I asked for a BBQ sauce packet. I was told it .$54 This is craziest thing I have heard this week. It is time to close this restaurant. Because they are nickeling and dining customers. So all customers need to check there bills. Because you were probably overcharged for food orders. .o5 here .55 there. It adds up. read more

Under new a new management team, the night manager Denise is very helpful. The A.I. messes up the orders a lot but she fixes it every time. Very friendly staff. It's good to feel someone's making sure the orders are correct. read more

Last 3 visits are just making me never want to go again..20+mins drive thru wait time..3 cars. Go in..wait 5 mins never greeted. Place kiosk order..no cups..get 1/2 order and told OUT of other items..but no replacements and have to wait for Mgr to refund. This location has seriously gone downhill in this past year. read more

I pulled up for an uber order and she said it was closed when they close at 2 and I asked if I can get my uber order she still said we are closed no explanation just saying we are close, this happened on thursday feb 13 around 1 O clock and no not a couple minutes before 2 it was at least 20-30 min before 2. the person is a female. she cost me money and a bad review because I had to cancel the order. The person I was ubering for was very disappointed, I hoped being lazy and inconsiderate for other is part of their job read more

The WORST location in history. You are better off starving than to go here, and you will be starving if you do come here because they never give you the order you pay for. You get what their incompetent staff decides you get to have. I cannot stress this enough.. they NEVER have your order right. Paid $50 to have my order delivered tonight. The order went through 3 delivery drivers because they said the manager said they were short staffed and the wait was 30 mins. More like 50 but I digress. An HOUR after we placed our order we finally got it. We live 10 mins away...not even. If you wait for said food shouldn't the order be right? Much less warm? Food was ICE cold. We were missing fries, the extra salsa we paid for and chili that goes with the taco salad, , the extra cheese on the baked potato, the cheese and onions on the chili we paid for because, you know, it costs this company so much for cheese and onions that they charge you and don't give it to you. Planning on calling corporate since the owner clearly doesn't care that all of their staff are lazy and rude. Notice the owner never says anything in response to bad reviews? Cause they know their staff is garbage. The restaurant never answer the phones. Don't question the bad reviews on Google. They are all factual. The reviews you should bypass are the good ones. They probably have their employees writing them. This is the restaurants 3rd time messing things up. I gave them 3 times in this last month to do their jobs. First time, they closed at 10pm even though their website says 2am. We were missing the 2 frostys we ordered. 2nd time they forgot my entire meal while the other 2 family members got theirs. I was told by the manager I either need to come pick up the food at their location or in order to be refunded I needed to drive up there. Real nice for someone who is disabled and can't drive up there. Hence why I ordered delivery. As far as I am concerned this location needs to close. Can't do your job right shouldn't have a job. Period. read more

Wendy's - Apparently this is what chili looks like with extra cheese and onions added. - Fast Food Near Me - Mulberry, Florida

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placed an order but "system was down" and they said "it happens every night". didn't get my food and didnt get a refund. So I took a shit right in front of their door. read more

on Friday night I drove to Wendy's at 10:30 PM. I pull up to the drive-through and they tell me that they're only taking DoorDash so I was a little frustrated so I gave him another shot this evening. I pulled up to Wendy's Sunday night just got off work it's 11:30 PM. It says they're open till 2 PM and I pull up to the drive-through and once again, they're only taking DoorDash orders I don't know about you but I'd prefer to drive and pick up my food. My food comes to my house hotter than DoorDash but also I don't like to wait 45 minutes an hour for DoorDash to show up .... so I choose never to trust or use Wendy's at this location anymore because you guys are pieces of shit. read more

They don't actually close at 2 am they close at 1am and they also provide very slow service and it's always hit or miss with the food temperature all and all I would not recommend going to this Wendy's. read more

Told the drive thru 3 times NO Cheese - still my single has cheese on it. How hard is it to NOT but nasty cheese on everything.? These people want $15 an hour and can't read a screen! read more

I was door dashing with my sister and we pull up to Wendy's there is a huge line around the whole building the line has not moved in over 5mins.We tried going inside and the door is locked, which is also a fire hazard for the employees.We also called many of times and no answer. This is seriously ridiculous, now we are late and could have made many of orders by now. This is really disappointing I hope your customer service improves soon Wendy's. read more

Worst Wendy's I've ever eaten at. Pretty sure they used half a bottle of ketchup and a cup of mayonnaise on my burger. It was absolutely disgusting read more

Updated Review 5/2020 t used to be fine, been going here for years since it's right by my house, but the quality this year in 2020 has dropped considerably. The fries are strange now and almost always cold and old. My son even mentioned tonight that he wasn't sure if he wanted a meal since the fries were bad the last few times, but we took a risk. They were bad again. Both our fountain sodas taste like they have a cinnamon-red hot candy test in them, it's odd! This place sadly seems to be going downhill quite a bit, and the customer service tonight was also pretty rude on top of everything else. For about 18.00 for two meals, not worth it any more. read more

Tonight was the second time 7/22/22 That I have gone to Wendy's in Mulberry Florida, and all they have to serve customers are chicken nuggets and fries... Are you serious? I work 12 hours shifts and I am to tired to cook at 11 pm. I don't under how or why this would happen twice in less then a month. Maybe the employees don't want to cook much food or the GM needs to get demoted because they don't know how to properly forecast when they do a truck order. Please someone look into this! read more

Young man at the drive through always talks with an attitude but besides that the foods always good, just watch out for their watered down drinks. read more

Literally the worst customer service i have ever experienced. Have gone 5 times and all 5 times they have messed up the order. They might as well just close this location down read more

This is the best Wendy's! The staff is so nice. Got my 4 for 4 with bbq and it was perfect : )

Messed up my order once. Staff was mediocre. The manager does great job. 3.75 stars if i could have put it.

I have to give the store a five star just because of the interaction I saw with the manager and an elderly lady who was very confused. The manager was very patient with her, very considerate and compassionate. Even the young man behind the counter. Hats off to both of you at 5:20pm today 8/2/19 read more

After working 2 jobs today I was beyond tired. I had zero energy to cook dinner tonight so I stopped by Wendy's and bought a chicken sandwich . And a baked potatoes. BIG BIG MISTAKE!!!!! THE SO CALLED CHICKEN WAS PROBABLY SITTING THERE SINCE THE DAY BEFORE..... IT WAS SO ROCK Hard I tried to cut into it and I kid you not my knife got bent..... My baked potato was not even warm not to mention the skin was completely separated from the potato so now you know that was old. Dude what did disgrace these people should be ashamed of themselves for E for serving it like this and then charge you money on top of it. And the 3 overly sized 400 pound employees were absolutely a disgrace. This business should be ashamed of themselves. Their shirts were so big they hung down to their knees like nightgowns. I'll never go back there again. read more

Just ordered lunch. Half the items missing. Rootbeer float was half a cup of foam. Not enough to get a real drink from it. The last time I go to this location. Manager needs to be fired! read more

EVERY TIME I COME HERE, MY FOOD IS COLD! Even when I ask them to make my food fresh, they say "okay" and I still get a cold burger. It's disgusting! It taste like they just came out the freezer. And its also disrespectful to me as a paying customer who works hard for their money and chooses to put it back into a business. I will not be coming back. read more

Sorry ass Wendy's. Ive already had a terrible day and this shit was the icing on the cake. Speaking of, I ordered a Birthday Cake frosty and they gave me a plain Vanilla Frosty. Ok simple mistake right? Forgivable. I call to make this known and the manager there told me what i have is the birthday cake frosty and that if i was looking for sprinkles and cake pieces, they no longer put it on there... Then why the fuck does the picture outside the building have it on there...? So now is this a false advertisement case now dumb bitch? Then she had the nerve to say the flavor may just be low... No dumbass thats your fucking IQ. read more

Come on it's a Wendy's!!! Lol. Anyway great location, I've always had a good service even though I've never been inside. I always use the drive-through and never have I had to wait long. The employees at the window are usually pretty friendly so no complaints. I don't think my meal has ever been messed up either. So anyway being that I've never been inside I'm giving them a three which is average for most Wendy's I have experienced. If I give them more than it is usually because of a exceptional staff. read more

I don't know where they do this at, but we have the line sitting for over an our in drive thru and wait til we hand out one orders to take the next persons order at the mic. Stop trying to save your drive time. Food Customer service read more