Just visited this location after work today. Time was 11:28pm. I went into the lobby because sometimes the drive thru moves a little slow and I was pleasantly surprised. There were a total of 7 people on shift. Two were working the drive thru, one was doing mobile order, one on the fries, 1 on the line, 1 cleaning and 1 manager who come to the front and was also partaking in the cleaning duties. With that many team members, they had the drive thru moving! And mobile orders were being pumped out fast. My order came out in a speedy 5 minutes. I ordered the Ghost Pepper Sandwich and honestly it's super good. It was fresh, hot & my fries were delicious. I also got nuggies cause you know you can't stop at Wendy's and not get nuggies. The space was very clean, no sticky floors, the straws and napkins were stocked. Granted it was almost midnight and there was no one eating at the tables. One more thing to note, there was a diverse staff which always gets points from me. Hispanics, Caucasian, Asian, & African American so it was nice to see. I don't know where the negative reviews come from- I often visit this location but only using the drive thru & my food is always great. Felt like a creep trying to get a pic but you can see the top of their heads. The manager was in the office in the back. read more

Wendy's - Waiting area. - Fast Food Near Me - Chicago, Illinois

The food is just fine here. The girl at the register didn't seem to want to be there and mumbled while taking my order. I had to ask her to repeat herself many times. The soda machines and tables were definitely due for a wipe down. read more

Amazing food and I like the food really much. I Love the food and I was hungry and is the best read more

Wendy's - Fast Food Near Me - Chicago, Illinois

The food was bad and the fries were just chile it was very seasoned with it, it was disappointing and the burger was not good, too much cheese was melted and made the takis soggy read more

FIRST FAST FOOD REVIEW. You have to expect nothing from a chain other than the food. Forget service, forget cleanliness of establishment in dining room/wash room and what not. This review is based off of drive thru and Uber eats. The order is usually correct 98.7% of the time. Staff is never rude or snarky. Food is hot. And the condiments are in the bag. I've been to other establishments when you get way worse ..... I like that you don't have to ask for ketchup for the fries ... LIKE DUHHHHHHH.. of course I want ketchup. Haha. Bk/mcdonalds be like do you want ketchup ? Umm.. I dunno, do you want sand with a beach? read more

Horrible customer service when I went with my partner no one wanted to take our order and they saw us too but didn't even welcome or asked if we were ready to order and to top it off where I was sitting at there was a whole army of ants ! Gross ! This is disgusting and they should be doing their job and cleaning up. I was too disgusted to eat in there. read more

Wendy's - Ants in that corner booth - Fast Food Near Me - Chicago, Illinois

The food is delicious and the environment is great I recommend going here if your close by and hungry read more

Wendy's - a hand holding a cup of fries - Fast Food Near Me - Chicago, Illinois

The drive thru line is always long during nighttime hours, the workers basically closes the store @1 a.m they move so slow terrible! wish they had some points system for cars read more

Did a mobile order for convenience and when i got to the window the staff told me i had to go back in the line because you can't just drive threw the drive threw an tell them i have an order! I have to check in with the speaker menu.... so I'm assuming ya do they can cook the food which if i get back in the line will be cold by the time i reach the window again! As a manager of a fast food establishment i would think this would have maybe ran across the managers mind when she told me what my options were! Currently parked and waiting for my order 20 mins after it's been placed! read more

Wendy's - Waiting for my order - Fast Food Near Me - Chicago, Illinois

On March 27, 2021 went through drive thru. Apparently some confusion since car in front of me cut the line (2 drive thrus) and got in front of us. Wendys hands the guy in front of us our bag of food (since it's in a large white bag) and his normal order. He took off like a bat out of hell. Now it's our turn at the window and the employee says I handed you your mobile order. I turn and look at my wife and look back at the employee and told her I ate it in 5 seconds. Food for 5 people. Told her she Fowler up and handed our mobile takeout order to the speed demon. Had to wait In The handicapped parking for about 15 minutes before they brought out our food. On July 16, 2021 Absolutely the worst service and unprofessional demeanor from a Wendy's staff member. Ordered mobile order and was given the wrong order. Was given wrong food (2nd time this year!!). And then the kicker - I was accused of taking food that wasn't ours???!!! Told 1st employee that we are missing food. Employee tells us to wait in handicap spot. NOTE: I Did not check 1st bag given with the incorrect food The the 2nd Idiot employee comes out and accuses us of taking food. I was perplexed, I did not open every sandwich from 1st bag to see it was not our food. She belittled my kids for realizing that lemonade is yellow and not pink (since they handed us strawberry lemonade and not Pineapple Mango lemonade). Oh yes was scolded and told that mobile orders come in white to-go bags not simply the brown Wendy's bags. AVOID THIS WENDYS AT ALL COSTS!!!!! AVOID THE CHILI. It literally was a crushed hamburger with the same onions. I asked for onion in my chili. Just two days ago - it was the best tasting chili - today it tasted like a crushed hamburger microwaved. Think I've had my 30+ years of Wendys. Time to add them to the wall of forgotten restaurants - right next to Steak n Shake. read more

I will drive more than 5 miles away to go to the next closest Wendy's since this one is possibly the worst Wendy's I've ever been to. On several occasions ordering a large fries will never get you a large fries since they don't fill up the container. See picture attached. Same thing with the drinks why should I pay extra for something if I'm going to get a smaller size since they don't want to fill up the containers. I will at least say the sandwiches are fine. I decided to give them one more try. Because I was in a rush. And yet again from the pictures I've attached you can see it is still the same problem. So I decided to answer the survey on the back of the receipt. I quickly get a reply from the manager asking me for my contact information and tells me he's sorry my fries are not full. I also noticed in the email I'm attached from corporate that they told him to contact me and resolve this matter and for him before closing out this issue to make sure to fix the problem. But it's been 2 months and he hasn't contacted me. Which only goes towards other reviews mentioning on this page of the bad customer service. As you can see from the attached pictures the fries and the sodas are definitely nowhere near full and you do not get what you paid for. If I can give this zero Stars I would. I saved the money by going someplace else even though it cost me more money in gas to drive far away. If I'm in a rush I definitely steer away from here and go to McDonald's or anything else nearby. Because you always get something less than what you paid for. I'm going to assume that he closed out the issue with corporate saying that it resolved the matter and probably didn't bother. I will at least thank corporate for trying to fix the matter since their manager at this franchise doesn't seem to want to. read more

See all

La señora Que atiende es la peor que puede haber, súper mean person. Llegué con hambre y uno solo espera una buena actitud de las personas y ella solo se encargó de mirarnos feo a mi novio y a mí por el hecho de hablarle en espeañol read more

very clean environment and fast service I like the spicy combo meal And their fired read more

Wendy's - Fast Food Near Me - Chicago, Illinois

I haven't been to the physical location but I have attempted to order from here on grubhub about 7 times throughout the past 2 years. I say attempted because 6 out of the 7 times, after waiting nearly 2 hours for the food to arrive (I live about a mile from this location), the Wendy's location will cancel my order. The one time I did get my food, the order took about an hour and a half to arrive -- my driver waited an hour to pick up the food -- and I got the completely wrong order. I don't fault the driver because it had one of those protective seals so the only way to confirm the order is correct by looking at the receipt. The receipt had the correct items on it with my name but when I opened the bag nothing I ordered was in there and what was there was cold. I did try to give this location a chance by ordering multiple times at different times throughout the past 2 years hoping it would get better but it's only gotten worse. Tbh I'm kind of shocked it's still open. I'm not sure what's up with this particular Wendy's but I will at least give them the benefit of the doubt and just assume that maybe they're consistently short staffed or maybe it's not being well managed? I would say if you want Wendy's, try and go to a different location because you might have better luck. read more

Here in Laporte Indiana I went to Wendy's after a LONG day at acting and I expected a refreshing sprite but ... NO! I got a sprite that seemed super watered down and it tasted like sparkling water!! I Absolutely HATE sparkling water!! I wanted to eat my food peacefully without a problem but NO! Fix your machines !!!! read more

This place is the worst Wendy's I've ever been to. We've gone 4 times to carry out and they have messed up our order 3 of those times. I called to complain and the response I got was "well, we get a lot of orders and we are always training new people " Unbelievable. I'm done with them. Don't go there unless you want to play a game called "Let's see what I might get today" read more

Nasty place . I expected a hot , fresh , juicy meat hamburger . And they served me a hard cold meat burger. I never thought they you do this at Wendys . My burger meat was old like if it sat in the grill for hours. It was hard. Nasty Nasty Nasty!!! Zero Stars. I will not go back in one year. I had to give a star to post my review . read more

The guy on the intercom was on his phone countless times throughout my wait. Had to wait 20 min just for two orders. read more

Wendy's - The guy that kept looking at his phone - Fast Food Near Me - Chicago, Illinois

Horrible experience the food was not good and they mest up my order twise DO NOT recommend going there their literally don't know what there putting in your bags read more

This restaurant has the rudest employees! And including the management, if they can't handle the pressure, they should not be in this industry! The orders are always messed up, and The way they prepare the food Is appalling! I had to go back through the drive-through and wait again. And when you use a food delivery service it's worse two hours. And the restaurant is only two blocks away! What a joke! read more

Cashier isn't the friendliest. Place was bright, but the floors were sticky...like a movie theaters floor. Food was barely warm. Fries were blacken and sad looking. read more

Wendy's - Combo #1 - Fast Food Near Me - Chicago, Illinois

See all

I love Wendy's, but I'll go the extra distance to avoid THIS location (even through it's literally 2 blocks from my home). -drive-thru orders have a 100% failure rate -employees don't take responsibility for their mistakes. read more

They took 32 minutes to prepare a Dave's Single with no bun, then messed the order up and falsified that there was no such thing as a curbside pickup. So I had to walk inside sick to retrieve my order. I was told by the cashier that her manager told her that there was no such thing as a curbside pickup. This was clearly untrue since the mobile app gave that option AND there were parking spots marked mobile pickup where I was parked. THEN they messed up the order a second time and followed none of the requests for extra veggies. There was no apology and they blamed me for using the mobile app. read more

This Wendy's can be summed up in one word... Sssssssslooooooooooowwwww. I've never waited so long for simple orders of burgers and fries. It's not like it was busy either. Maybe 2 cars in the drive thru and just myself in the restaurant. What gives? Not sure what it is... maybe the staff hates their fast food jobs and are there to collect a paycheck... no worries. You all are young, probably in high school. But at least try to act like you care about serving your customers. It'd be training for when you all actually have professional jobs where you interact with important clients and businesses in the future. I have nothing more to add. read more

The cashier in the front Gianella was super nice and kind! The girl in the drive thru was so rude and had an attitude and gave me the wrong order and when I went inside to get it fixed, Gianella fixed it without an issue. I get that fast food is stressing and all but I didn't do anything wrong. Glad to see they have SOME good employees! She deserves a raise in my opinion. read more

I had ordered a homestyle chicken sandwich. When I bit into it, I felt something hard. Which was this bread clip. read more

Wendy's - Homestyle chicken sandwich - Fast Food Near Me - Chicago, Illinois

I ordered through the Wendys mobile app and pulled up through the drive thru. They told us to wait in the parking spot and we been waiting for 45 min!!! The manager and workers are soooo rude. read more

I just spent 10 minutes in the drive thru waiting for my order to be taken, for it to never be taken. I generally love Wendy's. This is the closest one to me. & I'm so upset that I will not be returning because of how awful experience was. There was no acknowledgment by the drive thru teller, even after I was sitting there saying "hello?" Waste of my time. read more

Alright I'll have to admit, the service was impeccably slow and the floors were door some reason sticky. The interior decor is really nice and modern, it has a nice and cozy winter lodge feel to it. The food is as you expect read more

Go somewhere else. When this place first opened they were good. I just gave them a second chance after getting a spicy chicken a few weeks ago that was so old dry and hard I had to throw it away. Just ordered a double stack and a Jr bacon and they're cold and both had hard stalel buns. Never again read more

Everytime i go to this location, there are a bunch of rude employees. On my last visit Destiny was giving me an attitude because she forgot to give me one of my burgers. In the past, Destiny and other employees have aggressively accused my pregnant wife of trying to steal a burger. Once the managers checked surveillance footage, they realized hey had forgotten to give my wife her food. They did not apologize for the false accusations and the aggression shown towards my wife. This place lacks professionalism and the basic knowledge of customer service. read more

I really had high hopes for this place, I was so excited when I saw the coming soon banner.. So today I decide to stop by and I got 4 salad(full) to go... My complaints as follow: 1- my salads were placed Ina regular bag, meaning they were practically upside down. 2-No Croutons .. Waah!! 3- No utensils--thankfully (I'm at home) I'll much rather go to the wendys on Archer ave and Laramie.. It's a little far from my house, but I've been going there since forever and so far no problems...(this new wendys is just 5 minutes from my house,if that) Again, I was so excited and now I'm not sure if I'll come back... Very bummed out :( read more

Let's be real.....Not much to expect at a damn Wendys in Bridgeport but.... Tacheanna, the woman that took my husbands order...and served my husband. Literally NEVER spoke. She held her hand out for the money and looked to the side. It was ACTUALLY funny because it was SO ridiculous and because I had no expectations of real customer service. My husband has come here a few times before and is always met with stereotypical ignorant behavior. Someone get these women some customer service training... It's sad. OWNER/MANAGER, IF YOU SEE THIS PLEASE...hire people that even SLIGHTLY care about the work they do. read more

This is the worst service you can ever imagine, rudest employees ever! Don't come here ! Waste of your time just to get cold food or find drive thru close before closing hours. Overall this place is horrible read more

It seems like this Wendy's is managed like every other Wendy's I've been to: poorly. The cashiers aren't the friendliest in the world and if you're lucky enough, your food will be ready to eat in less than 5 minutes (highly unlikely though). Also, clean up the place a bit. No one enjoys eating off of sticky tables. read more

Omg it's soooo slow the service I waited 35min for my order !!!!! and the food is so cold !!!! Bad !!!!

This is the worst Wendy's I have ever been too I am a manager for a restaurant and my employees and I give out better service then they do, you wait 20 mins for food and there is only 3 customers waiting seriously , the cashier's and manager is rude read more

I really would love to give the place 4 stars just because Wendy's was reintroduced into this area, but the service definitely would be a 1, if not, less than a 1. I do understand that it's a brand new location, but the staff should have been thoroughly trained before opening. I've only ordered drive thru in the last couple of times and my experience every time has been the same; could have been better. The quality of the food could also be better, but what do you expect? It's a fast food restaurant. read more

Bad service employees are all children with no idea what they are doing. Continually get orders wrong. Drive through takes 5-10 times longer than it should. If an employee is on lunch they cut the line to place an order. Even the managers cant get an order right. Sad to see. Mc donalds across the street has such a better record for getting orders right. read more

They take forever to give food , and they also don't have a lot of tables for big groups. They gave me my chicken wrap in a cold tortilla .