Sean was thorough and informative. I'm confident my mouse problem will be solved. The one thing I…read moreget nervous about is that Pest professionals, including Sean, seem to be less cautious with the poisons than I would be, letting bits of crumbs or dust go here and there. Though he did check with me about all the different locations he would leave bait. Having small children, I found myself revisiting all the spots we went and wiping the floor where I thought there was any residue. I acknowledge this is partially my own particular thing, but may be useful for readers to note.

Very personable and thorough and prompt. Highly recommend. Sean came within an hour of my call, and…read moreon the early side of what he had promised.

Had to get a quote for my work, they made the process super easy. When they came out to tour, they…read morewere super professional & detailed. They explained clear services. We are signing up!

Jen is great (kind, responsive, and customer service-oriented), and the technicians were awesome!…read moreThey got rid of my silverfish and spider issue with just 2 services. Their cost was also reasonable! I would recommend!

Ed responded very quickly to my post, worked with my schedule and was able to come out within a few…read moredays, and had a good understanding of the issues we were having. After the treatment he had a suggestion for how we could treat our yard ourselves as well. He followed up by phone and is polite and gregarious. Would gladly use his company again

I called this pest control that answered their phone, was professional and courteous. Although he…read moredoesn't handle squirrel removal he gave a solution that fixed the problem. He suggested having trees cut that allow roof access for squirrels then referred me to a company that removes squirrels. I set the appt fir tree trimming and squirrel removal. Although I didn't use his card meant if, and when I need pest control I will surely use him. His customer service and "communication skills" are unbeatable. If that's any indication of his work then he's the one to use. Thank you sir for your help. I added pics for other customers with the same issues. Call this company to determine what the critter is that does this.

I got very fast answer from Arterix, explaining the plan and payments for pest control. They…read morestarted next day with treatments.

I had wasps finding their into my house, i check reviews when I have to use a service an Arterix…read morehad shown good reviews so I scheduled an appt. I was very glad I did, Todd came out and he was wonderful to deal with, he explained everything, showed me how they were getting inside and worked his magic! They also come back in a couple of weeks for f/u, pricing was fair. I'm glad to say the reviews were certainly correct, and I would definitely use Arterix again.

My primary technician Derek is always wonderful to help with and through in his explanation of…read moreservice. I love that I can call them anytime there's an issue.

A manager from American Pest came out today and addressed the carpenter bee infestation. She…read moreopened the window and reached out to spray the bottom of the frame. It should not have been this difficult, but I am glad it has been resolved.

We called Montgomery Pest because of an urgent mouse problem that grew quickly. Mike came and…read morerescued us! He surveyed the house; told us likely entry areas, recommended a few changes (including a new garage door bottom to seal better than the old one), placed baits that worked (we had bought two different brands through Amazon - one was completely ignored by the rodents and the other was ineffective). Mike returned twice to make sure that the problem had been adequately addressed. It had thanks to him!

Always go with Montgomery when I have a pest issue. Mike came today and took care of a large nest…read moreof ground dwelling yellow jackets. They were a real hazard and had already attacked my wife while she was gardening. Mike did a great job as usual. PS Best price around!

My biggest recommendation: schedule Saturday service; and technicians are very variable: ask for a…read morerefund at the first sign your technician might be flaky. Two stars for awful service but willingness to refund my money. I made 4 appointments with Terminix: the first two were for the initial treatment and the latter two for followup. The first day, 12-5 pm time slot, the technician came, "knocked" (but didn't ring the doorbell), left a message on the door and left. I was home and didn't hear anything -- when I called the phone line, the customer service rep was nice, and when she got in touch with the manager & technician they promised he had knocked really hard. I rescheduled: The second appointment was for a Saturday: Newton was prompt, professional, and did a great job. He explained that he does a lot of the region on weekends (instead of the usual tech). I saw a few bugs still around and so made a followup appointment (for a Thursday, the usual tech) a few weeks later. When I called the morning of to verify the appointment, it had been moved to Friday without informing me! The customer service rep was very helpful and moved it back to Thursday (at 5). Late that afternoon, the technician called me to apologize, he had a meeting and wouldn't be making the appointment, which shouldn't have been able to be scheduled anyway. At this point, I was willing to give the company and the tech the benefit of the doubt, the excuses were plausible. I rescheduled the followup for the next week, Thursday 5-7pm. Confirmed the appointment the morning of. No show. No note, and no excuse. I called at 630, 645, 650, and after 7 to see if the appointment was still on (it was), if the technician could be reached (he couldn't). At 6.50 they tried to call the service manager (not available). The customer service reps were doing a great job, very polite, and making a valiant effort. One or two was clearly somewhat dismayed at the no-show and inability to reach anyone at the office. At 7:10 I decided he wasn't going to show. The rep told me messages had been left for the service manager, and I should hear from him in 24hrs (didn't happen). I called today (2 business days, 4 calendar days) later. The manager was polite, apologetic, offered a discount, and was willing to refund my money when asked (+1 star). He was out of town, hence the lack of phone call - the message got lost apparently. All in all, great to work with on the phone, decent manager, great Saturday technician, not so great regular technician in my area.

This will be my 4th and final review for the service I received in Annapolis. I originally wrote…read moreabout the 15,000 "exclusion" service I paid for last June. As noted in my previous emails, the team was supposed to clear out and seal my attic and the same with my crawl space. After the work was done and I reviewed both locations, I had some concerns but when I called my salesperson (Josh) and the customer service team, I received no response. At all. After months of posting poor Yelp reviews and a couple of half-hearted attempts to reach me but never calling me back when I returned the call, I finally received a call back. I think it was shortly after my third bad review, where I noted the report provided to me by Orkin (basically stating that the Terminix exclusion job was poorly done) that a Terminix Operations Manager named Darien finally called me to set up an appointment to review the work that had been done nearly a year ago. Turns out, the crew that performed the service last year did not replace all of the old insulation (which means any scent trail was still there) nor did they lift up any floorboards, which would've detected evidence of activity. Darien sent a crew out shortly thereafter to redo the entire job. My family said they heard the team complaining about the poor job done by the previous Terminix crew. The crew completed the job (I assume) on the second day. When I called Darien, who had been extremely pleasant, to see if the work was complete and for a report out, I received no response. Despite his voice mail stating that calls are returned in 48 hours, it has been more than two weeks of me calling and texting. I just don't understand this level of service. It's bad enough that a company with as much money as Terminix would make very little effort to do the job the customer paid for but to then ghost customers is insane. Darien was nothing but smiles when he came to the house (just like Josh the salesman). All he had to do was return my phone call and say, "Everything is complete. Here is what was done..." and then send me a written report of that work. Better yet, don't wait for me to track you down. Reach out to the customer immediately. Thank them for their business and then provide the information. I am thankful that Terminix did finally come out and do the job I paid for a year ago. But I am extremely disturbed at how callous this company is with their customer's money and with their own reputation. The truth is, Terminix only responded after I left multiple complaints on Yelp. This is my last Yelp complaint because I actually ran into someone in corporate who asked me to escalate my concerns to several people he named, which I will do today. If you live near Annapolis, MD, avoid purchasing Terminix's Exclusion service. Not sure if they're conning their customers or if they're just poorly run. Either way, I'm out of $15K and I'm still seeing rodents.

I saw mice. They responded immediately to my needs and concerns. Arrived early so I wasn't waiting…read morearound. Terry was professional and friendly. Cleaned up after himself, showed me issues/problems and fixed them all. They aren't cheap but they really are the best around. Also give a year warranty if I see any more issues. I highly recommend to everyone.

I found them when I did a search here on Yelp for my organization located in Baltimore. I received…read morea quick response through text in which I was asked for the address and some other contact information. Again, very fast response to say they would be at my place of business between 8 and 9 am this morning. I came in early to meet them. At 8:54 I received an email and text saying they don't service Baltimore. A complete waist of my time. I cannot comment on the actual service they provide but I would not recommend them based on this experience.

I needed a bee removal service, so I went to submit a service request. A few places reached out to…read moreme within minutes. One place, however, went a step further, saying they could help and asking for my number. I provided my number and received a prompt call from John. He asked for a few more details and my address. He was at my residence within about 20 minutes. He assessed the problem area and explained exactly what was needed, which was more than just a bee removal service. I really appreciated his help. He was very professional, and I would use his services again. Thanks again, John!!

John was top notch arrived on time and communicated effectively for every visit…read more I had used several service over the years to deal with a mouse problem, but he was able to resolve the problem I highly recommend John and will be using him for any future pest control needs .