Very great service during order taking and they were so friendly at the window. All items were well packed and no missing item.

Place got rats and they charge extra for sauce. Would not go again especially w this customer service.

7th time ordering here and these mfs fucked up my orders EVERY SINGLE TIME. If i ask for no tomato i get tomatoes, if I ask for pickles I dont get pickles. AND YALL NEVER GIVE ME MY APICY SAUXE ONLY FUXKIN SWEET N SOUR. food still slaps tho if it didnt have TOMATOES. everyone there is always yelling and shi aswell hella annoying read more

Unreal. Lets hear the 'Inflation thanks to covid' excuse again. Just to be clear: the people working there were actually REALLY fantastic. Absolutely nothing bad about this location at all. Usually I go to fast food places like this and its cringe- worthy at best. This location was so very well run, very clean, very well organized- perfect management. I commend everyone who was working there for a seamless spotless experience. Thats why it gets 2 stars. What I am so mad about is the portions. I dont expect giant 5 pound burgers for .99 cents. Im not one of those people who usually complain about portions, even at high prices. But they are selling MINI SLIDERS FOR FULL SIZED PRICE!!! And when I say MINI, i mean calling these 'sliders' would actually be an insult to sliders!!! I just cant believe the nerve. These burgers would be too small for a normal happy meal. Fries were the same size. Drinks were the same size. Everything was fine but Every Last Burger Every single one was the size of a silver dollar! I thought it was a joke actually. Looking at their advertisment pics,, there is nothing that would give the impression they werent normal sized. Its not like they were shrunken down by a owny a teensie weensie wittoo bit.... THEY WERE A JOKE!! One bite for a double patty w bacon and cheese.... and that was my little kid (with a small to normal appetite)!! The amount of food we ordered for $51.00 should have been just fine for us. Wasnt complaining about the price, as we are all used to these cheapo fast food places costing as much as anyone else now ('due to covid inflation'). But this wasnt even close. Its beyond reasonable. Words cant describe how laughable it was. Take this lousy review for what it is. Im just letting you know- ALL the burgers are absolutely TINY. So small that whatever you THINK you would normally get here, you will need at LEAST double that amount. I absolutely fully understand the whole 'inflation' bit. I do. Heres an interesting idea: WHY NOT RAISE PRICES TO MATCH WHAT *YOU* NEED TO MAKE A PROFIT?!?!?! Why in the world would you make an ADULT sized burger SO small that a CHILD laughs at the size (and STILL charge higher prices)?!?!?! I really do understand. The modern day excuse of "Thats the times we live in. Inflation. Blah blah." LAME LAME LAME If your model cant continue offering a MINIMALLY ACCEPTABLE product/ service, its time to either re-invent, raise prices to match, or GET OUT OF THE BIZ!! Call corporate and tell them customers are pushing back too much over this absolute INSULT. Dont take my word for it- go eat there and tell me Im wrong. read more

Your staff is absolutely horrible..! The middle-aged woman (white female) with all of the metal ball piercings around her mouth did not provide what I ordered. I went inside and asked for fresh made fries. When I tasted one and handed them back to her she promptly put them back into the fry oil and gave them back to me. The Problem.... The fries are supposed to be thrown away as I had reached into the bag and grabbed one and not to be returned to what is now contaminated frying oil and giving them back to me.... I asked for them to be newly made and the one in the bin which had been there under the light for who knows how long. Not to mention the fries were not crisp but soggy. The Solution... hire individuals that actually give a damn about the work they do and their appearance. As in both men required hair nets... and netting for facial hair. My feeling is that following the rules of OSHA and cleanliness is difficult when "ALL" of your attention is fixated on your iPhone. A Horribly Disappointed Customer from the 1st commercials and "Where's the Beef" I will not return to this restaurant due to the poor service and dirty conditions in the restaurant! No Thank You...! read more

I just had the nicest interaction with a young lady at the drive-thru window who made me a delicious vanilla frosty fusion. Thank you dear! Made my week :) read more

Every Wendy's should be closed, nasty, gross food and snarky workers. Every time I went to Wendy's to get a burger, as the only option at the moment, I'd receive the stem end of the tomato every time! That's the part you cut off and throw away. Their chili is beyond gross and doesn't even resemble real chili. They must buy their vegetables from the wast of other restaurants. The meat is tasteless and square, square meat is not a burger it's a sandwich. read more

Fries and sandwich were cold and tasteless. Order app had issues. Staff appeared to be in chaos.

Ordered one simple thing off the menu, nothing else nothing more. Wasnt much different than any other Wendy I went to but when I pulled up to the window I was told they put my order in wrong and was asked to pay for the person behind me because they thought her order was mine and was told it's the same 'thing' well it's not and you should never ask a customer to pay for the customer behind as if you know how much money they are carrying. To make it clear, I only brought enough money for the order I PLACED. Not for somebody else's order and the worker looked at me as if I was stupid and kept saying "it's the same thing it's the same thing" I heard you the first time babe but it doesn't make your service any better! read more

I LOVE U WENDY. We can confirm: hot and crispy fries are HOT and CRISPY. side note: spoon is broken; could cut mouth; beware. doesn't take away from hot and crispy fries doe read more

Wendy's - HOT AND CRISPY - Fast Food Near Me - Burlington, Massachusetts

I got to there early so I waited for it to open. They opened late and I was fine. Then a rude employee comes to me and asks me if I had a problem. I polightighly told her no I'm just waiting to come in for some food. She cuts me off mid sentence multiple times and I just thought she couldn't hear me but then she starts cussing me out f this and f that asking me "if I would rather f*n work there. That's when I flipped my lid and called her f*n rude in response and left. I have never been treated so poorly at an astablishment in My life just for answering a question. Honestly this isn't the first time there. There's this dude at the drive through who rushes everyone and gives them an aditude. I wrote it off with that guy but I walked here today just because I was craving nuggets. I was haveing a great morning until that woman. So to put it bluntly f*k them nugies I'm having Chinese. Wendy's a b*ch read more

Came here for a quick snack. Ordered on the app, which was easy to use. Picked it up at the location. Greasy floors. Got the spicy chicken sandwich. It never looks as loaded as the pictures. Kinda expect it at this point. Tastes like what'd you would expect from fast food restaurant. I liked the "side of s'awesome" sauce, if yall need a sauce recommendation. Large fries was not large at all. Check the picture. It is not filled all the way. Not getting my money's worth at a fast food restaurant! lol Overall, I didn't know what more to expect from fast food anymore. read more

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And the winner of the Worst Customer Service Award goes to.... Yep, Wendy's Burlington. Any time I have been here the drive-thru workers are rude and unpleasant, they screw up my order, and when I go back to get what they left out, I am looked at like I have three heads. Awful. Come up with a better system for ensuring everything is in the bag before handing it off. It's not difficult. read more

we ordered 3 drinks, 3 nuggets, 3 fries, and a hamburger. we got 3 drinks, and 3 nuggets. by the time we realized that we had already driven away. paid full price for 4 extra things we didn't even get. terrible service do not recommend read more

Absolutely the worst Wendy's !! I worked at Wendy's when I was in high school and I know it's not that hard of a job! especially when there's nobody in the restaurant and one car in the drive-through! 90% of my meal is incorrect or overcooked or the french fries are not even cooked at all. I asked for a Dr Pepper and I get a diet Coke , ask for mustard and the guy pretty much looked at me like I was putting him out for making him do his freaking job. Absolutely don't even go. Go down the street to Burger King or McDonald's which I hate but better than this Wendy's. read more

Used to be a great location. They're still open late and staff are fairly polite... but the bigger issue is the quality control. Unless you like cold fries and bad drinks, I'd recommend going somewhere else. The burgers are at par with other locations but Wendy's quality seems to be slipping anyways. The Coke machine had warm soda and some flavors had black particles. The behind-counter one was only a little better, basically just dispensing sodawater. read more

I had the worst customer service at Wendy's. We placed a mobile order and headed to a drive-thru at 11:45 AM. A woman at a pick-up passive aggressively said that the pickup window was open at noon. Sure, I understood but did not know what to do with my mobile order, so I asked her what to do, and that somehow made her very upset. She rudely repeated, "we are open at noon, and you are attacking me." I did not know asking about orders is an act of attack at Wendy's. Be aware, do not ever ask about your order at Wendy's read more

The fun, fast eats and treats are nice but the customer service is everything you expect from fast food joints hiring kids with an attitude. I got the frostie keychain so we could head over after school, I usually head a drink or some fries as well but they always seem disappointed that I'm using the coupon. Today, I headed to Wendy's just to grab some drinks while we were on the road. While placing an order for my two small kids and myself, I clearly frustrated one of the young workers- he audibly said "oh my god". It was literally 3 soft drinks, no special concoctions, and I was stunned at the verbal rudeness. I still like my fast food fix here but there's nothing charming about the experience. read more

Food is usually good here but NEVER again! Second time in one week has ubereats deliver me cold food. But the quality of food from Wendys tonight is concerning! 1. Missing straw. 2. No sauce I requested. 3. My stomach is feeling off. 4. Food cold. 5. Saw an ant on my coffee table. I've rarely seen ants in my house. DONE. read more

Why are all of the workers in this place so rude? Every single time I come here they are all so unhappy. I ordered the grilled chicken wrap the other day and and the chicken was so hard and you could tell it wasn't fresh. read more

The only thing to get here is a soda. They will most likely screw that up too. I ordered a 4 piece chicken nugget and a chicken ranch wrap. The nuggets suck but I wasn't expecting anything more. Could have been cooked all the way but again no high expectations on nuggets. The wrap felt cold but didn't think much oh it till my second bite. The fucking chicken was frozen. FROZEN! How stupid do you have to be to put frozen chicken in a sandwich? I blame management as much as the workers. No one is responsible for the workers. I understand if the managers suck the workers will suck. BUT FROZEN CHICKEN!!!! The place smells like shit also. Do yourself a favor and eat a turd. It will be better than the Wendy in Burlington. read more

(should get no stars) I went to order with my brother who has a severe peanut allergy. The second I step to the counter the guy running the register stares blankly with his eyes glazed over and no emotion in his face (blatantly high). He doesn't ask what we want to order or give any sort of greeting. Obviously with someone in the party with a severe allergy we ask about the safety of the food first. Again, he stared blankly no response until I asked a second time and he shrugged and goes "I don't know I just started working here." I had to ask several times to talk to someone that would know and 2 other employees came up same glazed over eyes (high) and had no clue either. I was told to check the app for allergy listings. I told them I didn't have the app. Also, what if I didn't own a phone not everyone has that privilege. I have worked in the food industry for 8+ years and never have I seen a food joint to incompetent. Even if the app had told me that one item of food for my brother was safe, I have ZERO confidence that they would maintain proper food allergy protocols for cross contamination throughout the kitchen. This had me so mad and sad for my brother because Wendy's is his favorite and now we can't trust the closest one to us. The energy in the Burlington Wendy's was miserable and pulls you in with it. The staff severely needs proper training with customer service and allergy protocols. read more

My experience at this Wendy's location was awful although the cashier was nice the food they gave us was cold, salty and not fresh... some of the things we ordered wasn't in the bag... we were the only ones in the drive thru there was no reason for such a bad experience read more

Worst service ever!!!!! Drive-thru took 17 minutes. The lady wouldn't take orders because they didn't want to report their true ticket times to get food. read more

Wendy's - Fast Food Near Me - Burlington, Massachusetts

Cold fries, burger burnt on one side. Quality has fallen despite their being 5 or 6 employees standing around. Wonder if they will close this location when the Shake Shack opens across the street. read more

Just had a terrible experience at this location. After ordering and paying in the drive thru, the cashier neglected to give back my debt card. They further neglected to give back the card when I sent my daughter to retrieve the BBQ which they also neglected to provide. After discovering the card was missing a call was placed to the location. They offered no apology or stated I needed a ID to retrieve the card. Upon arrival I was met with a total lack of tact, professional, and empathy from the self described Assistant Manager Zuleyka. Zuleyka was verbally abrasive and utterly disrespectful. Her tenor was that of pouty child and the demeanor/attitude of an bratty adolescent. The entire altercation was just short of a finder waving, head bobbing, teeth kissing high school disagreement. She repeated herself constantly and spoke over me as if saying the same thing over and over added validity to her claims the card was a basically abandoned and every attempt was made to return it. I couldn't disagree more. Zuleyka blamed me for forgetting the card! She walked this statement back later by saying we were both at fault. I still disagree. I asked to be comped for my meal and she all but exploded saying "For What?!" I don't expect much from fast food joints but basic manners and decorum are a MUST when dealing with the customer. She ended up refunding my meal and apologizing but it was a day late and buck short. I will be taking this further up the chain but buyer beware. read more

Omghow much sodium did they put in the pretzel chicken sandwich and was it all in the cheese sauce?? Are they trying to intentionally poison somebody?? My msg tolerance is very low due to aging body but I've never ever had such an immediate intense headache response, literally 5 min after I was done eating it, it's real bad to the point I'm afraid to have it again. It tasted good but I hope I won't have to vomit it out in the morning. I have a feeling somebody over rationed something which happens from time to time. read more

Oh my just tried breakfast - horrible at best. Had the sausage croisant croisant seemed to be a week old it was so stale. Whole sandwich was cold - two bites and it was a throw away. The breakfast potatoes were probably made a week. ago with the croiasant. cold, limp from so much grease or over microwaved although since they were so cold this didn't seem plausible. Needless to say I won't be back. time has not improvedn this establishments abilities. read more

went inside. used order kiosk.ordered a baconator breakfast meal. paid with credit card. got no receipt . a guy hands me a drink cup. and says the food will be right up. 5 min later another customer orders in person to the same guy. gets his food in 4 or 5 min. and leaves. ive been here for over 10 mins. i hear someone say were out of eggs. then the same guy comes over to me and says what did you order again? i was so mad i put down my drink and said are you kidding me. then said nevermind and left. i was so mad. so i paid just under$ 9.00 for a few sips of a drink and alot of bad service!! read more

I would honestly give this Wendy's negative stars if I could. Constantly a line and I think the employees must all be on something because 15/10 times they will have that order wrong. My girlfriend and friends have gone and the cashiers have asked multiple times if they have paid. I'm not even going to try to make this review intricate because they are just absolutely terrible. read more

I had a great experience at this Wendy's. The food was fresh, the place looks great, the staff was so polite and they look like they really enjoy working there. Definitely the best 'fast food' place around. Not your average 'fast food' restaurant because they actually have healthy options. Great service! read more

I'm not one to be picky. I give establishments 3 chances to see if they can fulfill my demands, so that I can continue supporting them. My recent visit to this Wendy's, in particular, really made me mad. My first bad experience consisted of a Baconator burger that was too crispy. It barely had any flavor or juicy sensation. The fries were also very crispy and not soft enough. The fruit punch beverage tasted like water too. The employee that I brought this up to said there was nothing he could do about it. 5 minutes later, another employee came by the beverage dispensers and changed out the beverages that tasted bad. Wait what? You couldn't do anything, you said?? My second bad experience consisted of an employee that asked if I wanted a receipt for frosties that I ordered. I denied. And just as she went to get the frosties I ordered, I politely told her I changed my mind that I did want a receipt after all. She begrudgingly printed out a copy of my order and looked at me with an impatient rage. There was no one else in the restaurant! Not like she had anyone else to take care of. And finally: the thing that really turned me away was a piece of hair, I discovered as I ate half way through my spicy chicken sandwich. Disgusting! And that's not all. What possibly looked to be the same employee who served me the second time, served me my sandwich via drive-thru, with negativity in her face being visibly open like she hates her job. Poor management, poor service, and hair in your food is what you'll get out of thIs location. It's very easy to tell the people there clearly don't like their job and just want to make it through the week, for their paycheck. read more

Burgers where cold all 3 after opening inside the restraint no big deal they are busy? Not rly but what ever, go to get my drink right? Both machines didn't give ice and neither had more than sprite or Fanta read more

Slowest Wendy's ever. No kidding, 20 minutes in drive through. For 4 cars in front of me. Something is very wrong here

Came here for a quick bite to eat after a workout from one of the fitness studios in 3rd Ave. it's a typical Wendy's with pretty much all the same things on the menu. The service was solid and the food was about average to all my pay experiences. Parking is quick and easier and there's also a drive thru. read more

This location is on the smaller side. Clean, friendly employees, quick drive thru but always out of items. I have only been there a couple times and both times they were out of major items. 1st time, no chicken nuggets or small cups. 2nd time no ketchup. Seriously! I went for my kid and guess what she wanted? Chicken nuggets, fries w/lots of ketchup and a small drink. Oh ya, they were out of kids meal bags too (not that, that really mattered). Pretty comica read more

Went through the drive thru. Food came out seeming fresh and hot but we asked for ketchup and were told they were put of ketchup. What? Seems like poor planning/management, and they should've told me when I ordered. Who wants fries without ketchup?? read more

The wait time is unreal had me waiting 15 minutes for a chicken sandwich. Terrible if I could give them nothing I would.

Yes I'm actually reviewing a Wendys. Work with me on this one and you'll understand why. So I was taking a 10 hour a day training course around the corner from here and totally forgot my wallet one day. This totally sucked and I thought I wasn't going to be having a lunch that day until I remembered the 99 cent menu at Wendys! So I scrounged all the spare change I could find in my car and drove over to the Wendys. I actually had a decent meal with nothing more than spare change. Needless to say this kicked ass! I had an order of fries and the spicy chicken nuggets. I didn't have to buy a drink as took one of the free ones from the training center with me. They were both pretty good for fast food and best of all fit in my extremely limited lunch budget. So when you forget your wallet and are hungry Wendys is the place to go! read more

I never feel compelled to review places... until now. Generally, this is a run-of-the-mill Wendy's, but usually very clean and not crowded (during late lunch times when I typically go). HOWEVER, there is one aspect of this particular Wendy's that sets it apart from the rest. Lisa. (Manager?) She is amazing. She is possibly the sweetest person I've ever encountered working at a restaurant, or just in general for that matter. She is always extremely upbeat and friendly, and super helpful and welcoming. It seems that she goes WAY above and beyond what you would think her duties are, and that she truly cares about the customers and their experience during their visit. She will talk to people, asking them about their days, and will be genuinely interested and conversational. I try not to go here very often, simply due to trying not to eat fast food, but whenever I go here, I never regret it and always leave in a better mood because of Lisa. Whatever promotion, raise, recognition, etc. that may be available to her, she deserves it. Oh, and the fries are almost always fresh and delicious, so that's a plus. haha read more