I saw a very well-run organization. Asbury ran the kitchen with an obsessive focus on cleanliness…read moreand quality. The same seemed to go for other aspects of the place. Compared with their assisted living affiliate Beechwood, they were most definitely better-organized. From what I learned, it's very costly to live there. I probably wouldn't cough up the cash, but if this kind of place (for downsizing ambulatory seniors, who may or may not be on Yelp) is your bag, I'd feel pretty confident about the quality.

awesome place to work Evan and his boss and the rest of the kitchen staff makes you feel like part…read moreof the team right away very helpful non judgmental only thing I couldn't deal with was the biweekly pay but other than that I enjoyed that job

Its been a number if years but i have to say the aids and everyone did great with my mom. Dr Love…read more...great...Alonzo an aid incredible. PTs kind ...animals running around like home...a nice touch.

We had to place our mother at Beechwood Continuing Care 12/2019 and 3 months later the nation faced…read morethe unthinkable... The Covid-19 Pandemic. I will never forget the night on March 19, 2020. I had to say goodbye to my mother, who we saw & cared for Everyday. This was the Beginning of the End. Throughout the pandemic we FaceTimed. Then there were scheduled 1/2hr door visits. I wondered why the staff was bringing my mother to the door visit by wheelchair. My mother walked with her walker, she even got into my 3 row SUV. I insisted on seeing if my mother could walk, sadly she could not. Door visits and FaceTime calls were getting more difficult. I began to see the fast decline. My mother was constantly confined & isolated in her room (bc of positive Covid cases) with no stimulation or socialization. She never got Covid. By the time I finally got inside for an indoor visit she didn't know me. She knew we were her daughters because we had to tell her, but she didn't know our names. Then we were allowed 2 designated caregivers. By then, my mother barley opened her eyes. We took her on an out pass (which was difficult because she's now confined to a wheelchair) for a makeover. I took over doing all of her laundry again. Cleaned her room (it was awful), bought new bedding and tried to get things back to "our way". Eventually we had to start feeding her homemade meals that we brought each day. Then we began to purée her food because I noticed she was pocketing her food and struggled to swallow. Then I began to notice she couldn't drink out of a cup or through a straw. Beside myself, after a long weekend at Beechwood I made a call Monday morning reaching out for help to teach me ways to get my mother to drink. DID I MENTION THAT EVERY-TIME THERE WAS AN ISSUE IT TOOK US DAUGHTERS TO NOTICE, TO REPORT IT TO THE SOCIAL WORKER OR VISITING NURSE. So now I finally get a call after reaching out for help that my mother has aspirating pneumonia and a nodule on her lung (they scrambled and ran tests the day after I made the call). So now they finally tell me about "thickened liquids" which I never knew of. My mother should've been on the thickened liquids the day she went on puréed food. BEECHWOOD HAD DROPPED THE BALL SO MANY TIMES, ITS DISGUSTING! Now at least 31/2weeks go by and I hear from No One. I wanted to have my mother evaluated by hospice but was convinced by Rose the social worker that if I did that I would lose the visiting nurse from IH and that keeping her would be better at this point. So I listened. I filled in for my sister on Friday 4/30 (we went every night) because they have a "fill in" LPN from different floors because the full time day LPN and night LPN need time off so it was important to be at Beechwood especially those nights. My mother ate the puréed meal I prepared but I couldn't get her to drink my thickened liquids. I got her washed up and settled in. I expressed my concerns to the LPN on duty, my mothers breathing was like a loud rattle (I took a video and showed the LPN). I even asked to stay. She said "I got you, I'll look in on her" and then told me she got her to drink a bottle of water and glass of milk that day. I said no, no.... Thickened Liquids Only. The LPN indicated that it didn't say that on her care sheet, she even showed me, then she made notes. I left feeling uneasy. I called around 10:15 to check on my mother which I never had to do. The LPN said there are NO CONCERNS FOR BETTY, I gave her a glass of puréed OJ and put her to bed at 9:30 so there are NO CONCERNS. I received a phone call at 7:15AM telling me my mother passed away. The phone call that I made Friday night could've been handled so differently. All the LPN had to do was put me on hold to check in on my mom. They claim she died peacefully in her sleep. My struggled with her breathing, she was filled with fluid and she was all alone. I'm heartbroken DO NOT PUT YOUR LOVED ONE IN THIS FACILITY. All you get is lip service from everyone. The staff are lazy & incompetent. Okay

Emeritus is such a wonderful place. The staff is extremely friendly, warm and welcoming and the…read moregrounds are so clean. The rooms are modern and residents are allowed to have pets which is a nice plus. The food is delicious too. I would absolutely recommend people to this place.

Looks great, people were nice..... but!.... MY GRANNY fell down the stairs because they were to…read moreslippery. Did NOT like that and neither did she. Please get better janitors to dry the stairs. Extra: granny's wheelchair broke while she was in it.

Canterbury Woods in Williamsville is a CCRC and serves residents who are totally independent to…read morethose who need Assisted Living, Skilled Nursing or Memory Care. A person must be at least 62 to be accepted and must come in at the Independent level. There are several financial packages available. Whatever the rental cost of their apartment in Independent will be the same cost if the resident requires any of the other services as time goes on. In Independent Living, where I am most familiar, meals are provided in two fine restaurants and a cafe, and weekly cleaning is provided if you want it. Many people compare the living culture here with that of a cruise ship - there is access to a pool with a daily aqua aerobic class; yoga classes, balance and other exercise classes are available as well. There are also art classes; assorted classes in various topics by resident college professors; and to top is off there is a theater where professional and amateur performances are readily presented to the community and residents needn't even going outside. There is also a convenience store manned by volunteers and a Weekly Happy hour with music, wine and snacks. There is so much more! In my opinion after living here for eight years, I think it's a fine place to retire!

My mom has been at Amberleigh in Williamsville, NY for about 4 years now…read more The process of getting the apartment was quite painful as the salesperson at the time was not straight forward and honest with us. The executive director at the time was also pathetic and claimed she reprimanded the salesperson, but you know.... Very fortunately both these ladies were gone soon after mom moved in. I can only speak to the independent living side of the facility. If you are looking for a place for your parents, you are not going to find a better place than Amberleigh. The staff is amazing. I cannot say enough good things about them. Concerned, polite, always willing to be of help, patient, kind and truly have the best interests of the residents at heart. The place is well run and clean. They do their best to engage the residents in various activities, even in these covid times. They are always willing to help and respond quickly should there be a problem or if we need someone to check on mom. It is such a comfort knowing that people who truly care are looking after the residents. They all take their jobs seriously and seriously provide a high level of care to insure residents are safe and well looked after. Management is great and they don't tolerate employees who disrespect residents in any way. If you need a place for a relative or friend, go take a look. Our experience has been wonderful and I can't imagine mom living any place else.

Dear Sonida, I am writing this letter as my mother's power…read moreof attorney and healthcare proxy. I regret to inform you that I have deep concerns regarding my mother's care at The Amberleigh in Williamsville, New York. My mother was an independent living resident at The Amberleigh for a few years until she moved into an assisted living apartment on September 1, 2025. Prior to moving into the assisted living apartment, she received care from an independent contractor to the extent that she needed medication reminders due to memory issues from Alzheimer's, and, as time progressed, she needed help with showering and grooming as well. The additional level of help she was receiving is what led her family to the conclusion that she would be more appropriately served in an assisted living environment. However, the transition from one level was very awkward and lacked professionalism, and representatives at The Amberleigh did not follow appropriate intake procedure and ignored some state guidelines in the process. They even overcharged my mother for rent, and I had to take steps to recover the money. Since the move, my mother has not received the appropriate level of care to meet her needs and administrators at The Amberleigh have not made an adjustment to her care or even performed a follow-up assessment to evaluate her needs in the first place. To avoid writing a novel to explain events over time, I am simply going to list the primary points of my concerns and the concerns of my mother's family. 1. Management at The Amberleigh presented my mother with a contract for her apartment and accommodations in assisted living without first passing that contract along to me (her POA), or either of her two other sons, or her sister (her other healthcare proxy) in spite of the fact they new she had Alzheimer's (the entire reason we moved her to The Amberleigh in the first place was due to her Alzheimer's condition). She was not and is not in a state of mind where she can make these contract-related decisions. To be blunt, your managers at The Amberleigh had a cognitively impaired person sign off on a contract without representation present at the time of signing and without consulting any representation prior to that signing. 2. The Amberleigh did not obtain a written evaluation from my mother's physician as to the specifics of her health 30 days prior to admitting her to assisted living, and they have not obtained one since, which is what NYS regulations require. 3. The Amberleigh did not meet with family members prior to her move into assisted living to discuss my mother's health status and care needs. 4. The Director of Wellness, Michele Cinquino, did not perform a formal assessment of my mother until after she had already moved into her new apartment in assisted living. a. Neither I nor my Aunt, nor any other family member, signed off on the assessment because it was significantly inaccurate, and we asked for another, and the subsequent document presented to us was almost unchanged and still highly inaccurate. b. Michele has not followed up with our subsequent requests for a more accurate evaluation, and she has failed to produce the standard post-intake six-month follow-up evaluation (another violation of NYS regulations). c. My mother will have lived at The Amberleigh for a year at the end of this month without a subsequent formal assessment, and I never signed off on the first one. d. Formal requests through email for a follow-up assessment go unanswered and, consequently, my mother is living according to assisted living standards when she clearly needs enhanced assisted living care, but The Amberleigh will not address this issue. i. She is not receiving help with showering or grooming. ii. She is not receiving help with dressing. iii. She is not receiving help with toileting. iv. She is not receiving appropriate medical assistance consistently, even when The Amberleigh receives a script from my mother's physicians. v. When she is physically ill or requires medical attention, The Amberleigh does not contact family members, and we have found her on multiple occasions to be in need of immediate medical attention. 5. As a result of the poor care my mother has received, over the last several months the family has been pursuing other options at other institutions, and the administration at The Amberleigh has been less than helpful. 6. The Amberleigh has failed to respond to half a dozen attempts at contact by phone, email, and in writing by my mother's long-term care insurance company to connect to a claim and set up a payment plan. a. Consequently, my mother is paying for her stay at The Amberleigh out of her pocket, instead of through her long-term care provider. b. This is costing my mother and our family thousands of unnecessary dollars every single month. For all the reasons I have stated above, I am compelled to say that I have found The Amberleigh to be an ongoing nightmare for our family.

Total and complete disintegration of the Solstice staff overall this last year. Margaret in the…read moreoffice is as unprofessional as anyone I have ever met. The lone shining light in the entire place is Lydia and her team at IHC who are fantastic....But in the end we moved my father out due to the Solstice team failures!!!

This by far is one of the most spectacular senior living facilities I have ever toured. The…read moreresidents seem to be very happy and extremely friendly. The staff and management are top notch. Professional, inviting and very friendly. This is where you would like to see your parents live! The premises are beautifully manicured, the dining was impressive, the apartments are very clean, and the whole ambiance is on point.

The staff here are fantastic! They take great care of my grandma and seem to genuinely care about…read moreher. The rooms are very pleasant with great views of the trees. My grandma enjoys the activities and is happy.

I am writing this review on Jan 3, 2025 I share this because the negative reviews I see here are…read morefrom 2016-17. I will also say here that I do not work here nor have I ever worked here. Brompton Heights, in my opinion, is one of the best I have ever walked into. After 40 years as a professional in the medical field, I have seen many many things, both good and bad. I am especially keen to keep an eye out for things that aren't so good in the nursing home industry. My loved one's assisted living journey began at another local facility. Because of the less than good care that was received he moved to Brompton Heights. This is a decision our family will never regret. There was also never a day or even a moment when he or his family was not treated with respect and dignity. He was without a doubt, a member of the Brompton community. He sadly left us on 12/31/24 because of recurrent cancer while under Hospice care. My biggest concern and fear upon learning his cancer had returned was how his pain would be managed. I was truly scared of this unknown. I can now honestly say that there was never a time where his physical or emotional needs were not met within a short period of time I can only speak to the tremendous staff on the North unit but I have no doubt that the South unit demonstrates the same incredible quality of care. Every single person in every single department that met him treated him as he deserved to be treated, as someone who mattered. Almost every single time I walked into the facility I would see a staff member or two, or three gathered with a resident offering comfort and sharing a story or telling jokes I am grateful for the care that my loved one ( and my family members ) received during the time at Brompton. Thank you each and everyone one of you from the bottom of my heart.

This place is such an active environment. I was at the property for their Christmas party, and…read morethere was food, entertainment, crafts and families all over the place. Everyone, including the residents and staff, all had the biggest smiles on their faces.

The staff at this establishment is top notch! My grandpa is a resident here currently and each and…read moreevery caretaker treats him as if he is their own family. I am continuously impressed by their patience and compassion. I would recommend Wheatfield Commons to anyone with a loved one needing memory care.