Waited at the drive-through for a full 15 minutes before I finally called the establishment to inquire why they had not taken a single order in 15 minutes, and in fact four people in front of me had given up and drive away. I was given a lame, attitude laden explanation about understaffing and training new people. I left the line, did not order, and will not be back. read more

Terrible place with terrible service. You would think by now they would get workers or the manager would come in and make sure stuff is running correctly! 15 minutes we waited in the line at 3pm....No apologies and this happens repeatedly. Terrible read more

Just watched 6 cars leave because they wouldn't answer the mike one guy drove by shaking his head and a group of employees standing at the window doing nothing but talking and standing on there phones 15 minutes online and there was no one else at the window. Think it's time to fire everyone that works at this location, how is the owner supposed to make a profit? read more

Worst Wendy's service ever. They mess my order up every single time. Can't get five items in a bag accurately. Just when I crave that double stack, I soon regret it as I open the bag and discover they have screwed me yet again!! Dave Thomas' soul weeps in hell for what these people have done to his beloved Wendy's... read more

This Wendy's is terribly SLOW. I have been to the restaurant 7 times and 6 of those times I pulled out of line due to slowness. Today there were only 3 vehicles in front of me and it took 23 minutes to get through the drive-thru, and then my order was WRONG! Drink and sandwich were incorrect, so I suspect I received someone else's order. Didn't get greeted nor thanked for my patronage either. Sad, Wendy's over all has good product, but this location is rough going! read more

This Wendy's sucks eggs. They still do a piss poor job of listening, and then they will overcharge you for what they were supposed to give you and give you the wrong thing anyway. When I asked for my receipt, they acted like they did not want to give it to me. When I looked at it, saw they charged me for a meal instead of the sandwich, but still did not give me the fries and drink that would come with it.. Also, they are slow, hire teenagers who really do not give a care, and the same bad attitude manager with poor hygiene still works there. Division of labor is a foreign concept. There are ten people in this tiny kitchen, yet no one has thought about making some fries. In the same order the guy taking my order actually did not know the difference between a hamburger and a cheese burger. Kept putting cheese on my hamburger order! I had to return the burger three times before they understood that I wanted no cheese!!!! They also do not honor the frosty tag. This is all in one visit. Unfortunately, it has been the same thing the last three visits. Never again. read more

I ordered a #6 no tomatoes, medium with a coke and small chilli. What I got was a #6 with tomatoes, with a Dr Pepper and a small chilli. No spoon, no ketchup, no straw and 2 napkins. Ya... And they want $15 an hour. read more

No Soap or sanitizer in bathrooms and dirty. Multiple tables not clean and floor dirty as well. Food was ok. Don't go there.

It's always something when I go to this Wendy's. I didn't want to leave a bad review but the employees are so rude. I was sitting at the drive thru speaker and nobody was saying anything so I wasn't sure if they were closed or not. I asked if they were open I got nothing back then said hello THREE times before I got a very quiet and rude "thanks for choosing Wendy's" and I sat there for a second cause I wasn't sure if she was ready for me to order or not. Then she repeated herself with a rude tone once again so I asked if she was ready for me to order and she said "uh yeah"... uh yeah? How do you work in customer service and you're rude to the customers? I pull up to pay and she doesn't say a single word to me. Will not be returning to this Wendy's cause this wasn't the first time but will for sure be my last! read more

So far we've been waiting 20 minutes and have not gotten our order from the drive-through. We were handed our drinks with no straws and there are four of the employees sitting outside on the picnic table talking and numerous people waiting in line for their food. read more

I work nearby, and I always forget why I should stop coming here haha. 70% of the time there are food production issues, they give you a list of what food they don't have and for some reason the service is crazy slow. People are coming in from the drive through to get items that weren't given to them, and many disgruntled people standing there waiting for their food for 20+ minutes. read more

This place's staff is atrocious! Order taker, Michele, was very shitty with my mother and I! I will never go back here again! I am very disappointed that an establishment such as Wendy's would employ such a grump! Great job Wendy's!!! NOT read more

Good service. Usual good Wendy's food. Will stop here again when I need quality fast food near Indy. read more

Wendy's - the outside of the restaurant - Fast Food Near Me - Brownsburg, Indiana

Haven't been here for a while because of bad service, incorrect orders and gross food, so I tried it again last night. The trend continues. Had to repeat my order three times in drive thru because they couldn't understand that i wanted an additional small fry. I got home and opened the bag to find the greasiest burger ever and that they had forgotten my small fry that i asked for three times. Also, no spoons for the three Frosty's that i ordered. read more

I truly regret going here. I dont know what I was thinking. When I was in the drive through the staff member told me my bill was about $60.00 more than it was. When I asked about it he said that I was rich, I could afford it. (I should have left then!) I told him to check his math. I went to pay the correct amount , and he almost "forgot" to give me my card back. He made me very uncomfortable. When I checked my order there were several mistakes, such as missing fries. I'm never ever going here again. Don't you either! read more

Wish it could be a 0 star. I love Wendy's but The one in brownsburg has consistently been awful. They always mess up the food. They will short you on food, give you a small fries when they rang up large. You can always hear them laughing and goofing off in the back and they are slow. Worst of all they never offer a receipt so you cant even argue that they messed up your order read more

This place is a joke. They need to get better management or they might as well close their doors.

Third visit in two weeks, and not open. Arrived today ( Sunday) at 11 am, there was 3 employees there, once was taking out trash. Was informed they will be closed today. There seems to be a staffing issue, that the competition does not have. May need corporate to step in and take charge. read more

Wendy's is by far my favorite fast food chain. However, Brownsburg Wendy's has been consistently the WORST I've ever been to over the last 10 years. I just ordered a burger and a drink. I was the only person in the dining room at 1:00. I waited until 1:15 to get my burger, only for it to be wrong (I asked for no ketchup). Then I had to wait 10 more minutes for them to fix it. When I get my correct burger I sit down to eat and realize they used the same foil to wrap it as the first one because there was still ketchup all over it and now on the outside of my new "fixed" burger as well. They seem to put in very little, if ANY, effort at this location. I've spoken with the manager in the past and she couldn't possibly care any less. read more

Closed early, refused to serve. VERY RUDE. Absolutely terrible service for a fast food restaurant.

Here we go again, another fast food joint in Brownsburg that hires kids that shouldn't be working in customer service. Or think that making a cheeseburger is the most complicated job there is. I have never once been to this Wendy's and had my order be right. Their way of correcting something like the sauce being wrong on the sandwich is scrapping it off and handing it back to you. When you ask to speak to the manager, he/she is no where to be found. When you ask them to correct the problem, they don't. When you call to speak to the manager, no one answers the phone or no one calls you back. Yet again, another fast food place I will drive to Avon for just to have a pleasant experience. read more

Went to this Wendy's in Brownsburg last night. June 8th, 2013. We went through a drive through and put our order in. We order a cheeseburger combo and a junior burger with a small fries and a small frosty. The junior burger we ask for plain, nothing on it. When we got home, our French fries was horrible and guess what, the junior hamburger had everything on it. We drove 5 miles to this Wendy's in Brownsburg. Apparently, the kids don't know what the hell they were doing. This is the second time we have gone to this Wendy's and each time we had a bad experience. Not only that, these kids had a bad attitude. Wendy's corporate management, you need to go and re train these people how to do their jobs. Obviously the management team there does not care. We will not be eating at this Wendy's again. read more

The slowest drive-thru on the planet placed on a tight corner than can't support the excessively long line which then causes backed up traffic into the street. The staff are hit or miss on friendliness but consistently incompetent and in need of better training. The restaurant itself is filthy. Corporate really needs to give this store an overhaul in terms of training and management. read more

Needed to be on a very simple plain diet because of illness so I chose to get a plain baked potato! This has to be the WORST thing I have ever seen! I opened it up and it looked like the potato had been microwaved several times throughout the day!! The skin was hard,dry and crusty and the potato inside had turned an awful yellow color! If I was feeling better I would have returned but just threw it away! I used to enjoy their sandwiches from time to time but not sure I will be going back! If I could give them less than one star I would! They lost a customer today! read more

Employees nice but the restrooms were filthy and stank as well as the store/dining room smelled like it hadnt been cleaned

I'll never eat here again. This place is so gross and SO RUDE. In the middle of taking my order in the drive thru the lady started to yell and cuss at me because I didn't understand her question. My three friends who have worked here in the past say they don't change the meat in the chili. I'll never come here again. Ps if you're doing drive thru expect to wait for at least 20 mins before getting your order taken. This place deserves a negative -5 star review because that is how bad it is. read more

Have never received such terrible customer service.. very rude staff followed by a angry and hateful manager.. will never return

This place is awful. The only reason its still in business is because of the "Wendys" name. The slowest service I have ever encountered at a fast food restaurant. The food is awful and tastes old. Rude employees who seem to not give a flying F about their job or customers. I wish they would just fire everyone, and start over. Its a shame too, Wendy is my favorite fast food place, and I every time I go to the Brownsburg one, I regret it. read more

At this particular location, the service was not very good. For instance, when I was told to give my name, I gave her my name, Gertrude. The host questions me on my name and makes fun of it. I felt very violated and did not appreciate this. No one has ever made fun of my name in a restaurant where they work. This dissatisfied me. Secondly, my food took a while to come. This also dissatisfied Me. Overall, this Wendy's did not do a good job of customer service. read more

This is absolutely the nastiest, slowest Wendy's ever. I sat in the drive thru for 20 minutes without moving so I decided to go in. Should have just left. The inside of the store is disgusting. I'm surprised the health department lets them stay open. The workers are slow as molasses. No sense of urgency whatsoever read more

I don't eat fast food often but we were traveling and in a hurry. we went through the drive thru at this Wendy's. We waited at the pickup window several minutes and finally the cashier told us our food was nearly ready. We thought that would mean hot and fresh food. Nothing could be further from the truth. The fries were cold and greasy, the chicken nuggets were cold, the junior bacon cheeseburgers were lukewarm and the chili was cold. we were already in the lane to get back on the interstate so we didn't go back. overall a horrible dining experience. read more

Eat at Wendy's in Brownsburg pretty often for lunch I just wanted to comment on a girl who works in the Drive-Thru her name is AJ she always looks nice and is super friendly always says how are you and has a smile on her face my husband and I always get excellent customer service from her just wanted to say thank you keep up the good work! read more

Always closes 2 hours early. Open late needs to come down and update your close time to 10pm. Or hell, close at 6, your night staff sucks anyway. read more

Worst Wendy's ever! Got home ( 11 miles away) and they left out my triple burger and fries. I drive all the way back and the manager says nothing, no sorry or nothing! When I got the burger it was luke warm. The girl behind the cash register said it happens all the time. read more

Absolutely terrible service, no one helps any customers who are dining in. Food is prepared very poorly

So rude! Sat in the drive through for 10 minutes waiting to order so my daughter could eat and have a frosty and as I'm sitting and waiting, the gentleman, or lack there of, comes over the speaker and tells me to hold on a minute and then forgets to turn the headset off and says the word "retard" very loudly.. every time I come here, they are always so slow and have horrible attitudes! read more

The go wrap was straight fire flames but I didn't order a chocolate frosty, I said vanilla bruh

I visited Wendy's today for the first time in a few months, usually I will go there if I'm wanting to grab a burger and fries and not spend hours cooking something up which isn't too often these days, but today I purchased the newly advertised barbecue pulled pork sandwich. As I've mentioned in some of my other reviews I'm a huge BBQ fan.. I mean huge, so I thought I'd give the sandwich a shot and see what Wendy's has to bring to the barbecue game being its another fast-food chain claiming they serve smoked BBQ. They offer 3 sauces from spicy to smoked to sweet. I chose the smoked but asked for a side of the sweet just in case. The service is usually ok and quick so i didn't have any problems in that area. I got home and it was still warm but like most fast food the fries became cold and greasy tasting, which in my book is an automatic dump in the trash! The sandwich had a good appearance to it, nice bun with soft moist pork topped with a slaw. The sauce that was "smoked" didn't give much of that smoked flavor but that of another barbecue sauce. I put the sweet sauce on it and began to eat the rest of the sandwich slowly letting my pallet taste all the flavors. It was a decent sandwich and a valiant try to mimic authentic original barbecue pulled pork, but feel short of the goal IMO. It reminded me of the various types of pre-made tubs of pulled pork offered at most grocery stores. So the price of the meal was nearly $9 for a ice filled fountain drink and and fries that come with the sandwich. It was alright but I doubt Ill ever purchase it again just because it doesn't scream BBQ to me like other specialized BBQ restaurants pulled pork sandwiches do for a comparable price. Im glad I tried it but Ill probably stick with the Baconator as it usually fills me up and is packed with bacon, and who doesn't love that?!! read more