A friendly team of eye experts and their attention to detail make this shop a clear winner…read more Dr. Susel was thorough, thoughtful and highly professional, and her questions and recommendations reflected her knowledge and experience. She never seemed rushed, and I had her undivided attention throughout the careful examination. Jessica was fun to talk with as she helped me figure out my different lense options, and she was able to provide a wide range of upgrades and prices. Lenses were ready in less than a week. Appointment are easy to set up, though the clinic's popularity may require a 2-3 week wait.

Outstanding service by Jessica. The practice was sent an email to ask if they could take care of a…read morespecial brand & order as a commercial airline pilot.. Jessica called right away. They had the brand. The appointment was thorough & all questions asked. This is the best optometry service I have ever experienced- including the USAF.

Customer Service is first and foremost. I have been a customer for almost 20 years. I have never…read moreseen better than I do today! Thank you for the greatest care possible

I ordered a two pairs of glasses, one for reading, one for everything else. When I was chose them…read morethe male worker told me they'd be about $150 and $250. That sounded like a deal. When I picked them up they were $900+. He'd been talking about the frames NOT the frames and lenses, and without consulting me he had ordered the most expensive lenses. I was shocked. They had a responsibility to make sure I knew the prices, and had many opportunities to tell me. In addition they used the temples from my old glasses for the new pair. I'd left them behind because the bridge was broken and I thought they needed them to help pick out the next pair b/c I wanted the same frame. No one told me this either. I used to like this shop.

This place is awesome!!!! People are amazing, Doctor is incredible I'm just so lucky that I found…read morethem.

Panoptic is the only place I'll go for my eyes and only place I'll take my kids. Dr. Koon is very…read moreknowledgeable and her staff is super friendly. There's no gimics, no sales tactics and they stick to the facts. My son (7) doesn't mind going to the eye doctor now because she's so kid friendly.

Delightful customer service interactions with professional, yet down-to-earth staff, also stellar…read moreframe selection. They have the ability to cut lenses in-house, huge plus. It's always nice to be able to support local businesses that deserve it!

Super local businesses! Peter and Mary are extremely…read morehelpful! I broke my og frame, so calling everywhere to see if that could cut glass same day, I found this wonderful place. While waiting for them to cut lenses Peter gave great recommendations to a Nepalese joint! And then upon returning to pick up my eye ware I saw a pair of sunglasses and they were able to put my prescription in them. I can't wait to come back and try on the sunglasses when they're ready! The whole area is magical. From the pie joint to the eye glass joints!

Have been with them for awhile, had a great Doctor that's no longer there and there has been good…read moreand bad experiences. Towards the end when we left , Not So Good. Horrible communication by manager , lost glasses, husband's lenses cut wrong more than once to name a few. Dr Adair has done an Excellent job though throughout all his locations equipping with State of the Art equipment and cares about his business.

Thank you new Era Eyecare excellent staff very friendly and professional. Today I walked in with no…read moreappt. and they were so pleasant . I love my new glasses! Service 10 out 10 M. Haley

Not sure when exactly this location opened, but it's a welcome addition to the neighborhood. I…read morewasn't able to catch everyone's name, but literally every single person that I encountered here was so friendly. Dr. Jeremy Dunn is great - super engaging and conversational. He really made me feel both welcome and comfortable. It was so easy to sign up for an appointment online, and they were able to check my benefits and let me know whatever out of pocket costs I may have. I never felt as though they were trying to obnxiously upsell me on any products or services, which made my experience that much better. I can't recommend this place enough, and it's infinitely better than any other MyEyeDr locations I've visited in this area.

Had a wonderful experience working with Bianca, Manny, and Kevin (the manager) at this location…read more They each provided great input and suggestions while I debated on what frames to get. While my original frames didn't land up working out, Kevin was quick to assist me in exchanging it for a frame that was better suited for my face and high prescription. Every time my husband and I have come in, the staff has always been very welcoming and personable. Glad to have such a great staff so close by!

Last time when my glasses damaged, they too close to 3 months to repair and inspite of calling many…read moretimes they did not bother to answer properly or call back, very poor customer service. We decided as family, not go there again.

just now NEW…read more It takes a lot for a client of 3 years to leave a 1 star review. But we felt like Dr.Meera Sutaria was unprofessional, and not empathetic to the situation. Her employee got our order wrong...and as a result it took a month and a half to arrive. Instead of offering excellent customer service and overnighting us a few sample pairs of contacts to hold us over....she made us drive over an hour to pick them up (and we had to beg her to do that). She blamed 'supply chain issues' but when we asked for a tracking # or a screen shot of the order she said non were available. I really hate leaving 1 star reviews but as a person that runs small businesses as well, I think customers should know up front who they are dealing with. This business does not care about you as a customer, and will not make things right should they go wrong. They will blame everyone else, and make excuses. Take your hard earned money to someone that will care about you.

Allison Ashbeck is professional, thorough, and able to communicate easily concepts that can seem…read moreoverwhelming and complicated. The front office team is friendly and accommodating. If there were 6 stars, I would give them 6.

This review is a contemporaneous synopsis of my encounters with South River Eye Care…read more My first peripheral encounter with South River Eye Care was when the owner walked into my store (I work in the marine trades) on a boating issue. As I recall from several years ago she was a good customer and I helped her. She gave me her card. My eyeglass prescription has been very stable for decades and I'm careful so glasses last me a LONG time. Recently my arms have gotten shorter *grin* and my ophthalmologist recommended progressive lenses. I figured Transitions would be a good idea as well. Today (a Saturday in April '19) I walked into South River Eye Care in Edgewater MD with my new prescription. My wife was busy and I was out on other errands so I was without adult supervision. *grin* I told the optician who stepped up to help me what I thought I knew and what I thought I wanted. She very patiently helped me with a number of frame options and equally patiently took pictures of me in each for my wife to look at. She wrote all the options down and the front desk staff opened a file for me. So we would not have to start over when I came back. I'm impressed. Without vision insurance the prices are a bit attention getting but I truly feel you get what you pay for here. I expect to be back late in the week to finalize my order. A few days later I stopped by with my choices firm. Very helpful, good fitting, good measurements (Pd), and outstanding treatment. Just nice people. Seven to ten days to my new glasses and a 60 day window to order a backup pair with a steep discount. Out on a business trip when I got the call that my glasses were ready. Today I stopped by to pick them up. Great service again. Recognized and greeted at the desk, well fit, excellent advice for adjusting to my first pair of progressive lenses. I'm wearing them now. *grin* My wife is happy about how I look and I am happy about how I see. We'll be back for her new glasses in a few weeks. I have not had better service and a better product for glasses than from South River Eye Care. Tell 'em Dave on Auspicious sent you.