Nothing to complain about here. I have only been to this branch a handful of times and always to cash or deposit checks. The staff has been quick, friendly, and helpful. There has never been a long line and there is a little room to stop if you have not signed your checks or taken them out of the mail. (oops) Keep up the good work Sparks. read more

I was just in the bank this morning to resolve an issue not only did the manger of the bank tell me I was confused and that I didn't have the funds which I did. But when the bank is taking an extra $406 out of my account is ridiculous. Definitely looking for a new bank asap. As well as the bankers don't handle the situation at all they basically had told me to figure it out on my own since it's my account. What a SHIT SHOW. read more

I have been a customer for 25 years at this location. The customer service at the window is always great, however the bankers at the desk are so rude. My free checking account has moved to where now I have to keep $1,500.00 at all times. Looking for a new bank. read more

The workers are very friendly and professional, the wait was not bad at all and I been with Wells Fargo for over 5 years now.

The bank agent was super rude and short with me. Very disappointed. Thinking about moving my money to a different bank

I almost lost my temper!!!! Really really! Just open a checking account, cost her almost 2 hours! I don't want say her name. She keeps making mistakes! Hate that place, not professional at all. read more

I have been with Wellsfargo for decades. It appears to me that customer service no longer resides within the Wellsfargo organization. I went in to the branch on Pyramid a couple of weeks ago, Trust and my husband's death certificate in hand, to find out what I needed to do to notify the bank of his death. Obviously, this is not a pleasant task. I explained to the banker what I wanted to do, and she told me I would have to make an appointment with someone who could help me. So we made an appointment for the next week. I returned to the bank, and the agent, Karen, said she was sorry but it would require a notary, and this branch did not have one. She made an appointment for me at the Wellsfargo on McCarran and Lincoln. I went there yesterday at the time I was given and Kevin told me they didn't have an appointment for me. I asked if he could check the system that maybe the wrong date was given to me. He came back and said he could not find me in the appointment system. Acting like he was doing me a HUGE favor, he said "If you come back at 2:30 this afternoon I will help you. It may take an hour or more". I am 70 and not in the best of health and mourning the loss of my husband of 42 years, and when I got home I did not feel up to going back that afternoon. Not wanting to be a "no show" I looked up the local number for the branch. I called three times and got a voice message that said the bankers could not answer the phones. So, I called the 800 number and finally got a human. I explained the situation and she said they had the same problem reaching branches. I asked if she could send an email to let Kevin know I wouldn't make it. She could not. Today I received a rather indignant voice message from Kevin saying he had marked time for me but I did not show. He left a number. I called the number back and got his voicemail. I left a message explaining I tried 4 times to reach him yesterday but was unsuccessful. I will be closing my Wellsfargo accounts and moving them to my late husband's credit union, who has been very accommodating. read more

Had a fraudulent charge in our account a month ago, we called their customer service who insisted that we contact the merchant. We did. The merchant refused to refund our money instead offered a 50% off on items we are not interested in. We decided to head to this specific branch -- the representative assured us that the matter will be resolved. It's been more than a month, there is still no refund. We came back to this branch again and was told to call the customer service number to inform them that we weren't happy with the outcome of our complaint. Seriously? We had an unauthorized charge and this bank is giving us the run around. Their customer support also refuse to listen and just talks over us. It's frustrating. I am heading to this branch again and if the issue cannot still be resolved, we are shutting down all 4 accounts and will make sure to let people know that if you have a fraudulent charge, good luck in having Wells Fargo help you sort it out. Chase Bank is very good at this problem (I was double charged at Nordstrom & they returned the money to me without making me feel like I was the one who is at fault), they are also very quick at posting credits back into your account unlike Wells Fargo who takes more than 5 days to post it. I wish there's a Chase Branch here in Reno, I banked with them for more than a decade and never had problems. But we moved to this sad town, banked with WF and had problems with this bank always. read more

I've always heard the rumors about Wells Fargo but being with them for 11 years now have never really had an issue. Until the last two weeks. I got a new job about two months ago and started doing mobile deposits with my checks. The first month nothing went out of the normal. The checks went in fine and I was able to use the money. All of a sudden two weeks ago issues started happening, the first issue was they returned one of the checks I deposited and charged me $12 to do so saying they couldn't locate the bank the check came from. It came from Nevada state bank and I work for BJ's BBQ, they definitely have the funds in their accounts to be paying their employees. Had to go to Nevada State Bank to cash the check, which they did with no issues. Well then comes the next week, go to deposit it into the ATM this time. Well the ATM froze after putting my check in and now it's on hold till the 16th of may and I had already paid rent because it told me on the app the funds would be available the next day. So now my accounts negative $400 and the reason they said for holding it was because "too many overdraft fees issued in the last 6 months". Went back on my statements, it's been well over a year since I've had one, yes there we close calls but always managed to get money in the account before the fees hit. So when I asked the gentleman the only one he could pull up was the $12 they had charged me. I won't be taking the risk of putting anymore money into this account with these people, they're also very rude over the phone and reluctant to help anyone. Definitely time to go to a new bank, done dealing with this. Hope this helps someone in the future. read more

I happen to think their customer service was great, maybe not so much the tellers but the people working in the new accounts and loans department are great. They didn't try to put anything over me, make me sign up for anything unnecessary, or make me pay any ridiculous fees. I really like banking here compared to to Bank of America or U.S Bank. read more

Wells Fargo Bank - For freee - Banks & Credit Unions Near Me - Sparks, Nevada

I come to this location at least twice a week for work. Everyone is always so friendly. Always helpful. Always a joy seeing the tellers at this location. read more

Constant problems. Customer service is worse than the Wendy's next door and they need serious training program to teach them that the customer is always right. They put small business and vault customers above all others and we are just the sheep with no where else to graze. Bad. Bad. Bad. I only gave two stars because the employees try hard with poor management. read more

Horrible customer service it just makes me want to throw up. I came in on my lunch break to get an issue resolved on my debit card and the teller insisted on given this long speech or sales pitch should I say even though I didn't have time to talk about any of that. I proceeded to listen even though I was really annoyed with this tellers Cheyenne, AND she kept giving me an attitude .I was looking around to see if there's anybody else that can help me but her name tag said lead so it made me nervous to speak to anybody else in this branch. who would give this little girl any right to manage or to tell anybody else what to do. I will NEVER return back to this branch read more

Busy bank but the managers do a good job taking care of the customers. Most banks try to hard to sell their crap but this place I get a genuine feeling of being helped with what I need. Also, I'm always out of the branch real quick, sometimes there is a wait but not often. read more

This bank in it's infinite wisdom issued my 18 year old daughter who has no income a credit card with a $1200 limit. Brilliant. Apparently even a clerk there helped her apply. Nice responsible bank. read more

Wells Fargo doesn't tend to be great on customer service to start with but this branch is the absolute worst... Tellers won't listen to what you want, insisting to give their sales talk even when you're trying to tell them what you need or that you have no time left on your lunch... Making deposits into incorrect accounts... The bankers are no better, making promises of actually helping & having absolutely zero follow thru... read more