It was horrible, I will give zero to Wendy's, I will never ever go there, on May 8th 2026 around 8pm we went to Wendy's Guilford CT we ordered 4 jr cheese burger no bacon in 4, no mayonnaise in 2, the order came out with only tomato and cheese, it didn't had lettuce onion so we went to cashier and said the burgers are incomplete, they gave us lettuce in a container on side, they didn't even put lettuce in the burgers, they charged us full amount for nothing in a burger read more

Very good customer service! Highly recommend for its great value and deals. I would definitely say even Drake Maye would love to go here. Very fast service too. read more

This Wendy's was SPECTACULAR the service was so good! Even my brother that has social anxiety and won't speak to anyone he doesn't know actually talked to the worker there and he did a good job! Best service ever. read more

On multiple occasions I've placed an online order requesting extra bacon, frosting, etc and they don't provide but charge extra for it. When I point out the mistake they gave me an attitude. read more

Stopped here last night on the way home from RI. Took two bites of my Asiago chicken sandwich and had to spit out the second bite then throw out the entire sandwich. It wasn't edible - the meat was literally hard and I couldn't chew it. I'm nauseous thinking about it again. The people working there were very nice but jeez what the heck is going on with the food? Isn't it all standard? This didn't taste at all like how it's supposed to... read more

Let me just say something here, I have been a Wendy's Customer for 45+ Years and when I pull into the drive through window I know what I want to order. Don't Interrupt me! I will say everything you need to hear! When you interrupt me I don't get the things I want or get things I don't want, and it pisses me off to no end! I want a #1 Single Cheeseburger, No Mayo, No Mustard, (Unsaid: Ketchup, Tomato, Pickles, Onion, & Lettuce) Medium Combo, Coke Light Ice. Simple! 1st interruption is before I say Single! 2nd interruption is before I say cheese which I answer and they want to jump ahead into combo and drink. I have to make an effort to get the No Mayo No mustard which I find disgusting on a burger. Recently as I said No Mustard they tried adding it I was interrupted and told mustard doesn't come on a sandwich so I didn't need to say no mustard. My last visit I managed to say No Mayo and somehow Mustard was on my sandwich. Which is it! If I get it again, I'm not eating it, and have to come back around I'll be pissed! Oh yea! And after all the interruptions and pushed through ordering I didn't manage to say light ice for the final insult to my intelligence and bought another damn cup of ice with a couple of mouthfuls of soda that didn't make it through my eating the fries... If I have to come back around pissed off to correct my order it will be the last time I visit Wendy's! I live in Clinton so Mooya Burgers at exit 57 in Guilford is one viable option as well as 5 Guys & Wayback Burgers at exit 66 in Old Saybrook, besides they seem to have more choices of toppings anyway, Which will be my choice for best burger seeing as Wendy's is in doubt now... And Oh Yea you have a drive up window which kinda promotes grabbing a quick bite to eat in the car... How about Trash Cans in the parking lot to cut down on litter in your area of Rt 1 in Guilford? Keep your parking lot clean and free of trash! read more

Hello Dear Manager: Just to let you know that in the past and current year I've been a regular Wendy's customer. I noticed lately that; services are going down instead of doing better. Last night when I stopped by to get my meal, the person who attended drive through showed a nasty attitude; I requested and emphasized her that I want my food hot; I believe she retaliated against to me and served me one more time a cold sandwich (not the first time, many other times it happened), when I got back into the store to requested a hot sandwich, this girl Marissa they called her, shows me a bad attitude and spoke in a different language something. Then a different person got me a warmer meal. Please work and train your group on principles and serving ethics to customers. Please learn to select your employees for better services. Thanks. read more

Walked in at 10:24 A.M. Looked at the menu and didn't see any breakfast items. When I asked the woman if they were still serving breakfast, because you know, its 10:24 in the morning, she simply stared at me. So I asked again, but much slower. She offered only a one word response .."brehfs?"Which I think means breakfast in my native tongue. When I nodded yes she said "No, brehfs over". I politely, but perhaps somewhat sarcastically responded that is was only 10:30. She did ask if I wanted lunch which I declined because as I've stated it was only 10:30, and I try not to eat chili, burger or fries at that time. In hindsight, this was probably my fault for not getting there before "brehfs" ended at I'm guessing 9:15. read more

On our way to Cape Cod we got hungry and as it was getting late our only option was Wendy's. The food tasted like in every other fast-food - no surprise there but the staff deserve an additional star. They accommodate my gluten-free,dairy-free order and made sure that everything they served me was safe for me to eat. Thanks! read more

Wendy's - a man sitting at a table eating - Burgers Near Me - Guilford, Connecticut

Worst food ever, the fries had so much salt enough to kill an elephant, the burger was so trash, they try to give me a dollar burger as one of their premium burgers. When I complained, they laughed with a smerky smile, and prepared the food behind a column and gave it to me in the wrong packaging. They ruin my experience, they are super racist and wendys should investigate them and possibly fine them. Worst fries ever, the only thing it was ok was the coffee because I had to prepare the coffee myself. The staff was sitting doing nothing and the food should have been excellent because of the lack of business. There food safety standards are so low that they deserve a visit from the department of health, i threw out the whole meal out and wasted my money. Close them down, wow worst fries ever and food safety is the worst. read more

Wendy's - Receipt of the trash I received - Burgers Near Me - Guilford, Connecticut

Been in line for 10 mins still a customer ahead of me let's see how long it's gonna be til I order our food. The lemonade is empty so not getting my favorite. I have no issue with the elderly but Jesus the cashier here is horrible taking her sweet time still waiting to order it's been 15 min. Finally order kinda disappointed no strawberry lemonade read more

Wendy's - Guessing no strawberry lemonade for me - Burgers Near Me - Guilford, Connecticut

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The grilled chicken wrap is overpriced. Compared to Taco Bell. Your restaurant is clean and great except for the prices on certain foods.

We stopped for lunch on our way back from a trip in this little town I had never heard of. I am not a fan of fast food at all however, I have to say, the best fast food I've ever eaten was from Wendy's. I enjoy their salads, as well as their spicy chicken sandwiches. This particular Wendy's the absolutely the best I have ever been in. It was immaculate, the staff was personable & friendly, & it was very tastefully decorated for the fall. I was happy to sit & enjoy my lunch in a place this nice. Kudos to the staff & management at this place. You definitely brought a fast food restaurant up a notch in my book. read more

Wendy's - Very clean, decent fast food - Burgers Near Me - Guilford, Connecticut

Went down to order 2 of the new Baconators and large fries. What a disappointment it was. The bread was dry and so was the meat, plus there was not 6 strips of bacon in either sandwich. Both the fries and the sandwich's had no flavor. What a let down it was. The big surprise was the price of a sandwich, $8.19 each! Would we get them again? NO! read more

F this Wendy's. Every time , it's under staffed. Seriously, they NEVER have enough people working here. Just had to leave drive thru with only ONE car in front of me ! One f ING car and waiting 10 minutes. I'm done. I'm acting like a baby, but I'm hungry and I need my Nuggs and this place is F ed. Skip and go to McDonald's or a gas station read more

This Wendy's is the worst, don't bother doing app orders, bc the restaurant will claim they didn't get it. Their fries and spicy nuggets tasted like they cooked 5 times. Super dry. The front line was super busy, and you see the manager comes out to dining floor sweeping invisible trash. So we had to wait for our food for 30 mins. And no free refills? Gtfo cheap asses lmao read more

Out of all the Wendys I've been to, this is the worse.. Cold food, cold coffee and 20 min. late opening up. I will NEVER stop here again....

I've never EVER been greeted with such kindness at a fast food restaurant before, the two older ladies at the counter were absolutely divine asking me about my day, and even gave me a sample of the new coffees (it's the vanilla or chocolate ones, doesnt matter they were super good.) i never write reviews for restaurants but i felt the need to download yelp to leave this. You guys made my day just a little bit brighter from coming in. Thank you! read more

I go to this Wendy's once every couple of weeks and every single time I go I'm shocked by how nice the employees are. Every single time I leave thinking 'what a great experience.' I do drive thru so I can't speak for inside but I never have to wait too long and my orders always come out correct. Thank you everyone who works there, you're doing amazing. read more

HUGE shoutout to Shirley. She is the greatest woman ever. I was short on money and she put it on the house. A true sweetheart. Thank you Shirley! read more

They NEVER get the order right. EVER!!! Check your bag!! You'll always have to come back!! Soooo frustrating!!

Okay, let me preface this by saying, it's fast food. I don't have super high expectations. I want to place my order and have it completed in a reasonable amount of time. If the food items are more or less what I ordered then I'm cool. On numerous occasions now even these standards seem unattainable. I have to physically unwrap sandwiches because they will be no where close to what I ordered, (ex. Burger instead of chicken etc.). I have waited in excess of 20 minutes for my food, mind you these aren't even special orders just regular straight up items. One night I had to call the restaurant from the drive thru oder box when it got to be 12 minutes and no one had even greeted me. The supervisor was nice enough and offered me a frosty but I didn't want free items, I fully expected to pay for my food. There are only 2 fast food joints in Guilford, Wendy's and McDonald's. Do yourself a favor, go to mickey d's. The menu may not be as good but you can get what you want before the end of time. Clearly there are ongoing training and staffing issues that need to be addressed. read more

I originally wrote a review for this location that said they were the slowest fast food restaurant location anywhere...period..but that the orders were always correct. Well, they're still just as slow, but out the past 10+ times I have ordered here, the food has been correct twice. That's right, I'm not exaggerating, at least 8 times the food has been wrong, usually very much so. Drive thru or inside, it doesn't matter. The staff are all friendly enough, but it always seems like nobody know what is going on, and they always seem to have a bunch of crises in the kitchen where they're missing things or can't figure out whose order is whose, or what is supposed to go where. Someone from corporate really needs to re-train the staff, because it doesn't seem like a lack of effort, it's clearly a lack of training and knowledge. read more

It states the restaurant opens at 10:30am, but at 10:58 am the doors are locked. Employees are inside and does not respond when you knock on the door. Thank you very much Wendy's for the false advertisement. read more

I have never had a problem with the food at this location, but they are SOOOOO SLOW. Expect a minimum 10 minute drive thru experience at non-busy times. Also, they use the trick of telling you to wait at the speaker for 5+ minutes before taking your order, because I'm pretty sure their system tracks the time between ordering and payment, and if they let you order right away corporate would figure out how poorly managed this location is. That said, it's still at least 5 mins between order and food pickup. read more

I always get the best service at this location, the food is hot and fresh. The store and bathrooms are clean. The garbage outside is overflowing at the moment however the cans are surrounded by snow at the moment. read more

Terrible customer service. I told the employee at the drive thru my French fries were freezing cold and she looks at me, with the biggest attitude, and says "what do you want me to do about it?". Her name tag said Sophie. She also told me the fries were just made. That's a huge lie because if they were, they would've been hot and not freezing cold. Don't lie to a customer. And, don't be rude to a customer. read more

I would have never left a bad review but about a month ago, I made a mobile order for pick up at Wendy's. I ordered a few things but will mention what was wrong; a salad w/ the standard dressing it came with and two strawberries cups. Upon coming to the drive through window, the girl working told me they only had one strawberry and could she replace the second with apple. Knowing that the price difference was NOT the same, and that the strawberries were more expensive- I understood and said sure. Drove away and when I opened the fruit to give to my kids- the apples were rotten and covered in mold! When I went to eat the salad, the dressing was not the dressing that came with the salad I ordered. Again, people make mistakes so I contacted customer service and they said they would send the claim to the manager and I would hear from them. And I never heard anything back. So not only do they mess your order up, serve you rotten food, but then they don't do anything to make it better. read more

We stopped at this Wendy's for the first time in a couple of years and immediately noticed the difference. There must have been a change in management for the better. It is now one of the cleanest Wendy's stores we've ever been in. Staff was efficient and friendly, and unlike some others who have mentioned negative experiences, we had no problem with our order. read more

This Wendy's location consistently messes up my order at the drive thru. Do not trust what's in the bag. If you go to this location make sure you check your order. They are always nice about the mistakes, but it's just not worth frustration and return trip. read more

I hardly ever eat in fast food restaurants but we stopped here on a road trip and it was the perfect stop for parents with 2 toddlers. The staff was so nice, the food was tasty (I can't eat gluten and usually get stuck with terrible food in fast food restaurants, but the fresh mozzarella and chicken salad with pesto was surprisingly fresh and good), and the place was bright and clean. Highly recommend! read more