Wendy's: 2988 West Ridge Rd., Rochester NY: first time at this location. I ordered a single with everything (light mayo) and a spicy chicken (light mayo). I asked for both sandwiches to be made to order (nice and hot). Both were COLD (sitting for some time) and had heavy mayo. Yup, I DO NOT plan to come back here This location needs to have managers on duty who are watching what the employees are doing. Note: after writing my review, I read the reviews that were the most recent and they all were consistent with my experience. This is an example of where reading reviews before going to a restaurant could save you some aggravation. I usually do that but I didn't tonight. So this experience is on me. This is disappointing because Wendy's - out of all of the fast food restaurants, usually provides hot food made to ORDER. Stay away from this location read more

Would zero if I could. Worst experience ever, preferred online before my lunch break. Waited in line for 20 minutes just to be told they had no knowledge of my order. Meanwhile the employees are arguing, shouting, and demeaning each other instead of putting out orders. Was unable to get food on lunch break. Everything about the location was purely horrible. Would definitely avoid this location at all cost!!! read more

Expect to sit for a long time without being acknowledged at the drive through speaker..I have been sitting saying hi for over 10 minutes and no one has answered me and it is only 5:39 on a Saturday read more

I travel all around the country for work. Ironically, the Wendy's restaurant closes to my home is the one on West Ridge Road (NY Rt 104) in Greece New York. This Wendy's is easily the worst I've encountered. If there are more than 3 cars in the drive through, you can expect at least a 30-minute wait. I can't remember ever not being told at the 2nd window to park my car. Last night, I went up the Greece store at 7:40 pm only to be told by the employee locking the door that the restaurant (that Google says is open until 1am) was closed. I drove to the next town over and purchased our dinners from the Wendy's restaurant in Gates NY. It was a very good meal with great friendly service. You really ought to do something about your West Ridge Road in Greece restaurant. I don't know too many of my neighbors that will go to it anymore. read more

I ordered 2 junior bacon cheeseburgers. According to Wendy's website, a junior bacon cheeseburger consists of a beef patty, applewood smoked bacon, American cheese, crisp lettuce, tomato, and Heinz mayo. What I got: a small patty, 1 slice of unmelted American cheese, and ketchup. It was awful! I will never go back. read more

Just ordered a plain cheeseburger and a bacon cheeseburger. As soon as I got home I opened one. It has onions and pickles on it. My sister has symptoms if she eats pickles. I open mine, the bacon cheeseburger. It has lettuce, tomato and mayo! Only thing enjoyable was frosty and fries. Train your workers. read more

Wendy's - Not what I ordered - Burgers Near Me - Greece, New York

This place is disgusting. We were the only ones in here every table was a dirty. The floor was sticky as you walked across it water all over by the drinks on the floor I would not recommend this for anyone read more

Unreal I waited for five minutes no one greeted me at the drive thru. Then as soon as I drive away a young lady pops out and smirks while taking the order of the person behind me. Mind you there were two cars in front that already left. No explanation from the young man I called to confirm they were open. read more

The worst service ever. Placed order through drive thru and then had to wait 15 minutes minutes for them to bring to my car. French Fries were cold. read more

$42 for 3 combos for them to screw up the order. Fries were cold, employees were rude. Such a ripoff. Never going back there.

Worst customer service yet. The burgers were stale fries were cold and will not return. Dave Thomas would turn over in grave if he could see how Wendy's has gone down hill. read more

Went through the drive through during late evening, my food was exceptionally fresh. The person taking my order had some difficulty putting the order in. I asked for ketchup packets and did not receive any which was disappointing but everything else was correct. Service was friendly. Overall positive experience. read more

I'd go lower if I could. What an embarrassing place. Closed dining room, drive thru backed up for a million cars, messed up my order, no apologies. Let into the dining room, almost all the workers standing around doing nothing. The owner should be embarrassed. read more

they completely cancelled my order and this was the second time this has happened through doordash

Those poor employees are working so hard. Corporate should be embarrassed at the way that store is NOT stocked- employees are scrambling -& corporate is clearly disrespectful. Obviously- bc if they were paying attention - we wouldn't be writing ... understaffed . Staff had every reason to be grumpy but weren't . read more

On a Sunday afternoon at 2:00 Pm I should not be stuck in the driver through for almost 25 min especially when it's drive through only. Unacceptable! . read more

Now I see why this place has one star. Horrible service with pretty much every employee there rude as can be. I said please and thank you throughout my ordering phase and the girl at drive through not once said anything other than my total. Even went so far as when handing me my food didn't even look at me because she was talking and laughing with her fellow employee. This place sucks. Also my fries were atone cold and old. These people want pay increases but aren't worth what they currently get paid. read more

Extremely unprofessional. Just a bunch of teenagers fooling around and not working. The drive thru line was out onto ridge road. I waited for my food for 25 minutes along with multiple cars all parked in parking spots all waiting for food. I only ordered a cheese burger which shouldn't have taken longer than a few minutes to make. As I was waiting at the window I saw the kids inside walking around eating ice cream and goofing off. What a joke. I'll avoid that location permanently. Oh and I didn't get a receipt so I couldn't write a survey on the Wendy's website. Really convenient. read more

I came to this location with my kids and was unfortunate to witness theft and poorest level of customer service. First I witnessed two additional customer before me in the drive through have issues with there order. It happens right. Not three times in a row though. I ordered two meals, a large number six and a medium number twelve, a spicy chicken sandwich and a Hot Honey sandwich. I was asked to pull forward and wait for my order. I did. I waited 10 minutes for our order and the manager brought me one sandwich to my van not two meals. Needless to say I paid $27 for two meals and only received two drinks. I asked the manager for a refund and explained that the white girl at the window was rude and him bringing me one sandwich well that was my breaking point. The manager said sure I can give you a refund and I followed him inside. He tells the same girl who was rude to me he was refunding me, she tells him we no longer provide refund. Another red flag is how the manager did not know that. So I asked for a phone number and some names the manager wrote his name down as Isaiah but he didn't write down the name of the rude girl. Fine. I left and called the number who belonged to a Chris. No answer. I left a voice message. I will never recommend anyone eat at this location. If they get your order wrong and you paid for it well apparently it is your loss and money in their pockets. Beware they are thieves. read more

It never seems to fail...I go to Wendy's to grab a quick drive thru lunch once in a very great while and I'm ALWAYS disappointed . What I get to bring home for my son is usually fine. But I get salads. I like the grilled chicken bacon avocado. They 99.9% of the time NEVER put the darn avocado on it. Am I supposed to always check everything before I leave?? Guess so And then I have to go back?? NO..I CAN'T!!! So I lose out..pisses me off that they consistently do this. The salad is small enough...don't leave key ingredients off!!! read more

Wendy's - Where's the avocado ‍‍ - Burgers Near Me - Greece, New York

It's a Wendy's, they're all the same, right? Not according to my grandmother. My grandmother is an old world Italian, she refuses to eat at a restaurant and insists on preparing her own meals. Why? Because everything she eats must be perfect. According to her, this Wendy's location is absolutely perfect. The food is consistent, the employees are super friendly (a rarity in the fast food industry!) and the food comes out incredibly fast. The premises are always clean, organized, and the condiment bar is well stocked. After years of eating with her at this "special place" I agree with her, this is probably the best Wendy's location in Rochester. read more

Fries were overly salted and in bite size pieces, and thrown into the bag, instead of inside the container and cold. chicken avocado blt wasn't up to temperature, too much dressing, manager was to lazy to go to staples to get register receipt paper so no printed out receipts read more

I mean I know nobody's looking for yelp reviews for Wendy's but figured I'd give me opinion... Staff is horrible and flat out doesn't give a S@#% and food takes forever. The concept of a drive thru is to have food quick and that doesn't apply here. Just dont go here read more

Currently waiting in the drive through line, it's been 15 minutes and I'm not even near the front. The cars move like once every 10 minutes. Yeah I'm hangry yelping. Probably gonna give up at the 20 minute mark and go somewhere else. read more

Absolutely disgusted and frustrated... aside from the horribly long wait times, orders weren't correct, I wasn't given proper change, and the staff didn't use gloves while handling the food. I should be reporting this. Where was the manager during this shift? read more

Waited in line for 15 mins. One car at the window, 1car infront of me. Still no food. Called and spoke to supervisor "we are moving as fast as we can". She had no idea how much longer it would be. I left. Would love the owner to respond. I have been to your restaurant since it opened and it has gone downhill. Don't go to Wendys Ridge Rd W read more

I wish I could say something good about this place but I can't. The service was slow, the cost was high, and they got my order wrong...it must have been another order!!! And that's after I asked the young lady to make sure she would check it! I got all the way home to find a bag of crap I didn't order!!!! read more

I am trying so hard to give this place a good review but I just can't. Late last night we went to drive thru. It was close to midnight. The voice came across the speaker and stated card machine is down and they can only take cash. I'm not sure this is even true. I asked how late they were open and she said until 12:30. Went across the street and spent 3.50 at an atm to get cash. Went right back to Wendys andTried to order Dave's double with chili and a frosty. She says they don't have chili or frosty. So we ended up with fries and lemonade. At the window I told employee I just spoke to GM today and she told me they never run out of chili. Funny how the employee changed her tune and just said it's because they are closing soon. So for all of you out there, it's not corporate, it's the employees that are ruining the reputation of this Wendy's. My apologies to any of the good employees. It just happens that 3 of my last 4 visits were with employees that don't care about the customer and it makes it hard to return. This visit was on Friday near midnight, 7/21 and order finally placed after waiting at the speaker for 5 minutes about 12:17am on Saturday 7/22. read more

Just sat at the order window for 6 minutes & there was 1 car in front of me. Didn't even get a "sorry about that" (which I didn't expect anyway) BUT NOT EVEN A HI!? Just a "What can I get for you?" How about some customer service? I'll go to a different location :) read more

I am used to posting reviews. I have left bad reviews, and good reviews. My concern today is the customer service this place provides, Its sad just plain sad. I have my pregnant wife with my 2 small daughters with me and I am ordering there meals of course I forget to order fries. I say to my wife no sweat I'll order them at the window . The young lady at the window says sorry sir I can't do that I said why she says my manger will get mad. I replied with let me speak with your manager. The manager reply to me,was we can't do it we are under staffed and busy. I then said your telling me to either come in or get back in line and order again . I said your kidding me right she replies "nope, that's what you have to do. I said keep all the food not going to be treated poorly. People have to realize good customer goes a long . Just like word of mouth. read more

The driver who dropped off my food didn't knock on the door and me nor my father heard a car pull up. So my food was left out in the cold until my father just so happen to walk outside to see it sitting there. read more

I am echoing what everyone has already said. I had to wait in line for a half an hour from 10:30-11:00 pm for cold food that was incorrect and poorly made. This store needs new personnel immediately and it starts at the top. Do they care about serving the people of Rochester or not. Please fix your store today or close and let someone else try. I want the owner to care and make changes that will be positive. read more

Idk if it's just this Wendy's or what but they have forgotten how to make burgers. I wouldn't say anything if it was a one off situation but it's literally every single time and now even the chicken is getting crappy. I guess there's good reason it's always the cheapest option on DoorDash lol. read more

I know that it's Wendy's and it's fast food, but please there is a limit to how bad things are getting. I purchased an original W combo and it was just nasty. I ended up throwing the entire thing out. The hamburger had a piece of old lettuce that came from the outer edge of the head. It was the end piece. It had just one ring of an onion and it was very small. The hamburger patties themselves where thin, small and would have even looked tiny if they had been used as sliders. Not at all what I paid for, not at all what they advertise. The large fries that ordered had been cooked in old tainted oil and I never made it past the first few bites. Entire meal purchased at 10:14pm ($7.43) and the entire meal tossed in the trash at 10:34pm. That time also included a 10 minute drive back to my hotel. read more

Excellent customer service! I had to wait a FEW minutes longer than normal for my meal as they had to make another batch of fries. After my meal I went back up for a frosty, they gave it to me for free because I had to wait for my meal. read more

Fast Food is Fast Food. That's what many say when it comes to these kind of joints spread across the United States. So does this make Wendy's a shining star for the fast food industry? Yes and no.... I happen to enjoy their hamburgers and chicken nuggets along with their "old-fashioned" lemonade but was it out of this planet? To put it softly, it was the best fast food that I've had but again, FAST FOOD!!! Therefore It's nothing to fancy but it's a nice restaurant to have a quick meal so I give it a pass for now, just for the nice environment and courteous staff. read more

I don't mind waiting in line which I did for somebody in front of me for like 6 minutes just me and that person but when I went to the drive-thru the person that works the drive thru it's a he was pulling a scab off of his arm and throwing it up everywhere he just kept picking it off I could see that scab and the puss I was very grossed out so I just drove off but I felt guilty about not telling other people just a heads up ..08/03/2021 3:30 pm. read more

Literally waited 20 minutes in the drive thru just to get cold fries, a burger that was DROWNED in mayonnaise (R.I.P), and nuggets that taste like rubber tires. The drink in my '4 for 4' wasn't bad though. Congrats Wendy's you practically made me pay $4 for hot garbage with a Hawaiian punch. read more

Terrible service. Asked me to pull up for a very basic order. After 5 minutes and many cars going by me I had to go in and they lost my order and the manager didn't apologize or offer a coupon read more

This place sucks I went there to try the new ice cream they had and it took forever to get our order and even longer for them to acknowledge us. The ice cream was melted. I honestly wanted to drive back around and throw it back at them. That Wendy's is so shitty I will never be back there again read more