Was helped by a Roma at the teller area, she was very friendly and patient. Straightforward and…read morequick service while also prioritizing my privacy, which is very important to me. Have had unfortunate experiences with other CUs in the area and this interaction was a breath of fresh air.

Palmdale,CA I did a…read morewalk in, and the wait time is over 2 hours, so my SO and I decided to run a few errands first and came back. When we returned, another staff member at the front desk let me know, "If the next person doesn't show up, we will take you in." Music to my ears - and not long after, they called my name. The lady who helped me open my account is thorough, knowledgeable, and patient. She answered all my questions clearly and even offered helpful suggestions, like their low-interest credit card options and the higher interest rates available with money market accounts. I am new with this local bank, and the account - opening process was smooth and easy. I'd recommend making an appointment if you want to avoid a long wait. Private parking lot. Refreshments offered at the waiting area which is a plus.

I got a check from my friend and drove to this location looking for antelope valley bank and to my…read moresurprise they have change the name a year ago , who knows why ! Anyway I got really good customer service by a nice lady called Lisa and no charge to cash my check and I don't have account with them.

Everyone here provides great customer service! I've come multiple times, and everyone has always…read morebeen polite, friendly, and helpful. The security guard is always in great spirits and greets everyone with a smile. He opens the door for everyone and makes sure you feel welcomed. It's always a pleasant experience coming here!

Never had an issue at this location. It is small but I prefer it over Lancaster location any day…read more Everyone is always friendly. The security guard is always helpful.

I've been with First City for almost 2 months and I've called customer service multiple times. Each…read moretime I've called, I've been on hold for almost an hour. I'm writing this, I've been on hold for 43 minutes. I'm also not stoked that they don't offer credit building hardship loans during the current economy. In between the hold times and doing nothing to work with their local community, I immediately regret opening an account.

I found a card while walking at the park. I came over here to return it. The lady is so nice and…read morethankful. She assured me that they will call the rightful owner.

Palmdale, CA My 5…read morestar review is about my ATM transaction. For the times I had used it, there was no line, It is always working and there is always a parking available. There is like 2 - 3 ATM machines located just before the entrance to the bank. Limited parking spaces but it is in a shopping plaza so parking is not a problem if you don't mind the walk.

This is a bank. Where people are expected to make financial transactions. You want to feel clean,…read moresafe and secure when doing so. Apparently Wells Fargo has a different "business plan" that they feel will draw in customers. Good luck with that.

Chase is, in a word, useless. We wanted to set up a savings…read moreaccount for my son, and I was considering moving my personal and business accounts here. After having tried calling this branch for the past 2 weeks, and getting no response, I had the opportunity to just go in today. I withdrew a decent amount from my personal account at my current bank and my wife and I went over with our son. Upon arriving, we were greeted by a young lady at the door, who managed to tear herself away from the in-depth conversation she was having with the security guard. She asked what we needed done, and if we had an appointment. I mentioned that we did not have an appointment, because no one there bothers to pick up the phone. This is when she tells me that we need to make an appointment online, and that they were 2 weeks out. I understand how COVID has impacted the establishment, and that they are actively seeking to prevent large groups from congregating in the lobby (hence the 2 stars) However, that doesn't explain why they are incapable of picking up the phone when people call in. Either way, it was apparent that they'd rather not deal with the public, nor anyone wanting to open new accounts. So instead we went to my primary bank down the way (WF), and they were nice enough to take the 20 minutes to open a new saving account for my son. Bottom line, the people here have no desire to assist anyone. They are punching the clock, and don't care to engage in any retail bank transactions. Do yourself a favor and find another retail bank location to work with.

0 stars if I could . Atms never work atms inside close at…read more5pm When machines work they're slow

Every step of the process while opening a new account went very smoothly due to the pleasantness…read moreand professionalism of Veranice. I highly recommend requesting Veranice when visiting EFCU in Palmdale! Thank You!!

Here is my review of Edwards Federal Credit Union. Since I've been dealing with you all. No…read morecustomer service. Customer service is nonexistent once you get my account. I did this by recommendation--worst decision ever. Navigating online banking is terrible; I can't book appointments online. Employees are not knowledgeable or are confusing; upper and lower agents? Customers are put on a merry-go-round with the employees. The bank does not react to the customer's concerns at all.

No drive thru ATM! I'm not trying to get mugged. Also if I'm in a hurry I don't want to get out of…read moremy car. Even though I should lol. Still feel safer with the drive thru option. But hey maybe service is better inside for people.

Your customer service. It's been close to 2 weeks since I started opening trust account, now the…read moreholiday weekend is on us and we will not be able to get the draw on the account in time to be out of the house in a timely manner. If you are not going to open the account PLEASE let me know so I can open one at a more reputable institution that can take care of our needs in a timely manner!

This is the worst location. They don't give a dam about the business line why even have it open???…read moreMade a complaint to the manager and she's very dismissive with a nasty attitude. I'm a preferred customer with my personal account and business account & clearly they DO NOT value preferred customers.

My partner has a 401k with Merrill Lynch and and Ira and investment account that he takes money out…read moreon for his own use they send him a check he goes to Bank of America who is associated with them or as far as my understanding. Merrill sent him a check to cash out from his own money and he went into your establishment and your manger by the name Lisseth Melendez refuse to cash it , instead of doing her job to verify she turned him away and said she did not feel it was a real check ????? So then why not verify or try to help if the check Is from a company you do business with! She then said she was not gonna give out money out for free ??? Not only was she rude but unprofessional too . I am my self bank with Bank of America I have 3 account here and I feel like this was not handled correctly and I don't appreciate how this one particular branch seems to always have rude people working and very unprofessional . Quick note it's not the first time he cashed a check from Merrill and he doesn't have to have a bank account with BOA they have never have giving him a hard time to cash it till today , so he went to another branch and no problem cashed it as they always have

Just opened an account with them online, came in to deposited cash and overall the lady was helpful…read moreand professional. I see all these negative comments and everyone acts differently but for me straight forward and simple. She was able to give me a temp check deposits just fine great people. All I can complain about really is the interior it's out dated old and small. If they could only revamp that new color make it cozy clean it up a bit new items that'd be great. Otherwise for my personal use it's good can't complain about.

I deposited money to my account but bank closed my account due to not meeting the terms according…read moreto them. So i consider ok but they sent me letter that the case was cleared and check sent to this branch.. i skip work just to talk to manager but not available they promised to call me but two weeks no call came In... its my money but im having hard time to get it i dont know why???