The team is always on time and friendly and courteous. There is a friendly and organized ambiance. read more

30 minutes before closing, the staff would not help my 19 year-old open up a bank account. They insisted she needs an appointment and a whole hour (??). She's already a existing customer. She's taking her money to rocket money now. Felt like they couldn't be bothered read more

God this bank sucks. They do t have bankers that can help you unless you make an appointment ahead of time. They have 11 teller windows, and I've never seen more than 2 tellers working. Expect lines and waits that would make Disneyland blush. read more

Wells Fargo totally SUCKS ! Called them was on hold for 27 minutes, then I hung up! 2nd time is was 43 minutes. I realized long ago that they don't want HUMANS working for them, because they have to Pay them! Therefore, they hind behind Automation !!! Funny think is, I was calling them about FRAUD CHARGES. I could care less if they ever answer the phone. I would NEVER Bank with WF, ever again. I realized this many years ago. I'll be dam if I'll make an appointment, to speak to anyone thats holding my Money ! Small BANKS are the way of the future! I go to my Bank, they actually greet me by name... NO APPOINTMENT ! It's obvious WELLS FARGO totally SUCKS, so what would ANYONE use them??? Just read the REVIEWS! read more

This Wells Fargo has a nice big parking lot. They usually have at least 2-3 tellers working. I have not had any experience with any of the bankers here so I do not have input. Their tellers are just average. Not super outgoing or helpful, just do their job. Can get busy during lunch time here. During covid19 times there is a person near the entrance checking and helping customers. Standard Wells Fargo bank not good not bad read more

I hate wasting my time with a bad review, but with that same thought in mind, wasting your time is an issue that's very common at this place. I bank with these guys for over 15 years and customer service was never their strong suit, but things went from bad to worse. There are 13 cubicles there but why only 2 people working?? I spent 15 minutes there standing in the middle of the showroom like an idiot, waiting for help but nobody had the common decency of coming and asking if I needed help or nothing like " we will be right there with you". I just stood there just if I was a pile of s#!t! ZERO customer service. I had to leave as my lunch time was running out. Seriously considering on doing my business elsewhere, but at this time I'll do some due diligences so I don't fall in the same trap. read more

mixed review of Wells and my long and often frustrating relationship over the decades... people, in person...friendly. on the phone...about 1/3, 1/3, 1/3...friendly/professional/personable/effective...vs cursory/impatient/dense/fumbling...vs call dumping/argumentative/infuriatingly inept. this goes equally for the IT department... things executed redundantly NOT working... and costing me the inadequately humorous interest and charging me fees on their use of my money... for BASIC things like AUTOPAY... my last experience cost me 90 minutes where I escalated the calls (4 after miss routing and call dumping) to leads, supes, one manager and finally to the Executive team where I was promptly disconnected... was I professional...absolutely...working with contact centers I know how brutal the job can be, and how ineffective the tools can be so I bend over backwards...so I can be unbiassed in my rating of my last experience... i have so many threads leading to Wells that changing banks seems impractical...until this kind of thing becomes the norm...My finger is itching at the trigger read more

Customer service is terrible. They can't preform basic functions without a banker present which they never are. They screwed their customers out of millions of dollars and were fined for it. They then found another to charge their customers more money and were fined again. I wouldn't trust them at all. read more

Horrible customer service! No one answers the phone. Went in on a Saturday. Was told Alex Castaneda would call me on Monday. It's now Thursday and still no call!! read more

Not helpful at all, their incompetence has cost me money. I went to this branch to cash several EE bonds (initially obtained through Wells Fargo for me from my grandfather). After instructing me to sign all the bonds they informed me 2 could not be cashed out because they were "old" and did not have the markings their machines could read. They told me I had to contact the US treasury. I asked them "do you have a phone number, or any information". They told me "just contact the US treasury". According to the US Treasury, to get the bond cashed I'm supposed to send it to the US Treasury UNSIGNED with the proper forms. Since Wells Fargo staff instructed me to sign it the bonds then told me they couldn't cash them (BONDS THEY ISSUED) the US Treasury will not accept them by mail and there's nothing I can do. Our business has been disappointed with this bank location for several years now. Incompetent tellers/rude tellers, bankers that are not helpful, long lines with only one or 2 teller windows open etc. This is just the icing on the cake. read more

Nice, friendly, clean, no line and AC, ! It was 96%, came from the branch on Harbor that could not accommodate cashing a check and poor service from the teller and manager. Rough customer service. Service from this BANK was a breath of fresh air. Teller was nice and friendly! This location cashed check with larger bills and with a smile! read more

I used to hate banks. The long lines, the over draft fees, stupid charges you don't understand, and all the people slow people ahead of you, and bankers that didn't care. But here, oh they do care. I will remain a life long loyal customer of Wells Fargo, so much so I will pester my children, and then my grandchildren about being brand loyal to this name (if I ever do have children). I a full time working student who's dabbled in loans, payments, direct deposits, brokerage, credit lines, and all that fun jazz. The people here are more than willing to help and work with you and your needs. I'll say it again in this review, we are all people. If you take the time to get to know the employees and greet them back with the smile and sincerity, they are surely to remember you. You as customers are just as important as you want yourself to be. If you take the time to get to know someone, even an average joe like me can receive the 5 star treatment Kobe gets from Footlocker. If you ever do decide to give wells fargo a chance, go see Scott Otto at this branch; tell him that I sent you and surely he'll be happy to see you. Even after I moved away from this branch, I continued coming here just because the staff here is amazing. read more

FRIENDLIEST WELLS FARGO BRANCH! I bank with Wells Fargo so I obviously have been to many branches. I'm very happy to live close to this branch. They are always friendly and personable. Also, there's never a long wait because they have plenty of tellers. read more

This place still will not count my money in the money counter. I am a Merchant Account but you really suck because if I go top ANY OTHER WELLS FARGO they will count my money. Manager is very rude and will not help customers counting money??? WTF Go to any other Wells Fargo for service.... read more

This is the closest branch to my work, I go here for my personal as well as business bank accounts. The staff is always really friendly, lines are always a bit long but I've learned to expect it because this seems to be a really busy bank. I have to say, I have been to so many Wells Fargos and never had someone comment on this before; I just needed to deposit cash into my account and the teller commented on the fact that I have had an account with them since 1999, and she thanked me for my loyalty. I know it seems petty but having someone acknowledge that gave me the warm and fuzzies. I wish I had remembered her name because in the 15 years I've had an account I have never had a single bank employee notice how long I've been a member of their bank. read more

I love Wells Fargo, I've used them since I was a young teen opening my first checking account. Their customer service is great, and they're usually very helpful. I was bummed to realize they "pad" (charge you) to exchange currency. I understand, they need to make a few dollars wherever they can, but i was never told i wouldn't be getting back the same amount i gave them (obviously with exchange rate flux) Once I found out they took a certain amount, i brought the money back simply asking to reverse what had been done (since I was never informed of the padding) and that I'd take my money to exchanging somewhere else. They refused to reverse it. I know it's just their job, and they don't make the rules. But I'm writing this review so others don't loose out on the money they worked hard to save. read more

This review is specifically for my personal banker, Wendy T. This isn't the most aesthetically pleasing Wells Fargo compared to all the new ones popping up in Irvine but all the bank tellers are very nice, and Wendy the Personal Banker is simply the best. She's always extremely patient and helpful no matter how complex my business issues are. I've really enjoyed working with her the last few months and will continue to bank here because of Wendy! read more

Lauren and Arthur H was very helpful, friendly. She helped me get my questions answered, the good part of this location is there is very few people and getting banking done is fast and easy. read more

The only reason why I would even give this bank 1 star is because Romy works there and is very helpful. Wells Fargo in general sucks. The other employees there are rude, not helpful, and have zero efficiency or customer service. I was there for over 4 hours for them to make a phone call. I would rather gargle barbwire than go into that Wells Fargo. read more

I wouldn't wish Wells Fargo upon my enemies. Fees out the ying yang... The credit unions are where it's at! Checking accounts are free -- if -- a big if -- you use your debit card 10 times a month. Not bad, but I just needed a secondary account, and here I am being forced to use it. I setup another bank to transfer money in and out of. And what do you know, a three dollar fee just to transfer 50 bucks of my own money out of my account into another bank account. Ridiculous. The whole place is laced with fees. Someone get the BBB out here ;) Seriously, avoid them if you can. Customer service is great, the people are great, but as a national bank chain, they're no good :\ read more

Although the employees at this branch are very nice, this bank is terrible for purchasing international currency. I have been to this branch on multiple occasions to purchase foreign currency. This bank only has one teller that is able to handle foreign transactions. This employee leaves before the end of the workday, so there is no one in the branch to handle the purchase of foreign currency after their departure. Also, if this teller does not show up due to illness or is on a break, there is no one in the branch to provide this service. I have complained to multiple people at this bank for over a year now, but to no avail. Their response is that the tellers need extra training to provide this service and Wells Fargo would need to pay for the additional employee's training! So since I also have an account at Citibank one block down the street, I decided to see if I could order foreign currency there. Citibank was able to handle the ordering of the currency, even though it was close to closing at the branch. They also informed me that all tellers at Citibank are trained to handle this service. I know this to be true, as I recently returned to Citibank and had no problem ordering with a different teller. read more

Amazing service ! Marisol took the time to help me with a lost cashiers check that I needed to stop payment on , she went above and beyond . Thank you so much for the outstanding service ! Every other branch said make a appointment And even though I didn't have a appointment she Accommodated me and gave me 5 star service . Thank you for making this process smooth and with such a positive attitude. read more

I was in need of getting quarters for laundry. I waited in line for a good 30 minutes. When I asked the teller for $40 in quarters she asked if I was a member of Wells Fargo, I stated no I was not, therefore she said she was only able to do $20 in quarters and I replied that was perfect. Then her manager told her no she wasn't allowed to perform that task for me. I went down the street to Bank of America and they exchanged my dollars for quarters no question asked. Lesson learned stay away from Wells Fargo Banks. Never do any business with them on any level. read more

Service at this location is declining. For 1 week the drive through ATMs still not working. This morning.... non of the ATM machines available for usage. The line in side the bank ridiculous with only 3 windows open Terrible service.....did they run out of money to fix the drive-thru ATMs? read more

Love this branch ..... I always need some kind of help with my account....Today I needed to figure out the best way to receive Zelle deposits and I could sit back and let Romy and Chris figure it out... totally happy with the results... read more

Horrible customer service. Tried to open an account, Wells Rep going on vacation and said she would call back when she returns but never did. Set up an appointment but the Rep was not in that day, everyone else was polite and tried to help. Stopped by today just to find out if they had everything and could open the account but the Wells Rep was too busy being defensive to bother asking what she could for me; telling me she called, telling me there wasn't time to open the account, arguing with me when I said I tried calling back four times but their phone system said the bankers weren't available and referred me to online support (since the phone system was that way two weeks ago you'd think they would know that when they give you a number and ask you to call back). Finally said I have no idea why she has an attitude when I wasn't expecting anything, just needed to find out if she had everything she needed to open the account so we could schedule. Wells Rep started in all over again about how she didn't have time today, she tried calling and then proceeded to tell me I was rude the first time I came in. At this point I'm wondering Wells HR knows she doesn't take her medications every day. read more

Wow the service here is sooooo much better than los angeles branches. Caitlin was very pleasant and easy to deal with. Very informative and knew what she was talking about. Beautiful branch. Thank you. read more

I have been banking at this branch for twenty five plus years and have always been happy with the customer service provided. Recently I have had a couple of occasions that I needed some things notarized and a couple of wire transfers done. On both visits I dealt with Kevin Vasquez and I must say he went above and beyond to make sure all that I needed to take care of was accomplished in a timely and efficient manner. His customer service was impeccable. I don't usually take the time to do reviews but I was so impressed with him that I felt compelled to write a review. Thank you Kevin you made a very stressful situation so much easier. You rock! read more

Can't believe I am reviewing a bank but this branch is absolutely outstanding in service!!! All and I mean ALL the employees are super friendly, helpful and I have yet to encounter a mistake or an indifference from anyone. Lots of windows open and very little wait time (maybe 5 minutes) to speak with a personal banker. I loved the branch that I use to do business with before moving and was very concerned I would not find that same family, friendly vibe. It took no time, they are super stars. read more

Wow, probably some of the best customer service I've had from a bank. Came here to take care of a somewhat complex account. Everyone is very friendly and helpful. The teller had me talk to one of the bankers and he was able to get me what I want. Very warm staff and cordial. Plenty of parking. read more

Pain pain pain to deal w these reps. What takes 30 seconds and what I've been doing for three years, took multiple people to verify even though I told them the protocol. Pushy and rude and annoying, leaving irritated to say the least. read more

Can't figure out how else to leave a review for this through Wells Fargo so Yelp is the next best thing. Made an appointment well in advance to speak with a banker, and when we got to the bank about 3 minutes early, the security guard instructed us to skip the line outside and go right on in. We did as she said but there was not a single banker to be seen at the desks, or anywhere to tell us where to go for an appointment. We stood around a bit and then decided we would stand in the teller line to ask them if they could find an employee for our appointment. It was at this moment that a disgruntled man came inside and began to loudly harass us for about five whole minutes about "cutting in line" until someone finally came out of the back room to ask what "the problem was". We tried telling the man we had an appointment and we were only waiting for someone to come out to speak to, and that we were told to come right in. Not only did he completely ignore this but began to mock us and shout things like "you don't have an appointment! You just wanted to skip the line! That's not where you go if you actually had an appointment" etc. Well as stated we had an appointment, and when someone FINALLY came out of the back room to save us from this wildly uncomfortable incident, we got one quick "sorry about him" before walking us over to a desk where we continued to wait for our banker to show up, but NOTHING was said to this man who had harassed us for the last five minutes and caused a huge scene. It's because of people like him that someone should ALWAYS be out there to direct people where to go, not to mention be out there and available for their appointments, especially if the customer has taken the time to follow the rules and make appointments ahead of time. My poor dad who was with me said he didn't want the man to get any angrier because "that's the kind of person who would pull a gun on you nowadays". I should not have to feel this way when going in to a bank in Costa Mesa, and it's disappointing that nothing was said to the man who caused this uncomfortable scene. read more

Romy Patel helped me and she was so nice and very helpful and definitely knows what she is doing at wells Fargo. Thank you again Romy

This was the best and smoothest experience I've ever had at a Wells Fargo. I had several things I needed to do, including changing my address, and the staff was extremely helpful. read more

This is the worst Wells Fargo in the world. I have been in here 3-4 times & it's always the same story. The tellers are way to chatty with the customers asking personal questions and taking up time while there is a huge 7-10 person line & growing. I'm in line and I can here all three tellers talking about there weekend, asking how their customers weekend was. Fucking really! Only questions should be how can i help you today. read more

I wrote a review yesterday, but it did not log it. Not sure why?? FYI, they take three days to post a cash deposit, 7 days to credit your rewards, and only then can you close a card. Never heard of such a timetable. Just some info in case you are shopping for a new bank. read more

Way too many suits standing around acting friendly like sharks trying to eat your wallet. If they are really trying to make an impression, try better customer service. The lines are long with just a couple of tellers. I have stood in the merchant line while numerous customers who came in after I did were served. When they finally called me over to a non-merchant teller, I get a lecture telling me not to wait in the merchant line (I am a merchant). All they have to do is look around or put the suits to work. read more

Amazing customer service. As I walked out I watched an employee get down on his knees to speak with an elderly woman sitting down in a chair so that she could hear him. So much respect in that moment. Beautiful. read more

This branch of Wells Fargo is the best!! They always help me out and give the best customer service. They set me up with a bank account that fits my needs, and a low interest credit card. I would definitely recommend their branch because of the excellent customer service they provide. You're doing a great job guys! read more

This is a nice bank and the people there are always very helpful and friendly. I would have given them five stars if the lines and wait-time was not excessive at times. Otherwise this is a great bank to have as local branch. read more