I was so disgusted with my nurse and doctor that I got up and left in the middle of the session…read more Neither of them gave me time or made me feel comfortable enough to elaborate on my symptoms. They were just trying to move on to the next patient as quickly as possible and let random tests do all the work for them. Just go to a real doctor's office instead of this place, where you won't be treated like a test dummy.

Flu, cold, coughs oh my ... I had been under the weather for…read moredays and decided to get it checked out. I was pleasantly surprised to see that this well now not only has urgent care but also an allergy clinic. The wait was pretty short, and the reception check-in was quite simple. The waiting room was welcoming and clean. This is the first time I have EVER witnessed an urgent care with a self-serve slusshie machine *They recommend waiting until after your care** So the nurse who waited on my was a bit unusual. The constant need to ask repeat questions was quite annoying ...especially being sick and having limited ability to speak and coughing every second. The Dr Kelly came in, and she was friendly, she took the time to listen and I didn't feel rushed. She prescribed a few things and I was done. I really enjoyed the follow up messages they send to ensure all is well. I think that is definitely an important thing to do.

I was sent here by my employer for pre-employment drug screening…read more I was confused when I looked up "Pulse" (as it said on my sheet) it was actually this location so I called first and they said it was accurate and to come here. On that particular day, they didn't have anyone in to do it. So I called back on Monday and I was fine to come in. Everyone on the phones were friendly, check in was quick and easy, and I barely had to wait. It was nice and clean in there as well. No complaints here.

Why do you reserve an Appointment when you still wait over an hour past your appointment time???…read moreMy daughter went in last year as a walk-in and they said she needed an appointment. This year I made her appointment a day before and she still had to sit forever.

Very kind and patient with my autistic grandson and they were able to gain his trust with the…read moretechniques that they used

I went to well now because I fell. My lower arm was swollen and bruised. I was in a lot of pain in…read moremy hand and wrist. I mentioned that I had some prior pain in my thumb. I had X-rays and was told I had tendinitis. I asked if they were sure it wasn't my wrist. Again, tendonitis of the thumb. A few days pass, I decide to go to Excelsior bc the pain and swelling were worse . My diagnosis - a broken wrist .

I have never been treated so poorly for simply declining to go to another location for an X-ray…read moreafter already waiting patiently with my baby. I completely understood the circumstances and that it was not the staff's fault the tech could not come. However, when I declined, NP Casey Renaud became blatantly rude and then questioned why I was being "rude." The interaction felt degrading and unprofessional. As I was leaving, she loudly told the other nurses to make sure they documented that I could not return, which was completely unnecessary and humiliating to hear in front of staff and my baby. No patient should be spoken to or treated that way. I do want to note that the front desk employee could not have been kinder and went out of her way to make sure I was okay afterward, so I truly appreciate her compassion and professionalism. Unfortunately, based on my own experience, I will never return and have filed a complaint with the New York State Office of Professional Medical Conduct regarding the incident.

On Monday, November 24th, I went to WellNow for an ear irrigation (a warm water + peroxide flush)…read morebecause my right ear had started to ache -- usually a sign that wax has built up again. I've been through this many times before because my ear canals are tiny and narrow, and WellNow has always handled it just fine. This visit was the exception. The assistant who worked with me was wonderful. She was friendly, careful, and mindful of my weirdly small ear canals. She even managed to remove some wax without causing discomfort. Then Dr. Marc came in. I explained that my right ear was still throbbing and I didn't feel any relief yet. He attempted to irrigate it again, and I honestly have no idea what technique he was using -- but it felt rushed, sloppy, and almost like he was going in blind. His irrigation made me start coughing uncontrollably, and when he finished, I realized my ear was bleeding. Not a tiny spot -- actually bleeding. When I expressed concern, he brushed it off as "something that can happen" during irrigation. Well, Dr. Marc, I can confidently say this has never happened in all the times I've had this procedure done. I left WellNow in more pain than I arrived with, frustrated, shaken, and frankly irritated at the condescending explanation that followed. It felt like being mansplained to by someone who didn't know what he was doing and lacked any semblance of bedside manner. Update - Saturday, Nov. 28: I ended up going to the ER because the pain kept getting worse. The PA who examined my ear immediately noticed that my ear canal is inflamed, which pretty much confirms that something wasn't right with how that irrigation was done.

Saw a doctor here who clearly didn't want to be there. Spent maybe 2 minutes listening to my…read moresymptoms before interrupting and rushing to a diagnosis. When I asked follow-up questions, they were rude and dismissive.

I recently had to visit here due to a work injury. The staff are exceptional! The girl at the desk…read morewas friendly. The assistant (I believe her name was Stephanie) that took my vitals was great, patient, and explained everything she was doing. Keith was the one who examined me. He made me feel comfortable and talked thoroughly about my achilles/heel. I'm very impressed with the excellent care that everyone provided here.

I was impressed with swiftness to get registered and put into a room to wait for a doctor. I did…read morehave an appointment which greatly helped but I am still very satisfied with the ladies in the front and the nurses and doctors in the back. I visited well now for a precautionary visit to rule out typical seasonal illnesses before going into work. The nurse and the doctor were both very attentive, kind, and professional. Thank you. I received some outpatient testing to ensure I didn't have the flu, Covid, etc. The exams were not invasive and the nurse who performed the tests was very nice. I will be sure to visit this location in the future if needed.

Made an appointment for 7:20 pm. Arrived early, signed in, waited to be called and was told there…read moreis no practitioner on site after 7:00 pm So they couldn't do a culture for the bacteria that I needed done, they could only FaceTime with a practitioner in a private room. I asked why that wasn't made clear online or when I arrived and the girl at the counter laughed and said "yeah, it's so stupid that we don't tell anyone, people walk out all the time because of it." I walked out. They couldn't provide a basic service, I can do Telehealth at home but I needed a culture done. I drove 25 minutes to get there and it was a complete waste of time. do not go here, it's predatory and awful.

BMG contains all my physicians from primary care to all my specialist as well. Been coming here…read moreforever, between 325 and 295 Essjay. 325 is definitely more updated and modern, while 295 could use some updates. Check in is always easy, I use the MyChart app and do everything from my phone, so upon arrival I just go up to my doctor's office. The stand out for me is the lab services. It is quick and I have not had a bad blood draw yet. Which I am prone to at other spots. I was not use to getting pricked just once until here, to big shout out to them for hiring competent blood draw folks!! I love all the doctors I see and have seen here at the facilities.

terrible experience with a doctor named Jana Buffalo Medical Group. She was completely…read moreincompetent and couldn't even do a basic assessment of an elderly geriatric patient. She didn't know the difference between the fact that my mother had just left her hairdressers and she walked through the parking lot on a day when the wind was blowing 30 mph and messed up her hair and then she wrote up in her that nobody's taking care of her hair unkept. As well as anything everything she assessment was wrong. And when I complained they refused to remove all of . Stay away from Buffalo Medical Group especially stay away from this poor excuse for a doctor.

Worst people, very rude and disrespectful. Highly avoided…read more The nurse in the lab are so awful

This is where my family doctor is, and Ive been coming here since I moved to the United States…read morewhich has been 14 years now. I love it here and so do my family. The people are so friendly and welcoming, they make each visit great. Before going for check up or anything, you need to make an appointment. Most of the time there are a lot of open spots, and they give options on time as well. They work with your schedule, and make sure you get what you ask for you. You can either call to set up or walk in to make your appointment. What I love the most is that they give you a reminder card and they also call you the day before your appointment, to make you are able to make it or if you need to cancel it. The doctors always have good referrals. The office is a bit small, they have about four or five personal rooms for check up, but they share this building. There is street parking, it doesn't really get that crowded so you are able to find parking real close. I will not switch from them, because they are as good as it gets.

My partner and I both switched to Evergreen for our Primary care. My partners primary is at the…read moreElmwood & Hertel location and mine is at Elmwood & Chippewa complex and we are both very happy with our decision. Both locations are new and modern and there is a pharmacy on-site at both which is handy. When I forget to pick up an important Rx, I usually get a friendly phone call and they drop it off to me. The practitioners and staff are on the younger side and have fresh attitudes instead of former doctors that were old and just grinding out the same old thing. The whole experience feels more modern and patient focused. The Evergreen Health approach is open to all types of people and I live seeing people from the LGBT+ community there, but the atmosphere is inclusive and "traditional" families are equally at home. Imo, every practice should serve the full spectrum of a neighborhood's population. The care is top notch. I see that there are some negative reviews here ...and I have to say that it seems that there is more to the story than the person is telling... Like were they non+compliant with Rx or doctors orders or is there a behavioral problem? I recommend the practice to everyone that I know and I honestly believe that it is the best healthcare choice in our area

I am formally complaining about the conditions and treatment I have experienced on the 3rd floor…read moremental health therapy area at Evergreen Health. Although the facility appears clean, the presence of ants and cockroaches is completely unacceptable and needs to be addressed immediately. I am also concerned about the unprofessional behavior I have experienced. Deanna has repeatedly spoken to me in a scolding and disrespectful manner, which is inappropriate. In addition, Ryan has failed to return my calls or respond to my concerns despite multiple attempts to contact him by phone and in person. I expect these issues to be investigated and addressed promptly. Please provide a response regarding the actions that will be taken to resolve these concerns.

Make an appointment on there website and when you get here it is completely for nothing they still…read moretake first come first serve and you wait an hour for that you might as well go to the hospital.

Very fast and friendly. My grandson is autistic and they were able to really gain his trustread more