I usually opt for DoorDash, but I decided to drive to my local Wendy's after a long, difficult day. My frown turned upside down because of an employee named Paris at the drive-thru. I have a hard time seeing the menu from my car, and he was incredibly patient while I ordered. He made my lemonade with the perfect amount of ice and let me know the wait was only because he wanted to make sure my fries were fresh and not the last of an old batch. His kindness, tone, and genuine care was so refreshing. We need more people like Paris. Now, instead of opting for doordash, I will making my late night Wendy's trips in person. read more

Ordered saucy parm garlic nugs. Not exactly what we were expecting as the "sauce" was more so just oil at the bottom of the container. The lady taking our order in the drive thru was kind of rude. She rushed us and ended up getting our order wrong. The vibes were, mmmm....very poor to be completely honest read more

Wendy's - 20PC. Saucy Nuggs - Fast Food Near Me - Eau Claire, Wisconsin

I was very excited to try the new Krusty crab meal. This is what I ordered: 2 Krabby Patty Meals and a ten piece chicken nuggets first off, there was no krabby party sauce on either burgers AT ALL. Highly disappointed. Second the pineapple frosty is not what it's supposed to look like, it is pineapple syrup and vanilla ice cream. And they don't mix it for you, so it's just looks unappetizing and doesn't really taste like pineapple either. Last they gave us spicy chicken nuggets instead of regular and blamed it on their system, and i asked for regular ones and she refused to get them, which i didn't understand since they are the same price! Over I rate this place -48/10 read more

Wendy's - Fast Food Near Me - Eau Claire, Wisconsin

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Went here on July 4, 2025. Fries were so cold that we actually told them we wanted new ones. New ones had no salt. Burgers were barely warm and not done and a mess. The nuggets were room temp so we didn't even bother to tell them. Ate some of the meal and just threw the rest out! Worst fast food meal we've ever had. Yikes! read more

Stopped here at 9:00 pm on a Saturday night I Ordered a #3- 10 piece nugget and fry meal and everything was ice cold Nuggets tasted like they were cooked no less that 2 hours ago and been sitting out in the open the fries were just as old. Was not told the ice machine was down until the worker handed me my drinks so my drink was Luke warm . The service was as expected when all kids are working. One bad experience is all I need to never return. read more

Easily the freshest burger I have had from fast food in a while! I can't remember the last time I unwrapped fast food, and it actually looks like the picture. Very courteous staff in the drive-through. read more

Very rude manager tried to get a cup of pickles and kicked me out for no reason. Her name is Becky do not recommend

Food is always alright here but do not do mobile orders. I did a mobile order as I was in a rush and wanted to just get it and go but it took 20 mins before I got my food. Said they had to make more biscuits. Ridiculous. People in the drive thru were passing me and when I went to ask how much longer I saw all of them just standing around inside read more

First of all me and my friends were looking to get some Wendy's and we called in. When I was speaking I asked for a min to collect my order and she brutal hung up on me. I called back and was respectful and needed a minute again and she hung up again read more

unfortunately me and my boyfriend tried Wendy's for the first time ever about two weeks ago and was served cold fries that tasted as if they were meant for another order, then they decided no fries, and decided to put them in my bag instead of making fresh fries. I just tried it again and the customer service was minimalist at best, we made eye contact to a couple workers and they kept giving weird looks and we had to leave because no one acknowledged us or tried to say I'll be with you in a moment. The place looks nice, but was a little cold and lacked the coziness of other similar places. sorry Wendy's do better :( read more

I would rate it zero stars if I could! I walk in with my family, ready to eat a lovely meal with them. The place looks just fine. Although the customer service, was HORRIBLE. Right after we walked in, they decided to lock the doors. Then we stood in line, there was only about 3 people there, and nobody was at the register. We stood there for 20 minutes, and still nobody came to take our order. Then an elderly couple came walking up to their door, canes and everything, and they wouldn't let them in. We continued to wait for a bit, then two men came up to the door, once again they wouldn't let them in. At this point, I was nauseous and didn't feel like eating anymore, how could you do that to people before you're even supposed to close. In the cold. So me and my family went elsewhere, where customers are treated like humans. read more

We bought 4 chicken sandwiches and two of them were completely raw!! Like WTF! And when I ask for the contact info of the manager, "Becky" refused to share her full name, and store information in case my family gets sick from swallowing raw chicken....... We didn't get our money back or anything.. they just blame the cook because they were "new" seriously?! read more

This Wendy's may be severely understaffed, so I'll reevaluate in six months. For now they've messed up enough of our orders, that I'm actually taking the time to share it. Sorry Dave, but you've lost the beef. read more

We went through the drive thru and it took so long finally got the the food and they didn't give me French fries or my cookie

Last Sunday, I got a taco salad close to closing, and there was so much hair in it that I couldn't finish it. I was sitting there pulling little hair clumps out of it. I will never go here again. read more

Horrible potato was cold no butter or sour cream they forgot a salad. I love Wendy's but I am very disappointed. Forgot dressing for salad

I asked for no cheese, and they put cheese. I called the place so many times to explain the situation and no answers. If you come here, make sure to reassure with them and check your food because they'll mess it up and have you spent your money. Also drive thru is very very very slow. Be prepared to sit for 15-20 minutes in the drive thru line waiting. read more

Wendy's - Cheese taken out with my fingers... also there was cheese in between my two meats that was melted which ruined my whole burger. - Fast Food Near Me - Eau Claire, Wisconsin

Customer service is HORRIBLE. They decided they were going to lock the lobby doors at 5:00pm because they were too lazy to serve 10-15 people, probably lost out on a couple hundred dollars because of their laziness. They literally told an elderly couple IN CRUTCHES they can not go in the lobby, they needed to either go thru the drive thru or go somewhere else. read more

It's fast food. Better than most, IMHO. The restaurant is newly built, modern, Has a flat screen TV to watch the depressing news, free wi-fi. The food is hot and fresh. Decent service. They are still training. Mostly high school kids at the registers, and they did a great job. Friendly. They have the coke machine with like 100 flavor combos. The fries have skin on them, which I like. Reminds me that it actually came from a potato. read more

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Waited in line a long time. There were at least 14 cars ahead of me. Can only get drive through which is fine. Pretty busy for nearly 2:00pm. Got my order and peeked in the bag to make sure food was in there. Noticed that the fries were Luke warm. Got home with the food and there was no straw for the soda and the bbq sauce I ordered with chicken nuggets was absent too. Please and thank you apparently is t done any longer either. Will think twice before stopping there again. Also, if the staff is going to wear masks, they don't do any good hanging below the chin. The two people I saw at the window were wearing their masks that way I think kindness goes a long way. I tried to call to let a manager know of these things but my call went unanswered. I wanted nothing out of it just a better customer experience. Hope they read this and take note. read more

never going again. I ordered a chicken wrap (because they were out of meat for burgers) and my wrap feel apart as soon as I opened it and went everywhere. I didn't even get to eat It.. also waited there for 10 minutes... pathetic read more

Ordered dinner through the wendys app. They delivered the food -- but forgot to give me my double stack and my 10 piece chicken nugget.. looks like I'm having a medium fry for dinner! Worst Wendy's I've ever been to. Store and corporate didn't reply to my complaint. Should get zero stars as I didn't even receive the bulk of my meal read more

Remind me never to go to Wendy's on Clairemont for food again, especially at lunch time. Once I got up to the window I saw that there were 4 people behind the counter doing nothing. But before I got up to the window I waited at least 10 minutes to get up to the intercom, at least 10 minutes before they talked to me on the intercom and once I got up to the window, at least 10 more minutes before I finally got my food. All I ordered was one Dave's Double. Period. That was it. Two out of the four people were doing absolutely nothing. They probably don't dare fire anyone because they are having problems hiring anyone other than the ones they have. I worked at McDonalds in my early 20's. We worked our butts off. This was totally ridiculous!!! It will be along time before I go back to Wendy's again. read more

The sweetest drive-through staff ever! Went through pretty late on a Saturday night (11pm) and had my night made by a couple of lovely gentlemen who were working hard to get orders through quickly. read more

this place is incredible. not only is the food always on point the person working the drive thru was awesome too. i didnt have a drink with my order and they offered me water. just like looking out. i had a drink in my car already. that was so considerate tho and they even gave me a heads up on upcoming menu items. like so dope! read more

So I ordered a couple burgers a fries and Dr. Pepper. Now I know fast food places aren't known for great service as it is, but wow. Cold fries, received a Coke instead or the Dr. Pepper. The one burger was missing the top of the bun. For the amount you need to pay for this you should at least get what you order. read more

At 8:20 they closed early due to staffing issues. Only door dash they were serving. No one wants to work but how they making ends meet?

Very Poor Customer Service. I've only been here three times through the drive thru. The first time, they only took mobile orders. The second time, i swear I waited an hour for a drink. The third time was recently and they had to close early due to not enough employees. Never going to waste my time here again. read more

Friday night at the drive thru. It was busy, all were patient. When we pulled to the window (no greeting) she just said the amount due. My husband passed the ccd. When we received our food my husband said "thank your dear have a nice evening" (no acknowledgement that my husband even said anything) She should not be your representative! read more

Best place to stop for a quick dinner! The store is clean and the staff is friendly. There is a good vibe between the managers and thier team! read more

I only experienced the drive-thru in a fit of desperation after booking a hotel for a festival in a random area and being starving after driving up to town. The building looks new and the menu was easy to read. The squawk box was easy to understand and I didn't have to shout my order. Food was as expected - slightly better than the average fast food burger joint. I ordered fries and a junior cheeseburger off of the value menu. The issue came with waiting in the line after ordering for a considerable amount of time (5-10 minutes) and then receiving food that on the cool side of lukewarm by the time I returned to my hotel about two minutes away. Not my worst fast food experience, but not my best, either. read more

Wendy's has been great for a long time. Chili is wonderful.

Brand spanking new building to replace the old rundown Wendy's. Modern look. Free WiFi, big screen tv (ESPN), fireplace, new coke machine where you can choose any flavor. read more

Wendy's - Opening day of the new Wendy's - Fast Food Near Me - Eau Claire, Wisconsin

I was eating dinner with my family at home after just getting home from the Wendy's drive tru. We order 3 combos and a kid's meal. We sat down and there where 2 combos and a kid's meal! We paid for that combo!!!!! Also, the meat was very cold and the bread was falling apart as I touched it!!! It sucked! So I had little food at home and no real dinner. Not eating there until they get better cooks! read more

If you like flies and flat sodas this is it must stop for you. We went in there once before and were swarmed by flies almost as though it was a plague on Egypt in yet now probably not the case. We went back a second time and it was the same thing I felt like Lord of the flies as I was ducking and trying to eat my grilled chicken go wrap and wash it down with my absolutely flat diet Dr Pepper. Yeah no read more

I went to this Wendy's before picking up a prescription at Shopko. I ordered a Dave's Single, medium fries, and a small drink. The person who took my order had a major attitude. "What do you want?" was how I was greeted. I was given the cup to get my drink. When I went to the drink machines, bother were basically out of order. There was a puddle of water on the ground. Napkins, straws, and ketchup were all empty. I went to the counter to see if I could my soda there, but was told they don't have cherry coke behind the counter, so I had to wait 10 minutes for them to change out things to get their coke machines working again. I received my food. The burger was cold. The bun you could tell was stale and it wasn't pleasant at all. After I finished eating at as it was the only thing I had to eat at that point, I went to throw my garbage away, only to find the garbage bins were overflowing with garbage on the floor, and people were just leaving their trays with garbage on top. I approached the counter. When I asked the person if she was the manager, she couldn't give me a straight answer, but then said she was the district manager. I told her about all I had observed. I didn't receive an apology, nothing, just "We'll fix it", and then she just walked away from me. I will never re-visit this place again. read more

This will be a place that I will never go to again!!! The people that work there are rude and the manager does not know her job. They got my order totally wrong and when I said something the guy at the drive threw said I had to come in and talk. When I said no I have to get back to work that I just wanted my money back he said he couldn't do that and the manager was to busy to come talk to me that I either come in and talk or take what I was given. When I asked for their corporate telephone number he said he didn't know it. Told him to ask his boss she said to make up a number and give it to me. I would never ever go there again and I hope that something will get done about this. My next step is to get ahold of the BBB. read more

This was the worst meal I have ever had at a simple fast food joint. Special order request wrong on both sandwiches. One of them twice! Cold cheese and BBQ sauce on a Luke warm burger with a stale bun was so tasty. Fries were cooked sometime the same day, but no risk of burning one's self. Soda machine out of regular come and took way to long to get it replaced. Employees seem very apathetic about customer service. Usually have enjoyed Wendy's but this location was a new low. Should have been zero stars, but one required to post. read more

I couldn't wait for Wendy's to come to town and when it did I went straight to the spicy chicken sandwich and chili. Staff is friendly and they always remember me in the drive through. read more

I know that this is a newer Wendy's but I would think after being open for several months now they would have it worked out. This is now the third or fourth time I have been there and each time something has been incorrect. The worst was when my fiancé brought it back to the hospital after I had my baby. I hadn't eaten for hours and nothing else was open. I had one bite of my hamburger it was cold and the meat was still raw inside. Today I ventured back and the food was ok but went through the drive thru and realized too late that we got no straws or napkins. Other times the food has been the wrong item or fries have been cold. Right now being new they will get business but continuing to get orders incorrect time after time will hurt the business. Please be more careful! read more