If I could give this dump a zero I would. Came in two days ago to deposit a check, have in mind that I have been coming to this place since it is close to my home and more convenient. I come to this place often to deposit checks and I had never had a problem. I came in through the drive thru and was "helped" by a women and she told me she would not be able to deposit my check due to my name not matching. She proceeded to ask for my ID and still was not convinced that I was that person. I have been signing my check the same every single time and had never had an issue. The name that is on file is the name used on the check. She was rude and could care less, she sounded racist and even though I told her I would take my business to another bank and close my Wells Fargo account she did not seem to care they were loosing a customer. What is happening with workers who no longer are wanting to work, workers with a lack of empathy, workers who are so cold when treating customers? This place needs better customer service! Because of this negative experience I will be changing banks. Also, keep in mind that Wells Fargo will steal your money. Every month they charge me ridiculous hidden fees, everything they stand for is making MORE money, they don't work for the people. Do yourself a favor and choose another bank to bank with. This place is trash. read more

We are not from this area but had to stop in to Wells Fargo and were happy we went to this location. Staff Joseph and Dawson were super friendly and helpful! read more

Have never dealt with such disrespect from a bank. Made a deposit at there atm. Brittney the District Manger Assistant told me it was placed on hold due to a signature discrepancy. I did everything that was ask of them to release the hold. Even though this how I've been signing my checks for years. (I even brought them print outs of old checks from there website). I came back later in the day and spoke with Shendeya she told me the check was on hold because two deposits were made for the same check and accused me of fraudulent activities and was quick to usher me out when 5 o'clock hit. The check was then released the next day after calling customer service and explaining this situation but I've been sitting in the lobby writing this review for 35 min now as the have to "get approval to pull my funds" and told me I have to call the 1-800 # to close my account. ( I checked Wells Fargo website you can close it at a branch...) complete disrespect & unprofessionalism from every level of management in the bank. Been a member for 20 years but happy to close my account so I never have to deal with this branch again! *update they weren't able to pull my funds out or close the accounts. Who would have guessed read more

Wells Fargo Bank - 1 person in line.. 2 available bankers on there cells and still waiting.... - Banks & Credit Unions Near Me - Mesa, Arizona

If no stars was an option, that would be the rating. Over the past 4 or 5 months the drive through is closed more times than it is open because of staffing so I'm told by the employees when I'm forced to go inside to do my banking. The drive through ATM has been out of order for months and months and months. Today to go through the drive through, (they were closed of course) and saw that the ATM was finally open so when and inserted my card. A message came up saying, cannot dispense money, other transactions available. You go inside and there are more people standing and sitting around. Why not have them work the drive through? If the manager had to work the drive through every day until he or she fixed their staffing problems...they would have 5 new hires within the week. As I was forced to go inside to bank so was a handicap gentleman who like me was attempting to use the drive through and forced to park his car and go inside. It wasn't as easy for him to do that as it was for me. It's no wonder that within their Mission and Vision statement do they never mention "customer banking convince " This branch manager needs to be fired yesterday! read more

Very friendly employees. Kudos to Bryana for helping me turn my frown into a smile by offering me a dum dum for my birthday. Large branch for all you personal and business banking needs. Drive thru in the back. read more

This is for the Power and Guadalupe location in Mesa, December 26th, about 2:00 p.m. I went in today as I needed to see a banker for a moment. The very rude young woman had long dark hair and was obviously bothered to have to deal with me. She let me know very quickly that she couldn't help me and there was only one banker. She handed me a card, advised me to scan it and make an appointment. Now, this entire interaction was in English . . . We left and I didn't look at the card until we got in the car; it was in Spanish! I scanned it anyway, and the Wells site came up in Spanish! I did not ask for Spanish, nor did o speak in Spanish, (I don't speak the language and have no desire to do so.) She was very rude and unprofessional! Please train your employees to treat customers with respect! We are the reasons they have jobs! I then went to the Higley and Ray location and the teller there was amazing! He assisted us right then and there with a smile! Aidan should be a trainer for customer service! read more

Strongly recommend working with Skyler and Larry for any banking needs you may have. Incredibly knowledgeable, patient and genuine. Thank you for the outstanding customer service. They go above and beyond to ensure their clients are well cared for! read more

Came in to get a birth certificate form notarized, so I can pick up my newborns birth certificate for proof to insurance. Went to wait in the lounge. Waited about 10 min and no banker came to assist. Was not acknowledged at all. I go get in the long line so I can speak to a teller, as I thought maybe I was in wrong spot. A lady comes and sits in the lounge and a banker comes to ask her right away if she needs a banker. Lady says no and is then offered some water. I was in line about 10 min at this point. Waited another 5 min and still line had barely moved. So 25 min of my time and spoke to not ONE person. All while my newborn and SO were in car waiting for me. So I left and will got notary done elsewhere. I recommend After Hours Notary, always reliable and quick. Used in past and will continue to use. So when you want free notary from a bank expect to wait along time. Instead just go spend few dollars on a notary that's not in a bank and can focus on you. Sincerely, Very grumpy mom of a newborn that's sleep deprived! read more

Usually pretty good service until I am charged to cash a Wells Fargo check , just because I don't have a Wells Fargo account, and bank else where depending on the account type the account holder has determines the fee.... First I have a checking account and it's definitely not Wells Fargo and let's not forget I have to option and luxury to take cash the check or deposit it into my bank which is USAA. .. but hold on a min I'm getting charged by Wells Fargo to cash their check.... WOW. Ass backwards and I get the reason they are charging such redick feel like this and it's all banks . It's a tactic to get you to open an account which I will never do because I already have one. This shit is out of control .. . .FDIC needs to get their shit together.. awful way of making money. Definitely the sign of the times. read more

Want to leave 0 stars. I tried ti do what I needed online and was told because it involved a minor, I would need to come in. Which is odd because I have older kids that I didn't have to do this with but whatever. So I plan to go in Saturday as I've done for as long as I can remember because you know, work and school during the week make it hard. So Friday I look online and see that one spot says this location will be open, but my Apple Maps says it will be closed Saturday. So I call location, no answer but it connected me to customer service. I ask if this specific location, by address will be open Saturday. I get the affirmative that this location will be open Saturday from 9-12. I say that I need to open a new account for a minor (who has a savings but needs a checking now and set up online banking for him which I can't do online for some reason). I show up to this location at 11am. It's closed. Says it's not open Saturdays. After I called and they said it would be! Crappy service. Get your $h!t together Wells Fargo! So I load my toddler up again and head to location a few miles away that says it's open, crossing my fingers! They are open! Yay. Then the teller tells me there are no bankers on Saturdays anymore. No one can open an account for me. Bull crap. I called and said that's what I needed to do. If that's the new policy then the "customer service" line should tell me that service isn't available on Saturdays like it has been in the past 20 years that I've been with this bank. I have like 15 accounts here and I'm looking now to leave. Treat your account holder better Wells Fargo, or you'll be bankrupt soon. read more

Poor service for a long time customer, will now bank elsewhere. Tellers and bankers are not friendly and actually kind of rude. With all the choices out there they should consider treating their customers better. read more

Very satisfied with the service at this branch. They were helpful setting up a brokerage account and refinancing my home during covid.

DO NOT TRUST their Bill Pay Service - cost me $300 in late fees! The people at the retail level are very nice and will remember your name. But, sorry to say this doesn't make up for the Bill Pay Service that NEVER sent a check to my commercial landlord. After filing a claim that it was never received, they informed me they had 10 business days (which is over two calendar weeks) to investigate. Meanwhile, my landlord is assessing daily penalties. Then at the branch level, it was suggested I stop pay on it...good idea why didn't Bill Pay think of that? Oh wait...the stop pay will take 3-4 business days before they can return the funds to my account. My landlord was charging me $15 a day for every day it was late. Wells Fargo Bill Pay has a guarantee but they won't pay because they say the check was scheduled to arrive on Dec 9th (four days past the due date) OK Wells Fargo - I will pay the 4 days x $15 and you pay for the days you took to "process" the claim. Also, let's not forget THE CHECK NEVER ARRIVED. Did you even send it? Ridiculous. I'm changing banks - just a pain because merchant services hooked up and that takes another two weeks to set up with new account. DO NOT TRUST BILL PAY SERVICE AT WELLS FARGO - they are not accountable and weasel out of honoring their own "guarantee". Here's my guarantee - you will be worse off for using their services. read more

I lost my wallet and had to replace my debit card and my ATM card. The ATM card came within the 5-10 business days the bank said it would come in. However, it's been about 2 months and my debit card still has not arrived. I've attempted to call the bank but have been put on hold and hung up on too many times. The customer service has been terrible and I'm considering finding a different bank but I can't do that yet because I have no way to access any of my money. read more

A very friendly bank, the customer service is 100% always. The employees go above and beyond to make you feel welcome and help you . I recently went in to apply for a second mortgage after meeting with Lassaine I know I won't ever need another bank. He is phenomenal in knowledge. His expertise is amazing . Charlie is my favorite teller he is my go to person at the bank . He was the one who chose Lassaine to help me with all of my banking needs The person Charlie or Charles as he goes by both has been promoted to banker. He is great at it even though he looks young he holds a tremendous amount of knowledge read more

Awesome, awesome customer service! Yes, the place is huge but the bankers and tellers make you feel like they have your best interests in mind. read more

there's always something wrong, i can never get into my bank and my direct deposit never comes and i have stuff to pay for.