This branch is always busy. Make sure to make an appointment for anything other than basic teller…read moreservices.

I applied online for a car refinance loan and was informed that I had been approved pending final…read moredocument verification and signatures at the branch. I was scheduled for an appointment at the Logix Palmdale branch with Brett C. Unfortunately, my experience at the branch was very disappointing. Instead of assisting me through the final steps of the process, Brett questioned my information for over an hour and made assumptions that made me feel uncomfortable and disrespected. I felt stereotyped and judged rather than treated as a valued customer. As a Latino professional and business owner, I work hard and take pride in my financial responsibilities. No customer should feel dismissed or profiled based on appearance, background, or assumptions about their income or success. I believe your staff would benefit from additional customer service and cultural sensitivity training to ensure all customers are treated with professionalism and respect. I hope this matter is taken seriously and reviewed appropriately so future customers do not have a similar experience.

I got a check from my friend and drove to this location looking for antelope valley bank and to my…read moresurprise they have change the name a year ago , who knows why ! Anyway I got really good customer service by a nice lady called Lisa and no charge to cash my check and I don't have account with them.

Never had an issue at this location. It is small but I prefer it over Lancaster location any day…read more Everyone is always friendly. The security guard is always helpful.

This location is right by the Antelope Valley Mall. It kinda seems odd to locate, but it's right by…read more., The credit union is small and intimate. I needed to change my account and waited for a banker for about 5 minutes max and her name was Jessica. She was incredibly kind and helpful.

I absolutely love my credit union! The First City Palmdale Branch is so wonderful! The staff at…read morethe branch from the manager to all the representatives are all very professional and very helpful. I am a forever First City member and will never be lured away by other banks. I have been very satisfied and happy the way I am being treated with kindness by all the Palmdale staff that I feel like I am a part of the family. I am a very happy member and I recommend First City to anyone needing responsive and superb customer service. I would like to end this by saying a "BIG THANK YOU" to all the Palmdale staff for taking good care of me and my husband! Francisco and Cely K

I've been with First City for almost 2 months and I've called customer service multiple times. Each…read moretime I've called, I've been on hold for almost an hour. I'm writing this, I've been on hold for 43 minutes. I'm also not stoked that they don't offer credit building hardship loans during the current economy. In between the hold times and doing nothing to work with their local community, I immediately regret opening an account.

Palmdale, CA My 5…read morestar review is about my ATM transaction. For the times I had used it, there was no line, It is always working and there is always a parking available. There is like 2 - 3 ATM machines located just before the entrance to the bank. Limited parking spaces but it is in a shopping plaza so parking is not a problem if you don't mind the walk.

This is a bank. Where people are expected to make financial transactions. You want to feel clean,…read moresafe and secure when doing so. Apparently Wells Fargo has a different "business plan" that they feel will draw in customers. Good luck with that.

Chase is, in a word, useless. We wanted to set up a savings…read moreaccount for my son, and I was considering moving my personal and business accounts here. After having tried calling this branch for the past 2 weeks, and getting no response, I had the opportunity to just go in today. I withdrew a decent amount from my personal account at my current bank and my wife and I went over with our son. Upon arriving, we were greeted by a young lady at the door, who managed to tear herself away from the in-depth conversation she was having with the security guard. She asked what we needed done, and if we had an appointment. I mentioned that we did not have an appointment, because no one there bothers to pick up the phone. This is when she tells me that we need to make an appointment online, and that they were 2 weeks out. I understand how COVID has impacted the establishment, and that they are actively seeking to prevent large groups from congregating in the lobby (hence the 2 stars) However, that doesn't explain why they are incapable of picking up the phone when people call in. Either way, it was apparent that they'd rather not deal with the public, nor anyone wanting to open new accounts. So instead we went to my primary bank down the way (WF), and they were nice enough to take the 20 minutes to open a new saving account for my son. Bottom line, the people here have no desire to assist anyone. They are punching the clock, and don't care to engage in any retail bank transactions. Do yourself a favor and find another retail bank location to work with.

0 stars if I could . Atms never work atms inside close at…read more5pm When machines work they're slow

Every step of the process while opening a new account went very smoothly due to the pleasantness…read moreand professionalism of Veranice. I highly recommend requesting Veranice when visiting EFCU in Palmdale! Thank You!!

Here is my review of Edwards Federal Credit Union. Since I've been dealing with you all. No…read morecustomer service. Customer service is nonexistent once you get my account. I did this by recommendation--worst decision ever. Navigating online banking is terrible; I can't book appointments online. Employees are not knowledgeable or are confusing; upper and lower agents? Customers are put on a merry-go-round with the employees. The bank does not react to the customer's concerns at all.

No drive thru ATM! I'm not trying to get mugged. Also if I'm in a hurry I don't want to get out of…read moremy car. Even though I should lol. Still feel safer with the drive thru option. But hey maybe service is better inside for people.

Your customer service. It's been close to 2 weeks since I started opening trust account, now the…read moreholiday weekend is on us and we will not be able to get the draw on the account in time to be out of the house in a timely manner. If you are not going to open the account PLEASE let me know so I can open one at a more reputable institution that can take care of our needs in a timely manner!

I made a $21 cash deposit at an Wescom Credit Union ATM located 39575 Trade Center Drive in…read morePalmdale California. This took place on September 4,2019 at approximately 6:20 in the evening. Upon conclusion of the deposit the machine returned my debit card with the message " chip card not recognized " and failed to give me a receipt for the deposit. I contacted Wescom bank and they pointed me in back to my home bank. I checked my bank account and it show that I made NO DEPOSIT. Secondly, I attempted to phone LAFCU but the phone number kept asking me for my account number and when I put it in( which I believe is my account number) it tells me that it was incorrect. Please help me. I am at a loss of $21 and I have no person to talk to that can help me. My phone number is ( 661) 406-7901. Please call me to help me resolve my loss. Sent from my iPhone

I had the opportunity to be part of the Wescom family for 3 years. During that time, I have sought…read morea personal loan, and auto loan through them. The process has always been quick and transparent. Their interest rates and additional perks are a major plus in why I continue to do business with them. Everyone at the branch office is friendly and eager to help. Also recently I had my son join Wescom and leave their major bank institution so he could also start a relationship and get the same service we are accustomed to. I would not go back to my other bank.

This is the worst location. They don't give a dam about the business line why even have it open???…read moreMade a complaint to the manager and she's very dismissive with a nasty attitude. I'm a preferred customer with my personal account and business account & clearly they DO NOT value preferred customers.

My partner has a 401k with Merrill Lynch and and Ira and investment account that he takes money out…read moreon for his own use they send him a check he goes to Bank of America who is associated with them or as far as my understanding. Merrill sent him a check to cash out from his own money and he went into your establishment and your manger by the name Lisseth Melendez refuse to cash it , instead of doing her job to verify she turned him away and said she did not feel it was a real check ????? So then why not verify or try to help if the check Is from a company you do business with! She then said she was not gonna give out money out for free ??? Not only was she rude but unprofessional too . I am my self bank with Bank of America I have 3 account here and I feel like this was not handled correctly and I don't appreciate how this one particular branch seems to always have rude people working and very unprofessional . Quick note it's not the first time he cashed a check from Merrill and he doesn't have to have a bank account with BOA they have never have giving him a hard time to cash it till today , so he went to another branch and no problem cashed it as they always have