I wasn't a fan of this branch before and almost closed my Wells Fargo account after 30 years, but after the new Branch Mgr/VP FOONG TEOH took over this branch, the experience has completely changed. FOONG is exceptional at customer service, and by that I mean he isn't the fake sales-y type. Instead, if you have problems or unique situations he knows how to address and solve them. He went the extra mile to help me deal with an international banking issue, and never exerted the 'I'm a VP and above that' vibe. He was willing to get his hands dirty and solve my problem, and I appreciate his expertise. read more

Do not go to this Wells Fargo. This is the worst Wells Fargo I have ever been to in my life. There is no ATM access and ATM access has been down for months. I walked in just to deposit money and was turned away. Employees are rude. I'm leaving Wells Fargo. I don't even wanna leave one star, it should be zero stars read more

Even if you make an appointment, there will be no service staff after more than 20 minutes! Poor attitude and slow work progress read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Millbrae, California

The worst and laziest bankers in the branch and try to avoid any time of working. The branch manager Julia Lopez does not have the attitude to help customers read more

Andre has exceptional customer service & is very professional when handling each situation!

Made an appointment at the Broadway Burlingame branch for some notarized documents, after waiting for 45 plus minutes they were too busy to do this. They rebooked us same day to the Milbrae location and Jane took us earlier and provided excellent service with the utmost respect and professionalism. read more

The employees here are all very nice but their management is ridiculous. Waited in line for 30 minutes on a Monday because they only had two overworked tellers while 3 managers were chatting in the back. It's absolutely ridiculous how they expect people to wait in line for 30+ minutes because they don't want to hire any new tellers. read more

Wells Fargo Bank - Banks & Credit Unions Near Me - Millbrae, California

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No help. Just waste your time. I just walk in try to get help to I lost my credit card. They said you have to call by yourself. And then I try to open another joining account and they will tell you. You have to make an appointment. But there 3 bankers just playing the phone at that time and nobody in line. read more

This the slowest bank EVER ! 2 new tellers with girls training them .. 10 people in line , no other help ! I had to walk out as I was in line 30mins and they were not ever close to to helping me ... who has 30 mins to waste ... no lunch for me today ... one girl said sorry are tellers are at lunch !! Who in there right mind let's everyone go to lunch at the same time ... Make me want to change banks !!! read more

The most incompetent bank staff ever at a financial institution and the epitome of why I WILL NEVER ever bank with Wells Fargo again. I walk in WITHOUT CASH, to do a cash advance into someone's account. Now my bank, Chase, has not accepted cash for a deposit unless you are a member of the bank yourself. Knowing this about my bank I assumed this for most. I explain to the teller when I arrive that I need to do a cash advance from this card into this account, (placing my phone down in front of her with the acct #), she then asks, "How would you like the cash?" "Ugh! In this account." I'm sorry but we can't deposit cash, I interrupt and tell her I know that's why I didn't bring cash and that why I said what I said. She then tries lying to management saying that's not what I said. Well let's check the cameras and see if I didn't walk in and place my cell phone down facing her and putting with direction. Manager tries telling me that "I can pay" for a cashiers check from there mistake. Wow! Funny! Needless to say they credited me the cashiers check. A 5 min task turned in to over 30 so they could cash the same cashiers check they sold and provided me into my brother's acct. Wow! Just wow! read more

Amazing customer service! I walked in not quite knowing what to ask and how to receive the help I needed. The lady who tended to me was patient and kind, throughout the entire transaction. She was able to tend to my needs in a way that was efficient and communicated very effectively. read more

Always a long long long line. So slow. Took me over 15 minutes to simply get a roll of quarters. Everytime I come here I have the same experience and leave highly annoyed. Do not go here if you're ever in a rush. read more

This bank is worst by far bank i ever went to! I took money and deposited straight cash to my account it took 24 hours to show in my account. I applied for credit card now its fourth week of the application but they still required 2 more documents!!! They should have asked me at the beginning! I submitted all required documents on time and it took them 3 days to say the copy was not right. Then submitted again it then they said it's gonna take 24 hours and it took 1 week. Somebody interviewed me one day for my application. Then after 7 day they even didnt know that i was interviewed before. Nobody works in that lame place! The lady who took my application in the beginning is always takes off time off and never at work! Pulling all my account and moving to other bank read more

The website yesterday read it was open until 6:00 PM, but when I got there, there was a sign that read closing at 4 o'clock... Very disappointing read more

I worked with Matthew Solis twice and he is very helpful! First, I was impressed that he remembered my face, because I had totally forgotten his. I couldn't have interacted him more than 30 minutes the first time, and he must see a lot of people. He takes time, is completely not rushed, even though it was probably his lunch time. He also gave me a lot of information that he thought would be helpful to me, even though it wasn't what I had originally came in for. Sometimes banking options can be confusing and you don't know what is right for you but he was able to walk me through everything. He explains very well such that I was able to understand. I also heard him talking to someone who sounded like they had a negative experience about something, and he was very calm and listened to everything that they said. That is important in customer service. Then after he was finished with that person, that's when he approached me, as if nothing had happened. As I also work with customers, I know how difficult it can be - that hearing someone complain can bring you down and that you may bring that negative energy to the next customer. He was able to not do this, so that is great! an acquired skill read more

Great customer service! Went here to open an account. Jonathan Chan was super helpful and friendly; he answered all my questions and clarified things for me. Even walked me out of the bank when we finished. The tellers here are all friendly as well. I most def am happy with Wells. read more

Left my debit card at home when I went to deposit my check; I had to go inside. Past experiences at different branches were too variable and I've been avoiding going inside to avoid repeating the more negative experiences (e.g. unsociable, inept behavior). Imagine my surprise when I encountered one of the best customer service I've received from a brick and mortar bank. I am remorseful that I cannot recall everyone I had the pleasure of talking to, but I will attribute my significantly positive opinion of this branch to Ricardo V. What a homie. What was supposed to be a routine check deposit turned into a hassle-free upgrade to Preferred Checking when the tellers noticed I was still using a College Checking account. While I cannot attest to the other functions performed by this bank, if my experience today is any indicator of those other functions, then this branch has secured my continued business. read more

Friendly staff but not so good service. They were adamant and enforcing rules when they can streamline things from user perspective. I have always had good experience with them in Santa Clara branch but was disappointed. read more

This is just an average wells fargo. For some reasons, some tellers were seemed pretty clumsy when handling my check deposit such as they always needed to proceed my deposit by asking an elder lady come for the assistance; despite that fact, could be 5 stars rated on my review, if my banker Jonathan Chan still there, I have opened some accounts from him, and he took really good care of it, but for some reason he got let go, and that's a big disappointment for us. i will sooner or later close my wells fargo accounts from this branch and re-open elsewhere he works at. Come on, you guys need some Chinese bankers here, Millbrae is almost like a Chinatown, how can you keep your clients without having someone who can speak to the Chinese only client? Again, I love wellsfargo, and I have been having the account since 2005, but this branch is just an average or even below the average branch.... read more

good place to bank, it looks a helluva lot nicer than bank of america just a half block away. the tellers are always nice. parking does suck in millbrae at lunch time since there are a million restaurants packed into a couple blocks. but the bank is cool. the atms work ..there is not much to review a bank about read more

I like this bank they take care of me and my business big time, I am super happy with them Oleg branch manager is really good and easy to deal with. Thank you guys !!! read more

this is the worst bank ive ever been to my entire life‼ honestly i wouldnt even give it a star. i came one morning and i was cashing my check (mind you i didnt even have cash on me) with a guy at one of the stations and he gave me my money i put it in my wallet took the reciept and i left. i went to go put in gas down the next block over and i went in took a $20 bill handed it to the lady and she took it, she felt it and said "sorry i cant take this its fake!" i was so shocked because i just got it from the bank. i took it back and i felt it and it did seem fake. i told her "im sorry i just got this cash from the bank down the street" i left and i went back into the bank and i complained and they felt all the cash and 2 of the $20 bills were fake. they said "im sorry we cant give you back your money because we dont know if you must've took it and just put it in, once you walk out we cant do anything about it. and our money runs through the machines to find if there are any fake money. sorry" i was going to complain and file something but i had no evidence, i asked them before i left to give me back the fake bills and they said they couldnt. if i had the bills it couldve been my proof. this is the worst bank ive ever been to‼ read more

Unless you enjoy spending all of your free time standing and watching people who don't know what they're doing mess up your transaction over and over, I'd suggest a different location. I go to Wells Fargo every single day for work and I've never waited this long for a deposit. I was in the area and thought I could get my work done after lunch, and literally left an hour later so upset. First the teller counted my money 3 times, then made up a check amount which I hadn't written down and because of this couldn't match her total to mine for about an hour. She was so stubborn and ridiculous that it wasn't until someone else came and did the entire deposit for her that we saw her error. Don't go here, ever, under any circumstances. read more

I know, five stars for a bank right? Check it out. Friendly, helpful, professional staff. They never act like the customer is a nuisance, like they do at BofA. Great service from a very kind and genuine staff. read more

People who work here are total idiots. They are a bunch of untrained college kids who are rude and will screw up your finances big time. I recently gave them another chance with some cd's for my kids and they claimed I signed a paper wrong when I took out the cd's so all the interest was forfited. Totally unwilling to help and had to call their headquarters because they couldn't figure anything out themselves I finally got up to walk put and the Asian lady who was helping me who said she was in charge of the whole bank I.e. No supervisor available- she grabbed her business card out of my hand and said that she didn't have to tell me who she was. If u care about your money, DO NOT go to wells Fargo millbrae as you will get royally screwed!! read more

These people will lie to you. BEWARE that these people are in it for the commission! Yes, they are nice, but it is only for the benefit of themselves. And the women there dress like hoes. Really? You wear stilletos to work? It's not a fashion show girls. Dress professionally, you're prettier when you don't dress like you're going to the club right after work. Lol read more

So I came around 12:30pm-ish today to deposit a couple checks. Waited about 5 minutes in line. The teller was nice and asked how my day was, the usual like all other Wells Fargo's. After depositing my checks and leaving the bank, I later received a call from the same teller telling me that I actually did not sign one of the checks! Oops! She asked me to come back before 5:15, so I rushed from the Fisherman's Wharf area so I could sign it. I got there at 5pm and there was a lengthy line. By the time I got to the counter, the teller went to get my check and then told me they actually processed it/sent it off at 4pm that day! What a waste of rushing to come back. I know it was my fault for forgetting to sign it, not the teller's fault, but damn that sucked to find out the wrong information and to rush all the way there. Totally not blaming it on the teller, it was her first day and all, and she was really nice! read more

Just standing in line with 8 people watching 6 tellers and only 2 helping customers. This branch sucks.

Worst Bank Ever! I knew WF sucked because my spouse had problems w them but this is the limit - this dumb branch won't cash a check written from a business for me because they have a 'limit' from someone named 'Sheena' that unless you have an account here you can't cash a WELLS FARGO CHECK here..... Yes you heard me right, you cannot cash a check from this very bank AT this very same BANK unless you sit down for 20 mins and open an account and leave $50 with them. I can't believe this dumb bank. read more

Waited over an hour to get 3 pages faxed to their corporate. That is why I do not bank with the baddies.

nice welcome staffs. except a very slow foreign exchange teller who spend more than 10 minutes with 1 customer.I have to give up the service and left. hope the bank will improve this service since travelling and trading business are very popular now, this service are most likely to be increased. read more

I just started working at a job about 3 miles away. Is Milbrae always busy during the weekdays? All I wanted to do was use the ATM around 1:15 PM this afternoon, and I couldn't find a parking space anywhere near this WFB Branch location. Parking for the bank specifically is very limited. I drove around the block 3 times with no success hoping there would be an empty space. According to the locator, the nearest WFB ATM from this bank is at SFO. If Milbrae is always a "zoo" during the weekdays while I'm on the job, it looks like I will have difficulty whenever I'll need to do any 'walk-in' banking with them. read more