So I'm always underwhelmed by this place. I will never understand how ibis brand continues to grow. Not being a fan of their burgers, today I tried the BLT. It arrived 2 minutes later with nice hot fries. After a bite, I realized the bacon was refrigerator cold Bacon is a protein that needs to be served hot or warm at best. If it cools, the fat hardens and it leaves a nasty mouth feel. I brought it to the counter and was told that's how they make the sandwich and the bacon is cooked in the AM and never heated afterwards. They kindly remade my sandwich and were nice about it but cold bacon- very strange. Anyway, the new sandwich was still mostly cold. Hats off to Caleb who greeted me upon arrival and checked in on me as several times. Ps the chocolate milk shake was delicious . read more

Shake Shack New Haven - The dining room - Burgers Near Me - New Haven, Connecticut

Nothing beats consistency. Burgers are always made well. This holds true with the fries, shakes etc. Fast service. Ambiance is Shake Shackish. read more

Every time I'm in New Haven, I make it a point to visit this Shake Shack location. I'm more than happy to drive 30 minutes for one of their amazing burgers! The food is consistently high quality--always fresh, flavorful, and absolutely delicious. I look forward to not just the great burgers but also the excellent service that makes the experience even better. And let's not forget about their shakes--sometimes I can't resist indulging in one to complete the meal. This location never disappoints, and I can't wait for my next visit. Highly recommend! read more

Rip off. $26 for two normal size burgers and 2 half shakes and no fries. This would be a bargain in todays world. And in general shake shake is good a bit greasy but still overpriced read more

Shake Shack New Haven - Burgers Near Me - New Haven, Connecticut

Shake Shake has always been one of my favorite places to eat. This particular location is especially unique because it features a foosball table and other board games. The layout is very different from the others, as they offer both high-top tables, booths, and regular tables. I would highly recommend this spot for a family lunch or dinner. read more

Shake Shack New Haven - Burgers Near Me - New Haven, Connecticut

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For the owner: review your cctv and see your employees. They do nothing to keep it clean. Such a waste of beautiful space and furniture. Filthy as F. Typical shake shack taste but the environment makes it not worth the price(some franchise is clean that even though their burgers abd everything are overpriced, worth the buy) mcdonalds and wendys has cleaner resto even their in the ghetto area than this place read more

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However good this place used to be, it's not. The place is always a MESS and the staff can't wait to get rid of you. At around dinner time like 6pm they were closing up tables and turning off lights! So dark in there we could hardly see. Even made people move so they didn't have to clean certain tables again (long braids, tall, wearing a bandanna, female) It takes forever to get your food and it's served so sloppy. The staff doesn't even smile at you, so you better not ask them a question or for anything. If you asked them for a refill I'm sure they'd roll their eyes! Your best bet is going to any other location or skipping all together. read more

Shake Shack New Haven - Burgers Near Me - New Haven, Connecticut

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Best cheeseburger you can find in Connecticut and its not close. Get a double with hot cherry peppers

This Shake Shack is a regular staple for me. It's a Friday treat before heading to extracurriculars, it's a place to go and relax and people watch from the shade of the front window. Every time I go and order I learn something new about the menu. I appreciate that they have small milkshakes: the shakes are so rich and creamy who can finish them all with food? Everyone remembers me and my child and always asks after them. read more

First time eating at a Shake Shack so I didn't know what to expect. When we got there there wasn't many customers so was easy to order. Liked how there were mushroom options for veggie folks but I opted for a truffle beef burger with fries and rose cans. Burger was delicious so I'll give them that. Fries were fine. The ambiance of this spot is nice and modern. Lots of table or booths for your preference and decent people watching spot. The big negative.... There was a CONSTANT flow of middle and a high school age kids that came in to just get cups of water or to plug into the outlets. I wouldn't have a problem with a couple kids just quietly doing that but was groups loudly coming in that our conversation halted because it was distracting. Then there were some kids obviously checking out what we had on our table and I couldn't help but clutch my purse a little tighter (joke since I don't have anything nice on me..... but was that vibe till they left again). read more

First time in Shake Shack. This is how a $8 cheeseburger looks like, tastes ok but looks bad and small. I won't be back any time soon. read more

Shake Shack New Haven - ShackBurger-$8.00 - Burgers Near Me - New Haven, Connecticut

The manager is super rude to her employees in front of customers did not like that at all however, other employees were super nice and courteous. The food was good and I would recommend going there. read more

Right around the corner from the theater, and we appreciated that they were open after a Sunday matinee. Yummy shakes, we got cookies and cream and it was delicious. We also had chicken nuggets and crinkly cut fries. The fries were so good, crispy on the outside and creamy on the inside, and salted just enough. The chicken nuggets were ok, but a little greasy. The honey mustard dipping sauce was good, and was also tasty on the fries. The staff was friendly and got orders out quickly and accurately while we were there. Fun area with board games for kids or families to play! read more

Hearing that there might be a Shake Shack around the corner from my new job was pretty good news I like the food there and it's easy to walk to in New haven near the green. You can even sit inside and people watch from its big window . You can get a speedy order by ordering on the tablets or the cashier is available. Today I used the tablet and chose away. So many options I just went with something I know I'd enjoy . Fries with cheese sauce on side , a bourbon burger with onion straws with a phenomenal sauce ontop. They cook the burgers just right and it stayed together nicely. I would definitely order this meal again. The staff was nice and the place inside comfortable with many different seating options available. read more

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Generally I try really hard not to do any overly negative reviews but I didn't experience anything positive with this shake shack visit. Once we arrived, we ordered. My friend ordered one of their draft beers but no one came for her ID at all, we were left standing for a solid 5 minutes until she kinda just gave up on it. We ordered food. Me and my boyfriend ordered first, before our other friends and our food came last, with a 20 minute wait. I ordered the spicy chicken and it was $10, I got a highschool lunch slider with a teaspoon of slaw and 2 pickles (I asked for extra). The ranch fries came with a small, shallow ranch dip and the cheese sauce was conservatively dolloped on top. Not only this, but 3 out of 4 people in our group (including me) experienced belly aches and non pleasant times in the bathroom from this. Unfortunate, this was my first visit to a shake shack location. read more

Shake Shack New Haven - Spicy chicken - Burgers Near Me - New Haven, Connecticut

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Love this place they have games and lots of room to fit large groups. This is a great place for late night eats the Shack-Burger was the burger to order. It is juicy and the bread is nice and soft and buttery. The sauce is the best part. Hold the ketchup cause it awesome as it is. The fries were crispy crisp and the chicken bites makes you wanting more. Add a shake to complete your shake shack experience. I would recommend the frozen hot chocolate your taste buds will thank you. read more

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Its alright. When i enter the store it was a little messy and it smelled weird. just the cleanliness but overall shack shack has good food and burgers. love their milkshakes. read more

Love this place!! We ordered take out for dinner the other night and this place never disappoints. I'm not a vegetarian but my favorite is the shroom burger! It's so tasty and full of flavors. They also have really good shakes but I didn't order any this time. read more

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Shake Shack food tasty as expected with this chain; location includes board games, fireplace, and friendly service, across from Yale University green space. read more

sounds! oh Well! The burgers, the chicken, the faux meat, the shakes and the fries, OH THE FRIES! My new obsession is the chicken sandwich and fries with cheese sauce! That's it that all I need to be floating in clouds with unicorns! The herb Mayo on the chicken loves me long time and the cheese for the fries ain't that face stuff! It's the real deal beloved. I have had almost everything from working and living in New Haven and it's all good. Great customer service in store as well as cooperate! Not sure what your waiting for but get there! Don't forget me lol! read more

Shake Shack New Haven - Burgers Near Me - New Haven, Connecticut

Came here hungry, and left here pleased. The food was good and the service was quick. I mean, what more could u ask for? read more

Shake Shack New Haven - ShackBurger- - Burgers Near Me - New Haven, Connecticut

Best burger on the market i tried it for the first time and it was amazing and the cheese fries were just as amazing i loved it

I stopped in early in the week for a Yelp event. I must say as far as fast food the restaurant is way more upscale than your normal fast food joint. Definitely cleaner than most I have visited. As far as the food I honestly don't think it is all that. For the prices you are paying you would think the food/burgers would be better but I could not find anything noticeably different than the regular mom and pop burger joint I frequent. It is an ok place to visit if you are with a group of friends but you will pay quite a sum for doing so. Personally I don't think I will be back for a second visit. The best part of the meal were the shakes, I enjoyed the frozen hot chocolate shake. read more

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A decent burger spot to stop by if you are in a pinch, although I wouldn't say they are the best I've ever had. They use brioche buns and tender meats, and are known for their famous crinkle fries. Best eaten fresh and on the spot because they do tend to soften and sog over time. Plenty of seating space available, and a bathroom for patrons as well read more

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Food is good but I've never seen worse service literally either they are under staffed or not one person care about their job. Took 45 minutes to make food I could go to Louis lunch for faster service. At least they have music while you wait for the food. But the kitchen is not clean I'm surprised the food inspected is not here daily. They never change there gloves either. Worst place to get food in New Haven. read more

I originally confused Shack Shack with another fast food place, which left me crawling home with a low-grade illness. But after seeing Shake Shack's everywhere fancy things are sold I decided to try it again. It's a budget tier above most fast food (for example, the Taco Bell Cantina just down the street) but the food is quite good for what it's trying to be. This is the way to eat fast food in one's 30's, where portions are smaller, the extra grease is poured off the food before plating, and the quality of ingredients is higher. First, the shakes are especially good. If you're a salted caramel fan, this is one of the most saline shakes I've ever had, and that's a good thing. The burgers are also quite good, packing intense nuggets of flavor into the toppings (ex. fried shallot chips) or into the delicate browning of the meat which gives it a crispy, semi-burnt texture and rich flavor. Even the side items are tasty. We tried the (and I hate to say this out loud) Shack-Cago dog, and while it's a dollar or two more than what it should be from a proper dog joint in the Windy City, the ingredients taste fresh, the relish is unnaturally green, and the bun has poppy seeds. The Shackmeister Ale is a good pairing with the food, but probably not worth drinking on its own, and the wine is good too, though will inflate your total bill pretty quickly. And this location has a few entertainment odds and ends. Like so many other places in New England, there's a well sanded shuffleboard, plus a foosball table. No doubt patrons take pucks and balls home on a regular basis, but they always seem to have the parts to play. And there's a fireplace for those brutal winter days when you're trudging in from the bitter cold to get a moderate portion of great tasting food. read more

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What is there not to love about this place. The burgers and toppings are fresh and sooooo delicious. Had a hot chocolate shake that was perfect for the season Wish they had better parking. I'd be there more often. read more

I've come here for at least six times, but I've never got my order in less than 15 minutes. Come on like it's a fast food restaurant not a sit down fine dining place. Food's decent, though, like any other shake shack. This time I just cannot stand it anymore. I ordered 10pc chicken bites, one order of plain fries, and a strawberry shake. Took me 20 minutes to get my order. I'm not trying to compare Shake Shack to McDonald's but McDonald's will have it ready in literal seconds... read more

I was in town for a visit and I couldn't pass the opportunity to dine here. I settled on their regular shake shack, cookies and creme shake, and order of fries. Their sauce definitely adds the extra umph to the burger along with their bun. They both stand out and make the burger tasty. I can now understand why people love it. I like it too! The fries were nothing to write about. The shake was thick and creamy. Don't pass on trying a shake. I would love to try other ones when I'm ever back. Grab a burger and a shake if you're ever near a location, it's definitely a good choice. I will definitely be back for another burger. read more

Shake Shack New Haven - Shack burger, single - Burgers Near Me - New Haven, Connecticut

We heartily enjoy Shake Shack in New Haven. The burgers, fries, cheese sauce, alcoholic beverages, shakes, fast service, it is all run well and tastes fanfreakingtastic. The negative is parking, parking is a hot commodity and almost impossible every damn time we want to go, making our visits less than frequent. read more

When I go to Shake Shack, I am not expecting glitz and glam, I'm expecting a reasonably priced delicious burger and that's what I get! It's simple, consistent, convenient, quick, and absolutely mouth-watering. There are not many burger options nearby, but this one satisfies the craving! read more

Shake Shack New Haven - Cheeseburger with a mushroom patty - Burgers Near Me - New Haven, Connecticut

I've been obsessed with Shake Shack from my very first bite, many many moons ago. I've most frequently visited locations around NYC, but have also tried the Shake Shack in Newton, MA. Recently I visited the New Haven location for the firs time. I was there on a frigid Wednesday night, and it was probably the shortest line I've ever experienced at a Shake Shack. I saw a sign for free fries with your order between certain hours on Wednesday evenings (we were there a bit too early to participate), and it seemed like a really cool draw for one of their slower nights to get more customers through the door. I bet this is a huge college hangout for Yale students. I saw lots of students there while we dined. One of my favorite things about this location is that they have a Shake Shack themed shuffleboard game and foosball table. This was the first time I had seen anything like that at a Shake Shack! As always, the food is delicious. I love the burgers and the cheese fries are sublime. I really can't get enough, and wish they would open a location closer to my home in RI. Until then, I'm happy to know there is a Shake Shack in New Haven that can satisfy my cravings the next time I'm in the area. read more

Shake Shack New Haven - Burgers Near Me - New Haven, Connecticut

this is a very busy location, but the food is always on par with any other shake shack. burgers are great, fries are great, shakes are just OK imo. read more

Not sure what the obsession with this chain is. Call me unimpressed. They butterfly the hotdogs before grilling them, which makes for a tough hot dog. And a greasy hot dog. The sauce on the cheese fries was bland. And made the fries soggy. The employees were 5 star. Brought the food to our table. And took away our dirty tray. Even brought me ketchup. read more

Shake Shack New Haven - 2 dogs and bacon cheese fries. $12.50 - Burgers Near Me - New Haven, Connecticut

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I love fried chicken breast sandwiches. Since I missed lunch & was near Shake Shack, I decided to go try their Chick'n Shack. OMG, it had the most awful aftertaste. I never imagined something that sounds this good -- "Crispy chicken breast with lettuce, pickles, buttermilk herb mayo", could taste that awful. I'm soooo disappointed. read more

They are all over NYC with lines going out the door every day. We have just 2 in Connecticut - one in Westport and the one we visited today in the shadows of Yale in New Haven. From what I read, this one is packed during the week, what with the combination of office workers and Yalies looking for a cheap lunch. Today (Black Friday) it was fairly empty and we had just a ten minute wait to order. Being unfamiliar with the menu, I took advantage of the time to see what they offered. The food menu is rather limited. They have hamburgers, dogs, and a veggie burger with all kinds of toppings, and regular fries or cheese fries. The real attraction here is the shakes and frozen desserts - cups, cones, frozen custards, concretes. Plus beer, wine, and doggie treats. I had a Shack-cago dog - a very good split grilled hotdog served with relish, onion, cuke, pickle, tomato, hot pepper and mustard for just $4. The crinkle cut fries for $2.70 were excellent. I sampled a caramel shake and a cup of frozen custard and they were great. Its a fun place to visit, with delicious and reasonably priced food. Yay, I'm a fan! read more

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I tried this place on a Sunday about 4 PM. Ordered on the app which was quite easy. You have to go inside to pick it up at this location. Parking here is very spotty and can be next to impossible but I got lucky and found a spot very near the front door. It's all on street or parking garage parking. The speed of service was not great but reasonable I suppose, about 15 Minutes from when I ordered. The food was pretty good, I just had the shack burger. The patty was pretty well done, which is not perfect but it tasted good with the condiments and was a good sized burger. The staff person was very nice and friendly. I would say this is a decent meal but nothing too special. read more

The milkshakes are awesome! And the scenery here is artistic. Wish they could include a stick hockey table. Instead of that junky foosball table. read more

The only reason to ever give a Shake Shack 3 stars or lower is if you happened to get a lazy employee and you got some bad service on one occasion. Otherwise, the burgers are great, the crinkle cut fries are perfect (ok, maybe 3 stars is warranted if you go to one of the NY locations with the terrible new fries), and the concretes are seriously some of the best possible desserts ever. I always feel the need to visit all of the Shake Shacks I see to try at least one of the signature concrete combinations unique to that location. I also like when I happen upon one on a different day of the week, as I like to substitute the custard of the day from the current Custard Calendar instead of the plain vanilla or chocolate that most normally come with. The concrete I tried here was one of the best ever: the Skull & Cones. Normally consisting of a mix of chocolate and vanilla custard, I subbed in the Saturday flavor of Pretzel Caramel, which was as genius as it sounds. It also consists of crushed up sugar cone pieces, peanut butter sauce, and best of all, generous amounts of chocolate truffle cookie dough. I happened to walk happily up to the C-Line, with nobody in front of me, ordered an amazing Concrete, got served in 2 minutes, and left nice and happy. There was definitely a huge line waiting for regular food, but it looked to be moving quickly, and this location has a ton of seating in a nice, open airy room. Unless you are a burger snob and feel the need to try Louis' Lunch at least once, just come here instead for what is probably the best burger in town, and what is definitely the best dessert. read more

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The service from the staff was alright, except for the manager who not only refunded my order but also refused to provide her name, citing her own misconduct. The reasons for my order being processed were unclear. The manager's only explanation was that I was laughing during a phone call that was unrelated to me or the establishment. Definitely will not be returning and will be informing others in the area about the poor quality of service. read more