U.S. Bank as a whole has been great, but this specific branch in Apple Valley is a constant…read moreheadache. Every time I've gone in for help, the staff tells me they "can't" handle whatever I need, yet another branch handles the exact same request without any issue. Today I even made an appointment with a notary, only to be told she wasn't allowed to notarize my document and couldn't explain why. I drove to the Burnsville branch, and they took care of it immediately. It's incredibly frustrating that I have to drive farther just to get basic service from my own bank when the closest branch is such a mess.

Need an appointment to do anything with your accounts and transfers. Drive through had one teller…read morefor three lines. Took me 20 minutes to deposit a single check into my account. Said I'd get a

I have been banking here for MANY years. I went there to preform a simple task. The girl helping me…read moreI think was new, because she didn't know how to do it. I asked her if anyone else knew how and she told me no. The manager Michael L was extremely rude and embarrassed me in front of the other customers. It's very disappointing how much this location has degraded in personal customer service. For the amount of employees standing around congregating in one spot, and no one knew how to help with this task?? I was there for an hour! The girl helping me was very nice and thanked me for being patient. I'm seriously considering taking my investment to another company. Sincerely, Diasppointed.

I can not trust this Credit Union What so ever, My Biggest mistake in life was Believing I could…read moretrust them Watch out for the Hidden Charges With these people.

Love this bank. This branch especially is very clean, nice and has an awesome Keurig coffee machine…read morein the waiting room. I like it much better than the busy St. Paul location.

I love this bank! They have an awesome checking account called "WooHoo". It earns me close to 2%…read moreinterest, which these days is pretty good, so I put all our $$ into that. Plus, this account reimburses me for ATM fees that other banks charge me when I travel. Can you believe that! Every month the bank PAYS ME! Last month they paid me about $20 in interest for the month, plus about $22 to refund me that other banks charged me in ATM fees. Compare this to the big banks. Then there's the customer service which is OUTSTANDING!!! They know me. When I stop into the bank, they say, "Hey John how's it going? How are the kids?" They don't even bother to ask for my I.D., they know me. When I call the bank to deal with something, I get a live person who is helpful and local. They don't have a massive call center in some other part of the world. Really I can't say enough how much I love my bank.

Citizens Bank in Lakeville, MN is the best in the area when it comes to outstanding customer…read moreservice as well as great interest rates, which they post the rates on their website. I've shopped around and Citizens beats the rest. In my opinion, when banks don't post their interest rates online, they're hiding the fact that their rates are not great.

My accounts were recently acquired when Bremer was acquired by Old National. To say the transition…read moreto Old National has not gone well is an understatement - what a mess! Poor customer service, nobody knows anything definitively and the old Bremer folks I have dealt with in the past hate their new company. I am counting the days as I transition out of ON. Pain the neck to set up all my auto pays - but I am so done with ON.

My family has been with this bank since it as Heritage. And to be honest I don't know why. I've…read morealways hated the bank and Apple Valley Branch has really been the worst of all the branches I've dealt with since taking over my own banking in 2004. They're non communicative, they do not have the ease of use and accessibility as banks such as Wells Fargo do and have terrible customer service. I am happy to say I am removing my account and children's and putting all of our savings etc. with a different bank. I would never recommend this bank especially this branch.

Your bank is horrible. Your manager is horrible and the employees are horrible. You need to show…read morethem ID to cash a $20 bill. The only thing I say is this is a horrible bank. I wonder why you have a 2.7 on Google reviews. Once again, horrible.

Nightmare. My sister wanted to wire funds to me from her account at Huntington. She talked to them…read moreon the phone, emailed them, and it never worked. They made her, an almost legally blind senior, go to the bank in middle of MN winter to show an ID and prove it was a valid request. They still would not process the wire, she had to mail check. Out to be illegal to keep our money!!!

I have been using the local 3 letter bank for years. I joined the Lakeville Genisys location online…read morelast night. The process was very easy taking a few minutes to open a savings account online. Today-Friday, I went into the credit union to refinance an auto loan from a march 2018 purchase. I, worked with Kara. She, was very helpful and informative. She, pointed out an issue on my credit report that I was not aware of-Thanks! I had an approval with in 3.5 hours from meeting her. With a rate that was better and saving me BANK! Thanks, Kara and Genisys

Today, I needed a Bank of America ATM to withdraw some cash. If you have a Tangerine account in…read moreCanada, you can withdraw cash at any Bank of America ATM without paying any transaction fees. It's great, as it saves you at least $3 for each transaction if you went elsewhere to do a cash withdrawal. I was in Eagan and decided to check out Apple Valley. I found this branch with a drive-thru and headed over. I found that the signage wasn't the best. The font was small. The signs were maybe two feet high from the ground. I actually did a tour around the branch to figure out where I needed to enter to get to the drive-thru. The drive-thru has two lanes. If you need the ATM, use the left lane. Once I got to the ATM, all was well. I inserted my Tangerine bank card, entered my credentials, selected $10 and $20 denominations, and my cash was dispensed. I like that you can specify your denominations at any Bank of America ATM. If you can't decide, you can let the ATM do a mix for you. It's cool. This branch was fairly quiet on Boxing Day, which was a regular day for Americans. There was a vehicle behind me when I was done with my transaction. I tend to hit the branch at Central Parkway in Eagan. It was nice to find a new location, once I figured out how to get to the drive-thru. (499)