Seriously every time I come to or even drive by this Wendy's has a car line waiting to the street! How can this drive through not be flying? Especially when you find out that the lobby service is closed. Stop using COVID-19 as an excuse to not do something!!!!!! The service industry is being devastated and you guys can't hire employees to cover the increased drive through volume? Who owns this Wendy's? Your missing out on money and the opportunity to help many in need of jobs!! Thanks for being a responsible member of the Carmel community!b read more

Wendy's is really good but this one time i ate there it gave me food poisoning But I really like Wendy's so I'll give it 3 stars read more

No customers... super dirty.... Given food by someone with hands and nails that were filthy!!!! Threw it away and I'll never visit ANY Wendy's again.... Damyumn shame what's happened after Dave passed read more

First time using the App. Placed an order, paid, and when I went to pick it up the door was locked and the location appeared to be closed (around 8 pm) That was a week ago and they still haven't refunded my money or even bothered to respond to my complaint. read more

Absolutely the most disgusting burgers I've ever been served. Ordered 2 DOUBLE stacks, got two singles that were cold and very old judging by the dried up sides of the patties. Nasty and the employees working 08/15/2020 at 11:15 PM should likely all be replaced given they are knowingly serving this. read more

Wendy's - Double Stack, with only one dried up, cold meat patty? Disgusting and employees here should feel embarrassed to serve this. - Burgers Near Me - Carmel, Indiana

We went to the drive thru at 11:20. I was told by the employee it'd be a couple minutes because their system froze. When I said I would wait, she said "actually it may be 10-15" I hesitated but there weren't many other options and when I said I'd wait, she said it would only be a couple minutes more. Then five minutes later she came on again and said that they were now closed because their system was still down. After the amount of time I sat at the drive through window (about 7 minutes) I feel I should've been given a sincere apology. We hadn't been to this Wendy's in a very long time and now I remember why. read more

What can I say about this place? It serves food. Its basically edible. If you want to grab a drive through burger, its the only other option than McDonalds in that area of Carmel. I do like their nuggets, when they are hot, and their Frosty's. But outside of that, I would never go there and I used to count Wendy's as one of my favorite fast food chains. Everything else about this place is just pathetic. All of the Wendy's near me all seem to excel at very slow service to the point that if there is more than one car in line, I seriously have to consider if I *really* want something from them. And the Carmel spot really just takes cake. I can easily wait 4-5 minutes from the car in front of me to get their order taken, only to drive up to the speaker and have them ask you to wait, usually for a few more minutes. Once you do get your order, its rarely all that hot, and their burgers are just bland and boring. Awhile back this location had a fire and was closed for awhile. Too bad it didn't burn to ground and something else better could have maybe gone in there. read more

My latest drive-thru visit was fine. Angels must have been watching out for me this time because, hallelujah, nothing was missing from my order, nor was my order incorrect. Wendy's fries are pretty much always good. The burgers, though, are just mediocre at best. But you know what you're getting here, and it works in a pinch, and it's a heck of a lot better than Steak 'n Shake down the road. read more

Just there this AM, was served cold coffee in the drive thru and when I mentioned this was told it would be 5 mins to make more. Hash browns also cold and no napkins given in bag. Asked for receipt and was told "no" and windows slammed shut. Had to park and enter to request receipt which was finally given but when I got home found they had torn off the identification information needed to complete survey. Appears I should have read the yelp reviews as this appears the norm at this location and Wendy's should consider removing the management. Would give zero stars if could read more

Don't show up when they say the are supposed to be open. When no one answered at the drive thru I drove around to the window. This was at 6:35 am. The gentleman informed me they weren't ready and that it might be sometime after 7am. So, I went to McDonalds. read more

I came here for lunch and ordered the 4 for $4, with the bacon cheeseburger, with no lettuce or tomato. When i received it there was no BURGER. a bun with cheese mayo and bacon. tried to go in because the line was huge and the doors were locked. they have TERRIBLE customer service. 0/10 DO NOT RECOMMEND. i love wendy's but will not be revisiting this location. read more

One time I had an argumentative order taker in the drive through. Don't confirm you heard the order if you have to go back and re-verify it again. The bigger problem I have is that consistently the food is bland. I usually get a #1 with all the veggies, mayo, ketchup, etc. But it doesn't really taste like anything. It could be tofu for all I know. I'm confused about how they can do that. read more

Went to this location just to be disrespected yelled at for asking for extra sauce for my children while my child eats in our vehicle going home she is now complaining of belly pain and in the restroom I will never go to this location again they are rude & very unprofessional I know I gave this location a one star but they don't even deserve that read more

Doors locked, drive thru only, 2-attempts and still had order wrong, refusing to take the 2 bags of smelly food away. Didn't even give them a third try. Failure was obvious. read more

I've been to this location multiple times, and each time it's either closed because of staffing issues or nobody answers at the drive thru.

Extremely disappointed in this Wendy's. Service is always mediocre at best and frequently worse. Very frequently out of items. Particularly frustrating as DoorDash requires drivers to use the drive thru and contacting the customer to find what they want requires getting out of line, contacting the customer and then returning to drive-thru. read more

Food is always passable but not up to Wendy's level. Definitely the SLOWEST drive thru service anywhere near here. And why is the dining room locked at 7pm? 3 songs down on the radio and 2 cars have placed an order. Avoid it if you can.... read more

This place has the worst drive through ever. Speaker broken, line too long, slow workers, understaffed and overall fails to get the correct order. I would not recommend coming to this fast food restaurant. read more

I don't even want to give one star, Absolute worst Wendy's I have ever been to in my entire life... fries are allllways stale, they never have frosties available. Their staff is rude and careless. This place definitely needs a pick me up or better management. Super disappointing... read more

Service too slow. Not very professional when I hear you tell cook your slowing incoming orders for staff by not taking orders . Your too slow plain and simple . Your lucky food is good. No crackers or ketchup in dispenser?? Good luck line keeps getting bigger . read more

The service at this Wendy's is the absolute worst I've ever seen. The man taking orders takes 10 minutes to ask for your order then the second you say the first thing you want he begins reading the total, so you have to cut him off and order your next thing and he just does that over and over. Just terrible service. And I ordered regular nuggets and they put 5 spicy nuggets under 5 regular nuggets to hide them rather than tell me they didn't have enough. I'd give 0 stars if I could read more

I waited in the drive-thru for 20 minutes and then once I pull up the chick said "sorry the drive-thru is closed." This place is a damn joke. I wasted my lunch hour waiting in line for nothing. They need better people working there. This chick didn't care at all whatsoever that she ruined my lunch hour. Never. Going. Back. read more

Worst food ever. Service was seriously slow. Staff unfriendly and the manager on duty should of gone back to bed or taken a class on dealing with people. 4 mistakes plus mine were made while in the store. Also this should be listed under slow food as nothing fast was going on. Also for a chain the brags about the size of the meat should rethink that. My daughter gets more meat on a happy meal cheese burger that I did on my $5 sandwich. This was a big let down. read more

Wendy's - Burgers Near Me - Carmel, Indiana

By the time I finally got through the drive thru, I had gotten married, went on my honeymoon, bought a house, had two kids, sent them to college, bought a Corvette, and had a heart attack while reaching for my wallet. But at least I'm gonna be buried next to my one true love: the greasy Baconator. read more

I have had poor service here numerous times in a row, to the point where I will avoid this Wendy's moving forward.

I was at the Carmel Wendy's around 3:30 pm on Saturday, May 18th. My food was hot and fresh. My order was correct. I was waited on by a young lady named Leana. I quit going to this Wendy's a few months ago because the staff were rude and awful. I had a better experience this time. They have hired new staff and providing better service. I noticed they were making sure everyone had been waited on and the orders were correct. read more

I went to Wendy's because I had gotten a coupon in the mail. I pulled up at the drive through and proceeded to order telling the person taking my order that I had a coupon. She said to read the number at the top of the coupon she interrupted me and told me to just pull up to the side window never taking my order. I handed her the coupon and she was like oh coupon code 43. She gave me my total handed me my food wasn't going to give me my drink until I asked her for it. I opened my food the bun on my hamburger was stale and my fries were cold and stale. Tasted like both had been sitting out for a while. Needless to say I took one bite of each and threw them both away. I will never be coming back to this location with their poor customer service and horrible food. read more

Firstly, I'll start by saying that the only reason I'm giving this location 2 stars is because the food is always so damn good. Otherwise, its an absolute one across the board. We've lived in Carmel for a little over two years and have gone in spurts of getting food there. We'll have multiple bad experiences and say no more, then get a craving and go back only for the same thing to happen again. A few things that have happened repeatedly: -they are incredibly SLOW - the order is never correct -something is always missing -there's always a wait on something - no straws or chili/frosty spoons in bag -staff is slightly rude when you address an error -they are always severly understaffed, which makes them generally irritable -upon going inside as opposed to driving through the drive thru a second time to correct an order, discussion about their staffing issues can often be heard, as well as people agruing over work I will say though, as if my previous visit didn't seal the deal, the one from the other night did. Not only did I drive about 15 minutes across town to get there, I specifically went over altered specs of our order several times, waited about 10minutes because of fries and nuggets being on wait, I finally got my food and it was STILL wrong. I was so irritated about it, the fact of no straws or spoons (surprise, surprise) didn't even phase me, I just wanted out of there. So extremely dissappointed. I'm done. read more

Oh My! Four cars back from the order speaker stand in the drive thru; we finally left after waiting for 20 minutes. Went to another restaurant to order takeout and as we were passing by Wendy's again, the car four places ahead had just gotten their order. Manager: Hire some people !!!!!! read more

This Wendy's is utter trash. I waited in the drive through for 30 minutes with about 4 cars in front of me. When I got the order, which the manager was standing there in his little polo, the fries were ice cold. There's no quality control, and fries are the easiest thing to keep fresh. It just takes discipline to not serve cold fries. I will never go to this Wendy's again nor another Wendy's again. Maybe Wendy's should spend less time trying to be smug on Twitter and actually serve good food. read more

Not sure why the dining room doors were locked and was told I had to go through the drive thru at 8:30 at night when it was supposed to be open until 10. Not to mention we sat in the drive thru for 10 minutes watching someone wait to have someone help him and then still hadn't been helped in the time it took us to park, try the door, and get back in our car. Absolutely terrible service... the guy who was "sweeping the floor" while there are 7 people backed up in line should have stopped pretending to work and actually helped the girl behind the window. read more

This location has horrible customer service they close 30 minutes prior to the closing time on numerous occasions . The cashiers Are extremely condescending and rude. He cut me off several times telling me "have a good not sweetheart " while trying to ask a question about their operating hours. read more

Went to the store and the doors were locked at 7:30 PM. We were able to get in after a customer was coming out and was told by employee they're locking up their lobby. When we said the store schedule says the lobby should be open till 10 PM the employee said we don't have the staff so decide to lock the lobby doors. When I ask why wouldn't they just called a manager to come in or a district manager we got no response. While sitting in the car running out this review we saw at least 10 people try to open up the door and come in. Looks like they're totally losing business and employees that was on staff really didn't care. It didn't care about losing business I wonder what's the care in food preparation and food service requirements. read more

Very unhappy with this Wendys. Yesterday my husband purchased cheeseburgers, fries and cokes for us. They were not busy, no other customers around. The food was very cold and the cokes had been sitting it seemed like the ice had melted, we will not go back. Very unhappy as we like Wendys just not this one in Carmel. read more

we ordered two burgers and they were both BRIGHT PINK in the center, as if they were only cooking for 4 minutes. tops. my partner is now sick with food poisoning. 0/10 don't waste your time unless you want the plague. or worse. read more

Looks just as advertised. Staff was rude, food was worse. I'm okay without Wendy's for another 5 years. read more

Wendy's - a bacon cheeseburger and fries - Burgers Near Me - Carmel, Indiana

I asked for 4 for 4 and I waited n line for 10 min just to get my food that was COLD and the lady/male took my card and used it twice then proceeded to call me broke saying it didn't go thru. Never again definitely a never read more

Not a fan of this location. Waited in the drive through line for 20 minutes to get food. The food came out cold and when looking inside m, could only see two people working. It was the middle of the day during lunch time. Hopefully it is better next time as I am sure I will return as this is very close to me. read more

Just horrible service the 3-4 times I've been here. From messed up orders to super long waits with no one ahead of you or just being sold out of items. read more

It's 1:30pm, the line is wrapped around the building and the line is super long inside. You have one person working the register and I couldn't see how many cooking food. It's lunch time and you're so poorly understaffed. I was hoping to grab a quick bite before an appointment but had to find something else quick. So disappointed. read more