We ordered delivery because there were some 2 for 1 deals through Uber Eats. This location also has a drive through. The order arrived quickly and was still hot. All of the sauces we asked for were provided and the order was correct. The food was good at a great price. If you are looking for a five star meal you cane to the wrong place. If you are looking for good comfort food at a great price, stop in or get a delivery. read more

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I understand and empathize with fast food works needing to be paid more to make a living, but the should be some minimum competence to them doing their job. The order: spicy chicken sandwich plain with cheese. Instead regular chicken sandwich with mayo and lettuce. Sadly I'm allergic to mayo, so its not even like I can wipe it off. also the receipt has the correct order, so they can't even match it up off the screen correctly. read more

The worst Wendy's I've ever been to. Terrible customer service. Didn't get the order even remotely correct. Avoid at all costs!!!

Signs outside say Open Early. Google says they are open at 6:30. Front door was OPEN at 7 am. They said they didn't open til 7:30, inside, or the drive through. Had a hungry daughter who didn't get why the door would be open if they were not open. Awful. They need to fix their hours with Google. read more

The guy on the mic was confused & kinda rude. The fries weren't fresh and yeah, this was not the best experience.

Went through the drive through for a burger, the burger was old and slapped together. The fries were not fresh and lukewarm warm. Probably the worst Wendy's experience in a very long time. read more

Chicken nuggets were good everyone here barely speaks English the wraps fell apart as soon as you picked them up the fries were dry the soda tasted like crap when I asked for normal coke they gave me diet and they give you the minimalist amount of everything everything's dirty the ac is BUSTED read more

the staff members ARE kinda quiet and unenthusiastic but be serious they're working at a busy fast food chain that's open all day! they do what they need to do and get it done- they're working a drive thru, that's not the place to become besties with costumers, i get it. THE FOOD IS SO GOOD, they never fail to impress. wendys has the BEST RANCH. the fries are so crispy and yummy- with the cheese even better the spicy nugs are so yummy- actually spicy the staff may be quiet, but they listen read more

Wendy's - finished that last delicious crispy scrumptious nugget while posting this review - Burgers Near Me - Brookfield, Connecticut

Well it looks like from other people's experiences that whoever the hiring manager is for this Wendy's chain certainly isn't doing a good enough job. We sat there and waited for over 5 mins at the drive thru to be helped and finally just pulled out of line because we were hungry and weren't going to deal with it. We went to BK next door, ordered our food, and were on our way in under 3 mins. When we looked over, the line still hadn't moved and was even longer. Ya'll have a serious problem at this location for sure. read more

My burger was good but the young man in the hoodie working the drive thru had no personality. He didn't give me a straw and napkins and I waited to get his attention. I didn't tell him What I needed he just open the window and handed me a straw and closed the window. He looked as if he was mad at the world. Management needs to remove him from working the front end. read more

Staff member not knowledgeable of the survey on line. Did survey try to redeem it was the worst experience ever all because they don't know anything about the survey. Staff spoke to me like I came in store begging. No one should be treated that way. I was so embarrassed the way the staff members spoke to me all because I was trying to redeem the offer from doing the survey. read more

Is there a zero star option? Another day of cold food, air conditioning blasting on a 12 degree day - and when I ask them to fix the temperature I'm told "we are really warm back here working so it's. Or going to be fixed." Way to go Wendy's in turning away people. read more

Well.... It's fast food. Sometimes it's warm, sometimes it's cold. I usually go late, so it's kinda the only place open. Staff is friendly at the drive-thru. read more

Customer service was wack :( I live in New York and I'm here for school, wendys is my safe space and usually is my comfort food. I come here in hopes to get the wonderful juice nuggets I love and yet when I receive my order, the nuggets resemble McDonald's nuggets. They were horribly dry and ugly. And the people in the kitchen got my order wrong twice. All I wanted was nuggets and 2 PLAIN home style chicken sandwiches. How hard is it to just put chicken between bread???? But other than that, the people working at the register were rude and seemed to not even care to be there, which I understand because they were young but I still feel they should be less irritated. The tables were nasty, and I feel during a pandemic they should be on that a bit more. read more

Completely disorganized and absolutely filthy. All three trash cans are overflowing, with several tables and the carpet full of crud. read more

Wendy's - a view of the outside of the restaurant - Burgers Near Me - Brookfield, Connecticut

I like Wendy's. But, the war has done something to them. Wendy's has been trying too hard to keep up with the latest "chicken wars" and has lost their original Wendy's charm in their food. The past two times I have tried to get my favorite burger (the pretzel bacon pub burger) they has replace the burger with chicken. This is unacceptable. I had to peel the chicken off of my sandwich in order to actually enjoy it. One time is ok, I understand if they messed my order up but if it happens twice I feel attacked. This in not on and this sandwich has not only disappointed me but made be debate eating Wendy's EVER AGAIN!!!!! read more

Wendy's - A trash can with Wendy's chicken - Burgers Near Me - Brookfield, Connecticut

My son wanted to go to 5 Guys. I said no because it would take too long. We hit the wendy's drive thru and then waited in a parking spot for 10 minutes because they didn't have any regular Single burgers ready. Then they didn't bring our fries and I had to go inside and wait in line to get our fries. You know what they say about what they always do to you in the drive thru. read more

Oh how I loathe thee; let me count the ways. 1. Orders are frequently wrong. I ordered a hamburger and I got a chicken sandwich. Was from the drive thru so I didn't notice until I got home. 2. Orders are often cold; especially the fries. One time they told us to sit and they'd bring fries when they were ready. They brought the fries out when we were done with our sandwiches and the fries were cold. 3. Continually has dirty tables. 4. Huge line at the drive thru blocks cars parked in spaces. read more

Decided to get some new tires at town fair which is across the street from this Wendy's I came across ordered a meal and thought I would get some work done as it was going to take about an hour and a half unfortunately this Wendy's does not offer Wi-Fi FYI read more

Zero stars would be more appropriate. They were not busy when we went in. Place was filthy, no tables had been cleaned despite excess staff hanging around. Bathroom was gross too. Fries were cold and it took them 3 tries to get my husbands chicken sandwich right and no one even apologized - seemed they couldn't care less. read more

Unbelievably bad experience with these knuckleheads. Today I pull up to the window and handed the person a $10 bill for an order that cost $5.37. The person handed me 4 singles, and when I ask where the rest of my change was this genius replies "we don't have any change". I told them it should not be my problem if they are out of change and they should eat the difference not me which this millennial had difficulty processing. He then tried to give me some pennies that he thought I was too stupid to know did not amount to $.63 so I called him out on his deception and told him to just give me back my $10 bill and I will return the 4 singles, and he can stick my order somewhere warm. Of course, Einstein had to confer with the manager before handing me back my $10 bill. I then drove up to the window and another genius handed me the lunch that I had ordered but did not pay for which I gladly took because I had my fill of these morons for one day. Hey Wendy's, if you aren't smart enough to have change on hand to conduct business then you eat the difference and don't try to screw your customers because there are plenty of places on the same street that offer better food at cheaper prices, and whoever the dope was working at 12:30 today August 7, 2020 needs a lesson in honesty and common sense. Thank you for the free meal that you stupidly gave me because you wouldn't eat a $.37 shortfall due to your change shortage. read more

Ugh. Simply awful. Dave Thomas would roll over in his grave if he knew about this weak link in the Wendy's chain. Slow service, terrible food and dirty tables. Owners and management: You're going on a field trip. Destination? The Wendy's on Westport Avenue in Norwalk. There you'll see how it's done right. Ahhhh, you obviously don't care about doing anything right. We are just days away from the grand opening of Chick Fil A. This Wendy's is going to go bye-bye, mark my words. BTW, I'm not loving this pretzel bun thing, unless I'm missing something. Does it taste good anywhere? PS: You may see me giving out so many 1 star reviews....It's all the horrible places my kids drag me to. Avoid this one! PPS: Filthy bathrooms. Gross! read more

This is the only fast food place ive ever been where the kid fucked which number i ordered and refused to give me what i ordered. I was reading the order off a piece of paper, also ive been here maybe 7 tomes and theyve given me the wrong thing 6 times. The chicks at the counter speak basically no english. read more

I was at the drive thru and the lady in front of me ordered 2 biggie bags, in which I heard her say 2, and I guess the person at intercom misheard her and only added one to her order and then she pulled up and the cashier and told her she only ordered one and the lady insisted that she ordered two, I'm not sure what else was said. I pulled up and I heard the cashier yelling she only ordered 1 to the people passing out the food in window 2. I feel like the cashier should've resolved and ringed her up for another it wasn't that serious. Especially doing it front of other customers. read more

So done with this place. I have a big family so we usually have a big order. It's very rare that we get everything that we order. Tired of paying for things I don't get. read more

I'm so disappointed, Wendy's used to be my favorite burger store . I had a very bad experience last night I stopped by for couple sandwiches to be exact 4 , first of all the white tattooed lady by the register had an attitude and you can feel the negative energy . I asked to repeat what type of cheese comes with the combo sandwich she was kinda screaming at me back ! Then I waited for few minutes they called my name I saw other employees throwing my sandwiches to each one another I was like wow hopefully that's not mine ! Guess what it was mine ! I took the sandwiches was very annoyed got home which is literally 7 minutes away and all the sandwiches were cold already and the French fries full of black spots and skins .. Very bad experience and I mean very bad one will never return back there I'm better off with Burger King across the street . From a business man view ,Owner should pay some attention otherwise will loss the franchisee very soon ! read more

The owner should apologize for hiring such incompetent staff.. How hard is it to keep frenchfries fresh and warm? Bottom line is..it's not hard at all. Shame on you lazy "employees" What's worse? The bacon chicken sandwich I ordered didn't have bacon, had a leaf of lettuce probably found in the garbage and the chicken was drenched in mayonnaise I had to wipe it on the bottom of the wrapper.. I ended up throwing it out after my cherry coke was regular coke.. and just went to the Burger King in bethel down the road. Thanks for being around. I wanted to waste my time going to your establishment tonight. No.. really... thanks. read more

The worst, tables filthy, sticky. A/C either not working or set to 80 degrees. Bathroom, I have no words for disgusting condition. Won't go again, there are many other choices on federal road. read more

lots of fast food seems to collect bad reviews but i just ate the most delicious biggie bag i've had in a while. everything was hot and exactly how i ordered. took just a few minutes because there was just one car ahead of me in the drive through. no complaints from me :) read more

Went to Wends today 5/28/19 around 1:15pm The food was terrible. Bought the 4 for $4 and a .50 cent frosty. The fries tasted like they were from the day before; was not fresh. The nuggets were soggy and awful, the burger was a 4 out of 10. I've been here before and food was good what happened. They even forgot to give me the frosty. I didn't go back didn't want to be bothered. read more

The worst run Wendy's ever. Stay away for the Brookfield Ct. Store. They never get anything right and they also do not cook food correctly.

Incompetent workers. Shouldn't even be paid minimum wage if you ask me. Hope you don't have any food allergies when you order because they'll make sure to mess it up. read more

Baked potato was cold. Bathroom and dinning room were littered with trash. Service was sub par. Lots of employees standing around, try picking up a broom! I will not be returning. read more

It's been a very long time since I've eaten at a Wendy's. Decided to give it a try again and ordered their new Spicy Chicken with Avocado meal...It was a nice big size deep fried chicken with avocado with lettuce, tomato, mayo between a toasted bun...Took my first bite and the spicy chicken was very dry...ugh! Not worth the price, $10 including tax, medium size meal with fries and a drink...the fries had more flavor than the chicken. For a franchise, you would think they have instructions how to cook process food. I would not recommend this place or will I return to this eatery...next time I will go across the street to KFC. read more

every time I go I get sick , then I give it another chance and get sick again.... IM DONE.!!!

Stanley is down right the best employee in this establishment. Not only does he meet the customers needs, he pleasures them too. He came to my assistance when I pulled the string in the bathroom when there was no toilet paper. He walked in with the utmost confidence in his eyes like he was born to wipe other men. When we both realized this wasn't your two squeeze thank you plz kind of poop, he retrieved a stack of napkins from his back pocket, assuring me everything would be OK. At Wendy's, Stanley is only a number, but in my eyes he is number one. On my way out he pulled out a small frosty and gave it to me. I will definitely be coming back for another amazing lunch. read more