Adrian Wong is a top tier service advisor. He took the time to understand the situation and story surrounding my vehicle's mechanical issues, secured a loaner within hours of closing time, and kept me updated with the progression of the diagnostics. Adrian is an honest and caring service advisor, like talking to a family member giving you truthful advice. Many thanks to Adrian! read more

Jeff Haas Mazda - Adrian's business card - Car Dealers Near Me - Houston, Texas

Edited to add: I was told by a salesman at the place I did buy a bronco from that Jeff Haas can't take a check from navy fed because navy fed won't do business with them because they scammed NFCU's customers too many times. I've bought numerous cars with a pre approved check from NFCU with zero issues at several LEGITIMATE dealerships. This place isn't. Now I can't get them to stop emailing me no matter how many times I click unsubscribe. Scammers... I was ready to drive up and buy a bronco for $51,002 with 8k miles but something seemed off so I called and asked if there are any dealer required add on's or anything and Reyna put me on hold and went and checked with someone and came back and said yes, $2500 reconditioning fee is required. I told her I won't be buying this car then and hung up. A short time later I got a call from Todd who seemed like he called me by accident and I told him what happened and he said thats not accurate and sent me to Sam who sent me a price via email with an out the door price and I was happy about that. So I am on yelp reading these reviews and see how many people have the same misunderstanding and it gives me bad vibes. I then see someone's screenshot below showing the fees and at the top it says they don't take drafts from outside lenders. I find this odd so I email Sam and say I wanted to pay with a personal check for 20k and a NFCU pre approved loan check for 35k and he said they would only take an actual cashier's check. So basically they are forcing you to use their in-house financing with who knows what banks and who knows at what terms. These guys are definitely scammers and only looking to make a buck at every turn. I would stay far away from these guys. read more

Update: A Vietnamese-speaking representative from the dealership contacted me and spoke with management. They offered $27,500 OTD and said they would check whether the visible dent could be repaired. However, $27,500 is still above my $26,500 maximum budget. I also remain concerned that the vehicle had visible dent and paint damage that I discovered in person but was not disclosed on the Carfax report I reviewed. This discrepancy was a major reason I questioned the price. Edited to add: Thank you for your response. I understand your no-haggle pricing policy, but I disagree that this is simply a request for an additional $1,000 discount. When I inspected the vehicle in person, I found multiple areas of visible exterior damage, including paint damage/scratches and a dent. The vehicle history report did not disclose this damage. This is important because the advertised/history information did not give me a complete picture of the vehicle's actual condition. A clean Carfax does not change the fact that the vehicle has visible damage that I personally discovered during my inspection. If the vehicle was already priced to account for this damage, then I believe a reasonable question is: how much of the price was actually adjusted specifically because of this damage? I am still a serious cash buyer. If management is willing to make a reasonable adjustment based on the actual condition of the vehicle, I am willing to reconsider the purchase. I would appreciate your management's best OTD price including all taxes and fees, with no add-ons. If you are saying the vehicle was already discounted because of the damage, please show me how that damage was reflected in the pricing. The vehicle being $X below market does not automatically mean the specific damage was properly accounted for. I came in seriously interested in purchasing a used 2025 Mazda CX-5 Carbon Edition. I was a cash buyer and was ready to purchase the vehicle that day. I personally inspected the vehicle and found significant paint damage/chipping in multiple areas. I brought this up during the negotiation. The salesperson, Brandt Jacobs, repeatedly told me the damage had already been accounted for in the price. The initial OTD price was $28,044.13. After negotiating, they eventually presented $27,727.50 OTD as their "final" price. I simply asked if they could do better considering the actual condition of the vehicle and the paint damage I had personally found. Instead of having a professional discussion, the manager, Sam Zayid, became dismissive and I was eventually told to leave. At one point, I was also told that they prefer to work with "real people, not AI." That was extremely unprofessional and unnecessary. I understand that a dealership does not have to accept my offer. If the price is firm, that's fine. But there is a big difference between saying "we can't go any lower" and making a customer feel unwelcome simply for negotiating. I left without purchasing the vehicle. The issue was not that they wouldn't accept my offer -- it was the way I was treated after I asked for a fair price based on the actual condition of the car. I would recommend being very careful and getting the complete OTD price in writing before spending your time going to this dealership. read more

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I was driving thru Houston and the car showed low oil light so I stopped by Jeff Haas Mazda. Adrian Wong helped me immensely with diagnosing the issue and getting a technician to work on it. Thank you so much! read more

Jeff Haas Mazda - Miata! - Car Dealers Near Me - Houston, Texas

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Bad experience. I called over the phone from a different state and they were very standoffish and curt. They would not really answer questions and basically refused to take my information. They acted as if they did not even want to sell the car. I was very interested in a Mazda they have on the lot and they would not help me with any sort of information. Negative experience all around. read more

Walked in for a car listed at a "no haggle" price of $23,998, but once TTL and a $2,500 recon fee, and another package price added, they brought the total to $30,000. They said they were willing to work with us on the price, and we told them we were ready to buy the car that day if they would just keep it to the price of the car plus TTL, without the recon fee so $25-26, since that should already be built into the price. Edit: Sam the manager called back and there was a misunderstanding between us and finance, and we were able to walk away with the car at the price plus TTL, yaaaaay! Customer service was great through and through and happy everyone walked away happy. read more

Jeff Haas Mazda - 2021 Honda Accord EX-L - Car Dealers Near Me - Houston, Texas

My husband and I had a great experience at Jeff Haas Mazda! We had called in for a quick appointment and was able to test drive it that day. Colby was very kind and helped us during our test drive. Colby was very honest and talked us through the different options that we were considering. He was very patient when we asked any questions and didn't we didn't feel pressured at all. At the end, we ended up buying our car that night! Marcel happily helped us even though it was getting very late. When we were hesitant about some of the options we needed to decide, he was able to explain a little bit more and so we were able to make our final decisions. Brandt helped us finish off our purchase at the end of the night. He was very also very personable and told us about the next steps in our process. He gave some great tips on how to use the Mazda app and maximize the benefits of our car. Overall, it was great teamwork from all professionals that helped us. Everyone was very personable, helpful, and we feel very confident that we had the best possible experience! We would definitely come back again in the future and highly recommend working with all three individuals, Colby, Marcel, and Brandt! read more

It was great purchasing a new car from Jeff Haas Mazda we did not experience sales pressure at all, they did not blow our phone to come buy a car. The sales representative Alan is very professional; he is very helpful and he explained every button on the car and followed up on our purchase. I would not hesitate to buy here again, especially with Alan. Maria& Alain. read more

The service center is a complete disaster. They are slow and over priced. To make it worse it's a hassle to pay for the service online. I will never use their services again. I wish yelp had a negative star rating. read more

I have purchased many vehicles over the years, and my experience with Jeff Haas Mazda was by far the worst I have ever encountered. As a result, they have permanently lost me as a customer. This dealership consistently demonstrated dishonesty in both the information it provided and the pricing tactics it used. Their approach shows a complete lack of respect for customers and relies on the assumption that people won't notice or question the hidden fees they attempt to slip into the transaction. Even worse, there is absolutely no transparency or documentation to support these fees -- no receipts, no terms and conditions, no explanations. When questioned, the sales team either cannot articulate what the fees are for or provides vague, nonsensical answers. For example, they could not provide a single piece of documentation explaining the terms of their $2,500 warranty program, which is completely unacceptable. Their behavior reflects a dealership with no integrity. They treat customers as nothing more than a source of revenue and make it clear through their actions that they do not value long-term relationships. Their only priority is extracting as much money as possible through misleading and dishonest tactics, including website pricing that does not match the actual price presented in person. I approached the sales engagement with honesty and was met with deceit. The moment they have your money, you no longer matter to them. Their lack of transparency, refusal to provide clear information, and willingness to push hidden fees is alarming and unethical. What needs to change? * Educate your sales team. Your sales team should understand the products they are selling, including warranties, protection plans, program requirements, etc.. Right now, they cannot explain even the basics. * Be transparent and upfront. Clearly communicate the actual vehicle price, all fees, warranties, etc. Stop relying on customers not noticing discrepancies between your advertised pricing and what you present in person. * Stop trying to take advantage of customers. If the price changes, be honest about it. Don't try to capitalize on the fact that your customer may not have noticed the change. * Learn how to handle customer concerns. When issues arise, listen instead of deflecting. During my experience, two different managers refused to take responsibility and instead redirected blame to their team. This lack of accountability reflects poorly on the entire dealership. A little goodwill would have gone a long way. This dealership failed at every level -- honesty, transparency, customer service, and basic professionalism. When confronted with their deceptive practices, they chose to deflect rather than make things right. I have never seen this level of deception or such poor judgment from a management team or dealership as a whole. I will never do business with Jeff Haas Mazda again, and I strongly encourage others to consider this experience before spending their time or money here. read more

It was ok. They try to throw all the extra warranties on your bottom line. We were going to do some anyways just irritating that they says it's mandatory when you know full well it's not. read more

I appreciate everything that Mr Todd did for us the Sanchez family I was able to find my sons truck for he's graduation day at Jeff Haas Mazda Todd made the process fast and gave us stress free with all the process of buying a pre-owned vehicle we purchased a Toyota Tacoma 2025 and we are satisfied with Todd help making this process easy and transparent everything question was answered by the dealership staff thank you read more

I have bought 4 Mazdas at Jeff Haas mazda and they have all been great cars. I want to give a shout out to Allen Hempell who has been my service advisor for all my cars. Great customer service skills, always keeps me updated as my car is being serviced.Its comforting to know Allen will take of you of you throughout the entire process. Great job Allen!! read more

Jeff Haas Mazda - Thank you Allen for fixing my car! - Car Dealers Near Me - Houston, Texas

Mr. Cuong helped me today and was great! I'm a first time buyer and he was so patient to help me! had a blast while buying my car with him!

Great experience with the top salesman please see Mohamed Rahhal and drive away with a smile...Thanks Jeff Haas Staff

George Abdala did a great job helping me find the car I wanted and get a great deal. I'm happy with my new car. Great experience.

I had an excellent experience working with Mohomad at Jeff Haas Mazda. From the start, there was zero pressure. He let me test drive several cars and never pushed me toward a decision I wasn't ready to make. His communication was great throughout; he kept me in the loop, answered every question promptly, and followed up without being pushy. On top of all that, I walked away with a great deal. If you're looking for someone honest and easy to work with, I'd highly recommend Mohomad. read more

Cuong Nguyen displayed extremely dishonest sales practices during my visit. He attempted to get me to sign for a vehicle at a price significantly higher than what we had agreed upon. It felt as though he assumed I wouldn't notice because of my age, which is both disrespectful and unprofessional. It's disappointing to encounter this kind of behavior, and I want others to be aware so they can protect themselves from similar tactics. read more

I just bough a cX5 yesterday from Jeff Haas Mazda. It was the best car buying experience I've ever have. My sales person Memphis was extremely helpful and patient with all of my indecisiveness. I really appreciate him helping me and answering my 1000 questions for two full days. The rest of the team was just as amazing. Everyone I talked to signing the final paperwork was very helpful and informative. I will definitely be back to buy my next car from Memphis! read more

Jeff Haas Mazda - 2024 Mazda CX5 - Car Dealers Near Me - Houston, Texas

I want to thank Colby and Mohamed for their patience and making what was a stressful situation into a pleasant one. I highly recommend Jeff Haas Mazda ! read more

They lie. They show cars on their website that are reasonably priced. When you get to the dealership, they say "Oh, they are all sold"...

My sister and I went into Jeff Haas Mazda the weekend before Thanksgiving. We had been looking for a specific model with specific features. Upon arrival, Juana Bailey greeted us and began our journey to find a car. Juana is not pushy, she listens, and she worked all afternoon to not only find the car that we wanted but also helped champion the negotiation process. It was a long afternoon- as car shopping usually goes - but the process was overall hiccup free. I look forward to buying future vehicles from Juana Bailey at Jeff Haas! read more

Juana helped me when I bought my CX-30, and then when I needed a new car for my profession change she made the trade process quick and easy. Great sales process! read more

Jeff Haas Mazda - Car Dealers Near Me - Houston, Texas

El vendedor Sutoyo me ayudo maravillosamente en la compra de mi nuevo vehículo, el cual lo recomiend.

I had an amazing experience at Jeff Haas Mazda. Colby was our salesman and Javi was our finance guy, and both of them were outstanding. They listened to what we needed, worked hard to get us exactly where we needed to be on our payments, and never made us feel pressured at any point. Their customer service was excellent from start to finish. I highly recommend both Colby and Javi if you're looking for a smooth, stress-free car-buying experience! read more

My sales person was Sam. Purchased a 2020 GMC Acadia last week. Process wasn't bad. A bit faster than usual. Good service. read more

Jeff Haas Mazda - Car Dealers Near Me - Houston, Texas

As new Texas residents, we have some car errands to transfer our vehicles. I knew why my check engine light was on and expected that my car was going to be in the shop for a few days. I dropped my vehicle off at Jeff Haas Mazda on May 4. I wasn't provided a loaner car because there wasn't one available. Weird. I received a call back in a couple of days to tell me I can pick up a loaner car bc the work is going to take a little longer. Every 3 days or so my partner is calling to find out what is going on and we are always left leaving a voicemail that does not get returned. We finally get a text/video update on May 12 from the mechanic. After 2 weeks, the car is finally being diagnosed and we get a list of work to approve or decline. Almost 4 days later, we called back to find out they were still waiting on parts for my car. I'm not sure why all the parts are not ordered when the work is approved. Finally I get a text on May 26th that my car is ready for pick up. When I get there, we are told that was an error because they are still waiting for parts for a recall. While I appreciate the fact they checked my car for recalls, this should have been done during diagnostics. I was told my car would be ready by the next Tuesday. And here we are today! The rep who has been our main point of contact was not there, leaving another rep as the middle man between our last communications. After paying thousands of dollars in work, it would have been nice if they would have returned my car washed at the very least (I was told it would be test driven and washed. I also am accustomed to receiving a sticker on my windshield noting the mileage at the time of service which was not included. The service here seems very inefficient and the customer service is very lacking. It all makes for a tremendously negative customer experience. read more

Finance WARNING - I went here to buy a vehicle they listed online for ~$33,000. Drove it and it was great as was the sales staff. Decided I wanted to buy it and the cost was now around $40K, ok I'll offer midway. Got accepted and now it's time to finance, so I know my credit and ballpark. Finance manager hits me with +3% what I should be paying for APR with excellent credit. I let him know my range and he states he doesn't need to check they are the best and keeps pointing to monthly payments so I figured it's fine I'll refinance. I let him know I only need GAP and the lowest APR. I walk out and a week later I see my loan for $6K above agreed price for the vehicle. They don't care about the bottom line price they want to tack on payments. Be careful with them!!! read more

I purchased a brand new CX- 5 Carbon from the most helpful 2 people I had the pleasure to work with at Jeff Haas Mazda: Mr Manuel and Mrs Julie Grimm. I knew what I wanted to buy but the smooth ride dealing with the process of buying was silky!!! I truly felt respected on my terms and never encountered such understanding from any other dealership's personnel Thank you so much for what you've done with me The car is perfectly engineered and the people are knowledgeable, helpful and friendly! Kudos to such organization read more

Booked a 7am service appointment and showed up then. Standard service took over 3 hours to perform (which is crazy long considering no major repairs were performed). The service also cost over $500, which was odd to me being used to service costs for Toyota's being much, much less for a comparable standard inspection/multi point. Took a long, long time and half of your day. Unexpected for me but be prepared to shell out a pretty penny for a Mazda service. read more

Had a great experience at Jeff Haas Mazda! Savannah was absolutely amazing, friendly, knowledgeable, and made the whole process smooth and stress-free. Highly recommend working with her if you're looking for top-notch service! read more

I mean I literally had driven all of the way out here and I mean all of the WAY OUT HERE because this dealership is out there!!!....for absolutely nothing. Had I know that this dealership was going to "fail" my inspection, I would have just gone where I normally had gone- the ONLY reason I had decided to go to this location is because the other dealership up had upset me, but hey, it is what it is. I have realized that dealerships are dealerships which tells me that they are all created equal. To be on a more fair basis, this location is not exactly terrible, but this location is quite trivial when it comes to simple window tint in order to pass a simple inspection, but I know not to come here again for another inspection. Thank you. Oh, by the way- Thanks, Kayla- you were awesome with your customer service. Take care. read more

I would rate lower if possible. I went to Jeff Haus Mazda on 1/31/2025. I wanted drive a CX90 and before that could happen he ask me where I was from and I told him Lake Charles Louisiana. The salesman ask me if I was going to register it in Texas and I said no and he said we have a policy that we don't sell to out of state residents. I was completely taken back and he went and talked the manager. He came back and they said no. the salesman was very nice and told me to go to Joe Myers Mazda and they would sell me a car. On the way to Joe Myers I called Mazda USA and filed a complaint. Mazda USA told me that was not how they do business and would be in contact with me in 24-48 hours. I also will be contacting the Texas Attorney General for Discrimination. This is still unbelievable. Jon Powers read more

Process was very straightforward and organized! Each person I worked with was very personable and kind. Even months/years after, they continue to take care of me and the friends and family I've referred! read more

I went in looking for something safer to drive in than my old rust mobile. Younghi helped me find my Mazda CX-30 and explained everything very thoroughly to where I was able to understand how to connect my carplay, and adjust my seats, etc., that I was not able to do in my Ford very simply. The CX-30 is very comfortable in the way it drives and how the spacing (?) is not very drastically large but also not too compact. I am not very a large person so its nice to feel comfortable for once without all the extra unnecessary room. Highly recommend, especially for parents of human and fur babies, it is very easy to clean my seats and such as well where as in my previous car it was difficult to clean. So refreshing. 10/10. The other feature I personally really enjoy is how sleek it looks. I got mine in a bright red and I am very excited about it. I have never had a red car before. How exhilarating. If you go to get a CX-30, or any other safe feeling vehicle, I highly recommend asking for Younghi. She seems to know exactly what she is talking about. read more

Jeff Haas Mazda - Back view - Car Dealers Near Me - Houston, Texas

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Read The Fine Print! Advertised price plus an extra $3,100 hidden in plain sight. My son and I drove 250 miles to finalize what we thought was a great deal on his dream car. I was incensed when the salesman brought me the deal sheet that was totally different than what was agreed to online. To add insult to injury I was low balled on my trade. They offered $5k below CarMax and Carvana. When I told the salesman that I would not pay a the reconditioning fee nor did I want the "protection" plan, he told me that I clearly didn't understand the value of the plan. I asked for the keys to my trade and he walked away saying he needed to speak to his manager. Ten minutes later he came back with an equally ridiculous counter offer. I insisted he return my key. He reached in his pocket where the key had been the entire time. I've never before been held hostage by a car dealer. Nor have I been insulted by a salesperson telling me that I was ignorant of my priorities. I did not believe this type of dealership still existed. read more

Jeff Haas Mazda - Fine print - Car Dealers Near Me - Houston, Texas

DO NOT buy a car from . My son and I have been going round and round with them for adding things to the contract that have no paperwork which constitutes fraud. they do not respond to emails or phone calls. You actually have to go down there and scene for them to take you seriously. They were not going to honor the warranty on the car or the extended warranty that we bought. After making a stink about it they finally did but then charged us $1200 for things that were supposed to be covered under warranty. I am in the process of hiring a lawyer and taking them to court for . I have had enough. Stay clear of this dealership. read more

Not sure what happened but Todd Crabtree responded perfectly to my one star review: 1) Apologies. 2) our fault, 3) we'll honor the offer. very happy with my new ride. kudos to Renan for hanging in there with me. read more

I took my vehicle in to get a repair done on my infotainment. First of all, 2 Jeff Haas employees indicated this was not covered even though I received a settlement letter indicated it was covered. Additionally, I researched the issue with the infotainment system on select Mazdas & confirmed this was a confirmed issue with many Mazda vehicle owners included in the lawsuit which was settled with Mazda not admitting to any fault but paying millions for it. I have submitted a claim form for reimbursement. My 2nd issue with Jeff Haas is I had to pay $722 for the infotainment repair, not realizing (my own fault), not reading the small placard on the window prior to entering which also included a "surcharge" of 3% if a credit card is used for payment. Highway robbery at its finest!!!! You can imagine how much in this surcharge they are making off of their loyal customers who pay quite a bit on major repairs. Needless to say, I dislike the dishonesty & shyster approach displayed at Jeff Haas Mazda. read more

I had a terrific experience buying a new/used car from Mohamad Rahal recently at Jeff Haas Mazda, 16711 Katy Freeway, Houston TX 77094. I had just been burned by two other dealerships that did not hold the car for me until I got to their dealerships to negotiate a purchase of the car I wanted to buy - the 1st dealership I called I said I would be there in +/- 3 hours and the 2nd dealership I called I said I will be there in +/- 20 minutes. When I arrived at both dealerships they both told me they have "bad news and good news". The bad news is they just sold the car I asked them to hold me and the good news is they can sell me another car - at both of these dealerships they were young inexperienced salesman. Mohomad is an experienced professional and has been in the car industry for decades and does business "the old fashioned way". Mohamed held the car for me I wanted to buy until I got all my financing in order to pay cash for the car. Mohamed clearly explained each line item on the "Vehicle Buyer's Order" and also the additional lifetime engine warranty I purchased. The finance department also made doing business efficient and simple. I recommend buying a vehicle from this dealership. Richard B 12.30.2024 read more