This experience was one of the few times yelp failed me...somewhat. I only say somewhat because I never got to see the doctor. I'll try and be brief. I've been experiencing pain in my foot for some time now but had never been bad enough that I felt I should see a professional. Onto today. My day started in Sacramento where I was attending a business meeting. Today of all days, my foot was killin' me. I was scheduled to fly back late this afternoon. I found them on yelp and seeing Al the positive reviews, I made an appt online for tomorrow (3/27). Well my meeting ended ON TIME and I decided to get on standby for an earlier flight and high tailed it to the airport in the hopes I could make the earlier flight and be seen today (3/26). Everything worked out perfectly and I got to the airport quickly and made it in time to get on the earlier flight. Once I confirmed my place at the gate, I contacted them, informed them of the situation and asked if I could move my appointment to this afternoon. They were able to accommodate my request. I made it back in town, dropped off my travel items, and headed to their office. When I arrived, there were two women at the front desk. I don't exactly remember how the initial interaction went as I was a bit distracted by the pain I was in, but eventually I was told I'd need to fill out some paperwork. No problem. Typical for an initial visit. One of the women then tells me they'll need to make copies of my insurance card. I informed her I'd already provided that when I made my initial appointment online. The woman appeared to check something on her computer than informed me she didn't see that it had been submitted. FIRST RED FLAG! I then asked her for an email address so I could email the info. The other woman wrote it on the first page of the paperwork and handed it to me. I had a seat and began to fill out the paperwork. It was quite a bit to fill out, however I got through it and when I got to the final page, it was a document stating they wanted my credit card information to keep on file in case I had any co-pays. I approached the front desk and informed the women that I was not comfortable with my credit card information being kept on file and asked if I had to complete that form to be seen. She replied that it was and gave some explanation about it only being used if payment hadn't been rendered for services after two months had elapsed. I reiterated my discomfort with my credit card information being kept on file. I was told they'd check but that was typical policy.
Not long after that the woman returned and explained that they'd verified my coverage and I still had an outstanding deductible with my insurer and incorrectly explained that because I would still be responsible for 10% of the cost of the service(s), I'd have to leave my credit card information on file to be seen. RED FLAG #2 for not understanding that because I had not yet met my annual deductible, I would actually be responsible for 100% of the cost. At this point I was already irritated, in serious pain, and not feeling great at the customer service I was experiencing. Before I blew my top, I chose to ask for my paperwork back and informed them I would just go elsewhere. There was no attempt to accommodate me. The receptionist actually seemed annoyed at my response. I was then handed back my paperwork and allowed to walk out the door. By the way, most medical providers SALIVATE when they see what great insurance I have. They let a potential new customer walk out the door with no attempt to accommodate an issue that could have easily been resolved. HERE'S A NOVEL CONCEPT. How about requiring me to render payment up front before being seen??? Maybe they assumed from my appearance I couldn't pay the bill.
Anyway, found another doctor about an hour later who TOOK MY PAYMENT UP FRONT!!! Imagine that! I got to see a doctor, get my foot x-rayed and at least confirm my foot wasn't broken.
Check my profile. I rarely leave reviews on yelp. But given the lengths I went through to get there and being treated less than while in significant pain, I had to leave this review really just to get this off my chest so I wouldn't be up all night. I'm sure they are great doctors and have helped many people in the community, but not likely I'll return. read more