all 4 wisdom teeth pulled. After the surgery both of my boys had completely different reactions and I didn't realize what I was in for doing them both at the same time. One was super chatting and hysterical while the other was asleep for some time. Once he woke up he wasn't very comfortable and scared and the office staff was attentive to every phone call and question I had. From pain levels and medications to suggestions on what foods to eat. 2 days later and they are still answering my questions to put this mommas heart at ease. Both boys are doing excellent and have nothing but great things to say about this experience. I highly recommend this Dr and office. I have one more child to go when he gets older and we will definitely be going to see Dr Guo again. Thank you all for everything!! you are amazing! read more

I am only giving this office one star because it's the lowest I can go. I recently came in for wisdom teeth removal. I was surprised by the abruptness of the way things were going, so I decided to ask more. The surgeon stated he wanted to do the surgery right then and there. I simply asked if wisdom teeth removal is always necessary. He replied with a very brief explanation and asked me if that was an adequate response. I was still unsure, and asked further. At this point, I could tell the doctor was growing impatient. He decided to tell me I lacked the four year education to question him. I personally believe that if a doctor will preform a procedure on me, I should have the right to fully understand why and how it will be done. Apparently, he had other beliefs. I asked if I could call a close family member to consult with, and he replied no. I finally decided I would go home and do more research first. The doctor decided to tell me I was a "courtesy case" and he probably would not have time for me again. He then proceeded to tell me "You can leave now" several times as I tried to explain my confusion and need for further information. I would suggest considering another oral surgeon if you expect common courtesy and respect from others. I have never had problems with my previous caretakers and hope I do not have another encounter like this. read more

In person, I came into the office 6 mos ago, with referral in hand, and scheduled to have all 4 wisdom teeth extracted for my daughter. Today, we showed up for the appointment and the doors are locked. Not only that, the receptionist Melissa, was sitting there munching on her salad completely ignoring me. I called the office number and she responds by saying the doctor left town early and they "tried" calling me to let me know but the number on file was not good. I asked when they attempted to call and what number they tried calling and she replied stating "we deleted the number unfortunately", mind you that they had the referral which I personally delivered with correct number. She would not open the door to speak with me personally!!!! My daughter was devastated and had not eaten for 7hours, anxious to have it all behind. They clearly do not care for their patients and their families so don't waste your time and add unnecessary stress. read more