My wife and I dropped off a prescription for our four-year-old to Wellcare on Old Court Rd. We had never been to Wellcare, but our regular pharmacy was out of this particular medication.
The next day, someone from Wellcare called us and told us that our insurance company refused to cover it. When my wife asked for clarification, what the insurance company said, etc, the pharmacist became irate and berated her.
We called our insurance company to find out what was going on, because they have been covering this same prescription at another pharmacy for months. Our insurance company said of course they'll cover it. They just need prior authorization, so call your doc. We called our doc, they said no problem at all! Just have the pharmacist call them.
When we called Wellcare back, they finally told us the truth. They told us that of course insurance will cover it! It's just not profitable enough for us to fill it for you so we refuse to.
When we told them that we had called quite literally every other pharmacy we could find in the area and Wellcare was the only one who had the medicine in stock, Wellcare still refused to fill it for us because it wasn't profitable enough.
If Wellcare had told us the truth from the beginning, that they weren't going to fill our prescription because it wasn't profitable enough, that would have been a little problematic.
The fact that they LIED to us and had us spending hours on a wild goose chase is beyond unacceptable.
They could have easily gained a family of five as long-term customers (about a dozen prescriptions a month more or less), but instead they chose to blatantly lie. read more