I accidentally ended up in a hostage negotiation over a Wendy's order yesterday. The AI drive-thru doubled one of my items by mistake. Totally fine -- mistakes happen. I didn't notice until I got to the payment window, so I politely asked if they could remove the extra item. That's when the manager swooped in like I had personally attacked the integrity of the Baconator. In the most sarcastic tone imaginable: "Oh, so you didn't notice it on the screen before confirming? That's a shame." No sir, I did not complete a forensic audit of the AI transcript while inching through the drive-thru line. Then: "Oh wow... and you're looking for me to refund you?" Yes. That is generally how "I don't want this item" works. The whole interaction felt less like customer service and more like being publicly cross-examined over a $4 menu item. Honestly, the AI was less rude than the manager. read more

Great place, wonderful service! The workers are kind and welcoming. Always a nice spot for a chill meal with family. Very good food and quality. I always order Biggie Meals, I will for sure be back. read more

My sister and I ordered 2 baked potato's 1 with chives and sour cream and the other with bacon and cheese she added 5 butter packets and salt and extra sour cream as well as a burger fries and chicken nuggets with 2 drinks. We got no straws. No forks. No butter salt or sour cream and one of the potato's had no bacon or cheese. I tried calling and no one answered. Unbelievable how often stuff like this happens. read more

Really fast, really hot food and my order was correct. Dining room was clean and the employees were very nice. I'd definitely come back to this location. read more

I stopped here on 3 July at 8:35 PM and I ordered double cheeseburger for the first time ever at Wendy's. Ingredients were fresh and crunchy and the patties. Very good at not too greasy. Service was quick and the young people working here are serious about their work. No side talking or joking. Maybe they are tired. Because it's a special day: The eve of the Fourth of July. Very close to Highway . Ample parking. Thank you guys for doing a good tasty job ! read more

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Didn't they used to be better? Maybe it's just me. Maybe it's the location. Normally I stick with a baked potato and chili. I wanted to try the pretzel bun baconator sandwich this time and it was okay. Service was fine, store was clean. read more

Wendy's - Pretzel Baconator - Fast Food Near Me - Chicago, Illinois

Been over 5 years. Has not improved. I got a junior bacon cheeseburger. Clara used to say where's the beef? I say where is the pork and the beef. You can barely see the piece of bacon. You can hardly see the burger under the cheese. I realized it's a junior burger, but still. read more

Wendy's - Jr bacon cheeseburger - Fast Food Near Me - Chicago, Illinois

I ordered through UberEats and was not able to get me my money back. I caed to speak with the manager about not receiving half my order and the manager had a smart mouth and was getting upset because I told him I didn't receive some of my combo. He stated that it has nothing to do with the store because I ordered through Uber. That makes no sense and I'm infuriated. How did you forget my food? read more

Terrible every time I go I have issues with my order. Today for sure set me off. First k mention my order 5 times at the speaker box, went to window still didn't get my full order, after I let her knows they charged for another it a problem. I get home and chicken is still raw inside seems like they rushed the second sandwich n the first sandwich they have me is red inside me.. I noticed last few times j been there the same manager big guy has been there but do they even osy attntion go the costumer when he still the window hanging the food out the window. I'm down with Wendy, waste of money!!!! read more

Wendy's - Not cooked - Fast Food Near Me - Chicago, Illinois

Took forever to take our order, over 15-20 minutes. Don't waste your time coming to this wendy's.

I only come here late af but they're nice at the window and polite and have never messed up my Order so that's 5 stars all day read more

Wendy's used to have good burgers, but you can definitely see the shift to cost savings over quality. The burgers are much smaller (where is the beef?), less bacon on the burgers and they changed the cheese to a cheap artificial tasting cheese. Lastly the buns are as basic as you can get. Absolutely nothing special anymore at Wendy's and because of the changes I stopped going there. read more

Wendy's - The baconator burgers sure have gotten short on bacon, they should change the name to whereisthebacon burger. - Fast Food Near Me - Chicago, Illinois

I went to this fast food store because I did not have enough time for a sit down restaurant. I went into a store which had three customers in line ahead of me, but the staff did not appear to be interested in taking any orders. I waited at least ten minutes before a lady took my order, a full size "Southwest Avocado Salad". The salad had just a few slivers of fresh tomato, and the green sludge that was supposed to be avocado was very poor. This meal cost over $7.50, so it was not a great bargain. I ate the salad at the restaurant, but no one of its staff cared whether I liked the food. The attitude at this store could be improved greatly. read more

Wendy's - Wendy's Southwest Avocado Salad - Fast Food Near Me - Chicago, Illinois

i eat wendys almost every day wendys is very good you should get number 3 with cokacola. awesome place

I used to come here almost every day about 10 years ago because at the time I was a teenager who would hang out with my friends here; however, after the remodel that this location has had, the customer service has turned to absolute crap. The employees have God awful customer service skills, but I guess we can begin with the few positives: the new building looks very nice and there is an outdoor patio after the remodel. The inside of the restaurant also is super modern and nice for a fast food restaurant. Storytime on the horrible customer service: My boyfriend and I went through the drive-thru last night around 8:30, and the dude said nothing for 2 minutes, and then finally said, "I'll be with you in a sec." We were like okay, no worries, they must be busy and that's fine. Well then after another minute, he said, "Okay, how can I help you?" and my boyfriend began telling him our order, and the guy rudely interrupted and said, "Oh wait, hold on." We were so fricken annoyed. We waited another 30 seconds, and we were going to leave, but the due finally took our order. At the window, they were getting the drinks for another order ready, and they handed my boyfriend a bag. A woman worker said, "Hey, what are you doing?" and he asked for the bag back. Then, the girl and guy were complaining and talking to each other about the customer who was once in front of us, and they were saying crap like "Holy shit, he better not have just made us make this food for no reason." Anyways, they finally gave us our food and we left. Now when we get home and we are about to eat our food, my boyfriend commented that he had to make sure that he had bacon on his Baconator because he didn't taste any... he opened up the bun, and he literally only had 2 small pieces of bacon ON A $7 BACONATOR SANDWICH. We were like wtf... I guess his bacon was on my bacon and cheese baked potato because I had more on that than he had on his sandwich. My food tasted good (I ordered a spicy chicken sandwich and the potato). This location went downhill fast within the past few years, and they really are drowning because of their employees. There are two other Wendy's locations just on Harlem Ave. alone that are both about 5 minutes from this location in opposite directions, and I 100% think that I will stick to those other locations instead of this one. read more

Wendy's - This is supposed to be a BACONATOR. That's laughable. - Fast Food Near Me - Chicago, Illinois

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Can't get an order right to save their life and yet I paid for the meal and god forbid i don't check the bag immediately giving them the benefit of the doubt and only to show up at home missing half my order that i already paid for. Avoid this Wendy's at all costs read more

Quick service, hot food, and nice staff. The only thing I didn't like is that they didn't give me my receipt. Also I wish all of the frosties came with a a top that can hold a straw. read more

As a long time customer, this Wendy's location has been hit or miss for a while now. Customer service, cleanliness, and the lack of care aren't there. I noticed the continual turnover of employees as that really shows in every aspect of this restaurant. There were times when the employees were on break and sitting in the general dining with customers talking loudly or watching something on their phone with the volume blasted. Where is the common sense? There are homeless people who hang out between this Wendy's location and the Shell gas station next door. They mainly come in to use the bathroom and at times are loitering the general dining area. They come right off of the CTA blue line. Employees and managers do not say a word to these people as I know it makes some paying customers uneasy. Some of the employees at this location are incompetent. Most of these employees aren't fully trained as it appears they are thrown into fire. For example, a cashier I was working on my order kept calling for his manager for assistance. I'm cool in someone helping this poor gentleman, but he needed assistance with every scenario, which started to become annoying. Instead of the manager apologizing to me because of how long things were taking he started having an attitude with me. That shows how well this restaurant is ran. It all starts from top. read more

The only consistency is that you can count on your order missing something. Every time I go, I'm missing fries or a sandwiches or 3 items. So frustrating! read more

Tonight your staff took it upon themselves to close early with a drive thru full of cars. This isn't the first time I've experienced this. Not a good look. Cars waiting at the intercom for minutes while other cars are behind them blowing thinking they're holding up the line but no one is on your end answering. This happened like 15 mins ago. 1:45am I think you close at 3a on Saturdays. read more

At first I was going to leave a bad review for the crappy attitude of the workers here...but after reading some of the reviews it looks like this is a common issue that the management doesn't give a shit about. Rude, disrespectful, and uptight. When I got to the window, the manager was standing right there next to Mr Personality, so no point there. I'll go out of my way to another one read more

Well what can you say, you never know the quality that you will get here. They don't get orders right, and when you have food allergies that can send someone to the hospital, the manager doesn't care either. He knew when I called what order I was... must have been a great laugh for them. Misery for me. Stay away from this location. They don't care. I even went again to give them a second chance... they blew it. read more

Check your credit card statements or the app on your phone. Charged me twice (2 different amounts for one meal) and I knew the Drive Thru attendant was acting suspicious. Finally checked my card when I got home. May be scamming customers. read more

Every damn time I go to this wendy's, they get my order wrong. No matter what I get from there it's either missing something or they added things I did not want. My nuggets have been way undercooked and way overcooked plenty of times and sometimes my drinks taste like nothing I would never tell anyone to go to this wendy's ever even if it's the only thing open. Just go to a gas station or a store if possible because it will be so much better. read more

At first I was wondering why the existing low-rating of a Wendys... I mean, it's "just" Wendy's, and we're not necessarily talking about mind-blowing good food. But yeah, I guess what counts at this point is customer service, in which these people don't have much of. My experience and review is for the drive-thru. The operator didn't repeat our order and only waiting in silence for 5-seconds or so, we had to ask if everything was OK, in which case she responded with "move on over". No repeat of order or pricing. Boo. read more

I have been going to this place for over 9 years and in the last two it has been completely garbage the workers are shit they don't give a damn about you or the food there serving the night shift is the worst they have some old bimbo as the manger that has no clue what he's doing and is just cracking jokes to make the younger works think she's fitting in the amount of times I've had to take my food back after coming home to find out it was the completely different thing is unbelievable. when I'm coming home from work and go through the drive through I shouldn't have to check my food every damn time was there last night they mixed up my order of fries with the shit bacon fries and didn't even do it the right way read more

Wendy's - Garbage - Fast Food Near Me - Chicago, Illinois

In my never-ending quest to find a decent cup of joe that is also cheap, I decided to take a whack at Wendy's. Now I havent been to a Wendy's to eat in probably 10 years, but I can tell you that even if I did eat fast food now, their recent marketing campaign with the guy in the red braids would certainly send me speeding to the nearest Micky D's. Can you say disturbing? Anyway, Wendy's does serve coffee, but it is only available in one size, small, which equals about a half a cup if you poured it out and measured it. The price is definitely right though: 75 cents. However, you better like your joe lukewarm, bitter and black because thats how it comes at this particular location. I was not offered or given cream or sugar. I did recieve one napkin which I found to be outrageously funny. When have you ever just been given ONE napkin? Oh well, the search continues... read more

Wendy's - Fast Food Near Me - Chicago, Illinois

They have breakfast! Which I found not all Wendy's have. Breakfast fries were tasty and coffee was spot on. Friendly service.

I am really digging the new Wendy's with the fancy, modern interior. I don't know what ol' Dave would say, but it looks pretty spiffy. Came to this Wendy's one night in search of some fondue fries. If they were anything like the ghost pepper fries they served one time, I was in for a treat! Ordered my stuff and waited in line. They were super nice and welcoming even though it was late at night and my coworkers had lengthy orders. In and out after five minutes with food in hand. The fries... Were really disappointing. Like, it didn't even taste like gouda. Just some generic, sloppy white cheese. The fries themselves were really salty, too. Like pre-hypertension salty. Bleh! read more

Wendy's - Bacon fondue fries... Not good. - Fast Food Near Me - Chicago, Illinois

This horrible trash excuse for an employee not only mocked me and disrespected me through the drive through but also said " Bitch you're not my momma!" I was told Jovan was his name and I will be contacting corporate and the manager until somebody is fired! read more

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I love the baked potato with cheese and bacon. I ordered it, for delivery, on Thursday. Perfect. I ordered same today and the cheese was watered down, sent with no napkins, no utensils. So disappointed. Chicago IL, Wendy's on Harlem Ave. read more

If I could give them 0 stars I would! Night crew rushed me through my order at 11pm tonight! And when I changed my mind on one item before I paid dude at the drive thru got upset and got the lady who looked like a manager. She came to the window with the other part of my order with a nasty attitude! Never ever again! Why work with the public if you got such a nasty attitude. I regret not checking the reviews before I went there but then again my daughter and I were hungry and out on the road!!! I work the retail industry and I always remember I'm a shopper as well and I treat my customers with the upmost respect even if they treat me like crap! Those 2 knuckle heads need to take some classes on customer service! read more

Once again we did not get our full order in the drive thru , we stopped going there for awhile because of that but started going back and for a while it was accurate. Missing a order of fries which we paid for. When there is a large line not going to hold it up checking to make sure you got everything. Did not know until we got home. read more

Only went here cause i was starving since the location is great off the highway. The mope that rang up my order was too busy flirting with his coworkers gave me the wrong drink which was not a big deal but then charged my credit card twice cause he was too busy dancing. The one charge on my card was someone who ordered after me. I think I got my credit back but who knows with this place. Never again. read more

I ordered two meals in the drive thru. A baconator meal and a chicken Asiago meal. This isn't part of an employee review but she couldn't hear me at all and I repeated myself about 4 or 5 times. My boyfriend wanted a water with his and I ordered a small coke with mine. We get to the window and they give me the food and the coke, but no water. So I remind them nicely we ordered a water and one of the employees goes "oh guys I they want a water now". On top of that we get home and I wasn't given fries with my meal. Little disappointing. read more

Creepy bum standing in the drive thru right where you hand the cashier your money. I notified the cashier and he couldn't care less.. probably cuz it wasn't his money. Stay vigilant.. read more

These people can't tell the difference between a hamburger and a grilled chicken sandwich. Don't bother... spend your money elsewhere.

I was pleasantly surprised by by recent trip to this Wendy's. Every single employee had a mask on and they were all wearing them properly. My food was good and arrived correctly and quickly. I don't write reviews often but I thought the lunch team deserved a nod. read more

Late night crew is entirely disorganized and often screws up orders. They have slow service and does not communicate well with customers when they are out of products. read more

I was dying of hunger so I went to Wendy's and got a Dave's Double only cheese and a medium fri. The food tasted good and the line went really fast. read more