This was probably the worst service and food I have ever received from this location. I used the mobile app to place my order. I ordered a nice sized order. I ordered 5 biggie bags, 6 pc nugget and a chili. When I got to the window, I was informed they were completely out of chili. Fine, no big deal, but they would only offer me fries as a substitution. I said that I had already 5 orders of fries. I asked if they could just refund it and the employee that was kind of out of site, I'm assuming management, but she was very rude. I heard her say she can either get fries or to call the number on the app. It was the attitude that was absurd. When I received my food, they were missing chicken nuggets from one of the biggie bags and the 6pc nuggets. When I went inside to let them know, they wanted to try and act like I removed stuff from the bag to get free stuff. Nope, going inside was not something I wanted to even deal with. They rudely handed me the nuggets. The food was cold, all of it. They only gave us 3 straws, for five drinks. The nuggets were like rubber. I keep giving this location chances, but tonight was the last time. I will drive the additional 5 minutes or so to go to a different location. I did call the number on the app. They offered a $20 credit on my app, so I appreciated that. It doesn't help with being disrespected by store employees, but what can you do about it. read more

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I ordered online and attempted to pick up through the drive thru. when i pulled up, they told me they would not be taking any more orders. i told them i had already placed a mobile order in advance, and they told me to leave. i stayed in line to see if i could get a refund, and out of the four workers, none of them knew how. the service here is terrible and i never got refunded. read more

DONT. COME. HERE. First. The fat @ss man is not professional at all. I've heard stories from people who have worked there that they don't care about the food that's being served to customers at all they NEVER. And I mean EVER. Will get your order right you would order a large fry and somehow they will put a mcchicken in your bag omg and don't even get me started on the waiting time just don't come here. read more

The food tastes fine but it takes forever to get it. It took about 20 minutes to get our food when we ate in the restaurant, which is crazy considering that being fast is the main requirement of fast food. read more

Service was terrible. My order wasn't ready for 40 minutes. The workers didn't even seem to care. When I got home the food was cold. I will never order their food again. They don't deserve even one star. read more

Slowest service known to man. I enjoy going to fast food restaurants and waiting 10 minutes to order when no one is in front of me. Messed up our order and my son's order behind us. Gave us wrong food and no sauce. Cups had sauce all nicer them. Took over 25 minutes to complete our experience through the drive through. read more

No one is ever professional here. The burgers are always lukewarm and never fresh. Corporate owners don't care. Don't waste your time & money. read more

To say my experience was a disappointment would be an understatement. Let's start from the beginning. My best friends and I, along with our boyfriends, wanted to try the new Krabby Patty burger. We were expecting a delicious and joyous experience. Instead it took 25 plus minutes to get our food. While we were waiting the staff was arguing with one another. They even threatened to fight each other. When we finally did get it, it was completely wrong. They "tried" to fix it, but it still managed to be wrong. We decided to eat the wrong meal anyways and we were surrounded by bugs the entire time. It was absolutely sickening. They were flying around and landing on our food. Also the fry's tasted like complete garbage. We ended up throwing them away and going to McDonalds. Trust me those fry's were delicious. Unless you want to feel like you're eating trash surrounded by bugs and rude workers don't come here. read more

Poor service. Monday March 10, 2025 @ 6:10pm I go in the restaurant to order & see absolutely no one in sight. After 5 mins of waiting 3 employees get out of a burgundy colored vehicle which is parked in front in the small parking area; 2 girls & one guy. They were all obviously smoking weed because I smelled it when they all walked past me. Not only is it unsanitary & a health code violation, but you're not supposed to be @ your job smoking marijuana while a customer is waiting. No integrity whatsoever. I won't be going back to this location. More like Weedy's instead of Wendy's. I'd give zero stars if I could... SMFH. read more

Wendy's I Norwood at Surrey Square has the worst works no one wants to work the register they just stare at you they tKe 1 order at a time fill it before taking another order was at register about 14 minutes didn't get to place an order get rid of those non workers or your business is going to go down hill real fast I like Wendy's in the location of the Surrey Square but the work staff has got to go I'm telling you this Dave for a reason they suck. read more

This Wendy's must be the most unlucky one on earth. Every time I would go to this location, they always are out of products, they are in the middle of a shift change, and their system is down. Poor place, I have no idea how it stays open. I have stopped going just in case I was brining the bad luck, so I hope it has been better! read more

NORWOOD DO BETTER. I asked for a baked potato and they didn't have any, so I asked if I could have a minute so I could ask my girlfriend what she wanted. While this was happening he held the button down on the mic and whistled into it. I asked for a cheeseburger and he said "do you want a real cheeseburger like a Dave's single or do you just want a jr cheeseburger?" (just called cheeseburger on the menu) By the time I got home with my food (2 minutes away) everything was cold but the nuggets and I'm pretty sure my burger has been sitting out for a few hours. its visibly dry and stale. This is the worst experience I've ever had just trying to get something to eat. read more

The Norwood Location is a Seriously Dirty store. Open but won't wait on customers and manager. Avoid at all cost.

I honestly can not comment on the food or the staff . I have been to this location 4 times and have never been served . First time a girl came out to the drive thru and told me that they could not serve any more people . There was one person in front me . Twice I was told the drive thru window was broken and the last time I was told to come back later as they were having their employee holiday party . At noon on a weekday . Why wouldn't you have your staff party during lunch rush at a fast food restaurant? read more

0 stars!!!Long story short. I was told through the drive thru that they were in the middle of a shift change, AT 4 o'clock in the afternoon so it was gonna be like 10 minutes for somebody to make my frosty!!! I don't know why anybody even leaves a review on here nothing is gonna change!!! if you are a normal person and have been to any of these fast food restaurants nowadays you understand exactly what I'm talking about! I'd rather the whole restaurant be ran by responsible teenagers than these crackheads they are hiring any day #RIP FAST FOOD RESTAURANTS!! read more

This location is a mess! Instead of opening their lobby, they are forcing customers to walk the drive thru. This is really not a great idea, especially with cars still using the drive thru as well. The last time I tried to go in, they told me I had to use the drive thru because their lobby cash registers were broken. I'm avoiding this location at all cost! Plus, the employees are not very customer friendly. read more

Just sat in drive thru live for ten minutes. Watched three people in front of me order. I get to the speaker/order board and get "Hi. We're having difficulties. I cannot take any orders" Can I give a negative star review? read more

I remember why I don't ever go to fast food places after visiting this Wendy's. Waited for 20 minutes in line (I should know better), to be told they ran out of Frostys at 9:30 PM. My mistake was having expectations in the first place of Wendy's. read more

Stopped by here to get a quick snack for lunch. This was an interesting Wendy's experience. It took someone three mins to even say anything to me over the drive thru speaker thing. I actually had to say "excuse me?" and "hello?" to get someone's attention. I would understand a little more if there was a lunch rush or something like that but it was only one car in front of me in the line. BUT! When I got to the window she apologized for the wait which I appreciate and the longest I had to wait was to give my order. I was done at the window pretty quickly. So maybe there was just a connection issue or something was going on inside that held up my order being taken. Who knows. I've never been inside this Wendy's so can't speak to that but it wasn't a terrible experience. The food was fine. It's Wendy's it tastes good. Yes Update! I went back and waited in like 25 mins then when I got to the speaker thing I waited another 5 mins before I even ordered. Crazy and I'm done there. The structure is so odd that when you get to a certain point you can't leave the line...before you even order. read more

I live less than 5 minutes up the street from this Wendy's. I've gone there 5 times in the last 3 months. Only one of those times did I receive service. It seems like the staff are always looking for any excuse not to do their job. One time, I pulled up around 9:30. I sat at the intercom for almost 5 minutes before someone came and told me "Sorry, it'll be a few minutes before any food orders can be made, we're in the middle of a shift change". When I asked how long it would be before I could order food, they said HALF AN HOUR TO 45 MINUTES? FOR A SHIFT CHANGE? The next time I came, I sat behind another car in the drive through line for nearly 10 minutes, and no one came over the speaker, even after he called out asking if anyone was there several times. I left and went to another place nearby. The other two experiences I received no service due to them not taking debit or credit cards at those times. Avoid if possible, and if you have to dine here, order inside. It's your only chance at getting half decent service if the lobby is even open. read more

Literally the worst fast food restaurant. I've DoorDashed 2 times from here, first time they forgot my entree, second time they forgot my fries and cookie. Tried to go through the drive thru 3 separate times, first time they couldn't take any orders bc the system was down, second time they closed earlier, third time only taking cash. Legit why is this place even open, it would be better off if they permanently shut down so at least they wouldn't mess up every single thing. read more

Horrible customer service. Always rude when I'm at the drive thru. Attitudes always suck.

Wendy's was just remodeled. Love the new look. Went to the drive thru and was a bit slow. When I got my food, the fries were hot, but hamburger tasted like it was sitting out for awhile (went late night). Maybe the best time not to go is late at night, employees seem to have an attitude. I would go for lunch, but It's rare that I eat fast food and by reading the other reviews is pretty poor. I probably will not return, sorry. read more

Give me rubbery chicken and initially gave me the wrong order.DO NOT EAT HERE!! Food is disgusting for them to take 20 mins to give it to you! read more

Horrible attitude problem with the lady working the drive-through. I ordered sauce with my order and they didn't put it in the bag so I asked for it and she smacked her mouth and said "we ain't even got none." Nothing else didn't ask for another option. Went to pull off then she proceeded to yell "b*tch" out of her window. read more

Slowest drive thru out of any Wendy's I've ever been to. I've visited a couple of times over the last two years and get the exact same service every time! I dont understand why the management allows this to happen. Waited several minutes in line. Several minutes at the speaker before being acknowledged. And several more minutes in line to get the food. Good luck if you're in a hurry! read more

Looks like I'm not the only person that has dealt with the dine in/drive thru situation according to the reviews. Placed an order on the app for carry out pickup and also checked the hours to make sure they were serving lunch. As I got inside, the girl rudely stated that they were drive thru only. I mentioned I wasn't driving as I had been out for a walk and she proceeded to walk around the counter, passed me, to lock the dining room door. No mention of anything or even an apology. I told her I already paid for my 2 grilled chicken sandwiches and finally another guy told me it would be about 5-6 mins since they were still cooking and preparing for lunch. I'm typing this review as I'm waiting because this is ridiculous. The app took my order, took my payment, the app even updated the menu according to the hours, Google states the hours, but they act like I did something wrong. Poor customer service, but what should I expect right? It's sad. Btw, I'm still waiting. read more

Is very very but very disappointing that ingot there a 7pm and dine in was closed Which as far as I know the policy been free updated up to a conclusion that All Dine in fast food must close their dine in by 8 pm I call this location to check up the status of the reason why the close down when you guys supposed for sure be closed out by 8:00PM and all I get is not be able to order on the window because she response the me that I wasn't allowed on the phone and calling me name I hope this I'm not the only person but this experiences been gone very far by now in all Wendy's by law they must wear a mask during servings costumers orders upsetting that they also gave me my whole entire night a dissatisfied service...YOU GUYS NEED TO DO BETTER specially NIGHT TEAM...irritating left we no food read more

This may be the worst Wendy's in the world, Wendy would be ashamed. Very slow and food is unsatisfactory. Also never try the jalapeño sandwich it's brutal. read more

AVOID THIS WENDY'S IF AT ALL POSSIBLE! The location is newly renovated yet the customer service is all but non existent! The workers show no interest and give brief one word answers to your questions. They not only move at a glacial pace, they give you the impression that you're inconveniencing them by your very entrance to the location. The quality of the food was what you would expect. Thrown together and almost room temperature. There were three people in line in front of me and it took 15 minutes for them to take my order and another 10 before I got my food. read more

This is by far the worst restaurant that I've ever been too. There was a light skinned heavy set girl working the window; she never even turned her body to face the window. She just handed the food out of the window, the whole time she was screaming about when she could take her break to someone in the back. I will never come back here. Im not the complaining type but this was just awful and unacceptable. I mean I know we all have our problems with our jobs but why would you fill out the application and represent a company this horribly? read more

No parking spaces. Girl at the register had to call another guy over for a simple order at the register. He takes gloves off to run the register and does not replace them as he grabs an order of nuggs for another customer. The lobby is far from clean on the floors and other non eating spots. The tables under the tv look nasty. read more

Since the remodel this is again a respectable Wendy's location. It can be overrun later in the evening since the entire Surrey Square complex gets out of control from 7-10pm. The new decor is fresh and pleasant, though, so during non-peak hours it's enjoyable to sit and watch the endless chaos unfold in the parking lot. The food is pretty standard for a Wendy's. I haven't had any terrible experiences, but the spicy chicken is sometimes clearly cooked ahead of time which makes it lose the crispy perfection of the breading. As long as it's hot and won't make me sick I will allow it. read more

Waited so long in the drive through, I actually lost track of time. Finally got up to the menu to order, waited another 15-20 mins. Had to keep asking "Hello?", but never got an answer. Eventually someone walked out and told me they were temporarily closed because they didn't have enough workers... this was after watching the line of cars ahead of me order and get their food. THIS WAS AT 8 PM ON A TUESDAY! Avoid this location at all costs. read more

There was a very long line of cars in the drive through, so I decided to walk in instead. I was told that they were not taking any more walk-in orders by a very mean lady behind the counter. I didn't understand why she didn't want to take my order, while there were other people in there who were waiting on their orders, so I asked, "Why?" She did not answer me, and instead, just looked at me blankly and gestured for me to leave the restaurant with a small movement of her head, while telling me that they were only doing doordash orders or something like that. I genuinely did not understand what was going on, and she did not elaborate. What is the difference of whether or not I'm a doordash order? I'm a customer, and I walked in to the restaurant. Why was she serving the other people there who were eating in and not me? What a b*tch! read more

Place is ridiculous! Waited in drive thru for 20 mins and never even got to order. Service is horrible when u do get to order . I don't even give them a read more

Walked in to get a quick bite and all over the walls and flying around were small bugs so i and the other 3 people who came in around the same talk talked about it and walked out. Yuck nasty read more

Asked for a 4 for 4 and a medium fry. Didn't even get the damn fry, it's not that hard not to fuck up an order like come on. They didn't even give me a straw for my drink either. Do not go here read more

My last three visits to this location's drive thru have been terrible. Not sure if they are always just short staffed or slow, but it takes on average 20 min to order and get my food. read more

Literally the worst fast food restaurant I have ever been too. These workers are completely incompetent and don't care at all. Not only do they take their sweet time, the food sucks. Go to Gordo's down the street instead. read more