Pretty standard fast food experience; the staff seem pretty sincere and the place is fairly clean. Not clean enough, but at least I wasn't mugged by cockroaches. Nothing remarkable. We were hungry and the traffic into Nashville was sucking and it was raining so after a long drive from Memphis, this worked. No creepers at this Wendy's and seems fairly family friendly and fresh. Had the Wendy's combo with fries and unlimited refills. I was a happy camper all the way on the road trip from there all the way to Louisville. read more

Wendy's - Shelter from the summer storm & good food - Burgers Near Me - Nashville, Tennessee

Gave order and asked for it to be repeated back and it sounded right, but when we got the food, we had almost 50 nuggets instead of 20, two frosties and a chili but no spoons, and both sandwiches were very incorrect. Probably my last experience here read more

Just thinking about this experience makes me feel sick to my stomach... Received food that was literally not edible. Ordered the Cobb salad and chicken wrap. I though the chicken on the salad was croutons, you could not even put a fork in it it was so dry and hard probably rotten too. The chicken wrap was even more revolting as I bit into rubbery chicken wrapped in slimy microwaved lettuce and a blob of burned cheese. Went straight to the trash...I wouldn't even feed this garbage to my dog. Absolutely disgusting! read more

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Exceptional service and I received my order in a timely manner. The seating area was well cleaned and they were playing nice tunes. Would recommend read more

Burgers and fries are always fresh and drive through staff are always nice...I love Wendy's burgers, they are much better than most other fast food joints. read more

That was literally the fastest Wendy's I have ever been to! Drive-thru service was friendly and quick, fresh food as usual!

Against my better judgment I decided to order Wendy's for delivery (the water is off in our apartment so we can't cook or wash anything). Why is it not possible to remove ice from the drinks on the app? After getting the order placed, we just had to wait. Honestly, the wait wasn't very long. And the updates timely as well. As soon as the order was delivered, we noticed we were missing items. Our frosty was missing (peppermint) as well as several parts if the order (a medium fry, queso fries, Baked Potato, Chilli, and a Junior Bacon Cheeseburger). There also aren't any straws, napkins, or sauces for the nuggets. Honestly I just thought that maybe a bag was missing. I asked the delivery driver, and she stated that these were all the items she was handed and apologized for the inconvenience (see even though she couldn't do anything, she still apologized, more on this later). Although a bit annoyed (if I could go to the store then I would have in the first place) I understand that things happen and it was just a mistake. The baked potato and Chilli were my Mother In Laws entire meal so I had no choice but to go retrieve the missing items. When I arrived at the location, I attempted to go inside and the doors were locked. It was 730 in the evening, why were the doors locked. So I went to go through the drive through. I waited 9 minutes to be greeted. When I told the cashier my order was incorrect and I waiting 9 min to get greeted, he told me to drive forward. When I arrived at the window I was met with what looked like a manager (I will state that no one confirmed he was a manager). I attempted to inform him of the missing items and he told me that Christmas was over so they didn't have Peppermint Frosty's. I asked why I was allowed to order the frosty if they didn't have them and he said he did not know. I asked him for a refund. He went to tell the workers to remake the missing items and he came back to tell me they didn't have any baked potatoes. He asked if I wanted something else instead and let him know that I had to call home (it ended up being a large fry). As he brought me the items he told me that he can't do any refunds cause he can't do anything about app orders. I needed to request the refund for the frosty in the app (never offering a replacement item for the frosty which I thought was odd). As I examined the bag he gave me I noticed not only was I still missing the queso fries, but also still missing all condiments and utensils. At this point I was just done. Not because of the repeated missing items, not because of the frustration, but simply because the manager didn't do the basic thing that anyone should do when dealing with an upset customer...apologize. By the time I got home the food I had originally ordered was cold and inedible, the fries that were given as a replacement were not salted, and my kids won't eat nuggets without their honey mustard. My Mother In Law had to drink her Chilli. The rest of the food was just wasted. I don't think a refund is an unreasonable request. I will also be contacting the store GM. Four days later ans I have been unable to get in contact with the GM or customer care. Don't give this location your money. read more

Literally the worst Wendy's to ever exist! Foods ALWAYS wrong and if it isn't wrong you're being served old or cold food. The service is wild. They have the crappiest attitudes about EVERYTHING as if they didn't mess up your order. read more

I hate I can't remember her name but the night time supervisor is AWESOME!! I love when she's there. She's always nice and friendly and makes some great recommendations. I tried the new frosty because of her and it was so good! This place always has great service no matter the time and that's why I choose them over everyone else on that street. read more

Wendy's - french fries and a cup of coffee - Burgers Near Me - Nashville, Tennessee

They went above and beyond with a simple coffee on a day they were short staffed. I appreciate that! read more

What happened to customer service??? It's like nobody cares anymore. You know management sees these bad reviews but still it is all the rude employees at this location are still allowed to collect a paycheck from Wendy's even though the food is old and cold when it gets to the customer. Employees at this location are rude and hateful. Do better Wendy's. Shame on you all for letting this happen. read more

They literally screwed up every aspect of my order today. The person taking the order in the drive through was very rude. I ordered spicy nuggets (I got regular) a lemonade (I got fruit punch) bbq sauce (I got no sauce) and my fries were all stuck together in one potato mass because they clearly weren't stirred while being cooked. This was my first time at this location, and it will probably be my last. What a mess. read more

This Wendy's absolutely sucks! Terrible workers, terrible everything! Hire people that actually can do a job right seriously. This is ridiculous. I should not be waiting 45 minutes for a doordash order. Wasting my time and my gas you assholes. Get a life! read more

The people that work here are rude for no reason. They made my order wrong and I go back to get the correct order and the lady at the window blames me for ordering it wrong and is trying to charge me for a new order? The worst wendy's ever!! read more

Don't order on UberEats they will cancel on and double charge you!!! I swear UberEats has serious malfunction.

Hoping management will see this because it seems to be a reoccurring issue. My boyfriend and I stop at this Wendy's often. We love your night staff! They are amazing but there is one lady that works the drive through during the day that ruins your restaurant. She was working 7/15 at 3pm. We have run into her multiple times and when you get to the order box she cuts you off so you can't complete your order and then we try to explain that we needed to order something else (a drink and a frosty) and she said nope you can't order at the window. It is just really frustrating at this point and should be addressed. Note to anyone, if you want Wendy's go at night only! read more

baby do NOT i repeat do NOT waste yo time in this rude ass drive thru or jus the place in general . the girl working the drive thru has such a nasty attitude and was just rude all around an barely let u speak ! the food was not up to par either , she got the order wrlng twice and kept trynna tell me wtf i wanted . this one raw ass review but if you don't wanna loose yo cool go somewhere else baby . read more

Rude! Send business away at the drive-thru....9:15 pm on a Monday night we are told at the drive-thru to download the App, place our order and come back around and through the drive-thru. Then when we suggested that this method may be bad for business we were laughed at. WTF kinda awful service is this! This used to be a great Wendy's and was always busy. The customer service here is AWFUL! Employees are rude and could careless about customer service. Wendy's is paying employees who could care less about their business. Disgusting at best. Sending business away. I will never go here again. read more

the whole staff needs to be replaced. the food isnt worth waiting for nor worth dealing with the workers attitudes! why work at a fast food place when you dont want to work! morning or night your experience will be horrible! read more

Dear Dave, You've left a legacy through your daughter. I felt you should know that this store was in a good clean state, had friendly employees, and the nuggets and Jr. Bacon Cheeseburger were up to your usual standard. The fries were the only thing that were subpar - over fried and dried. The Wild Berry Lemonade and Tea were a nice tasty surprise. Thanks for a good fast meal! Sincerely, A longtime Wendy's consumer. P.S. The restroom was also nice and clean. :) read more

Rude as hell service but the food was excellent. Ordered on app, drove through drive-thru and the lady told me I had to come inside.

Worst Wendy's EVER!! Slow service. Horrible food. Incorrect orders. Always. I don't know why I ever give them chance after chance. Just ordered 2 loaded potatoes, a cup of chili and a large water. 13.00!! One of the potatoes was simply broccoli and cheese. No packets of additives. Runny chili. And they charged me for water. And I waited 10 minutes for it. It all taste like crap. Never going back. ...never.. read more

I rarely leave reviews but I have had it with this location! Every time my family and I come here we always have a horrible experience. The staff is absolutely terrible! There is a lady that always works the drive thru and she has the NASTIEST attitude! Every time we order our food she rushes you by continuously asking "what else?" as if she is bothered by us ordering food. On top of that she is extremely loud in the intercom and she has messed up our order several times because she rushed us. My husband ordered the strawberry lemonade and she rung it up as the Mango lemonade so when he told her she was wrong, she immediately got an attitude and told him that he was wrong. Who does that?! Then she continued her nasty attitude by snatching my husband's card from him when he was trying to pay. We have also encountered a young man who was working the drive thru for once before and we heard him complaining about a guy who was ordering his food behind us saying that the customer was ordering too much food. Again, who does that?! It is your job to take customers orders and if you don't like your job then leave! We will NEVER visit this Wendy's again and the only reason why I'm even giving them 1 star is because the food is still good but the service is absolute trash! Don't waste your time with this location! read more

Don't go here and if you must go inside. Drive though is a joke. They leave out items you ordered and get all the modifiers wrong on the burgers. This happened to us the last couple of times we have been here. My wife ordered a Dr Pepper and was given a Fanta. When she asked them to fix it, they dumped the Fanta and put Dr Pepper and ice in the same cup, did not rinse it out or get a new cup. Then when we got home to eat the food, we realized hat our chili was not in the bag, the fries were not cooked all the way through, and there was lettuce and no cheese on my wife's cheeseburger, even though she clearly order it with only no lettuce. Her Dr Pepper tasted weird with the Fanta mixed in it. And these are the people that want $15 an hour! Go to another location. This one can't find good help and has been this way for too long! read more

If I could give no stars, I would. Check your order before you leave. I've tried to get take out several times within the past two months and they have yet to give me my complete order or the correct order. Today I ordered two chicken sandwiches. I was told it would be 7 minutes because they had just started cooking them. I said fine and figured I would at least have some fresh food. They had me pull forward so I wouldn't hold up the drive through line. The employee that finally brought my sandwiches out glared at me as she handed me the food and acted like I was inconveniencing her because she had to walk my food to me. Then I checked the sandwiches and they were the smallest and over cooked chicken sandwiches I had ever seen. I don't know what they had done, but these things were not worth the wait or money. I walked to the locked door and after convincing an employee to come talk to me, I showed them the sandwiches and asked what the deal was. The new employee shrugged and said that he didn't cook them. I handed him the sack of food back and requested my money back. At least they did that right. I won't be going back. read more

Customer service is great. Parents messed up. I went back for the order to be fixed. They really made up for it and totally understood. I will continue to frequent this location. Thanks guys read more

I was SO hungry and craving Wendy's tonight. However, the cheeseburger was COLD and flavorless, the fries were worse - cold and OLD. The people that work here are super nice but the food is disgusting! I have had a good Wendy's - but have never gotten a good one at this location. YUCK! read more

The worst service ever! Got most of the order wrong. Got home to realize it was all wrong. Called to talk to Jenn the manager and she was extremely rude. Don't appreciate her talking so loudly to me and her pathetic way to fix the mistake. Steer clear of this place. By looking at the other reviews....this is a common occurrence! read more

I only eat at two fast food places Wendy's and Chick Fila I had just s burger and it's weird it had like no flavor all I could was the onions my fries were decent that's it read more

This place only receives 1 star because I have to give it a star in order to rate the location. This is one of the worst Wendy's ever. I frequent Wendy's all of the time because I love their salad. However I couldn't even purchased my food because the attitude of one of the cashiers. She was so rude I refused to give them my business. I called the 800 customer service number and then promptly left to find another Wendys. Not to mention there were two bugs on the floor Beware. read more

Rarely do I bother to rate a fast food restaurant as they are all the same for the most part. However, Stelli (cashier) was rude enough that I had to comment. Every Wendy's that I have been to before, if a drink refill is needed I have stepped to the side of the counter and gotten a refill. Today Stelli informs me in a not polite tone that I must get back in the order line for the refill. Her exact words were "to the back of the line". There are too many fast food choices to tolerate this silly rule and this rude behavior! read more

Yikes! Came here late night around 12:15ish and of course there wasn't many options available in the Bellevue area so I really had to settle for Wendy's. Anyways my cousin and I ordered through the drive thru the "Baconator" and a spicy crispy chicken sandwich meal! They disclosed upfront it would be 6 mins to wait for the food to be fresh... Absolutely we will wait I replied! They lady taking the order knew barley any English I suppose this is why they stuck her on the graveyard shift but anyways the food was what it was it's fast food.. BuT if you happen to be in this area of Nashville and looking for food good luck because everything literally shuts down super early! read more

This is 100% the biggest waste of time anyone can spend. They have the WORST service! Are extremely slow, and NEVER give you your full order. Honestly it needs to be shut down because this Wendy's is a disgrace to all other Wendy's. read more

This is the worst Wendy's I've ever been to. I have been through the drive thru many time and every time I go the service is very slow and when I finally get my food they forget to put items in the bag. The items that are in the bag are cold and slopped together, then when I return to get my forgotten items the employees are rude and unhelpful. I have given them many chances to redeem themselves but they always disappoint. I will not be back. read more

More of the top tier of fast food burgers. They don't mess up my orders anywhere near as often as the other "guys" near by. The food doesn't feel as mass produced as the other places. read more

I had the spicy chicken sandwich and it was hot and delicious but my fries were barely lukewarm. Customer service at the counter was very friendly and restaurant was clean. read more

This facility was very cold. I had to go outside to warm up. The tempature can not be changed without the general manager present. Even the employees were cold. Food was just ok and did not get the order correct or give drink cups. read more

If I could give this place a negative 1 I would have. I use to love this place like a year ago, they use to be great when the kid that loved spongebob was always there. Anyways went there today and had to repeat my order like 3 times. When I got to the window I could hear the worker ( her name was Mia for future reference) talking about me saying I was rude and insulting me. Perhaps if the employee could have understood me maybe the second timeout that would have been great. So she slams the window open and gives me attitude so I ask for the manager and I tell him what happened and she proceeds to say well I was multitasking while talking over me when I was trying to tell the manager what happened. If you are busy doing something why not just say hey can you hold for a minute. I told the manager I didn't want my food in fear they would do something to it and that was that. While the employee was still insulting me. I'll probably never go here again. read more

I've dined at this Wendy's on several occasions, although the only reason I've returned is because my child wanted a Frosty and it was nearby. Often there is no one at the register to take your order or if someone is there they are fooling with the cash register or something else and ignore you. Once they finally acknowledge your presence and take your order, it takes 10 to 20 minutes at least before they give it to you. Not exactly fast food. The tables are never clean and often there is food on the chairs, as well. Some, but not all, of the employees are rude. They are so slow that the line at the counter gets long and I have actually seen the manager who is there on Sunday lock the door so no more customers can get in. I watched 14 people come to the door and walk away confused because they could see all the people inside having lunch, but they couldn't get in. Great way to run a business! Today I was there around 3:30. There was no one else in the restaurant. I stood around for several minutes before anyone took my order. A couple came in behind me and, even with just 4 customers in the restaurant, it took 20 minutes to get our order. Someone else came while I was waiting on my food, and he was left standing at the counter for about 15 minutes waiting for someone to take his order. Nobody ever came and he finally just left. Next time my kid wants a Frosty, I'll drive a little further and find a different Wendy's. read more

Went last Tuesday 10/4/16 at 5:40 pm. They were out of beef. REALLY???? A hamburger restaurant that's out of beef. Normally when they're open and are serving, they are extremely slow, there is a new person running the window every single time you go through who does not know how to run the window. Even using a cash register, they do not know how to give change back. Fries are soggy & cold 100% of the time and the container is maybe half full.. I will say that when they do have beef, the burgers are correctly made. Most of the female employees are downright mean. As in ..I have had my drink thrown at me. And I have had food thrown into my car... still In the bag at least. Oh also, they almost never accept your coupons. Because they say they're not equipped with enough food to accommodate your coupon. I believe these people hate their job and I'm not sure why. I always say never again. This time...NEVER AGAIN read more