Want to send out love and kudos to the Alpine branch for all the girls support and the gifts they…read moregave my gma. She has been a member of that branch for over 16 yrs and they've always taken great care of her. They just recently gave her some major love of gift cards and food.

This the best of the best. The tellers are first class. Everyone else will go the extra mile to…read morehelp you out. They try to find ways to help you out instead of "sorry we can't do that". When you go to this bank it is like family. I was one of their first customers.

The customer service I've received here every visit has been on another level…read more Sam helped me yesterday with an issue my mom was having with her new debit card. My mom, who isn't the steadiest person at 85 years old, needed to provide two pieces of ID. Sam kindly offered to go outside to the car to get them so my mom didn't have to get out of the car. I couldn't believe it! She said she would do anything for clients, and I saw it first hand. Sam also mentioned the roses were from a client, who brings them every week. If that isn't proof enough of their relationship with their customers, I don't know what else could be.

I'm extremely disappointed with my experience at Chase Bank. This is now the fourth time they've…read morefailed to order my debit card correctly. Four times. That's not a small mistake -- that's a pattern of carelessness. Instead of focusing on doing their job properly and making sure my card was ordered accurately, the representative spent time making small talk and asking unrelated questions. I'm all for friendly service, but accuracy and competence should come first -- especially when it's something as basic as ordering a card correctly. Each mistake has caused unnecessary delays and inconvenience on my end. I've had to keep coming back and following up because the bank couldn't get it right the first time -- or the second, third, or fourth. At this point, it feels like attention to detail and accountability are seriously lacking. I expect better from a major bank. I hope management takes this feedback seriously and focuses on training staff to prioritize doing their job correctly over casual conversation. Very frustrating experience.

Kelley was very nice and helpful at the bank, and with a great follow up by phone 10 days later…read more Thanks Kelley !

I have visited this bank branch several times and it has been pleasure to do business here. First…read morecitizens has free personal and business checking. And as a side note there are always some sweet treats in the lobby. The people that work there doesn't change often so you are dealing with familiar person every time.

The customer service at the Bank of Southern California is outstanding! The staff is competent and…read moreso very friendly. They have always gone out of their way to help me with all of my banking needs. I highly recommend them without hesitation.

From the owner: A growing commercial bank, established in 2001, Bank of Southern California, with headquarters in…read moreSan Diego, CA, is locally owned and managed and offers a wide range of financial products to individuals, professionals, and small-to-medium sized businesses. We currently operate branches in San Diego County, Los Angeles County, Ventura County, Orange County, and the Inland Empire.

I visited a Bank of America branch in El Cajon, and there was an employee named Hosay (I'm not sure…read moreabout the exact spelling, but I believe that's it) who did not help at all and had a very negative attitude. Then another employee, Chairein Salgado, stepped in. She was incredibly kind, had a great attitude, and was extremely helpful. I truly appreciate her excellent customer service, and I hope Bank of America recognizes employees like her.

Cool design of this bank, pretty spacious interior , however no ATM located inside, only 2 ATMs out…read moreby the entrance and the drive thru ATM, it was pouring rain and I wish I could do my deposit indoor, unfortunately didn't happen due to this, another funny story I don't think none of them have public restroom, but today it came up randomly, so I asked one of their employees, and they said No.

I had a horrendous experience trying to open a business account with Tamra…read more What should have been simple turned into over a week of delays, poor communication, and constant back-and-forth due to "approvals" and unavailable managers. Responses were slow and inconsistent. When I was finally told to come in, my request to schedule a specific time was ignored until 10 minutes before. Then I was told--only after arriving--that I needed $105 to fund the account, which was never disclosed beforehand. The only option suggested could trigger a cash advance fee. After being left sitting for 15 minutes while she "checked with a manager," I walked out. Disorganized, inefficient, and a complete waste of time. I'll be taking my business elsewhere.

This is one of the credit unions I currently bank with, and I'll be honest -- my experiences at…read morethis particular location have been a little hit or miss. Nothing terrible, just depending on the day and timing. Let's talk parking first. Whew. It can definitely be a challenge. The branch is located in the La Mesa Spring Valley Plaza, which is shared with several busy businesses like Round Table Pizza, Albert's Mexican Food, Vons, Sports Clips, and even an Asian buffet among others. Because of that, you may find yourself circling the lot a few times waiting for someone to pull out. If you're coming during peak hours, just prepare for that. I usually stop by when I'm already in the area running errands and just need to get in and out. For quick transactions, deposits, or basic banking needs, it works perfectly. Now let me say this -- the staff here are super sweet and very friendly. They really do try to take care of customers in a prompt and professional manner. I've never had to handle any major financial matters here, but for everyday banking needs, they've been solid. They also have an ATM outside and a drive-through option, which is convenient if you don't feel like going inside or you're short on time. Overall, California Coast Credit Union is a great credit union with multiple locations throughout San Diego County, plus access to shared branch locations in certain areas. That flexibility is a big win for me because I can bank pretty much anywhere I am in the city. If you're on the fence about joining California Coast, don't be. If you're looking to establish checking, savings, or just want a reliable credit union with accessibility around town, they're definitely worth giving a try. I don't think you'll be disappointed.

Bad customer service, all employee feel like they owned the money. You walk in there they…read morediscriminate people who dress like crap and only pay attention to customer who dress like they have something But the place is clean high five to your housekeeping and this two star is only for them.

Customer service here seems to warrant managerial reprimands. I came two days ago and there were…read moreonly 2 employees working 2 front windows and the drive through. They seemed confused by what they needed to do. There were only 2 clients before me and it took 25 minutes to reach the counter. As soon as I did the girl said she had to go to the drive through. I told her I no longer have the time. My wife came in yesterday and when she came up to the window she was reprimanded for standing too close to the glass. My wife has been going to bank windows for years, she knows by now how to stand near one. Other locations will greet you upon entering the bank, often give you a bottle of water during warmer weather, and take care of your needs quickly. For this reason we have just driven past Our Main St., El Cajon location to go to a Chase location further away. it is definitely worth the drive to avoid Chase on Main Street in El Cajon. Not what it once was.

Claudia Kashat help me setup my account she was very pleasant to work with and answered all my…read morequestions this bank branch is small but very well organized staffs are friendly

Great experience with the Staff. I applied for a HELOC loan and Claudia Kashat and Maria Lynch…read moreassisted me with the process of the loan. Claudia and Maria are very nice, also very knowledgeable. Claudia and Maria explained to me in detail the question I asked concerning the loan. The process of the loan went smooth and none stressful due to their positive attitude and friendly demeanor. Both were quick to answer emails on questions asked. The best bank I've been a member of without a doubt. I highly recommend Mission Fed to everyone. Rene